Best Of CCP - 247: Interview with Michael Thomsen, Director, Origin84

499: Galing, Galing!

Topics:

-Galing, Galing! Jerry has a frustrating time dealing with outsourced technical support.

-Sam shared experiences with Microsoft where they always want a phone call, even though you select email as a preferred method of contact.

-Sam finally has a big moment for Addigy Live Desktop where Splashtop struggled through Setup Assistant.

-One of Joe’s clients has an issue with her Apple Studio Display and external devices disconnecting. Some confusion at Apple retail caused a debacle.

-In the midst of all this, Joe leverages the power of Addigy Live Terminal & System Profiler for hardware/software details.

-Billing for this job was not easy.

-A client frustrates Sam by moving network equipment in the office.

-Remote cable termination? Apparently that’s possible for Joe.

-Jerry’s dad needed help with Adobe Lightroom and he thought it best to have him work with a fellow professional. Shout out to Shawn Crogen from XAG Solutions for the referral. Thanks to Ronald Gehrmann of Metro Mac Support for the work.

-After talking about Mouseposé on a recent show, Armin Briegel talked about how he created it when he was working as a consulting engineer at Apple and eventually had it published by Boinx.

497: We Are Toast

Thank you to our VIP sponsors!

Topics:

-Happy New Year everyone!

-Jerry orders some new iPhones for the family and accidentally discovers an AT&T service called Right To You. Proof of delivery is required…

-A Wattbox in Joe’s office went haywire
-SoftRIAD has a bug with a driver in Monterey with RAID 5.

-RackSpace’s Hosted Exchange outage caused a lot of panic for some of our customers.

470: Beans In The Buckets

Topics:

-Sam finds some Monterey changes difficult on his quest to be more efficient.

-Jerry uses Daylite exclusively for Reminders.

-Joe likes the Things app

-Intermittently. Sam’s reminders would stop appearing on his Mac. A setting in Notifications & Focus

-Back in his teens, Sam recalls the time he started up his own “reminder service”.

-Joe was using Terminal tools like ioreg to detect things like if a Mac is in clamshell mode.

-Poor care for laptops leads to screen or hinge breaks.

-Troubleshooting Magic Keyboard issues led to a simple upgrade being required.

-Sam is learning a lot more about Google Workspace and its MDM restrictions.

-Jerry poses the question about what cloud services to recommend to small clients.

-During a 1Password migration for his family, Sam moved a little too fast and deleted his wife’s private vault.

-Safari is causing Sam some greif and Jerry has advice.

-Private Relay and Addigy Live Desktop don’t play nice together in Joe’s experiment.

-confusion ensues for how and where to disable these privacy features.

-One of Jerry’s clients compares him to their “technical guys” at work.

460: My Stupidity Makes You Smarter

Topics:

-Sam’s daughter lost her wallet but there was no AirTag or Tile used. 

-Joe talks about Chipolo, a third party vendor that works with the FindMy infrastructure. 

-Sam has a gripe about people that can’t read through an entire email. 

-One of Joe’s clients had a display issue that seemed to persist after a restart. 

-Jerry’s client insists on a visit for something that could have been done remotely. 

-Sam had to coach a fellow consultant on billing what he was worth. 

-Joe tests our knowledge of how to restart HomePod. 

-In this week’s episode of “I should have known this”, Joe talks about a Synology searching issue. 

-Jerry has a mother of “I should have known this” with a Ubiquiti update story. Enter cached updates. 

-Joe insists the Apple Studio Display should have built in Apple TV capabilities or, at least Airplay. Jerry is having none of it. 

4XX: 2021 Holiday Wish