4XX: 2021 Holiday Wish

444: Entrepreneurial Spirit

This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at our Patreon support page and become a patron. For our general audience, we are featuring a classic episode from our catalog of nearly 500 episodes. We hope you enjoy it. The show was originally broadcast on August 12, 2014.

443: FBI Surveillance Van

Topics:

-Joe had some audio troubles. Could it be that he spilled water on his own computer?

-Jerry is tied of the “How did we do?” surveys for phone support.

-A Thanksgiving recap.

-Will Joe get a puppy?

-During Thanksgiving dinner, Jerry had to clarify that the FBI were not providing free Wi-Fi.

-Tech support for family is par for the course over the holidays.

-AT&T and T-Mobile have discounts for seniors but…only in Florida.

-After buying an AirTag, Jerry finds a nifty case from Elevation Lab. But he was not pleased with the outcome.

-After listening to The Beatles Documentary, Let It Be, Jerry gifts us his review.

-While on the subject, Sam recommends The Velvet Underground documentary. 

-Joe likes the From the Basement series

-How do you troubleshoot communicating with an Apple TV when you didn’t bring the remote with you?

-Sam uses his phone to prank his son when using Siri on Apple TV.

442: Streaming, It's A Good Thing

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Topics:

-Jerry encounters a personal situation with a client and Joe recalls similar situations, even remotely.

-Does this photo look like an electrical outlet or two USB ports?

-Joe has a heck of a day involving QuickBooks support.

-Unbelievably, after considerable support time on what he believed to be a Mac, Joe’s client sends him a photo that surprises him.

-Clients lack of planning shouldn’t be our emergency.

-Prepaid hourly blocks can feel like free work if enough time passes.

-Jerry asks the question; Is it Connect4 or Control4?

-One of Jerry’s clients cannot grasp the concept of cloud vs local music. And the A/V tech was not helping.

-Complex A/V systems can be cumbersome for a user.

-Joe experiences problems with a UniFi/Sonos setup.

-Using a modem purchased separately rather than “renting” from the ISP can be a good alternative.

441: Save Changes and Shut Down

Topics:

-After conversing with some old friends, Sam hears of the crazy concept of ending your workday at 5 or 6PM.

-Sam feels like he may be reaching a breaking point of work/life balance being tipped too far over.

-He talks about Craig Cohen at HCS who starts his day at 6 AM and leaves his laptop at the office at the end of the day.

-Sam realizes his productivity is hurt by his lack of focus.

-Command-Tab is Joe’s “what the heck am I doing?” shortcut.

-HCS is hiring! We need someone that has Jamf 200 certification or better to join our team. Reach out to Sam via MacAdmins Slack or email if you are interested.

-Joe let’s Sam know that a new hire will actually add to his workload. At least initially.

-What is multitasking?

-Jerry asks the question, should you be taking on less work to fit your life?

-Jerry also talks about the responsibility of taking care of people on your payroll.

-Perhaps a schedule of when to work after hours is a good start.

-Transitioning to tech, Jerry has an odd issue where Apple Mail was not respecting the Reply All button.

-Once you break the drives in a fusion drive iMac, the data is difficult to retrieve.

-Jerry has another weird one after a data transfer.

440: A Link Of Confusion In The Chain Of Trust

Topics:

-Jerry finds a great deal with AT&T where you can turn in an older iPhone, only to find that it’s not so great. 

-To top it off, the iPhone he returns gets “lost” in the mail.

-1Password recently released a very welcomed new feature to share credentials with users, even if they do not have a 1Password account themselves.
https://support.1password.com/share-items/

-One of Sam’s clients also used 1Password and he describes how to invite people and share vaults.

-A big win for Daylite (daylitemac.com) as Sam had to retrieve an important email communication with a client in order to show the onus was on the client to make a key decision.

-Both 1Password and Daylite by Market Circle are very friendly to the ACN community.

-Jerry has a good iOS 15 Control Center tip.

-What is Apple Music Voice Plan?

-Sam signed up for AppleOne Premier, since he was already paying for a variety of Apple services  that equalled the same price.

-Jerry is frustrated about how Apple News notifies you about an interesting article, only to show a service he needs to subscribe to.

-One of Jerry’s clients had lost access to their iCloud account. He describes the painstaking steps he had to take to try to have his client remember their iPhone unlock code.

-Joe has almost the exact same story with one of his clients.