Weekly shows every Tuesday – since 2013!

Your Apple consultancy can sponsor the show!


241: "Not Dead Yet" With Weldon Dodd of Rewind Tech - Denver, CO

Topics:

-To start the new year, we are very pleased to be joined on our first live show of 2018 by Weldon Dodd of Rewind Technology in Denver, CO.  Weldon hangs with the crew as another host in case Sam goes missing again.
https://rewindtech.com

-Some things never change, the old HCS land grab jokes are in full swing

-Joe discusses the first zero day exploit of 2018, actually launched via tweet on New Year's Eve. Check out the IOHIDeous narrative on GitHub, kind of interesting! The vulnerability exists in a process called IOHIDUserClient which the macOS limits to having only a single instance at any given time, which happens to be spawned by WindowServer. So in order to exploit the vulnerability, we need to kill the WindowServer process. But terminating it requires admin privileges and essentially reboots the GUI, so this is not a viable mode of exploitation. But it turns out that by logging out the user, WindowServer releases its IOHIDUserClient temporarily, giving the exploit enough time to spawn its own instance of IOHIDUserClient and leverage it to compromise the system. The exploit can use "launchctl reboot logout" which does not display a warning dialog. The exploit can also use an AppleScript command to send loginwindow an event called "AppleEventReallyLogOut" (osascript -e 'tell application "loginwindow" to «event aevtrlgo»'), and loginwindow apparently doesn't care who sent the event, but it does display a dialog box as if the user selected "Log Out" from the Apple menu.

-Jerry wonders if this will be on the CCP test

-Sam recalls a story working after hours at a client when the alarm goes off

-Weldon shares his story of a Promise RAID gone wrong. Friends don't let clients pull drives out of RAID drive bays.  It also leads to a further discussion about how to handle RAID solutions and future expansion.

-A handy virtualization app for Synology, which Sam has used in conjunction with CrashPlan, is Docker: https://www.synology.com/en-us/dsm/feature/docker

-Jerry is busy building Minecraft worlds on Synology. He ends up needing a volume formatted as Btrfs.  Read more here: https://www.synology.com/en-us/dsm/Btrfs

-Time Machine and Synology has had a spotty past

-Sam discusses a Wi-Fi upgrade in NYC and replaced aging equipment with Ubiquiti Unifi. He also has some advice on utilizing a Cloud Key.

-He also mentions a handy workaround to test network settings remotely while still needing to reconnect to the remote computer.  Joe recalls a similar solution for another problem.

-Jerry talks about the Unifi In Wall units that he has set up recently: https://inwall.ubnt.com

Thanks as always to our Patreon sponsors!

IMG_0890.JPG

Listen to the outtakes and learn the origin of this picture!

214: Hiding In The Server Room or Where The Buffalo Roam

Topics:

Jerry shares a story about working on an older MacBook Air that takes an interesting turn

Old tricks for retrieving data from dead hard drives are discussed. Do you risk it or go right to Drive Savers?

Sam makes an attempt to restore a file for a client and takes some time to hide out in the server room when he can't find it

Jerry goes through a scare with a Buffalo NAS when at a client site and comes up with a creative solution:
Buffalo LinkStation Pro Duo 2-Bay 2 TB (2 x 1 TB) Network Attached Storage LS-W2.0TGL/R1 https://www.amazon.com/Technology-LinkStation-Attached-LS-W2-0TGL-R1/dp/B001696ZXA

Paragon - ExtFS for Mac 11 - https://www.paragon-software.com/ufsdhome/extfs-mac/

ReclaiMe File Recovery Ultimate
to recover Windows and Linux PCs, Macs, and NASes - - http://www.reclaime.com

Working with multiple versions of software presents its challenges

Liquid spills and freezer tricks lead to a recent Apple development:

AppleCare+ for Mac now available:
MacBook Pro 13-inch: $269.00 (vs. $249 before?)
MacBook Pro 15-inch: $379.00
iMac: $169.00 (same as before!)
Get up to 3 years of accidental damage coverage and 24/7 expert telephone technical support from Apple, the people who know your Mac best.

