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031: Help Desk Ticketing Systems and Year-End Purchases

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What do I do?

What do I do?

Recorded live on December 17, 2013

Topics:

- Zendesk: Starter Plan @ $1 per Agent per month

- forward emails to help desk, ticket shows original email sender as Requester

- using help desk for calls, scheduling requests, and tasks

- continue using email for quick questions

- formal "discovery" process for new clients, or doing smaller/easier tasks before larger projects

- great to see outcome of others' tickets

- configure triggers to CC lead or admin on High Priority tickets

- End of Year purchases

- selling old equipment for clients for commission vs. fixing and selling old machines inherited from clients

Picks of the Week:

- Hatching Twitter: A True Story of Money, Power, Friendship, and Betrayal – Jerry's pick

- Promise Pegasus2 R4 Diskless 4Bay Thunderbolt 2 RAID System – Joe's pick

Plus:

- Mavericks classes coming in January! Visit InstructUs Training or your local AATC for class schedules. First possible 101 class is 1/6/14.  First possible 201 class is 1/22/14.

- Mavericks training books out December 30, 2013