Weekly shows every Tuesday – since 2013!

Your Apple consultancy can sponsor the show!


245: Updates & Followup Fiesta

Topics:

- High Sierra 10.13.3 was released today, which makes sense as Joe just updated his PsiTool drives yesterday. Also released were iOS 11.2.5, Safari updates for 10.11, 10.12, 10.13, and Security Update 2018-001. Note that security updates are padded to three digits... At the rate we're going, might Apple hit 100 security updates this year? That's one every three days!

- If you want to get emails from Apple about product security when updates are released, subscribe to the Security-announce list

-Jerry came to the rescue of a client who wanted to clean up her inbox.  He found that Google provides a URL to request missing emails:
https://support.google.com/mail/contact/missingemails

-Sam has been experiencing an issue where replying to a selected message in Apple Mail actually creates a reply to the incorrect message.  A similar issue has occurred to him in voicemails.  At this point Jerry thinks Sam needs to have his eyes checked.

-Jerry gives us an update on his virtual receptionists, Smith.ai as Sam is exploring similar options.  A natural progression would be a service that can not only answer calls, but support your clients like our recent sponsor, FLEXdesk

-In a recent support call with a client, Jerry finds that their MacBook Air had a failed SSD module. These situations can lead to having to explain the "why" to customers.  Sometimes hardware simply fails.

-New MacTech Pro events and cities have been announced!
http://pro.mactech.com/go/ccp/

-Sam has follow up on using Daylite with his business and finds some functionality that he wasn't aware of
http://www.daylitemac.com

-CCP Theater!  Jerry and Joe role play what you might encounter with new client calls

-Joe gives us an update on his new/used 2015 MacBook Pro.  He recounts an issue where the battery reports that it needs to be serviced and then changes to a "good" condition.  He reports an uptime of 31 – nay, 33 days. Joe and Sam remark that they don't recall having had more than 10 days of uptime with their MacBook Pro 2016 models, although Sam has had better stability lately.

-Joe also follows up about having used Migration Assistant to switch to his new, used (and apparently slightly bruised) MacBook Pro 15-inch 2015, and notes that Safari Extensions needed to be reinstalled, surprisingly. But at least VPN configurations were not an issue, unlike back in the days of Mavericks (and Yosemite too?)

-Jerry is very excited about an iOS app called Drafts, a note taking app with impressive functionality.  Drafts is $4.99 in the App Store
https://agiletortoise.com/drafts/

241: "Not Dead Yet" With Weldon Dodd of Rewind Tech - Denver, CO

Topics:

-To start the new year, we are very pleased to be joined on our first live show of 2018 by Weldon Dodd of Rewind Technology in Denver, CO.  Weldon hangs with the crew as another host in case Sam goes missing again.
https://rewindtech.com

-Some things never change, the old HCS land grab jokes are in full swing

-Joe discusses the first zero day exploit of 2018, actually launched via tweet on New Year's Eve. Check out the IOHIDeous narrative on GitHub, kind of interesting! The vulnerability exists in a process called IOHIDUserClient which the macOS limits to having only a single instance at any given time, which happens to be spawned by WindowServer. So in order to exploit the vulnerability, we need to kill the WindowServer process. But terminating it requires admin privileges and essentially reboots the GUI, so this is not a viable mode of exploitation. But it turns out that by logging out the user, WindowServer releases its IOHIDUserClient temporarily, giving the exploit enough time to spawn its own instance of IOHIDUserClient and leverage it to compromise the system. The exploit can use "launchctl reboot logout" which does not display a warning dialog. The exploit can also use an AppleScript command to send loginwindow an event called "AppleEventReallyLogOut" (osascript -e 'tell application "loginwindow" to «event aevtrlgo»'), and loginwindow apparently doesn't care who sent the event, but it does display a dialog box as if the user selected "Log Out" from the Apple menu.

-Jerry wonders if this will be on the CCP test

-Sam recalls a story working after hours at a client when the alarm goes off

-Weldon shares his story of a Promise RAID gone wrong. Friends don't let clients pull drives out of RAID drive bays.  It also leads to a further discussion about how to handle RAID solutions and future expansion.