The guys all have Late 2016 MacBook Pros and kick around the idea of upgrading to the latest model with Apple's hardware announcements

Use Etrecheck to search for legacy items that might be affecting your computer's performance:
https://www.etrecheck.com/

205: A Square With Rounded Corners

Topics:

Jerry picked up a USB-C to Ethernet adapter with "groovy" lights
-Anker USB-C Gigabit Ethernet Adapter

Some Apple Watch discussion with regards to unlocking your Mac and updating

Sam & Jerry get into some iCloud Family Sharing and Child Apple ID issues

Jerry recommends a couple of apps for extracting data from iOS devices:
-ecamm PhoneView: http://www.ecamm.com/mac/phoneview/
-iMazing: https://imazing.com

Jerry provides live tech support for iOS storage issues due to a large Photos library

Joe demos Circle with Disney and have a successful presentation at a local school
-https://meetcircle.com
-Now they offer Circle Go for outside of the home network: https://meetcircle.com/circle-go/

Jerry recounts a story of a client diagnosing a "rogue IP" on their network

Joe's client has QB issues and deals with phony tech support.  It brings up the common issue of fake sites in legitimate Google searches.

The guys talk about the level of FUD (Fear Uncertainty and Doubt) amongst people with regards to technology

Aw Snap! - Joe brings up his disdain for Google Chrome's error messages

Our call for feedback about joining the Apple Consultant Network (or not) was answered by our listeners and brings about some discussion

200: Not So - Off The Rails!

Topics:

-PsiMac is hiring! Judy offers up details about a full time consulting position at their Norwalk, CT office.

-Jerry, Joe & Sam get together for a rare in person show to celebrate 200 episodes and it goes...well it goes ok. We would like to thank our good friend Tom Bridge for putting us in touch with James Smith.  James was instrumental in making the show sound listenable after a very rough recording (it gets better about 20 minutes in).

-Jerry serenades the group and the audience at the opening of the show

-The team discusses a pre-show Google Hangout experience with some of our dedicated listeners

-A little reminiscing and trips down memory lane about the show's humble beginnings

-Down to business, Jerry goes in to a story about Gmail and Outlook 2011 security settings

-A dialogue opens up about cellular carriers and their plans.  And how to avoid higher chargers.

IMG_8947.jpg

-Sam's daughter helps the CCP crew ring in show 200 with a batch of cupcakes

-Don't forget to join us at Aces Conference this year, where we will hold a very special live show!
www.acesconf.com

-Sam got hot under the collar dealing with a client's poor planning and working with another vendor

-One of Joe's show ideas, "Residential Roundtable" gets a conversation going

-After Joe brings up another show idea, Sam's back on the couch to talk about the need for office space.  Joe offers up some of his experiences in his years in his own space.

-Admin or no admin? That topic comes up again as a point of focus for the next hire in a small business.

-Access to our back catalog will now only be available to our Patreon sponsors.  Please take a moment to visit our Patreon site and consider contributing to the show.  Thanks for listening!

 

181: Solutions For The Apple Consultant / LSD- What A Long Strange Trip Its Been

Recorded live on November 7, 2016

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

- Synology File Server Solution  
Network Attached Storage Product Selector - https://www.synology.com/en-us/support/ nas_selector

Synology "Disk Station" Operating System - https://www.synology.com/en-us/dsm/6.0/features

- Ubiquiti Enterprise WiFi System
Ubiquiti Networks UAP-AC-PRO-5 UniFi Access Point Enterprise Wi-Fi System
http://macs.ws/2bYGLlc

Ubiquiti Networks US-48-750W UniFi Managed PoE+ Switch
http://macs.ws/2cCnN9f

Ubiquiti Networks UniFi Cloud Key B&H # UBUCCK MFR # UC-CK  
http://macs.ws/2bYH1AN

