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094: Remind me on a website

Recorded on March 17, 2015

This week's show has been brought to you by the fine folks at Backblaze: Online Backup Made Easy. Visit Backblaze.com/ccp to sign up for their Partner Program and ask for your free license of Backblaze. Try Backblaze and see just how great it is!


- Joe thinks Reminders should have the ability to remind me "on a website" (in addition to "on a day" and "at a location"). How great would it be to be reminded when you end up on Amazon or MonoPrice that you need some cable or whatever?

- Apple engineer explains how the new MacBook came to be

- Jerry's funny wifi story

- Sam's Apple Store saga: cracked screen, poorly seated memory, failed migration; seltzer (goes well with sushi – see also: non-alcoholic beer)

- Joe's client attempted a self-directed email server migration at noon on a Wednesday; see also: Episode 077: Trust No One, Yoseminite Sam in regards to a serious permissions issue caused by a prior consultant

- Sam's client turned off Time Machine, but Backblaze saved the day

- Jerry reminds us of Bender, which saved the day for his client

- Joe's CCC praise: migrating to new SSD in new machine, Carbon Copy Cloner identifies drives across reboots, and across different startup disks

- Sam encounters (and solves – remotely) "unapproved caller: SecurityAgent may only be invoked by Apple software"

- Joe teases an upcoming segment about upgrading a client's van

087: Joe's Birthday Bash

Recorded live on February 3, 2015

This week's show has been brought to you by the good folks at Blue Mango Learning Systems, makers of Clarify. Visit Clarify-It.com to download a free trial of Clarify, and start creating how-to's and instructional documents today – and help others be great. Use coupon code CCPSENTME for 15% off.


- Joe complains about the Windows 7 installation process, follow up to Jerry's point about Windows last week: 1) select appropriate version of Windows; 2) buy Windows 7 from Amazon; 3) wait for physical delivery; 4) insert Windows disc and run installer 5) enter product key when prompted; 6) update Windows updater & restart 7) install 174 updates.

- Wren Sound having a sale on current lineup; planning Bluetooth/AirPlay combo units coming soon - BONUS: CCP Listeners Who Enter The Code giffin50 at the Wren Sound Store get an additional $50 off! Bringing the total to $199 from the Wren Sound Store http://wrensound.com
This speaker has been rated by The Wirecutter as one of the best AirPlay speakers you can buy - http://thewirecutter.com/reviews/best-airplay-speaker/

- Tim Nyberg asks about client purchases: Apple Store affiliate program vs. Apple Store vs. Apple Authorized Reseller

- Alexis Cornellier asks about what tools we use for diagnostics; Joe recommends SoftRAID for its SMART status analysis

- Sam advises that Word 2011 may have sporadic issues saving to a sever with the word "file" in the share name

- iOS 8 GMT bug, which manifests as a "PST" bug for Joe

- Sam deals with an "email tough-guy"

- Jerry debates "you lie" vs. "new parakeet" - 
Monty Python "Dead Parrot" Sketch

080: "Smart" apostrophe

Recorded live on December 9, 2014

Many thanks to our sponsor this week, Watchman Monitoring. We use and highly recommend Watchman Monitoring. Sign up for your free trial at watchmanmonitoring.com/cmdctrlpwr and tweet @cmdctrlpwr #CCPsentme to support the show! Here's an example of a smart Watchman alert: "Battery condition has changed to Service Battery." Let your client know they need to replace their battery before their next trip!


- Joe found that "smart" apostrophe (actually a right single curved quotation mark) in the Computer Name caused a client's Time Machine backup to fail; replacing it with an actual apostrophe (straight single quote) fixed it

- Jerry expresses frustrations when trying to walk a client through initiating a "spontaneous" screen sharing session and walks us through some alternatives to TeamViewer and finds the free trial of join.me to be easiest

- Jerry's client is tickled to teach him something

- Jerry's analogy about where the space on his MacBook Air is going: it's like "the help" stealing silverware piece by piece for a year until Thanksgiving comes and you only have place settings for two and a half

- Time Machine's Local Snapshots (Mobile Backups) can take up space and fail to be removed:
sudo tmutil disablelocal
sudo mv /.MobileBackups.trash /Trashme

- OmniDiskSweeper, DaisyDisk, WhatSize will not see the .MobileBackups folder unless run as root

- Joe's client deliberates for so long about upgrading iCloud storage (to enable iCloud Backup) that it could have paid for two years of iCloud storage

078: Spelunking for Yasmite

Recorded live on November 25, 2014

Thanks to Smile, makers of TextExpander touch, for sponsoring this week's Command Control Power! Visit smilesoftware.com/restart to learn more.