-A handy virtualization app for Synology, which Sam has used in conjunction with CrashPlan, is Docker: https://www.synology.com/en-us/dsm/feature/docker

-Jerry is busy building Minecraft worlds on Synology. He ends up needing a volume formatted as Btrfs.  Read more here: https://www.synology.com/en-us/dsm/Btrfs

-Time Machine and Synology has had a spotty past

-Sam discusses a Wi-Fi upgrade in NYC and replaced aging equipment with Ubiquiti Unifi. He also has some advice on utilizing a Cloud Key.

-He also mentions a handy workaround to test network settings remotely while still needing to reconnect to the remote computer.  Joe recalls a similar solution for another problem.

-Jerry talks about the Unifi In Wall units that he has set up recently: https://inwall.ubnt.com

Thanks as always to our Patreon sponsors!

IMG_0890.JPG

Listen to the outtakes and learn the origin of this picture!

233: If I Could Turn Back Time

November 7, 2017

TOPICS:

- Sometimes sharing music in Apple Music using Messages doesn't work. Workaround: use "Copy" or maybe AirDrop works

- Discussion surrounding Apple Music, iTunes Match and streaming music.

- SpaceX lands rocket at sea, makes history - https://www.youtube.com/watch?v=lEr9cPpuAx8

- followup on Joe's migration to G Suite: I've stopped seeing progress bars and large numbers counting up and down in my sleep, and I've stopped having nightmares about drag and drop targets
SHARED CONTACTS FOR GMAIL - https://www.gmailsharedcontacts.com

 when cleaning up old mail using your IMAP client with Gmail:

1) "When I mark a message in IMAP as deleted": change to "Auto-Expunge off - Wait for the client to update the server."

2) When a message is marked as deleted and expunged from the last visible IMAP folder: change to "Move the message to the Trash"

3) Under the Labels section, remove the check mark next to All Mail and Important so that those labels will not show in IMAP

- Sam tells about a client sending out bulk emails and wishing to set up their own email server.

- Joe Share his thoughts on his new iPhone X

- Sam shares a story about declining service to a potential problem client.

- Joe shares a story about helping a client hide selfie photos
ImageOptim makes images load faster - https://imageoptim.com/mac

- We'd like to thank all of our Patreon sponsors for their tremendous support of Command Control Power. You really help make the show possible. We've talked about burnout recently... This show has been a labor of love, and your support sends a signal that you appreciate what we're doing so it really helps encourage us to keep doing it and putting out a show every single week. We've released over 232 episodes over the course of the last four years! We really appreciate all 40 of our patrons. For this monthly live episode, we'd like to specifically thank those patrons that pledge at a certain level. You truly make the show possible and we really appreciate it.

-A big thank you to all of our Patreon sponsors!

-A big thank you to all of our Patreon sponsors!

227: The Horse Has Left The Barn & Then You Burn The Barn Down!

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

IMG_0162.JPG

Joanna Stern - Day with Apple Watch 3
Apple Watch Series 3 Review: No iPhone, No Problem?
http://macs.ws/2x5y8UN

Prioritize WiFi Networks on Your iOS Device
https://pxlnv.com/blog/prioritize-wifi-ios/

Filemaker Tips
Configuring security for FileMaker Server 14 and earlier
https://help.filemaker.com/app/answers/detail/a_id/14169/

https://support.code42.com/CrashPlan/5/Troubleshooting/Stop_and_start_the_Code42_app_service

List of supported email clients for Sending Mail
http://help.filemaker.com/app/answers/detail/a_id/15667/~/list-of-supported-email-clients-for-sending-mail

215: Adam Engst of TidBITS Content Network for Apple Consultants & Will O'Neal

Topics:

This week Command Control Power is joined by not one, but two guests.  Adam Engst of TidBITS and Will O'Neal of Mid-Atlantic Computer Solutions.  Both guests share their perspectives on the TidBITS Content Network.  Adam is the publisher of TidBITS, a free email and web publication for the Macintosh community.  He has recently introduced the TidBITS Content Network, which provides professionally written, edited, and illustrated tips and articles that its members can use to update their blogs, create a vibrant social media presence, and power email newsletters that people will actually read. Will O'Neal was one of the first subscribers and both gentlemen offer information on not only the creation of TCN but how it can impact your business.  Enjoy!

