šŸ”’ Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.

546: No Thyme for Reindeer Games

/

-Command Control Power has created an anonymous rates and plans survey. You can also learn more at our MacAdmins Slack channel. This will be a great way to better understand where your current rates, plans, and software stack stand in comparison with your fellow consultants. The survey can be filled out anonymously by anyone, regardless of Patreon status. We will discuss the results of this survey on an upcoming Patreon show. However, if you decide to participate in the survey, you can provide a contact email to receive results as well. We look forward to hearing from you!

Topics:

-Sam received an unprompted positive email from a customer.

-Jerry talks about a recent client loss.

-Joe is growing tired of clients that donā€™t engage on a regular basis and then need immediate help.

-Legacy clients that have personal contact information is still a danger zone. We need to learn to set boundaries.

-AirTags are on sale for the holidays.

-Joe recommends the KeySmart Smart Card as an AirTag alternative.

-He has also been dealing with bad or faulty ThunderBolt cables.

-We talk Instagram hacks and security processes of Meta

-Jerry has a client with an internal IT department that was a little too eager about Apple security updates that were not relevant to them.

-Dealing with the latest model specific macOS updates is a challenge with tools like Nudge.

542: Turn Off Driver Assist: A Mac-nificent Way to Personalize Your Driving Experience

/

Topics:

-Jerry has a client with an Acrobat Pro issue that heā€™s seen before.

-Clients that Google answers try to offer their own advice.

-Some people expect things for free.

-Even with car features, some tracking features bother users.

-Jerry is thrilled to have Nudge working in Addigy for managing macOS software updates.

-Jerry sees an odd message that says ā€œFailed to personalize the software updateā€.

-In general, software updates still seems to require third party options to work smoothly.

-The difficulty when clients misconstrue something you told themā€¦

-Joe shares some thoughts on the latest Apple hardware and his client needs.

-Both Jerry & Joe have the new iPhone 15 and they provide their feedback.

-If you are selling your old iPhone, The Scripting OS X newsletter references some good advice from Apple about purchasing a used iPhone.

540: Interview With Mike Bombich of CEO and Developer of Carbon Copy Cloner

/
`

Topics:

-We are pleased to welcome Mike Bombich, creator of Carbon Copy Cloner.

-He tells a story of losing data that inspired his creation of Carbon Copy Cloner.

-Mike spent 8 years as a creative with Apple.

-CCC was initially donation-ware.

-He never wanted to put any barrier between you and your data.

-macOS Big Sur started the downfall of bootable backups.

-Mike talks about how that affected CCC and his customers.

-We talk about Time Machineā€™s reliability and alternatives to built in solutions.

-Mike is not a fan of backing up to disk images.

-Jerry talks about the new Quick Updates feature of CCC.

-Mike talks about his feelings on cloud storage.

-Migration Assistant is another hot topic and we get into methods of restoration.

-Mike has always had a concern about releasing software that can delete data.

-We love the fish (itā€™s a tuna!) that guides us to privacy settings.

-He shares a bug from the Mojave days that affects helper tools, that has now been corrected in Ventura.

-Carbon Cooy Clonerā€™s update will not be subscription based.

-Check out the latest release of Carbon Cooy Cloner and the list of new features.