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211: Live At The ACES Conference 2017 - “Esposito!”

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Command Control Power Live at ACEs Conference 2017!

This special broadcast of Command Control Power is sponsored by:

Thank you to our sponsors!
Prosoft Engineering - Software made with excellence since 1984
Addigy - The Cloud Based Management Platform
Jamf Now - Setup, manage and protect Apple devices in minutes
Watchman Monitoring - We find problems before they find you
 

Topics:

Jerry shares a story about the his pitch towards residential clients and using an Amazon gift card as a referral bonus
#andyesposito of Call Andy offers his insight on this as well
Steve Sorbo of MacS.O.S. also comes up to the mic for some input

A hot topic lately is that of having a live operator answer calls coming to your business. Jerry has some recent experience to offer
Karen from Answer Connect helps fill in additional details

Will O'Neal of Mid Atlantic Computer Solutions throws his experience into the ring when it comes to referrals

Michael Thompson from Origin 84 offers a wonderful idea of a weighty certificate that hangs in his client offices

Richard Wingfield of Envision Design opens the discussion about reaching out to and working with local Apple Stores

Dennis Nolan of Cirrus Partners seconds the level of importance working with the stores.  He also has a great handmade thank you that he offers to his clients.

Jason Dettbarn of Addigy and Justin Esgar (our host!) offer additional tools and references 

JD Strong reminds us to look at our existing customers

Jerry and Sam accidentally discover that you can daisy chain MacBook Pros via USB-C and charge them both!

Backup solutions are discussed and their pros & cons are weighed on air

Sam shares a scary story where a macOS Server upgrade went sideways

Joe's iPhone travel tips!

Thanks to Ryan Grimes, who suggested the WattBox for IP controllable power conditioners - https://www.onaisle8.com/shop/en/snapit/PowerOverview

Remie Cremers of Super Remie wonders about the CCP crew's collective experience

Congratulations to our winners of the Seagate IronWolf Drives Giveaway!
http://www.seagate.com/internal-hard-drives/hdd/ironwolf/
Winners - Howard Mullineck - http://wefixyourmac.com/We_Fix_Your_Mac/index.html -----
John Pawelchak - Cohort Networks Inc - http://cohort.net

200: Not So - Off The Rails!

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Topics:

-PsiMac is hiring! Judy offers up details about a full time consulting position at their Norwalk, CT office.

-Jerry, Joe & Sam get together for a rare in person show to celebrate 200 episodes and it goes...well it goes ok. We would like to thank our good friend Tom Bridge for putting us in touch with James Smith.  James was instrumental in making the show sound listenable after a very rough recording (it gets better about 20 minutes in).

-Jerry serenades the group and the audience at the opening of the show

-The team discusses a pre-show Google Hangout experience with some of our dedicated listeners

-A little reminiscing and trips down memory lane about the show's humble beginnings

-Down to business, Jerry goes in to a story about Gmail and Outlook 2011 security settings

-A dialogue opens up about cellular carriers and their plans.  And how to avoid higher chargers.

IMG_8947.jpg

-Sam's daughter helps the CCP crew ring in show 200 with a batch of cupcakes

-Don't forget to join us at Aces Conference this year, where we will hold a very special live show!
www.acesconf.com

-Sam got hot under the collar dealing with a client's poor planning and working with another vendor

-One of Joe's show ideas, "Residential Roundtable" gets a conversation going

-After Joe brings up another show idea, Sam's back on the couch to talk about the need for office space.  Joe offers up some of his experiences in his years in his own space.

-Admin or no admin? That topic comes up again as a point of focus for the next hire in a small business.

-Access to our back catalog will now only be available to our Patreon sponsors.  Please take a moment to visit our Patreon site and consider contributing to the show.  Thanks for listening!

 

197: Free Cheese, Aces Conference & Dogs

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Topics:

-Sam leads off with some very exciting news about his business

-Office or no office.  Joe poses the question and reviews some of the pitfalls as well.

-Some follow up from Sam regarding a client resistant to monthly billing

-"The router guy" reaches back out and Sam sees an opportunity for a Ubiquiti solution

-Join us for ACES Conference in May of this year.  Use the coupon code "command" to receive 10% off the current ticket price!

-Consider a VIP session with Mike Michalowicz to learn how to deal with client reluctance to give referrals, the "cringe factor" when your phone rings, working with other vendors.

-The ongoing dilemma of dealing with clients that don't pay on time

-Some follow up from Joe about changing the email address for an Apple ID.  Jimmy Obomsawin (@jimmymacsupport) gives a tip about how to work through the issue if you are stuck with a device using the old address.

-Sam has his moment to use his Apple expertise to assist a traveler on line with a digital boarding pass issue.

-Friend of the show, Matthew Waples (@waples) graciously hosts Sam at a local watering hole in Dallas.

-Extra credit: Some amusing client dog stories get kicked around.

087: Joe's Birthday Bash

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Recorded live on February 3, 2015

This week's show has been brought to you by the good folks at Blue Mango Learning Systems, makers of Clarify. Visit Clarify-It.com to download a free trial of Clarify, and start creating how-to's and instructional documents today – and help others be great. Use coupon code CCPSENTME for 15% off.

Topics:

- Joe complains about the Windows 7 installation process, follow up to Jerry's point about Windows last week: 1) select appropriate version of Windows; 2) buy Windows 7 from Amazon; 3) wait for physical delivery; 4) insert Windows disc and run installer 5) enter product key when prompted; 6) update Windows updater & restart 7) install 174 updates.

- Wren Sound having a sale on current lineup; planning Bluetooth/AirPlay combo units coming soon - BONUS: CCP Listeners Who Enter The Code giffin50 at the Wren Sound Store get an additional $50 off! Bringing the total to $199 from the Wren Sound Store http://wrensound.com
This speaker has been rated by The Wirecutter as one of the best AirPlay speakers you can buy - http://thewirecutter.com/reviews/best-airplay-speaker/

- Tim Nyberg asks about client purchases: Apple Store affiliate program vs. Apple Store vs. Apple Authorized Reseller

- Alexis Cornellier asks about what tools we use for diagnostics; Joe recommends SoftRAID for its SMART status analysis

- Sam advises that Word 2011 may have sporadic issues saving to a sever with the word "file" in the share name

- iOS 8 GMT bug, which manifests as a "PST" bug for Joe

- Sam deals with an "email tough-guy"

- Jerry debates "you lie" vs. "new parakeet" - 
Monty Python "Dead Parrot" Sketch

084: New Year's Resolutions 2015, Part 2

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Recorded live on January 6, 2015

Many thanks to our sponsor this week, Watchman Monitoring. We use and highly recommend Watchman Monitoring. Sign up for your free trial at watchmanmonitoring.com/cmdctrlpwr.  New Year promotion for people who subscribe: and add the agent to any 20 computers in 30 days and get Custom Branding for 1/2 off.

Topic:

- Business Resolutions for the New Year