TidBITS Content Network: https://tcn.tidbits.com/apple-pros/
-Sign up for a free trial today and get TCN content from both July and August!”

 

Adam C. Engst is the publisher of TidBITS, one of the oldest and most-respected Internet-based newsletters, distributed weekly to tens of thousands of readers. He has written numerous technical books, including the best-selling Internet Starter Kit series, and many magazine articles - thanks to Contributing Editor positions at MacUser, MacWEEK, and Macworld. His innovations include the creation of the first advertising program to support an Internet publication in 1992, the first flat-rate accounts for graphical Internet access in 1993 (with Northwest Nexus for Internet Starter Kit for Macintosh), and the highly successful Take Control electronic book series. In addition, he has collaborated on several Internet educational videos and has appeared on a variety of internationally broadcast television and radio programs. His indefatigable support of the Macintosh community and commitment to helping individuals has resulted in numerous awards and recognition at the highest levels. In the annual MDJ Power 25 survey of industry insiders, he ranked as the second (2000)third (20012002), fourth (2003), fifth (2004), and third (2005/2006) most influential person in the Macintosh industry. He has also been included on the MacTech 25 list of influential people in the Macintosh technical community for both 2006 and 2007, and he was named one of MacDirectory's top ten visionaries. And how many industry figures can boast of being turned into an action figure?

 

Will O'Neal, founder and president of both Mid-Atlantic and Metro-Atlanta Computer Solutions, has been supporting Macintosh for nearly twenty years. He began his career in 1989 operating Linotronic Typesetters for Darby Graphics and worked his way into technical support after becoming an expert with early versions of page layouts, image editing applications and font management issues. He started MACS in 2002. Since then, the company has grown from just Will to twelve Apple enthusiasts, including six Apple Certified outside technicians. Will holds the title of Apple Certified Technical Coordinator, and he regularly attends classes around the world to stay on top of the latest hardware, software and solutions for business of all types and sizes. Because of Will’s vast experience and desire to stay current on ‘all things Apple’, he is also the Lead Technical Advisor for MACS. He has a passion for providing exceptional service and solutions to his customers. 

205: A Square With Rounded Corners

Topics:

Jerry picked up a USB-C to Ethernet adapter with "groovy" lights
-Anker USB-C Gigabit Ethernet Adapter

Some Apple Watch discussion with regards to unlocking your Mac and updating

Sam & Jerry get into some iCloud Family Sharing and Child Apple ID issues

Jerry recommends a couple of apps for extracting data from iOS devices:
-ecamm PhoneView: http://www.ecamm.com/mac/phoneview/
-iMazing: https://imazing.com

Jerry provides live tech support for iOS storage issues due to a large Photos library

Joe demos Circle with Disney and have a successful presentation at a local school
-https://meetcircle.com
-Now they offer Circle Go for outside of the home network: https://meetcircle.com/circle-go/

Jerry recounts a story of a client diagnosing a "rogue IP" on their network

Joe's client has QB issues and deals with phony tech support.  It brings up the common issue of fake sites in legitimate Google searches.

The guys talk about the level of FUD (Fear Uncertainty and Doubt) amongst people with regards to technology

Aw Snap! - Joe brings up his disdain for Google Chrome's error messages

Our call for feedback about joining the Apple Consultant Network (or not) was answered by our listeners and brings about some discussion

201: MacTech Pro Boston & Upcoming Events with Neil Ticktin

On this show, we are very pleased to welcome Neil Ticktin, Editor in Chief and Publisher of MacTech and Host of MacTech Pro Events.  These regional events are perfect for the Apple Consultant looking to gain knowledge on important subject matter and network with their peers.  Neil joins us for a show focused on MacTech Pro and the amazing line up of topics:

  • Creating a Storage Strategy: Integrating solutions for Cloud, Local, Network with Access, Archive and Backup in Mind

  • Deployment Methods: Files, Configurations and Directory Services

  • Scripting Python: Solo and Playing with the Other Kids

  • Group Discussion: Limited time, limited resources. Best practices to optimize you.

  • IoT and Home Automation

  • Security. Don’t be the low hanging fruit for a hacker.

  • macOS Troubleshooting. Console is your friend.

