🔒 Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.

017: Client Relationships

/

Recorded Live on September 17, 2013

Topics:

- when clients become friends, and friends become clients

- recommending AppleCare+ as an alternative to using a case: $99 for two years, plus $79 service fee per incident, up to two incidents; vs. $649 replacement cost of unlocked 16GB iPhone 5S

- vacation coverage and income when on vacation; "coopetition" as Kim Manitt calls it

Follow up:

- commando vs. case: Joe mentions experience with a client's Body Glove case affecting WiFi performance of iPhone 5; tested with SpeedTest.net

- iCloud Keychain removed in iOS 7 GM; to be added back when Mavericks is released?

Picks of the Week:

- Tunnel Bear – Jerry

- Quick Sig – Sam

- Track by 7sols – Joe

Tips:

- buy AppleCare at B&H to save around 30%

Memorable Lines:

"Type it out or leave it out." – Joe

Sam: "This afternoon I was in four different machines at once and I was doing a pretty good job of it." Jerry: "Did you have to pinch yourself?"