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062: Mac Repairs - The Agony and The Ecstasy

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Recorded on July 31, 2014; aired on August 5, 2014

Followup from Dave Provine: How to Restart SMB automatically on Mavericks Server

Liquid Spills - Mircro Replay - 

Tools We Use - Tools that we can’t live Without
8" Straight & Curved Hemostat http://amzn.to/1qXedhv
Magnetic Projet Mat - https://www.ifixit.com/Store/Tools/Magnetic-Project-Mat/IF145-167
iFixit 54 Bit Driver Kit https://www.ifixit.com/Store/Tools/54-Bit-Driver-Kit/IF145-022
Wiha - Wiha 26099 - Screwdriver Set, Slotted, 8Pc 1-4mm Bonus Pack http://amzn.to/1qXcOax
iMac Screen Removal - FastCap HOD-DOUBLE Handle On Demand - http://amzn.to/V2fdSp

http://www.PowerBookMed.com
http://www.iFixit.com

Data Recovery - Driver Savers Partner Program

What repairs you regularly do. 
What repairs you won’t do and why.
Apple Store repair experiences
Depot Experiences
Out of warranty satisfaction repairs
Weirdest Repairs

017: Client Relationships

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Recorded Live on September 17, 2013

Topics:

- when clients become friends, and friends become clients

- recommending AppleCare+ as an alternative to using a case: $99 for two years, plus $79 service fee per incident, up to two incidents; vs. $649 replacement cost of unlocked 16GB iPhone 5S

- vacation coverage and income when on vacation; "coopetition" as Kim Manitt calls it

Follow up:

- commando vs. case: Joe mentions experience with a client's Body Glove case affecting WiFi performance of iPhone 5; tested with SpeedTest.net

- iCloud Keychain removed in iOS 7 GM; to be added back when Mavericks is released?

Picks of the Week:

- Tunnel Bear – Jerry

- Quick Sig – Sam

- Track by 7sols – Joe

Tips:

- buy AppleCare at B&H to save around 30%

Memorable Lines:

"Type it out or leave it out." – Joe

Sam: "This afternoon I was in four different machines at once and I was doing a pretty good job of it." Jerry: "Did you have to pinch yourself?"

 

003: The ACN Office - marketing, finding clients, working with AppleCare, the Apple Store

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Episode three of Command-Control-power features a wide-ranging conversation with Joe, Sam, and Jerry discussing the topic of The ACN Office.

Topics: 

  • marketing to existing clients, incentivizing referrals vs. mass marketing to public; relative quality of leads
  • Constant Contact, MailChimp, My Emma, Campaign Monitor
  • sticking with what you know vs. "the devil you don't know"; clients also trust a known entity
  • finding clients, never having needed to seek out clients before now
  • PR; marketing
  • press releases in local publications; working with non-profits to get one's name out
  • OnForce vs. ACN
  • Intro to Business at the Apple Store presentation includes an ACN slide; tip from Apple Store Business Manager
  • retail turnover in the Apple Store, especially in the Business Team
  • tip from local Apple Store about increasing ACN referrals
  • working harder to get new business?
  • "Sales"
  • Managed Services vs. Break/Fix
  • revenue streams; recurring fees
  • Wellness Visits, i.e. preventive maintenance
  • running a managed offsite backup service using CrashPlan
  • offering email and web hosting services
  • RackSpace offices in San Antonio, a former mall
  • recurring revenue streams, no matter how small; residuals
  • benefit of referrals from Apple Store; clients feel Apple endorses us
  • a day in the life of an ACN
  • next week: Live from Advanced Camp!

Mentions

Craig Cohen (@ccohen), Arek Dreyer (@arekdreyer), Ben Greisler (@magikben).