382: I love The Little Fish!

Topics:

-The hosts provide an update on COVID in the state of Connecticut and with their respective businesses.

-Joe has to make decision for his staff from another part of the country.

-The weather will definitely have an impact on things as people move indoors.

-Jerry has more close interactions with clients and he shares his thoughts on his comfort level.

-Joe is looking for an app that can provide a safety rating based on current COVID data. 

-Sam is happy with TeamViewer for iOS but Joe & Jerry are less enthused. 

-Jerry loves the fish that leads a user through steps for Full Disk Access in Carbon Copy Cloner.  Sam is clueless. 

-Jerry has jumped from the TeamViewer ship and moved to Splashtop. One of his gripes had to do with speed and clipboard issues. 

-TeamViewer advertisements are infuriating. 

-Working with Surveillance Station, Jerry has a heck of a time with cameras. The issue was related to the H.265 codec. 

-Joe is finally ditching CrashPlan PROe. 

-Microsoft pro tip from Joe...or is it?

381: Apple Pay?

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Topics:

-Jerry recalls an amusing call into his smith.ai service. 

-Is it Apple Pay, Apple Cash, Apple Card, or “paying with a credit card inside your watch”?

-“We have one more season before 2020 is hindsight” -Joe Saponare

-Joe wants to know how each of our businesses are doing. 

-Joe considers network projects. 

-Some A/V projects can get extremely costly. Are we in the wrong business?

-There is more of a wow factor with A/V installations whereas Wi-Fi is supposed to just work. 

-Safari Password Suggestion creates conversation with end users about security. 

-PsiMac has developed good verbiage and documentation regarding passwords, iCloud Keychain, and overall security. 

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378: Boxers Or Briefs?

Topics:

-Sam has a rough start to a phishing campaign he was preparing.

-A recent visit to the dentist left Jerry thinking more about cleanliness.

-A round table discussion brews about protection measures.

-While working with a client, Jerry has some issues dealing with an OWC ThunderBay and SoftRAID. Meanwhile his client becomes confused about how the technology works together.

-Not surprisingly, another client becomes confused about mail storage vs local disk storage.

-Sometimes people’s computer habits can get in the way of when we need to troubleshoot issues.

-Do you use tabs or new windows in your browser?

-Sam has really struggled with setup and working with Sonos. 

-Sam mysteriously disappears!

371: Sometimes It's Not Pretty To See The Way The Sausage Is Made

Topics:

-The show starts with Joe & Jerry as Sam is rushing back from a job. 

-Jerry has been spending his free time on Facebook Marketplace. He gives us a little history of stereo equipment as he picks up a couple of Marantz receivers. 

-A client reaches out to Joe for a fan repair on an old Mac running OS 9!

-Jerry puts out a call to listeners for old stereo equipment. 

-The guys recall childhood stories of being band geeks and nerds. 

-Pro tip from Jerry.  Cotton face masks under disposable masks have cut down on the fogginess that can occur for those who wear glasses. https://www.amazon.com/gp/product/B085CNR5QQ/

-Friendly PSA - stock up on PPE while there is inventory and before the start of school brings more panic buying. 

-Jerry has a possible tip for those that have had trouble using QuickTime to display an iOS device. 

-“How did we do?” - we discuss how beneficial those post support surveys really are. 

-On the flip side, Malwarebytes took a unique approach to incentivize people to attend a seminar. 

-Sam had a negative experience with malwarebytes sales. 

-Some of Jerry’s clients text their requests. Sometimes the informality can create confusion. 

-Pro Tip from Joe: try deselecting the auto join checkbox in macOS Wi-Fi network list instead of removing networks.

-Sam also uses a script to remove unwanted networks. This can be run on an ongoing basis as a maintenance script for computers. 

370: Did I Not Read The Effing Manual?

Topics:

-Fake keyboard sounds drive Jerry bananas

-Amazing calculator tips are blowing our minds.

-A TeamViewer tip from Jerry. Or not.

-Sam has done some research to automate the installation of TeamViewer Host as well as auto assigning and grant easy access. 

-Jerry shared a video of a person scamming the scammers by infiltrating their call center. Here is Jim Browning’s YouTube channel. 
https://youtu.be/le71yVPh4uk

-Joe wants to get Sam’s take on his new AirPods Pro. The noise cancellation feature is incredible. He recalls Adam Engst’s TidBITS review and joe spot on it is.

-Jerry schools us about how to properly insert earplugs.

-Joe’s ears are working overtime with holding in his AirPod, holding up his glasses, and his mask. 

-Misplacing notes in the Notes app creates a difficult restore situation. Jerry gets help from MacMost.

-Joe finds himself in a similar situation to Sam where he received credit for an article with content from TidBITS Content Network. 

-Sam runs into a situation where a product he purchased form social media advertising stopped working and he found the warranty was only 30 days. Word to the wise, stay away from the Magic Bolt. 

368: Finding Your Way Through The Chicane

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Topics:

-Jerry gets a real kick out of Joe’s texts of frustration with clients.

-Joe’s patience is tried with a client simply unable to deal with passwords. It’s a remote session that would have taken down the best of us.

-Jerry has a password story of his own that caused Apple to lock the account.

-In Sam’s early career, he accidentally forwarded a negative email about a client…to that same client. Jerry has a similar story from his past.

-HCS had recently picked up a new client from another consultancy. During a conference call with a vendor, the sales engineer decided to open up and bad mouth the consultancy after just meeting on the phone.

-Jerry has a Dropbox story where terabytes of data were attempting to be synced over a poor internet connection.

-After one of Joe’s clients went down a road of potential concern working with someone claiming to be Norton and providing private information, he decided to investigate. As it turns out, it was a legitimate service from Norton called LifeLock.

-It does bring up a conversation about the validity and safety of using services like LifeLock.

-Somehow we end talking about maps…

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