- helping clients with their "Flash Drive Plug-in"

- Joe noticed Contacts app is better about pasting in an address, automatically parsing city, state, and zip

- trouble with DiskMakerX? createinstallmedia works great for Mavericks, Yosemite, etc.

- difficulty cloning copies of Yosemite installer using latest version of CCC? Disk Utility block copy works

- CCC works perfectly to copy all the data from a failing drive with directory corruption; Disk Utility thought there were only 30GB of data on the drive, but there were actually 235GB; CCC got it all; after rebuilding the directory and repeating the clone using CCC, no additional data needed to be copied; great support from Mike Bombich

- Sam recounts flash storage becoming inaccessible on new MacBook Pro

- Sam explains the pitfalls of restoring the Microsoft User Data folder from Time Machine backup

- Jerry discusses a recent client interaction from which we can all learn something

- how to restore Calendar from Time Machine backup

- we discuss strategies for billing for those unexpectedly-long resolutions; Sam recommends communicating at regular intervals

077: Trust No One, Yoseminite Sam

Recorded on November 19, 2014


- Jerry bails out Joe onsite, and diagnoses an issue where a specific website wouldn't load or respond to pings from a client location, but loaded fine from elsewhere; turned out to be a block on the client's static IP due to three failed login attempts

- we discuss clients trying to set things up and fix things themselves

Yoseminite Sam: a no-nonsense guy

Yoseminite Sam: a no-nonsense guy

- do you give clients easy access to their servers, e.g. Screen Sharing?

- Sam lands a client on bowtie alone: "I'm a no-nonsense guy, and you look like a no-nonsense guy too."

- what's your dress code for consulting?

- Joe details troubleshooting serious permissions issues in Yosemite after a prior "consultant" tried to set up shared calendars

- how do you bill for extensive cleanup work like the saga Joe describes?

- Joe notices a pattern to Security Questions answered by a prior consultant

069: Interview with Ben Greiner, Forget Computers

Recorded live on September 23, 2014

We're sponsored this week by Smile.  Visit smilesoftware.com/restart for great Mac, iPhone, and iPad software, and recommend it to your clients! Smile makes three of our favorites: TextExpander, PDFpen, and PDFpen Scan+.


- first, we discuss our frustrations trying to navigate phone plan options

- we feature an interview with Ben Greiner of Forget Computers, discussing the new version of RobotCloud and SupportMenu

- check out the Device Scout Demo or get the Beta of Starter Kit

- Ben wrote an article explaining Best Practices for Creating Apple IDs in an organization

- Sam reports back on his recent APS gig, and reminds us that Apple Configurator is now DEP aware

- how iOS 8 is changing the game: http://www.macstories.net/stories/ios-8-changed-how-i-work-on-my-iphone-and-ipad/

- Joe offers a fix for problems with AppleUSBEthernetHost.kext and AirTrafficHost.framework; Apple called Joe to ask what fixed it

062: Mac Repairs - The Agony and The Ecstasy

Recorded on July 31, 2014; aired on August 5, 2014

Followup from Dave Provine: How to Restart SMB automatically on Mavericks Server

Liquid Spills - Mircro Replay - 

Tools We Use - Tools that we can’t live Without
8" Straight & Curved Hemostat http://amzn.to/1qXedhv
Magnetic Projet Mat https://www.ifixit.com/Store/Tools/Magnetic-Project-Mat/IF145-167
iFixit 54 Bit Driver Kit https://www.ifixit.com/Store/Tools/54-Bit-Driver-Kit/IF145-022
Wiha - Wiha 26099 - Screwdriver Set, Slotted, 8Pc 1-4mm Bonus Pack http://amzn.to/1qXcOax
iMac Screen Removal - FastCap HOD-DOUBLE Handle On Demand - http://amzn.to/V2fdSp


Data Recovery - Driver Savers Partner Program

What repairs you regularly do. 
What repairs you won’t do and why.
Apple Store repair experiences
Depot Experiences
Out of warranty satisfaction repairs
Weirdest Repairs

058: Talking Shop part 10

Recorded live July 8, 2014

- Jerry's main 13-inch MacBook Air gets depot'd; what to do when your primary machine goes in for repair?

- OWC offers upgrades for flash storage modules in MacBook Air 2010-2011 and 2012 models

- how to restore client data when a machine comes back from Apple with a wiped drive? clone? update & migrate?

This is the sapphire crystal display from the iPhone 6?

