385: Demand Throttle = Hide The Button

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Topics:

-Jerry purchased a blood oximeter for better accuracy in checking for signs of Coronavirus

-Sam decides to try and test a client that requires a negative COVID test. He is surprised by the result.

-iPhone 12 was recently announced and Jerry fumes as Joe & Sam decide on which model and color to purchase.

-The Peeves corner begins. Jerry is frustrated by Accessibility and Remote Apple Events.

-Also relevant to Accessibility, Joe has some serious issues working with Dictation, especially in conjunction with Citrix.

-Sam’s peeve has to do with UniFi and the way they seem to purposely hide the link to “Start a Live Chat”. Seemingly because they are overwhelmed.

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383: If You’re Chuckling, You’re Not Getting It

Topics:

-Sam had an incident with salted spoons that will come back to haunt him someday. 

-Quick Tips! Get your quick tips! Sam discusses converting the typical HEIC photo format when sites cannot understand that extension. 

-Joe’s process for device setup and consistency is helping him in planning for future employees. 

-Documentation is key. Not only for your staff, but for clients to see your professionalism. 

-We get a peek into Jerry’s origins as an Apple consultant. 

-Letting clients know that you have a plan or standard procedures gives them a sense of ease.

-Joe uses tools like Text Expander for his check lists. 

-Photos libraries are dark and mysterious. 

-Duplicate Annihilator and Power Photos are  recommended de-duplicator apps for Photos. 

-Do your clients know the difference between kilobytes, megabytes, and gigabytes?

382: I love The Little Fish!

Topics:

-The hosts provide an update on COVID in the state of Connecticut and with their respective businesses.

-Joe has to make decision for his staff from another part of the country.

-The weather will definitely have an impact on things as people move indoors.

-Jerry has more close interactions with clients and he shares his thoughts on his comfort level.

-Joe is looking for an app that can provide a safety rating based on current COVID data. 

-Sam is happy with TeamViewer for iOS but Joe & Jerry are less enthused. 

-Jerry loves the fish that leads a user through steps for Full Disk Access in Carbon Copy Cloner.  Sam is clueless. 

-Jerry has jumped from the TeamViewer ship and moved to Splashtop. One of his gripes had to do with speed and clipboard issues. 

-TeamViewer advertisements are infuriating. 

-Working with Surveillance Station, Jerry has a heck of a time with cameras. The issue was related to the H.265 codec. 

-Joe is finally ditching CrashPlan PROe. 

-Microsoft pro tip from Joe...or is it?

380: Go 5Ghz Or Go Home

Topics:

-Sam worked on a job to replace an entire Ruckus installation with Ubiquiti UniFi APs.  Not surprisingly, the cost was a lot lower for UniFi.

-He decided to initially only use the 5GHz frequency since 2.4GHz has few options for channels and many other devices operate on that frequency.

-Jerry grills Sam on his decisions for the UniFi installation.

-Sam explains how he made adjustments by creating different WLAN groups in the UniFi controller.

-Joe reminds us of a PSA Jerry put out to the group in relation to the latest UniFi controller version and the issues it was causing.

-While on the topic of UniFi, Joe revisits a job he did with outdoor Mesh Pro access points and outdoor waterproof electric outlets.

-Pro tip! Take photos of your work to show future clients what your company is capable off.

-Another Pro Tip! Don’t use hidden SSIDs. They do not offer any security benefit and can also cause a device to use more power.

-While on a job with a WatchGuard firewall, Jerry describes how he uses MAC addresses to allow staff devices to bypass content filters. However, a new feature of iOS 14 is MAC address randomization. This could have completely sent his work into a tailspin but fortunately he found his answer quickly. He was able to relay the changes necessary to staff: https://support.apple.com/en-us/HT211227

-Sam finds that app age restrictions in MDM affects the ability to deploy a browser like Google Chrome, since it technically has the ability to access inappropriate websites.

-Jerry wants to know Sam’s method for competing in the PC market.

“I make the mistakes so you don’t have to” - Jerry Zigmont

“He spun a good yarn until the very end” - Joe Saponare

“I do not enjoy supporting PC clients….at all” - Sam Valencia

379: Too Close For Comfort

Topics:

-Joe has been in the Pacific Northwest recently and shares some of his experiences being in areas affected by the recent wildfires.

-After being in Colorado for two months, he went to Washington, where he hiked North Cascades National Park.

-The haze of smoke and smell of fire on a regular basis became a worry.

-We learn a lot about air quality index measurements and how to observe it in Apple Maps. In the Seattle area, they saw an AQI of 220, a considerably unhealthy number.

-They eventually made it to Montana

-As they drove through Spokane, they experienced an AQI of 492.

-We think of our friends that live in those areas that are affected and they don’t have the luxury of leaving the area.

-While in safer territory, Joe experiences a comically opposite situation when a sprinkler system goes off in the middle of a work day.

-Sam has an uncomfortable conversation with a neighbor that invades his personal space.

-The hosts get political and discuss their feelings on the current state of affairs and who to vote for president.

-A big shout out to Adam Engst of TidBITS Content Network and his endorsement of Joe Biden.

378: Boxers Or Briefs?

Topics:

-Sam has a rough start to a phishing campaign he was preparing.

-A recent visit to the dentist left Jerry thinking more about cleanliness.

-A round table discussion brews about protection measures.

-While working with a client, Jerry has some issues dealing with an OWC ThunderBay and SoftRAID. Meanwhile his client becomes confused about how the technology works together.

-Not surprisingly, another client becomes confused about mail storage vs local disk storage.

-Sometimes people’s computer habits can get in the way of when we need to troubleshoot issues.

-Do you use tabs or new windows in your browser?

-Sam has really struggled with setup and working with Sonos. 

-Sam mysteriously disappears!