  • The Tools You Should Know

Use this special link exclusively for Command Control Listeners to receive a discount on your next registration: http://pro.mactech.com/go/ccp/

Find the next available date in a city near you!

200: Not So - Off The Rails!

Topics:

-PsiMac is hiring! Judy offers up details about a full time consulting position at their Norwalk, CT office.

-Jerry, Joe & Sam get together for a rare in person show to celebrate 200 episodes and it goes...well it goes ok. We would like to thank our good friend Tom Bridge for putting us in touch with James Smith.  James was instrumental in making the show sound listenable after a very rough recording (it gets better about 20 minutes in).

-Jerry serenades the group and the audience at the opening of the show

-The team discusses a pre-show Google Hangout experience with some of our dedicated listeners

-A little reminiscing and trips down memory lane about the show's humble beginnings

-Down to business, Jerry goes in to a story about Gmail and Outlook 2011 security settings

-A dialogue opens up about cellular carriers and their plans.  And how to avoid higher chargers.

IMG_8947.jpg

-Sam's daughter helps the CCP crew ring in show 200 with a batch of cupcakes

-Don't forget to join us at Aces Conference this year, where we will hold a very special live show!
www.acesconf.com

-Sam got hot under the collar dealing with a client's poor planning and working with another vendor

-One of Joe's show ideas, "Residential Roundtable" gets a conversation going

-After Joe brings up another show idea, Sam's back on the couch to talk about the need for office space.  Joe offers up some of his experiences in his years in his own space.

-Admin or no admin? That topic comes up again as a point of focus for the next hire in a small business.

-Access to our back catalog will now only be available to our Patreon sponsors.  Please take a moment to visit our Patreon site and consider contributing to the show.  Thanks for listening!

 

199: How Far Up The Dogpile?

Topics:

-Sam runs into a long on-site day with a stack of Mac mini servers

-Clients vary about how much sensitive data they choose share with their trusted consultants

-Phishing scams can prove to be difficult to completely resolve for clients

-AOL or not?  The crew is divided

-Jerry reminds us that email, contacts, & calendars seems to be a area that constantly requires training

-A frustrating client tests Joe.  It leads to a further discussion about dealing with difficult clients.

-Sam has some follow up on the AutoMounter product he found from the App Store
https://itunes.apple.com/us/app/automounter/id1160435653?mt=12

194: Blowing Up Your Zendesk Tickets

Topics:

Sam's team worked on a 27" mid-2011 iMac with surprising results.  Could it have been the drive enclosure this whole time?

-Friend of the show Mike Dent (@mcdent) of Ubertechs provides some insight on his experiences using a different drive enclosure:  https://www.zapals.com/akasa-ak-hda-03-black-2-5-to-3-5-ssd-hdd-adapter.html
-Equally important is the thermal sensor: https://eshop.macsales.com/item/OWC/DIDIMACHDD11/

The rates conversation is revisited with each of the hosts bringing up their model for attracting MSP clients while not shying away from those "break/fix" clients.

Sam brings up a quick option to use Apple's Volume Purchase Program to purchase an app for a client when no credit card was on file.

While on the subject, he brings up a great little product for keeping volumes mounted even when the disconnect unexpectedly.  AutoMounter: https://itunes.apple.com/us/app/automounter/id1160435653?mt=12

An old favorite FTP app called Rumpus: 

Joe found an intriguing (and possibly dangerous) problem with power adapters for an iPad in the office.

During a slow period, Jerry shares his thoughts on Watchman monitoring and ZenDesk integration and particularly how to turn them in to billable work with clients.

Jerry found an odd Apple Mail issue where it was slow to launch.  Keychain related?

Sam shares a great tip about how to login to a non-admin account on a Mac when the screen is locked...only to find that this feature does not function in Sierra!  Thanks to Kevin Ginger for the quick research.
-https://www.jamf.com/jamf-nation/discussions/21385/unlock-standard-user-s-screensaver-as-admin-broken-in-10-12

Joe's client has an issue where Safari would not load any websites.  The fix related to reinstalling the Security Update 2016-003 Supplemental (10.11.6).

