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269: Waltzing Ma-tilde'

Topics:

-Joe has some follow up about his favorite keyboard shortcut, Command+Tab.  Jerry and Sam recall some of their favorites.

-As Jerry talks about using the Clipboard manager feature of one of his favorite apps, Alfred, Joe goes to his tin foil hat korner.  Sam realizes how terribly inefficient he is at times.

-Jerry amuses the group about how some clients will bang away on their keyboard or mouse thinking that more force will make the computer respond better

-As Jerry talks about a client invading his personal space, Sam is reminded of a Seinfeld episode: https://www.youtube.com/watch?v=NGVSIkEi3mM

-Sam has a gripe of his own in working with Jamf Now recently and an app deployment taking an unexpected turn

-After the recent announcement of Apple's keyboard service program for certain models, Joe suggests QA testing in more realistic, dusty environments.

-After years of unprepared clients, Sam encounters a client akin to Superman who performed half of the work he was quoted to do

-Jerry has a PSA about Sandisk memory cards that may fail under intense workloads

-Dropbox seems to be a culprit for high CPU usage

-Joe has a photographer client that was looking to adjust his workflow to RAW and it had negative affects on the memory card

-Sam chuckles to himself as he is directing his staff how to work using the "fuzzy slipper method" that Jerry coined recently

 

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268: Peaves Or Gripes?

This week we are proud to be sponsored by FLEXdesk, an offering from our friends at Rooted Consulting.  FLEXdesk - Help Desk support that grows with you

Topics:

-Joe has some questions about content caching and working with multiple WAN IP addresses.  Sam makes an attempt at discussing while on the road.

-Sam encounters an issue when attempting to download a full macOS High Sierra installer.  With content caching enabled on another computer, the App Store only downloaded a small 15 MB file.  Only when turning content caching off would it download the full installer.

-Jerry is in the midst of a remodel in his home office so he talks about the struggles of being uprooted and moving equipment

-He recommends theTP-Link PowerLine Adapters as a good alternative to ethernet when that’s not possible:https://amzn.to/2N6vX6P

-After Jerry was talking about how an Apple TV reset worked to correct issues, Joe suggests a change in our motto to “Have you tried resetting it?” 

-Joe recommends these fans he found on Amazon for spot cooling.  He specifically uses the AC Infinity Multifan
S2: https://amzn.to/2NcQhmP
S7: https://amzn.to/2uo5t8U

-Quick tip from Jerry about a client that took their Mac into the Apple Store and were told that it needed a new logic board.  He saves the day by unplugging the battery and the client is ecstatic that it turned on again.

-A reminder from Jerry to have your clients put reviews on Google or Yelp

-Joe has some Safari gripes to talk about.  At times, when clicking on a link in Apple Mail, it will open a new tab in one of his minimized windows in the Dock.  Jerry wonders if it’s more of a peeve than a gripe.

-Another annoyance is making exceptions to invalid certificates in https sites.  He also noticed that the password dialogue box is for the current logged in user’s credentials.  Sam thinks this is because it is placing an exception in the user’s keychain.  Jerry wonders if it’s a router’s config page with an expired certificate.  An older version of Firefox is the workaround.

-Joe attempts to hold Sam to his keychain thought and he cannot verify as he is careening down the highway at high speeds

-A connection to John Gruber and Daring Fireball - he declares the Menu Bar as the Mac’s greatest invention.  Joe says Command+Tab is the greatest keyboard invention.  Sam wonders what came first, Command+Tab or Windows key+Tab?

267: Microsoft Turd Polishing

Topics:

-Jerry mentions Merlin Mann and Dan Benjamin's show, Back To Workon the 5by5 network, and we try our take on their "Odds and Sods" concept.

-One of Jerry’s clients, an architect, has issues with Dropbox and syncing symbolic links.  He offers a solution in the form of an application called Dropbox Any: https://www.sebthedev.com/macdropany 

-Jerry also calls out a Dropbox support article that describes performing a manual uninstall: https://www.dropbox.com/help/desktop-web/uninstall-dropbox 

-This same client has a debacle with an Aura drive and an experience where the Apple Store wiped the customer data!  

Article on third party SSD compatibility:
https://blog.macsales.com/42466-a-note-on-high-sierra-compatibility-with-third-party-ssds

-Sam has been working closely with a client to develop a proof of concept to roll out iPad Pro devices and finds challenges with the Microsoft Office products for iOS

-He has also had a very positive experience working with the business team and their measured approach when selling products to the customer

-Joe finds it funny that one of Sam’s solutions is to use Web Clips, an idea that Steve Jobs himself described as a “sweet solution” 11 years ago, a fact that John Gruber periodically jokes about

-In our “I should have known this” segment, Joe realizes while attempting to do a backup that he cannot backup using Time Machine to an APFS volume.  He also finds that he cannot encrypt a Time Machine destination after completing an initial backup.

-Jerry has some follow up from the 10,000 Songs on Four Wheels Show and using the “Fuzzy Slipper Method”, coined by Jerry himself.  He talks about needing WAN access when setting up a network for a customer in your office.