- Joe's positive LSD story:
A Possitive LSD Story on The News - Bill Hicks on Drugs.

iMac 27-inch Retina 5K initially failed to log into user, finally logged into user but app icons were generic, apps wouldn't open, system very slow; after deleting user account, preserving home folder, and then recreating user account and reclaiming home folder, the user account would log in and work properly but system wouldn't restart or shut down, getting stuck on black screen with arrow cursor; system log showed repeating messages about com.apple.lsd process crashing; tried safe boot and re-installing 10.11.6 with no luck; tried rebuilding LaunchServices using the following command with no change:

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -seed -r

Thanks to Apple discussion forums, Joe learned a command to list the open files associated with a given process:
pgrep -u `id -u` lsd | xargs slof -p
which listed a file in /private/var/folders/kv/2kk40mdv5wdccq6hb7y3rgk80000gn/0/com.apple.LaunchServices-134501.csstore

Deleting that file didn't work, but after researching whether it was OK to delete folders in /private/var/folders/, Joe deleted everything inside /private/var/folders/ and restarted. Sure enough, the system restarted successfully and has worked properly ever since. 

 

180: Watchman Monitoring Proactive Support Professional Certification / "Cupertino, We have a problem!"

Recorded  on November1, 2016

TOPICS:

Allen Hancock joined to discuss the new Proactive Support Professional Certification.

The certification is aimed at building upon best practices, and aims at making Proactive Support an expectation, rather than something which needs explaining.

So often, people only see the value of Proactive Support after the fact. This site aims to help consumers of IT perceive the value even before it's too late. 

IT Professionals are encouraged to submit their own stories if Proactive Support at

https://www.proactiveprofessional.com/submit-story/

Stories will be credited to you and link back to your site. There are no fees or affiliations required to have your story posted.

Certification as a Proactive Support Professional is granted after attending the 1.5 hour course and passing the exam.

Attendees of the course will receive Certified Proactive Support+ designation, use of the PSP Logo, and a listing in the upcoming Proactive Support Professional Locator. 

Online certification will be available in the future with similar benefits, but will lack the "+" designation. 

To be included in the initial Proactive Support Professional certification, register today at

https://www.proactiveprofessional.com/register/ 

Use coupon CCPSENTME and get 1/2 off the certification exam, which also includes dinner Tuesday at MacTech Conference.

PART TWO:

http://bgr.com/2016/11/01/macbook-pro-2016-ram-specs/

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming

177: Peeling An Orange WIth A Plastic Knife

Recorded  on October 11, 2016

TOPICS:

- QuickBooks 2015 is macOS 10.12 Sierra compatibile

- Joe discusses the benefits of LogMeIn Hamachi for remote access to QuickBooks, Lightspeed Onsite, and Printer Sharing – which helped work around an issue using Canon printers over an L2TP-over-IPSec VPN connection detailed in two Apple discussion forum posts

Sam discusses configuring VPN on a Synology and the need to send all traffic over VPN in OS X. 

https://www.synology.com/en-us/knowledgebase/DSM/tutorial/Application/How_to_connect_to_Synology_s_VPN_Server_using_a_Windows_PC_or_Mac

Unleash Your Router - https://www.dd-wrt.com/site/

PPTP Client For Sierra - https://www.shimovpn.com

- iOS 10 adds the ability to auto configure macOS Server account

- Tom Bridge Newsletter Technobits  https://tinyletter.com/technobits

- pop quiz: can you name the Mac display sizes, including decimals? which is the only Mac model with a whole number display size?

- using a Verizon iPhone on AT&T

- Verizon Phones are unlocked bacause of the agreement when AT&T acutioned off the 700MHz "C Block” frequency spectrum

http://www.theverge.com/2012/9/25/3405610/verizon-iphone-5-unlocked-open-access-fcc


- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.