020: Client Anecdotes & Rates
/Recorded Live October 8, 2013
Topics:
- Quicken 2007 for Lion; migrating from Quicken 2003
- Sam's story about his client's self-help attempt: the client diagnosed a server's startup disk failing, erased the Time Machine backup, cloned a copy of the data to it, and then when the clone wouldn't boot, they called their trusted advisor (Sam) to swoop in and heroically save the day.
- liquid spills, and the accompanying story
- what to do when a client declines a backup recommendation
- Jerry's story of the need for a consultant to support legacy equipment
- Joe raised his rates recently; here's how
- new services; group class offering; break-even analysis
Memorable Lines:
"Step 1: Diagnose drive failure; step 2: erase the backup." - Joe
