482: Would You Like Fries With That?

Topics:

-Sam is not thrilled with 1Password 8 and the functional differences. Menu changes and inconsistency are at the top of his aggravations list.

-Sam describes working with one of his clients to open up a new office space with little to no planning.

-Jerry takes on a job in NYC and has to lug equipment to the job site.

-Common courtesy seems to be lacking. Sam sees this with clients who are unappreciative.

-Jerry shares a vegetarian’s fast food story.

-Keeping in line with the fast food theme, Sam has a story about fries.

-SonicWall seems to be very aggressive with services renewals, even when they are not due.

-Jerry works on a migration project and has to wait 3+ hours for the directory administrator to simply perform a bind due to credentials. All billable time.

-Another Optimum difficulty for Sam. Jerry does not take his side.

Best Of CCP - 082: Interview with Charles Edge of Krypted.com

Best Of CCP - Nights of the Residential Roundtable - Part Two

Best Of CCP - Nights of the Residential Roundtable - Part One

474: My Clients Computer Guy

For our “cold open,” listen in on our candid chat about the work that goes into producing a weekly show for nine years, how we share the workload, and what we hope to get back from our community.

We discuss the great response to our recent Patreon-only show with Tim Pearson.

Joe recaps some of the recent Patreon-only episodes that supporters have enjoyed recently, including Mistakes and Adventures in Billing, Rates & Service Offerings with Tim Pearson of CreativeTechs (mentioned above), an interview with Richard Wingfield of GObytes and Envision Design about productivity, organization, and time management, and an upcoming episode about client frustrations.

Jerry brings up email hosts and we discuss Microsoft 365 vs. other options like Fastmail, Rackspace, etc.

Joe describes an issue helping a client recover their Microsoft 365 hosted email account when the client-managed admin account was compromised and the recovery email address was changed to a non-existent email address.

Sam shares a personal story about someone near and dear to him being scammed and having funds taken.

How can we help guide clients to evaluate scams accurately?

Business idea that probably already exists: a website to forward your emails to in order to determine if it’s a scam. Could something like that work for phone calls too?

Wouldn’t it be great if we had stories to share with clients to motivate them to care more about their own online security? Send us your stories! We hope to see some of them in an upcoming TidBITS Content Network article. As Adam Engst says, “People respond better to narrative than nagging.”

Speaking of helping people understand the importance of security, Joe wants to remind listeners about honest.security (by our supporter Kolide) and the 5 Tenets of Honest Security.

473: Announcing the Mac Admins Foundation with Tom Bridge, Rich Trouton and Chris Dawe

Congrats to the Mac Admins Foundation on their successful launch!

We were honored to be joined by several board members of the Mac Admins foundation including returning guests Tom Bridge and Rich Trouton, and new voice Chris Dawe.

The Mac Admins Slack workspace currently serves almost 50,000 members, with approximately 5,000 monthly active members. Beyond providing for the use of community tools like the Mac Admins Slack workspace, the mission of the Mac Admins Foundation is to foster connections, share and preserve knowledge, protect the the independence of the community, and maintain broad accessibility to all community resources.

Tom Bridge, Co-Chair

Tom Bridge is the Principal Product Manager for Apple Technologies at JumpCloud. He is also the producer of the Mac Admins Podcast. He lives in Washington, D.C. with his wife Tiffany, their son Charlie, and large cat, Macro. Prior to joining JumpCloud, he was a partner at Technolutionary LLC, where he managed IT operations for more than 60 Mac-focused businesses, including the 9:30 Club, Arcadia, Navanti Group, and more.

Rich Trouton, Treasurer

Rich Trouton has been doing Macintosh system and server administration for over twenty years and has supported Macs in a number of different environments, including university, government, medical research, advertising and enterprise software development. His current position is at SAP, where he works with the rest of the Apple@SAP team to support SAP's Apple community. Rich has also written for Peachpit, Apress and MacTech Magazine on various ways to manage Apple devices.

Chris Dawe, Secretary

Chris Dawe is a consultant specializing in Apple technologies and networking. A partner in Seattle-area consultancy Wheelwrights, Chris manages systems for a variety of businesses, speaks regularly on industry topics such as Wi-Fi and IT management, and helps lead the Shadowy Cabal running the regional meetup group Apple Admins of Seattle and the Great Northwest.

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Support Cmd Ctrl Pwr

Command Control Power has reached our 9th anniversary! We have been recording new episodes every week since June of 2013. We are very appreciative of our Patrons and over the next month or so, we are going to do something a little different to show our appreciation.

We will be airing new shows every week on the private Patreon feed. On the public show we will re-air a classic episode from our catalog of almost 500 episodes, along with the occasional new show. Become a Patron today for access to the freshest content, get a peek behind the scenes, and more candid conversations about running our businesses, dealing with clients and fixing tough technical issues.