🔒 Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.

Patreon Show - 568 The Price is Byte: Charging Clients for Tech Headaches

/

Tech Troubles, Backup Strategies, and Client Dilemmas: A Peer Discussion

In a patron-only episode of Command Control Power, the hosts discuss various tech topics, starting with a story about replacing an iMac glass panel and the complications that arose during the repair process, highlighting the importance of backup strategies and preparing for unexpected problems. They also delve into difficulties with email migrations and the nuances of charging clients for such work, sharing anecdotes and strategies to handle scope creep and pricing models. Furthermore, the discussion covers the reliability of backup internet connections through devices like the UniFi LTE Pro and modems, detailing personal experiences with these technologies. Lastly, they touch on challenges with Apple's Time Machine backups on Synology NAS devices, emphasizing the importance of secure and efficient backup systems.