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042: Managed Services Roundtable with Allen Hancock, Luis Giraldo, and Kevin Ginger, Part 2

Recorded March 2, 2014

Sponsored by MoonClerk

This is part two of a special two-part Managed Services roundtable feature six members of the Apple Consultants Network, discussing the benefits of a Managed Services pricing model and how to transition a traditional hourly-billing consultancy into offering Managed Services.

Thanks to our brand new sponsor, MoonClerk – an easy and inexpensive way to collect recurring payments for your subscription services.

Thanks also to our special guests for this roundtable:

Allen Hancock, The Orchard Solutions and Watchman Monitoring
Luis Giraldo, Ook Enterprises and MonkeyBox
Kevin Ginger, kGinger Consulting

Topics:

- offering clients "self service" options through CasperSuite or RobotCloud

- building a "book of service" to work toward an exit plan for your consultancy; building something of value; getting acquired

- the benefits of talking about your service offerings to get comfortable pitching them to clients

- the fact is, servers should be managed proactively to ensure reliability, and Managed Services is a natural way to provide proactive services, billed automatically on a monthly basis consistent with the way services are rendered

- with Mission Critical services, the consultant takes on a psychological burden to ensure that the services keep working; Managed Services makes it equitable for the consultant

Resources:

https://groups.google.com/forum/#!forum/acn-alumni

http://watchmanmonitoring.com/acn-benefit

https://www.watchmanmonitoring.com/sample-agreement/

http://mhelpdesk.com/better-way-to-inform-customers-about-how-they-are-being-billed/

http://community.watchmanmonitoring.com

http://mac-msp.com

Value-Based Fees by Alan Weiss

Small Biz Thoughts by Karl W. Palachuk

Tools:

Watchman Monitoring

MonkeyBox

MoonClerk

ZenDesk

mHelpDesk

TeamViewer

Support menu by Forget Computers

RobotCloud

Casper Suite

Backup Minder