-Joe has a straight WAN port in his work bench area so he can truly setup a network for clients using unfiltered access

-Joe calls back to Dan Benjamin & Merlin Mann and how he used to listen to them constantly

-We had the pleasure of sitting in on Jeff Porten’s presentation at ACEs 2018 and he has a new book out in the Take Control Series.  The book is called “Take Control of Your Productivity” 
https://www.takecontrolbooks.com/productivity

266: 10,000 Songs On Four Wheels

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Zvon Petric - At Your Server

Zvon Petric - At Your Server

Topics:

-Joe continues to name drop as he is near Point Reyes National Seashore at the time of recording

-Jerry suggests a drinking game for all of Joe's California location mentions

-As some follow up to Jerry's Drobo fan story, he finally had to bite the bullet and move to a new enclosure

-Cellular modem troubles became an issue for Joe so he spins a yarn about the steps he took to troubleshoot

-Restoring a configuration file became a topic of discussion and a word of caution

-Joe talks about the logistics of shipping equipment for "general delivery" or using an Amazon Locker when on the road

-Now that Joe has a fancy cellular modem/router, he discusses his wish list for things like prioritized traffic

-Seeing a business opportunity, the group starts talking about options for working with RV and boat owners

-Billing for the aptly named "fuzzy slippers approach" comes up.  Sam contemplates making it a line item on his invoice.

-Quoting for those jobs is also something that becomes a talent over time

265: Interview With Mark Larocque, Sales Manager of Synology America Corp

Topics:

This week we have the pleasure of being joined by Mark Larocque, Sales Manager of Synology America Corp.

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Mark's Bio:
Founded in Vancouver, Canada up until 2015, where I relocated to Seattle, I have a Computer Programming diploma as well as an Adult Education diploma.  Have always had passion for all things tech with a major focus on Apple products, which seemed fitting in me working at Apple Retail from 2011 – 2016.  I have had several roles in account management at various tech firms and currently manage a California book of System Integrators and Re-Sellers at Synology.  I acquired a DS412+ back in 2012 and integrating this unit within my Apple household has allowed me incredible freedom with the many features that Synology provides, as well as the quality of the product and the support offered.  I also have the most adorable Siamese cat named Cobalt.

Some background on Synology:
Founded in 2000, Synology creates network-attached storage (NAS), IP surveillance solutions, and network equipment that transform the way users manage data, conduct surveillance, and manage network in the cloud era. By taking full advantage of the latest technologies, Synology is committed to delivering products with forward-thinking features and best-in-class customer service.

-Mark and the CCP crew talk about some of the hardware that Synology produces

-Jerry asks Mark to describe the naming schema of the product line

-Similar to Apple's take, Synology supports the latest Disk Station Manager (DSM 6.2) on hardware that goes back a number of years

-Mark speaks to the fact that any security concerns are often addressed and patched within a 24 hour period

-The Package Center is a nice advantage of DSM - downloading apps like Photo Station, Media Station, Moments

-QuickConnect is a very nice added benefit of DSM in that it can perform "port punching" to open accessibility to your Synology storage without managing ports on your firewall

-Sam asks about the number of customers moving to Synology from macOS Server and Mark discusses the ability to work directly from the box over the network

-Many of the Synology units support a 10 Gb connection to allow for incredibly fast throughput with supported network equipment and workstations like the iMac Pro

-Synology offers a "product selector" on their site to offer options for compatibility: https://www.synology.com/en-us/support/nas_selector

-In discussing hardware, the topic of hard drives is discussed along with the partnership with Seagate's line of products, such as the IronWolf series.

-Some Synology units have m2 slots for caching.  You can use both for read & write caching

-Jerry talks about an alternative to companies like Box in Cloud Station.  Synology has built in features for HIPAA Compliancy

-Sam talks about the high level of support for any issue that arise

-Joe has a Synology use case of his own while living on the road

-Synology is a perfect solution for Time Machine backup destinations, especially in the wake of Time Capsules no longer being produced

-Jerry brings up Synology's router line as well.  The RT1900ac & RT2600ac units.  Mark goes on to say that the RT2600ac will act as the backbone of their mesh products

-Mark makes the CCP crew aware of the availability of their partner program!  Some of the benefits of the partner program:
--Technical advice and discovery calls
--Special approved discounted pricing
--NFR units - substantial discounts for partners once per calendar year
--Loaner units to use for 30 days as a proof of concept for the clients before purchase

-To find out more about the partner program, call them directly at 425-818-1587 or visit https://www.synology.com/en-us/form/inquiry/sales

264: On The Road With Joe Saponare

OTR2.jpg

Topics:

-Joe is reporting from the streets of Boulder Creek, CA #vanlife

-Joe talks about the unglamorous life of living in a camper (down by the river)

-He actually references Marco Arment discussing camper stories on Accidental Tech Podcast: http://atp.fm

-Cellular difficulties creep up as Joe discusses using his cellular modem

-As a board member of a non-profit, Joe discusses his ability to score an unlimited data plan with Sprint: mobilecitizen.org

-Joe's transition has been surprisingly smooth after going on the road, largely due to his staff at PsiMac

-The disasters of Kerio / GFI are brought up once again

-Both Joe and Jerry have hosted CrashPlan PROe for clients.  Joe is slowly migrating his users to BackBlaze.  Jerry has decommissioned his PROe server.

-Since the root level Library is excluded from BackBlaze by default, Jerry provides a solution to use Carbon Copy Cloner to copy the data to the Documents folder, which would then be backed up.

-Joe's MacBook Pro had a bit of damage when purchased from a client.  Now it is reporting "service battery".  After deciding to send it to depot for repair, he shares his dealings with the process.

-As Jerry comments on Joe's name dropping in California, Joe recalls the SNL sketch called "The Californians" https://www.youtube.com/watch?v=2jIBZjL8G5s