๐Ÿ”’ Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.


418: Interview With James Chiappetta, Security Expert From Better Appsec

Topics:

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Consumer empowerment. The individual should be able to actively manage their own data via consent, access, and correction mechanisms. In the event of a lack of adherence to these principles, there must be a way for the individual to address the breach without negative consequences. >> https://lolokaufman.medium.com/is-privacy-by-design-enough-12aa4fddb747

413: The Ultimate Technical Debt

Topics:

  • Jerry talks about what he likes about SmallCube.

  • The group talks about Apple supporting old hardware.

  • Joe finally purchased a new refurbished Mac!

  • Jerry talks about a problem with a computer that would not download Big Sur and kept going black that had a weird solution.

  • This leads into Joeโ€™s story about problems with a laggy bluetooth keyboard.

  • Pro tip: Donโ€™t let your device just sit around for a long period of time.

  • Jerry shares a theory about kernel panics.

  • People donโ€™t read on screen warnings, which can lead to trouble.

  • They have a conversation about how useful Omni Disk Sweeper is.

  • Joe has an update to the df command thanks to listener Viktor Glemme.

  • Terminal commands can be very helpful and efficient if you learn how to work with them.

  • Jerry shares a story about a client that had trouble going to certain secure websites with Safari.

411: Itโ€™s Weird That It's Not Weird

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Topics:

  • The group discusses the less than fruitful tech tag sale.

  • Itโ€™s weird that it isnโ€™t weird to see people after awhile during the pandemic.

  • They talk about how things went when they met up for the first time in awhile.

  • Sam will not forget that Jerry owes him a cookie.

  • Joe struggled to diagnose a slow computer the other day. Turns out it was a heating problem and Jerry had to swoop in.

  • He shares an app he used to check the fan speed of a computer called Macs fan control. https://crystalidea.com/macs-fan-control/download.

  • The group thanks people who in the Slack community.

  • After Jerry praised Harmonizly a couple shows back, Joe suggested the app to a client and Sam ended up using it as well.
    https://harmonizely.com/?fpr=macworks

  • Sam shares a story about how he had to perform a wipe and setup a UDM Pro for a client whose previous technician had set himself as the owner. This leads to some head scratching results.

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Thank you to our Patreon sponsors!

410: The Person Who Blows The Horn

Topics:

  • Sam tells a creepy story about something that happened with one of his old devices the other night.

  • Did anyone hear a train in the background?

  • Joe & Sam talk about social events during the pandemic and how much more we appreciate seeing each other.

  • Joe brings up live desktop with Addigy.

  • Stay tuned to an upcoming episode where we welcome back the CEO of Addigy, Jason Dettbarn.

  • Joeโ€™s Tip: du -sh command to display disk usage statistics.

  • The group talks about the large amount of spam calls theyโ€™ve been getting.

  • Joe discovered that the spam callers have actually been using real peopleโ€™s numbers. They wonder how the callers have been doing this.

  • Joe has time on his hands to talk to spam callers.

  • Sam discusses one of the weird issues heโ€™s had with his replacement iPhone that he canโ€™t really figure out. And Joe could be on to something with a SIM card issue.

408: The Mystery System

Topics:

  • Sam talks about how efficient the MFA set up on 1Password is.

  • When clients are prepared with their 1Password vault it makes it a lot easier for the group to do their jobs.

  • Creating a vault with client data can be very helpful.

  • Does anyone create separate vaults for each of their clients?

  • 1Password is huge for teams, however, setting it up isnโ€™t always worth it if itโ€™s just for one person.

  • Joe talks about the new, app-less 1Password extension.

  • Sam shares information from a recent article that came out about chrome data-harvesting.

  • Joe shares a story about a client who had a scary problem with the Nest security system because they didnโ€™t migrate their account when Google bought out Nest. They refused to return her money when they werenโ€™t providing the monitoring services she was paying for.

  • Lately companies have seemed a little lax when it comes to their clients threatening to cancel their service.

  • Sam is very hesitant to recommend Kitcast because of an issue he had with the customer service. They actually discovered they had a problem with how they deploy their app but they seem to be very slow on fixing it.

  • Joe asks Sam about his billing and MSP that they had talked about 6 months ago and the two of them discuss how they bill their clients.

  • Sam talks about an โ€œuncouthโ€ interaction he had with a rude client.

  • Joe explains how he used Omni Disk Sweeper to help discover what was causing a weird problem for one of his clients.

  • What is the mystery โ€œSystemโ€ that often contains a lot of data that seems to be non-removable?