034: Interview with Ben Greiner, Inventor of Robot Cloud and President of Forget Computers
/Interview Recorded on January 14, 2014; Intro Recorded on January 21, 2014
Intro:
- Sam's friend's lost iPhone
- 1Password's great security audit feature
- Mat Honan's epic hack
- solving the password problem
- Apple's two-step verification
Topics:
- Robot Cloud is built on JAMF Software Casper Suite, customized for multi-tenant use, designed for Mac/iOS management; working closely with JAMF since early 2007
- Robot Cloud has been available as a product since 2013 and is designed for 1-100 seats
- Forget Computers employs 13 people, 10 full time, all but two are technical
- DeviceScout is offered as an add-on for consultants who already have a JSS (JAMF Software Server)
- Inventory & Alerts (JAMF "recon" + added alerting and ZenDesk integration via Support Menu app) @ $5/month/device
- Policies (automated patching, advanced troubleshooting) @ $10/month/device
- Ben's background in consulting: worked as a creative at an ad agency, de facto IT person there; started as a team of 1 in 1998 as Digital Logic, then rebranded as Forget Computers; ACN since 2001; merged with another company in 2005, and attempted to integrate the two companies without success; left with two other consultants at the end of 2005, rebirth of Forget Computers, based in Chicago
- more about Security, Certificates, Network Requirements, etc.