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192: Calendar Bankruptcy & Skunky Third Party Memory

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- We're sponsored this week by:

Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

You can visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

Joe describes his tough day with a client router failing.  PSA: Check your network equipment warranties!

As Joe brings up how great iCloud has been, Sam tells a personal story of woe about syncing issues.  Joe & Jerry offer free consulting advice.

Resetting network settings in iOS resolved an issue for Sam where a user had fiddled with many settings, including which apps operate over cellular.

Joe has some follow up about his fix for removing incompatible extensions in the last show.

A story of another great win for our pals at Watchman Monitoring & Gruntwork!

Sam presents a real head scratcher of a case where an iMac spontaneously kicks the user out of their session and goes back to the login window.  Any suggestions?

Billing and discounts is a common discussion in our world, and Joe recalls some handy tips for showing clients your appreciation.

While on the subject, Sam had a recent need to increase rates for clients and recounts one particular story with a client.

Jerry encounters a situation we have all probably dealt with, when clients attempt to glean as much information from you as possible in an attempt to "do it yourself".

Jerry's client has some challenges working with external displays alongside the new 13" MacBook Pros.

Use the LG UltraFine 4K Display with your MacBook or MacBook Pro
https://support.apple.com/en-us/HT207447

Use the LG UltraFine 5K Display with your Mac
https://support.apple.com/en-us/HT207448

 

190: Interview With Yochai Gal of the Boston TechCollective

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Joe & Sam interview Yochai Gai of the Boston TechCollective, a worker-owned cooperative in the greater Boston area.  After working first independently and then with other organizations, Yochai founded and operated the San Francisco TechCollective in 2006.  In late 2012, he took that idea coast to coast and co-founded the Boston office.

The organizations were formed based on a simple, powerful idea: that tech experts, rather than managers, should be the ones in charge of a tech support enterprise.  Have a listen as we talk to Yochai about the business, structure and technical aspect as well.

https://bostontechcollective.com

164: PPTP = TTFN

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Recorded July 12, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

- PPTP - Point-to-Point Tunneling Protocol (PPTP) is a method for implementing virtual private networks. PPTP uses a control channel over TCP and a GRE tunnel operating to encapsulate PPP packets.

- TTFN is an initialism for a colloquial valediction, 'ta ta for now', based on 'ta ta', an informal 'goodbye', approximately equivalent to 'bye bye' but in an easier meaning it means 'goodbye for now'. The expression came to prominence, in the UK, during the Second World War. Used by the military, it was frequently heard by the British public.

- Joe discusses being away from the office on vacation fro three weeks.

- Migrating from Kerio Mail Server to Google
- Kerio's Acquisition Of GetSynced - http://www.kerio.com/company/media-center/press-releases/kerio-technologies-announces-acquisition-getsyncd

- Prepare for removal of PPTP VPN before you upgrade to iOS 10 and macOS Sierra
- LogMeIn Hamachi - Create virtual private networks on-demand

- 146: Upgrading Late Model iMac's with JD Strong of Strong Solutions

- 157: Watchman Monitoring & Zendesk Integration - Getting Started

082: Interview with Charles Edge of JAMF Software and Krypted.com

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Pre-recorded on December 16, 2014

Thanks to Charles Edge of JAMF software and Krypted.com for joining us this week!

Topics:

- Bushel, device management for small workgroups

- Charles appeared on MacVoices recently

- Charles has a new book: Take Control of OS X Server

- Special link for Command Control Power listeners to check out the Bushel beta

069: Interview with Ben Greiner, Forget Computers

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Recorded live on September 23, 2014

We're sponsored this week by Smile.  Visit smilesoftware.com/restart for great Mac, iPhone, and iPad software, and recommend it to your clients! Smile makes three of our favorites: TextExpander, PDFpen, and PDFpen Scan+.

Topics:

- first, we discuss our frustrations trying to navigate phone plan options

- we feature an interview with Ben Greiner of Forget Computers, discussing the new version of RobotCloud and SupportMenu

- check out the Device Scout Demo or get the Beta of Starter Kit

- Ben wrote an article explaining Best Practices for Creating Apple IDs in an organization

- Sam reports back on his recent APS gig, and reminds us that Apple Configurator is now DEP aware

- how iOS 8 is changing the game: http://www.macstories.net/stories/ios-8-changed-how-i-work-on-my-iphone-and-ipad/

- Joe offers a fix for problems with AppleUSBEthernetHost.kext and AirTrafficHost.framework; Apple called Joe to ask what fixed it

034: Interview with Ben Greiner, Inventor of Robot Cloud and President of Forget Computers

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Interview Recorded on January 14, 2014; Intro Recorded on January 21, 2014


Intro:

- Sam's friend's lost iPhone

- 1Password's great security audit feature

- Mat Honan's epic hack

- solving the password problem

- MonkeyBox

- Apple's two-step verification


Topics:

- Robot Cloud is built on JAMF Software Casper Suite, customized for multi-tenant use, designed for Mac/iOS management; working closely with JAMF since early 2007

- Robot Cloud has been available as a product since 2013 and is designed for 1-100 seats

- Forget Computers employs 13 people, 10 full time, all but two are technical

- DeviceScout is offered as an add-on for consultants who already have a JSS (JAMF Software Server)

- Inventory & Alerts (JAMF "recon" + added alerting and ZenDesk integration via Support Menu app) @ $5/month/device

- Policies (automated patching, advanced troubleshooting) @ $10/month/device

- Ben's background in consulting: worked as a creative at an ad agency, de facto IT person there; started as a team of 1 in 1998 as Digital Logic, then rebranded as Forget Computers; ACN since 2001; merged with another company in 2005, and attempted to integrate the two companies without success; left with two other consultants at the end of 2005, rebirth of Forget Computers, based in Chicago

- more about Security, Certificates, Network Requirements, etc.