March 07, 2017

197: Free Cheese, Aces Conference & Dogs

March 07, 2017/ Jerry Zigmont

Topics:

-Sam leads off with some very exciting news about his business

-Office or no office. Joe poses the question and reviews some of the pitfalls as well.

-Some follow up from Sam regarding a client resistant to monthly billing

-"The router guy" reaches back out and Sam sees an opportunity for a Ubiquiti solution

-Join us for ACES Conference in May of this year. Use the coupon code "command" to receive 10% off the current ticket price!

-Consider a VIP session with Mike Michalowicz to learn how to deal with client reluctance to give referrals, the "cringe factor" when your phone rings, working with other vendors.

-The ongoing dilemma of dealing with clients that don't pay on time

-Some follow up from Joe about changing the email address for an Apple ID. Jimmy Obomsawin (@jimmymacsupport) gives a tip about how to work through the issue if you are stuck with a device using the old address.

-Sam has his moment to use his Apple expertise to assist a traveler on line with a digital boarding pass issue.

-Friend of the show, Matthew Waples (@waples) graciously hosts Sam at a local watering hole in Dallas.

-Extra credit: Some amusing client dog stories get kicked around.

January 24, 2017

191: Cause & Effect

January 24, 2017/ Jerry Zigmont

Jerry had more than one instance of clients with Airports requiring a firmware update to version 7.7.8 due to portables not connecting properly.

Continuing on the wifi discussion, Sam discusses testing Ubiquiti access points at a residential client by temporarily running ethernet throughout the house to determine permanent locations.

Sam had the daunting task of giving an internet safety presentation at a middle school in the area. Helpful hint: bribe them with Jolly Ranchers.

Temporary tattoos! An anonymous listener kindly donates these temporary tattoos to the gang at CCP.

Joe runs in to a startup issue after migrating a client to a new iMac. Joe finds that adding /Library/Extensions to his troubleshooting process will help diagnose similar issues.
https://www.justinsilver.com/technology/os-x-el-capitan-10-11-1-hanging-on-boot-fixed/

Webex causes Sam some grief as the installer silently fails when attempting to install the plug-in. The fix is created a missing folder: ~/Library/Internet Plug-Ins
https://supportforums.cisco.com/discussion/12578216/cant-installrun-webex-my-mac

Sierra Logs rehash: https://eclecticlight.co

Sam goes back on the psychiatrist couch to discuss working with a client when you have a personal relationship.

ARD - /var/folders & /var/db - Locations that are handy when troubleshooting or grabbing settings for ARD.

January 17, 2017

190: Interview With Yochai Gal of the Boston TechCollective

January 17, 2017/ Jerry Zigmont

Joe & Sam interview Yochai Gai of the Boston TechCollective, a worker-owned cooperative in the greater Boston area. After working first independently and then with other organizations, Yochai founded and operated the San Francisco TechCollective in 2006. In late 2012, he took that idea coast to coast and co-founded the Boston office.

The organizations were formed based on a simple, powerful idea: that tech experts, rather than managers, should be the ones in charge of a tech support enterprise. Have a listen as we talk to Yochai about the business, structure and technical aspect as well.

https://bostontechcollective.com

June 28, 2016

161: Husbands and Wives Who Work Together -Proactechs & Waples Networks

June 28, 2016/ Jerry Zigmont

Recorded June 9, 2016

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

Thanks to all our Contributors:

Kevin Ginger, kGinger Consulting - Weldon Dodd - Rewind Tech -Mats Schwieger - envision design, llc - Adam Rice - Daniel Escobar, Proactechs - JD Strong, Strong Solutions - Luis Giraldo, Ook and MonkeyBox

And thanks to our other wonderful supporters who chose to donate without any reward.

TOPIC:

This show features Matthew and Sabrina Waples of Waples Networks in Dallas TX along with Daniel Escobar and Valeria Colimodio of Proactechs in Miami Beach, FL.

We discuss the delicate balance and challenges that couples face when they work together in a business environment.

It was a fun topic and we hope you enjoy!

May 31, 2016

157: Watchman Monitoring & Zendesk Integration - Getting Started

May 31, 2016/ Jerry Zigmont

Recorded on May 24, 2016

This weeks show is sponsored by Drobo, a family of safe, expandable , yet simple to use smart array. Drobo's are designed to protect your important data forever. Visit www.drobo.com to learn more.

This week we welcome back, Jack-Daniyel Strong (aka “JD” in the ACN Community) is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, J-D Strong Consulting grew over the last 12 years from a one-man consultancy to Strong Solutions, an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. Strong Solutions' sole focus is on Mac OS and iOS solutions for Small and Medium Business.

Twitter @SpokaneMac
Website: Strong Solutions - https://jdstrong.com
Email: jack@spokanemac.com

Watchman Monitoring is a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

- Zendesk - https://www.zendesk.com/

"Zendesk provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers"

- Zendesk Pricing - https://www.zendesk.com/product/pricing/
Note: Requires TEAM Level For Both Macros & Automations

- "Reopen Unanswered Tickets In 7 Days" & "Resolved. Close In 3 Days"
https://community.watchmanmonitoring.com/t/zendesk-automation-to-reopen-an-unanswered-ticket-in-7-days/1428

- Turn Tickets Into Prepared Responses WIth Macros
https://www.zendesk.com/blog/tip-of-the-week-turn-tickets-into-prepared-responses-with-macros/

- Join The Watchman Community - https://community.watchmanmonitoring.com

- Stop Sign Sticker - https://www.mavericklabel.com/products/cheap-labels.html

- Watchman Monitoring Sample Support Agreements
https://github.com/watchmanmonitoring/SupportAgreement

- Go To Strong.care to test the mailer

September 24, 2014

069: Interview with Ben Greiner, Forget Computers

September 24, 2014/ Joe

Recorded live on September 23, 2014

We're sponsored this week by Smile. Visit smilesoftware.com/restart for great Mac, iPhone, and iPad software, and recommend it to your clients! Smile makes three of our favorites: TextExpander, PDFpen, and PDFpen Scan+.