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034: Interview with Ben Greiner, Inventor of Robot Cloud and President of Forget Computers

Interview Recorded on January 14, 2014Intro Recorded on January 21, 2014


Intro:

- Sam's friend's lost iPhone

- 1Password's great security audit feature

Mat Honan's epic hack

- solving the password problem

MonkeyBox

Apple's two-step verification


Topics:

Robot Cloud is built on JAMF Software Casper Suite, customized for multi-tenant use, designed for Mac/iOS management; working closely with JAMF since early 2007

- Robot Cloud has been available as a product since 2013 and is designed for 1-100 seats

Forget Computers employs 13 people, 10 full time, all but two are technical

- DeviceScout is offered as an add-on for consultants who already have a JSS (JAMF Software Server)

- Inventory & Alerts (JAMF "recon" + added alerting and ZenDesk integration via Support Menu app) @ $5/month/device

- Policies (automated patching, advanced troubleshooting) @ $10/month/device

- Ben's background in consulting: worked as a creative at an ad agency, de facto IT person there; started as a team of 1 in 1998 as Digital Logic, then rebranded as Forget Computers; ACN since 2001; merged with another company in 2005, and attempted to integrate the two companies without success; left with two other consultants at the end of 2005, rebirth of Forget Computers, based in Chicago

- more about Security, Certificates, Network Requirements, etc.