Little Flocker is highly recommended from Jerry for detecting and protecting a Mac from malware and other security concerns: https://www.littleflocker.com.  Comes from the mind of Jonathan Zdziarski https://www.zdziarski.com/blog/

Jerry experiences a "wonky" iPhone search issue.

Sam encounters an odd situation with static DNS values ending up in his network settings after visiting a client.  Jerry chimes in with the possibility of a hacked router.  Sam will follow up on that on a future show.

As a special bonus, Jerry shares a great kitchen tool called the Rapid Egg Cooker: http://amzn.to/2lsJaJb

175: Sifting Through Sierra

Recorded September 27,, 2016

We are sponsored this week byGruntwork by Mac-MSP. 

Gruntwork is the ultimate managed service package for you and your clients. "Think of what you would do when trying to solve a user’s support request: run a disk verification utility. Run permission repair. Update the affected software to the latest version. With Gruntwork, those chores have already been accomplished. Your time spent troubleshooting issues is greatly reduced when the common maladies are already ruled out. Better yet, Gruntwork prevents many common problems, so the Mac just works and you can focus on higher level tasks for your client." 

Find out more at - http://mac-msp.com/gruntwork and tell them CCP sent you.

TOPICS:

Web Design:
RapidWeaver - https://realmacsoftware.com/rapidweaver/
SquareSpace - https://www.squarespace.com
Wix - http://www.wix.com
Logo Design:
http://www.designcrowd.com
https://99designs.com

Mailing Lists:
http://mailchimp.com
https://www.campaignmonitor.com

Belight Business Card Composer - http://www.belightsoft.com

IT Asset Management - MonkeyBox
https://monkeybox.com

Online MDM Solution
https://www.bushel.com

Alfred - Productivity App for Mac OS X
https://www.alfredapp.com

• from Ars Technica Sierra review: "Apple told us it would continue to offer an upgrade path to older Macs that stop at El Capitan but haven't yet been upgraded for whatever reason. While the installer will disappear from the public Mac App Store, anyone without the El Capitan installer already in their purchase history will be able to add it via an Apple support page."

• GateKeeper removes the option to allow apps from "Anywhere" in System Preferences, but the option is still available on the Command Line (sudo spctl --master-disable), or individual apps can still be opened using right-click and then choosing "Open" as before; does the removal of the "Anywhere" option portend a gradual deprecation of the ability to open unsigned apps at all?
• to turn off the new Universal Clipboard feature in macOS Sierra, disable Handoff in System Preferences > General; no way to turn off Universal Clipboard but keep Handoff
Remote access for business users or teams
http://www.splashtop.com

Alfred - Productivity App for Mac OS X
https://www.alfredapp.com

How to Disable Gatekeeper and Allow Apps From Anywhere in macOS Sierra
https://www.tekrevue.com/tip/gatekeeper-macos-sierra/

• Apple Watch unlock is in Security & Privacy; requires 2-factor authentication on Apple ID; requires Bluetooth 4.0 and 802.11ac Wi-Fi

SAMUEL VALENCIA - TEAM V | 2016 TCS NEW YORK CITY MARATHON

Team V is the official endurance fundraising program for The V Foundation for Cancer Research. 
http://www.jimmyv.org
https://www.crowdrise.com/samuel-teamv/

174: A Time Machine "Perfect Storm"

Recorded September 19, 2016

TOPICS:

-  Sam shares a story about assisting at client resteraunt owner, crimping cables and getting a free dinner out of it!

- Joe tells the tale of a Time Machine “perfect storm” with disasterous results.

- how to use MacBook "One" on Apple LED Cinema Display: referencing this article, you need StarTech HDMI to DisplayPort Converter and Cables To Go DisplayPort Male To Mini DisplayPort Female Adapter. If you need power at the same time, you would use the Apple USB-C Digital AV Multiport Adapter. If you want wired networking too (now you're getting crazy), you need the Apple USB Ethernet Adapter. In the words of Joe's client: "it ain't pretty, but it works!"

- General grousing

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

Thanks to all our Contributors: 

Kevin Ginger, kGinger Consulting - Weldon Dodd - Rewind Tech -Mats Schwieger - envision design, llc - Adam Rice -  Daniel Escobar, Proactechs - JD Strong, Strong Solutions - Luis Giraldo, Ook and MonkeyBox

And thanks to our other wonderful supporters who chose to donate without any reward.

