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We have the great pleasure of having not one, but two guests on this week. Jeramy LeCompte and Daniel Allen of Rooted Consulting join us to talk about their outsourced help desk service, FLEXdesk.

FLEXdesk is a flexible, outsourced HelpDesk service that allows you to quickly and easily scale your business with a highly qualified and experienced team without adding the expenses associated with traditional employees. This allows you to focus on customer support and gives you peace of mind to provide a great customer experience.

-Daniel answers some questions regarding minimum requirements and overall logistics of onboarding new clients

-Jeramy also talks about providing tier 1 and tier 2 support for their customers as well as offering tier 3 when necessary.

-Everyone on the FLEXdesk team has obtained at least Apple Certified Support Professional status

-They discuss the challenges that all teams face when dealing with a new end user that may be unfamiliar with the personnel

-Documentation is key and makes the handoff seamless to the FLEXdesk team

-Some benefits of FLEXdesk:
-Allows you to free up time to focus on building your business
-Takes out the need to hire a full time employee
-Reduces costs in training and on-boarding

-Scheduling and prioritizing is a critical aspect of how they operate

-Looking to get started? Email support@rootedconsulting.org to reach out to a member of the team. Or visit www.rootedconsulting.org/flexdesk