- black screen at startup after migrating data to new MacBook Air; solution: delete loginwindow.plist

- Jerry's black screen Mac mini: reinstalling Mavericks fixed it

- processor throttling due to thermal protection on MacBook Pro #1: fallout from prior liquid damage, covered under 1-year warranty by MicroReplay

- processor throttling due to thermal protection on MacBook Pro #2 after machine froze during sleep: fixed with SMC reset

- Apple's Refurbished Outlet eBay Store

- using SSD Fan Control to work around lack of temperature data on third party hard drives replaced in some iMac models

055: First Macs

Recorded live June 17, 2014

This week's show is sponsored by Drobo. The Drobo Gen 3 (4-bay) is now shipping! Use coupon code CCP50 for $50 off at DroboStore.com and support the show!


- Jerry describes an issue where an admin user shows up as being Managed with Parental Controls after an upgrade to Mavericks, despite still appearing as an admin; also a keychain issue with the Local Items keychain

- Joe rambles through trying to remember the details of an issue with iCloud Keychain and SoftwareUpdateLauncher hanging; see this Apple Discussions post

- Sam leverages VoiceOver to navigate a blank screen which turned out to the be login window; we narrowly avoid another server discussion

- WWDC 2014 videos are available online without a developer account; Jerry recommends #702, Managing Apple Devices

- Joe's Export VPN Configurations Automator workflow to help migrate VPN configurations to a new Mac

- Sam, Jerry, and Joe discuss their first Macs which prompts some lively war stories from the chatroom

- Jerry recommends NetNewsWire for RSS feeds and TweetBot for keeping up with Twitter; Sam uses NewsBar; Joe reloads tabs for some reason

048: Stream of Conciousness

Recorded live on April 29, 2014

  • Thanks to our sponsor, Drobo. Check out the new Drobo Gen 3 with USB 3.0 – move your disk packs from a Gen 2 (four bay FireWire 800) model into the new Gen 3 for an easy upgrade path and 300-500% improvement in speed!  Visit www.drobostore.com and use coupon code CCP50 for $50 off your Drobo 5D or Drobo 5N.


  • Joe discusses his own personal with his iPhone 5 battery drain and the article for troubleshooting by a former Apple Genius - The Ultimate Guide to Solving iOS Battery Drain — Overthought
  • Sam has used iFunBox to remove unwanted files from his clients IOS devices.PhoneView from eCamm is recommended and Jerry has used PhoneClean from iMobie.
  • Creating email signatures and client frustration. 
    Chungwa Soft's - Graffiti Email Signature Plugin for Apple Mail
    Jerry used Joe Workman's Blog post from a few years ago to create his signature - Joe's Blog
  •  Reference to HBO's new series Silicon Valley and a great t-shirt "I Know HTML" - t-shirt
  • Joe makes progress troubleshooting a clients email issues
    How to send an email via telnet - blog post by Drew Moris
  • Mavericks Server Caching Service - Great overview from Krypted
  • A discussion about turning Software Updates on or off
  • PowerMac G4 to Mac mini
  • Team Viewer For Mac and PC - Team Viewer
  • Free Option join.me from LogMeIn
  • What's your fastest SpeedTest?
    SpeedOf.Me HTML5 speed test recommended by Kevin Ginger; no Flash or Java required
  • uninstall Flash Player in Safari for better full screen experience with multi-screen in Mavericks; YouTube's HTML5 player performs better than Flash will less CPU impact; in full screen mode using the Flash Player in Safari on Mavericks
  • fit-Headless recommended by Michael Reinhart to solve "black screen" issues in screen sharing connections

047: You Can't Make 'Em Drink

Recorded live April 22, 2014

Sponsored by Smile.  Check out PDFPen for Mac, iPad, and iPhone – our go-to PDF editor.  Add annotations, edit text, even script annotations using AppleScript.  Visit smilesoftware.com/restart for more information.


- Jerry's Heartbleed email response and password changing using 1Password; comparison to Dashlane

- Jerry's client with a confusing email address

- AOL accounts frequently being compromised lately; AOL servers rejecting some messages temporarily; Joe's anecdote about a client changing his AOL password from a four-letter name to something slightly more secure

- Sam's 40-iPad deployment

- scripting PDFpen to generate PDFs; see "Imprint All Pages With Text" script included with PDFPen for Mac as a starting point

- Sam signed his first Managed Services client!

- including proactive monitoring using Watchman Monitoring in a Managed Services agreement; see also: Allen's Sample Agreement

- Joe signed his first subscription clients using MoonClerk

- 10.9.3 Beta Access

- Pebble is finally really good now; Apple's wearable coming soon?