173: A QuickBooks Kobayashi Maru

Recorded September 13, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

- The CCP crew begins the show sharing some distant and recent client “fails”.

- The Kobayashi Maru is a training exercise in the fictional Star Trek universe designed to test the character of Starfleet Academy cadets in a no-win scenario. The Kobayashi Maru test was first depicted in the opening scene of the film Star Trek II: The Wrath of Khan and also appears in the 2009 film Star Trek. Screenwriter Jack B. Sowards is credited with inventing the test. The test's name is occasionally used among Star Trek fans or those familiar with the series to describe a no-win scenario, a test of one's character or a solution that involves redefining the problem.

- latest QuickBooks 2016 (R6) update requires El Capitan whereas previous versions of QuickBooks 2016 would run on Yosemite; kind of bad timing to do this right before a major macOS update, since El Capitan may no longer be easily downloadable after Sierra is released

- 146: Upgrading Late Model iMac's with JD Strong of Strong Solutions http://commandcontrolpower.com/podcast/2016/3/12/146

iMac Intel 27" Retina 5K Display Adhesive Strip Replacement This is the kit you need to open and remove the glass along with strips to re-glue the panel back on the chassis.

Recommended Samsung EVO SSD Drives - http://amzn.to/1QPDG7H

Cindori Trim Enabler  https://www.cindori.org/software/trimenabler/

SSD FanControl (free) - http://exirion.net/ssdfanctrl/

Macs Fan Control (free) - http://www.crystalidea.com/macs-fan-control

- Discussion regarding different ways to mange task and systems for remembering items “to do"

172: Peeves At The Tiki Lounge

Recorded September 6, 2016

We are sponsored this week by Prosoft Engineering Inc., and its award-winning Data Rescue software and other software utilities. In 2009, the company expanded by offering data recovery services with the creation of The Data Rescue Center based in Livermore, California. Prosoft Engineering Inc,. and The Data Rescue Center have become recognized as industry-leaders in the field of computer data recovery.

- Prosof Engineering Data Recovery Center https://thedatarescuecenter.com/

Coupon Codes:
20% discounttech20 on the Prosoft Product LineupData Rescue, Drive Genius, hear, Media Tools Wipe, Picture Rescue, Data Backup. 

- Use Coupon - ccp0823 and recieve $100 off Data Rescue Pro and/or Drive Genius Pro

TOPICS:

  • Bluetooth headphones with Lightning connector, auto-pairing with connected device (like Mouse and Keyboard)

  • Jaybird X2 Sport Wireless Bluetooth Headphones - Midnight Black -

  • Follow up on client upgrading to macOS Sierra beta, ScanSnap Manager crashing: updated to Revision 2 of beta and problem appears to be solved, scanning successfully

165: Interview With Matt Woestehoff of Foundation in Minneapolis

Recorded July 19, 2016

CCP welcomes Matt Woestehoff Director of Business Development and Operations of The Foundation in Greater Minneapolis-St. Paul Area

Quoting Matt's Bio On The Foundation website: "Presenter, listener, growth engineer. I work with companies who understand the value of thinking ahead. We build a strong technological base so that you can Get Back to Work. We help acquire, deploy, and manage iPads, build network infrastructures to support thousands, and help entrepreneurs build their dreams. Born as Apple fan-boys, now recognizing brand-agnostic solutions for any business need. That said, we tend to work with creative agencies. Why? Because we get it. It's what we do."

You can reach Matt via email: matt@fndtn.com
On Twitter Follow The Foundation @thefndtn 

 

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

Thanks to all our Contributors: 

Kevin Ginger, kGinger Consulting - Weldon Dodd - Rewind Tech -Mats Schwieger - envision design, llc - Adam Rice -  Daniel Escobar, Proactechs - JD Strong, Strong Solutions - Luis Giraldo, Ook and MonkeyBox

And thanks to our other wonderful supporters who chose to donate without any reward.

