May 02, 2014

048: Stream of Conciousness

May 02, 2014/ Jerry Zigmont

Recorded live on April 29, 2014

Thanks to our sponsor, Drobo. Check out the new Drobo Gen 3 with USB 3.0 – move your disk packs from a Gen 2 (four bay FireWire 800) model into the new Gen 3 for an easy upgrade path and 300-500% improvement in speed! Visit www.drobostore.com and use coupon code CCP50 for $50 off your Drobo 5D or Drobo 5N.

TOPICS:

Joe discusses his own personal with his iPhone 5 battery drain and the article for troubleshooting by a former Apple Genius - The Ultimate Guide to Solving iOS Battery Drain — Overthought
Sam has used iFunBox to remove unwanted files from his clients IOS devices.PhoneView from eCamm is recommended and Jerry has used PhoneClean from iMobie.
Creating email signatures and client frustration.
Chungwa Soft's - Graffiti Email Signature Plugin for Apple Mail
Jerry used Joe Workman's Blog post from a few years ago to create his signature - Joe's Blog
Reference to HBO's new series Silicon Valley and a great t-shirt "I Know HTML" - t-shirt
Joe makes progress troubleshooting a clients email issues
How to send an email via telnet - blog post by Drew Moris
Mavericks Server Caching Service - Great overview from Krypted
A discussion about turning Software Updates on or off
PowerMac G4 to Mac mini
Team Viewer For Mac and PC - Team Viewer
Free Option join.me from LogMeIn
What's your fastest SpeedTest?
SpeedOf.Me HTML5 speed test recommended by Kevin Ginger; no Flash or Java required
uninstall Flash Player in Safari for better full screen experience with multi-screen in Mavericks; YouTube's HTML5 player performs better than Flash will less CPU impact; in full screen mode using the Flash Player in Safari on Mavericks
fit-Headless recommended by Michael Reinhart to solve "black screen" issues in screen sharing connections

April 28, 2014

047: You Can't Make 'Em Drink

April 28, 2014/ Joe

Recorded live April 22, 2014

Sponsored by Smile. Check out PDFPen for Mac, iPad, and iPhone – our go-to PDF editor. Add annotations, edit text, even script annotations using AppleScript. Visit smilesoftware.com/restart for more information.

Topics:

- Jerry's Heartbleed email response and password changing using 1Password; comparison to Dashlane

- Jerry's client with a confusing email address

- AOL accounts frequently being compromised lately; AOL servers rejecting some messages temporarily; Joe's anecdote about a client changing his AOL password from a four-letter name to something slightly more secure

- Sam's 40-iPad deployment

- scripting PDFpen to generate PDFs; see "Imprint All Pages With Text" script included with PDFPen for Mac as a starting point

- Sam signed his first Managed Services client!

- including proactive monitoring using Watchman Monitoring in a Managed Services agreement; see also: Allen's Sample Agreement

- Joe signed his first subscription clients using MoonClerk

- 10.9.3 Beta Access

- Pebble is finally really good now; Apple's wearable coming soon?

- Dyn.com discontinuing free Dynamic DNS service; no-ip offers a replacement service

- Joe's SMB Terror: for every machine on the network, configure: Login Items, Dock aliases, Documents aliases, other file/folder aliases (for each find kind:alias in This Mac, show original, show original, check connection, locate file on afp share, fix alias), Finder sidebar favorites, Keychains, Go: Connect to Server recents and server favorites

- disable Bonjour service advertisements on the Mavericks server using this command:

defaults write /System/Library/LaunchDaemons/com.apple.mDNSResponder ProgramArguments -array "/usr/sbin/mDNSResponder" "-launchd" "-NoMulticastAdvertisements"

046: Secret Out-of-Band Show

April 20, 2014/ Joe

Recorded on April 9, 2014

This week we are pleased to be sponsored by Drobo. Check out DroboStore.com and use coupon code CCP50 for $50 off the Drobo 5D or Drobo 5N.

Topics:

- Heartbleed; more resources: Heartbleed Hit List, Bruce Schneier, Ars Technica, CloudFlare, NetCraft

- Windows XP End of Life; Laplink PCmover ($60) can help migrate from Windows XP; to keep XP machines running or not?

- referring clients to the Apple Store and asking them to drop your name; providing written recommendations for clients to take into the store; introducing a client to a representative in the store

- iNet, great network scanning utility recommended by Joe

April 16, 2014

045: Tech-Savvy Clients and Migration Assistant Woes

April 16, 2014/ Joe

Recorded Live April 8, 2014

Thanks to our sponsor, Drobo. Check out the new Drobo Gen 3 with USB 3.0 – move your disk packs from a Gen 2 (four bay FireWire 800) model into the new Gen 3 for an easy upgrade path and 300-500% improvement in speed! Visit drobostore.com and use coupon code CCP50 for $50 off your Drobo 5D or Drobo 5N.

Topics:

- ARQ recommended by Jerry for backing up to Amazon S3 or Amazon Glacier

- ZyWALL USG50 recommended by Joe for site-to-site VPN tunnels, very stable router

- “cool” clients

- dealing with semi-technical “inside guys” at clients: “don’t open the box”; work from a checklist; “don’t touch the server” and “don’t touch the network”

- Ubiquiti PicoStation recommended by Jerry for extending wireless networks outdoors or to another building

- Migration Assistant woes: Plan A, Migration Assistant, hung with less than a minute remaining; Plan B, Carbon Copy Cloner, detected I/O errors; Plan C, restore from Time Machine backup, worked like a charm

- Jerry called it: Migration Assistant was failing due to bad blocks on the source machine

- recommendation before starting Migration Assistant: fully update source machine, verify disk partition map and file system, rebuild disk directory, and check for bad blocks

April 07, 2014

044: Tales from Decrypt

April 07, 2014/ Joe

Recorded live April 1, 2014

Topics:

- Sam is growing the practice

- freeing up time to do business development, plan projects, talk to clients

- travel charge?

- how to reimburse employee for mileage

- use PDFPen to strike through or highlight line items on invoice

- to send or not to send the zero balance invoice

- advising clients about billing for two techs on certain projects

- Jerry’s MacBook Air lockout; manual decrypt using command line

- issues with users connecting via SMB to Mavericks Server

March 27, 2014

043: Synology DS1513+ vs. Mac mini Server: Return of the Jerry

March 27, 2014/ Joe

Recorded live March 25, 2014

We are pleased to be joined this week by Ryan Grimes of HoosierMac Consulting. Ryan has been a longtime user of Synology products and has been writing a series of blog posts comparing Synology network attached storage devices to the Mac mini Server.

Thanks to our exclusive sponsor this week, Smile Software. Smile makes great products for Mac and iOS, including our favorite time-saver, TextExpander.