431: Pavlov's Squirrels

Topics:

-Jerry describes some of his wireless challenges in his house as he moves from Eero to UniFi. 
-The UniFi Doorbell G4 is the latest addition to his UniFi suit of products.
-Using a headless Mac mini, he utilizes Home Bridge to add devices that are not HomeKit compatible.
-Similarly, Sam uses a Chamberlain Wi-Fi garage door opener with a “Home Bridge” device that is extremely unreliable.
-“Hey Squirrely”
-Hardware availability and keeping devices in stock is a constant challenge and moving target.
-Sam tried to get a straight answer out of UniFi support for default settings to enable/disable to improve network functionality. They supplied a support article: https://help.ui.com/hc/en-us/articles/221029967-UniFi-Troubleshooting-Connectivity-Issues
-The UniFi Smart Plug is a very useful device at an excellent price point: https://store.ui.com/collections/unifi-accessories/products/unifi-smart-power
-Joe & Sam gush over their Apple Silicon computers and Jerry shares his unhappiness. 
-Target Disk Mode and Apple Silicon. Is this still a thing?
-Joe prefers using Time Machine backups as a migration source.
-Jerry uses Fiverr.com to hire a VoiceOver actor for a customer voicemail system.

430: Living & Dying By The Sword

Topics:

Sam struggles with an email migration going from Microsoft 365 hosted by Go Daddy to a straight Microsoft 365 tenant. 
-Somehow Sam didn’t lose financially on this extended amount of time. 
-Jerry discovered an issue importing an Outlook PST file. 
-New Outlook is a “dumpster fire of a product”. 
-Joe talks about a method of getting Facebook support by way of buying an Oculus. 
-Music Match causes some confusion for a client of Jerry’s. 
-Sam’s worst nightmare seems to come true with Harmonizely. 
-The Harmonizely incident spawns a bigger discussion about being up front about billing for meetings. 
-Jerry misses an opportunity for a snappy comeback. 
-A client of Jerry’s unplugs his wireless antenna with surprising results. 

429: Technical Therapist

428: Easing into Managed Services with Allen Hancock

Topics:

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427: Guest Host - Tim Pearson of CreativeTechs

Topics:

• This week we welcome long time supporter of the show, Tim Pearson of Creative Techs.

• Tim joins us as a co-host.

• He talks about traveling on the ferry to do onsite work.

• The group discusses the wildfires out west.

• Tim shares a story about the time he made a mistake of wearing a Star Wars shirt, causing his meeting to go way overtime.

• The group helps Tim with approaching a mistake he made in his business.

• Jerry’s talks about the “Screwdriver Effect”

• Getting fired by a client is a great opportunity to take another look at how you do things.

• Everyone discusses MSP and contracts with clients.

• How are the group members finding new work throughout the pandemic?

• Sam explains how he started getting referrals from the Apple stores.

• The group talks about the Apple Consultants Network program and its benefits.

• What is everyone seeing regarding to employees coming back to the offices?

• Some people work better in offices and some at home.

• Do you have employees or paid friends?

426: Who Am I?

Topics:

• Jerry & Joe discuss client credibility.   

• Jerry recently did work with a client who made changed without consulting him.

• How do you build up credibility with your clients?

• Jerry takes photos of projects he is proud of as a method to show his work to other clients.

• What is the most effective way to communicate what you do with your clients?

• Clients don’t always have the same image of you that you have of yourself.

• Joe describes how he uses keywords on his site to appeal to potential customers.

• Photos are worth a thousand words.

• A good URL shortener that Jerry recommends is bitly.com.

• There can be tremendous benefits when there is an inherent level of trust with the client.

• Some clients want to know exactly what you do for the money they’re paying and some just completely trust you.

• When there isn’t a level of trust between you and the client if can make things difficult.