048: Stream of Conciousness

Recorded live on April 29, 2014

  • Thanks to our sponsor, Drobo. Check out the new Drobo Gen 3 with USB 3.0 – move your disk packs from a Gen 2 (four bay FireWire 800) model into the new Gen 3 for an easy upgrade path and 300-500% improvement in speed!  Visit www.drobostore.com and use coupon code CCP50 for $50 off your Drobo 5D or Drobo 5N.

TOPICS:

  • Joe discusses his own personal with his iPhone 5 battery drain and the article for troubleshooting by a former Apple Genius - The Ultimate Guide to Solving iOS Battery Drain — Overthought
  • Sam has used iFunBox to remove unwanted files from his clients IOS devices.PhoneView from eCamm is recommended and Jerry has used PhoneClean from iMobie.
  • Creating email signatures and client frustration. 
    Chungwa Soft's - Graffiti Email Signature Plugin for Apple Mail
    Jerry used Joe Workman's Blog post from a few years ago to create his signature - Joe's Blog
  •  Reference to HBO's new series Silicon Valley and a great t-shirt "I Know HTML" - t-shirt
  • Joe makes progress troubleshooting a clients email issues
    How to send an email via telnet - blog post by Drew Moris
  • Mavericks Server Caching Service - Great overview from Krypted
  • A discussion about turning Software Updates on or off
  • PowerMac G4 to Mac mini
  • Team Viewer For Mac and PC - Team Viewer
  • Free Option join.me from LogMeIn
  • What's your fastest SpeedTest?
    SpeedOf.Me HTML5 speed test recommended by Kevin Ginger; no Flash or Java required
  • uninstall Flash Player in Safari for better full screen experience with multi-screen in Mavericks; YouTube's HTML5 player performs better than Flash will less CPU impact; in full screen mode using the Flash Player in Safari on Mavericks
  • fit-Headless recommended by Michael Reinhart to solve "black screen" issues in screen sharing connections

038: Weather Permitting

Recorded live February 18, 2014

Topics:

- Jerry receives a call from the brother of Samantha West

- Joe recommends the SanDisk Extreme 64 GB USB 3.0 Flash Drive for diagnostic drives because it's extremely fast and reliable; SanDisk finally announced a fast 128 GB version: SanDisk Extreme PRO® USB 3.0 Flash Drive; some non-spammy reviews from Tom's Hardware and The Wirecutter

- use FileWave Lightning to automate creating our diagnostic partitions?

- Sam recommends the Skooba Design Cable Stable DLX, originally recommended by Ryan Powell in the chat

- Sam explores TeenSafe for iOS security and parental controls; see also OpenDNSIntego Family Protector, and Spector

025: Mobile Device Management and More

Recorded live November 5, 2013

Topics:

- Apple Configurator and the issue with Find My iPad and Activation Lock

- using Apple Configurator in combination with a cloud-based MDM solution; e.g. AirWatch with AirWatch app

- LinkedIn proxying emails using its LinkedIn Intro service; see also

- MTC vs. MTC+: MTC focuses mostly on Apple's solution, whereas MTC+ focuses more on third party solutions

- basic Mobile Device Management features for small office use: remote wipe, remote lock

- tip about updating to iOS 7.0.3, removing and re-adding the stored Fingerprints

- Sam's impressions on the Synology DS1513+

- plus, Sam teases what's to come from his trip to Apple Professional Services Camp

Follow up:

- Jerry "rolling back" his client to Mountain Lion

007: App development with ACN Justin Esgar

This week, Joe, Sam, and Jerry are joined by fellow ACN, Justin Esgar of Virtua Computers and Autriv Software Development, maker of the SignMyPad app, the Magnetic Stylus, and more.

Topics

We discuss aspects of app development including working with contractors, outsourcing, and providing end user support, and explore some pitfalls including user confusion and bias toward negative reviews.

Naturally, we also manage to talk shop. Jerry shares his encounter with permissions issues after migrating from a Time Capsule backup to a new Mac that came home from the Apple Store with a new user account, and Joe describes similar permissions issues when migrating from a clone of a corrupted Time Capsule backup.

We also discuss the importance of protecting sensitive data with FileVault 2, and compare it to PGP Whole Disk Encryption and legacy FileVault.

Plus, a live calendar check with three consultants!

Mentions

guru.com
alibaba.com

Memorable Lines

Justin: "Don't make an App."