- Dyn.com discontinuing free Dynamic DNS serviceno-ip offers a replacement service

- Joe's SMB Terror: for every machine on the network, configure: Login Items, Dock aliases, Documents aliases, other file/folder aliases (for each find kind:alias in This Mac, show original, show original, check connection, locate file on afp share, fix alias), Finder sidebar favorites, Keychains, Go: Connect to Server recents and server favorites

disable Bonjour service advertisements on the Mavericks server using this command:

defaults write /System/Library/LaunchDaemons/com.apple.mDNSResponder ProgramArguments -array "/usr/sbin/mDNSResponder" "-launchd" "-NoMulticastAdvertisements"

see also: Apple's KB article

- disable SMB on shares not accessed from Windows machines

045: Tech-Savvy Clients and Migration Assistant Woes

Recorded Live April 8, 2014

Thanks to our sponsor, Drobo. Check out the new Drobo Gen 3 with USB 3.0 – move your disk packs from a Gen 2 (four bay FireWire 800) model into the new Gen 3 for an easy upgrade path and 300-500% improvement in speed!  Visit drobostore.com and use coupon code CCP50 for $50 off your Drobo 5D or Drobo 5N.


ARQ recommended by Jerry for backing up to Amazon S3 or Amazon Glacier

ZyWALL USG50 recommended by Joe for site-to-site VPN tunnels, very stable router

- “cool” clients

- dealing with semi-technical “inside guys” at clients: “don’t open the box”; work from a checklist; “don’t touch the server” and “don’t touch the network”

Ubiquiti PicoStation recommended by Jerry for extending wireless networks outdoors or to another building

- Migration Assistant woes: Plan A, Migration Assistant, hung with less than a minute remaining; Plan B, Carbon Copy Cloner, detected I/O errors; Plan C, restore from Time Machine backup, worked like a charm

- Jerry called it: Migration Assistant was failing due to bad blocks on the source machine

- recommendation before starting Migration Assistant: fully update source machine, verify disk partition map and file system, rebuild disk directory, and check for bad blocks

044: Tales from Decrypt

Recorded live April 1, 2014


- Sam is growing the practice

- freeing up time to do business development, plan projects, talk to clients

- travel charge?

- how to reimburse employee for mileage

- use PDFPen to strike through or highlight line items on invoice

- to send or not to send the zero balance invoice

- advising clients about billing for two techs on certain projects

- Jerry’s MacBook Air lockout; manual decrypt using command line

- issues with users connecting via SMB to Mavericks Server

036: Low Hanging Fruit & Slow Paying Clients

Recorded live February 4, 2014


- dealing with clients who are slow to pay

- recurring payment processing options: Ryan said, "jotform.com for cheap forms with Stripe recurring payments" and Allen said "keep the card with Merchant Warehouse; stripe will do this on its own; or recurly.com"

- serving on the ACN Advisory Council as a way to get more involved and give back to the community 

- Printers going off-line and needing to be power cycled

- why kernel_task sometimes pegs the CPU at 100% or more: seems to be related to throttling CPU intensive tasks to cool the system down when it's too warm by prioritizing simpler system tasks

- re: recent discussion on Accidental Tech Podcast about pitfalls in modern technology that our kids will think were crazy: no one mentioned passwords!

027: Cleanup tools, repairing permissions, tracking down freezes and kernel panics

Recorded live on November 19, 2013


- Day 392: the Mac mini held hostage

- Apple Configurator insight/anecdote from Jerry; 20 device limit syncing to MacBook Air

- cleaning the dyld cache and font cache

OnyXCocktailCleanMyMacTechTool ProDiskWarriormemtest with 7 loops, Disk Utility's verify disk, Drive Genius hard drive test

- MacKeeper finds over 8 PB (Petabytes) of wasted disk space, courtesy Mike Kingsley

use resetpassword Terminal command to reset home folder ACLs

- repairing permissions: helpful or just another 15 minutes of billable time?  Disk Utility's Repair Disk Permissions messages that you can safely ignore

- repairing permissions can fix some printing issues; reset printing system is the nuclear option

Knock your iPhone to unlock your Mac; great third-party app (not secret Cupertino project)

- Apple Stores configure machines to use OpenDNS and block DNS queries to non-OpenDNS servers

VPN Reorder: app to reorder connections in VPN Status menu, courtesy Allen Hancock

Picks of the week:

iStat Menus

- whatsmydns.com – Jerry

Memorable lines:

- Another 15 minutes of billable time! - Jerry, re: repairing permissions