035: Interview with Mike Kingsley, Kingsley MacConsulting
/Interview recorded January 21, 2014; Intro recorded on January 28, 2014
Intro:
- testing Mavericks Server; being Client 0
- using Profile Manager to easily configure CalDAV, CardDAV, VPN services; Sam's trick to save a profile without a user name
- the trial and error of troubleshooting a server leads to uncertainty
- using authrestart to bypass FileVault 2 on next restart; installing software updates that require a restart now does this automatically
- force quitting fsck to allow mounting a drive that was failing to mount, even read-only, after letting fsck complete
- using the "security" command to read the contents of the user's keychain
Interview:
- Mike started his consulting practice in 2004, a great year for Apple
- first computer was an Apple IIe in 1984
- Apple Store has been great source of referrals; helps to think of Apple as a partner, and promote their services like AppleCare and JointVenture
- JointVenture can be a great supplement to help from Apple consultants
- first job was working at Disneyland; customer service was ingrained in the culture and top quality; out of five day training for new hires, three days are purely customer service; helps with consulting: owning issues, taking responsibility; e.g., customer drops ice cream cone, and employee walks customer over to the ice cream stand to facilitate the resolution; how to deal with people who are upset, hearing both sides; if you can't help, who can?
