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264: On The Road With Joe Saponare

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Topics:

-Joe is reporting from the streets of Boulder Creek, CA #vanlife

-Joe talks about the unglamorous life of living in a camper (down by the river)

-He actually references Marco Arment discussing camper stories on Accidental Tech Podcast: http://atp.fm

-Cellular difficulties creep up as Joe discusses using his cellular modem

-As a board member of a non-profit, Joe discusses his ability to score an unlimited data plan with Sprint: mobilecitizen.org

-Joe's transition has been surprisingly smooth after going on the road, largely due to his staff at PsiMac

-The disasters of Kerio / GFI are brought up once again

-Both Joe and Jerry have hosted CrashPlan PROe for clients.  Joe is slowly migrating his users to BackBlaze.  Jerry has decommissioned his PROe server.

-Since the root level Library is excluded from BackBlaze by default, Jerry provides a solution to use Carbon Copy Cloner to copy the data to the Documents folder, which would then be backed up.

-Joe's MacBook Pro had a bit of damage when purchased from a client.  Now it is reporting "service battery".  After deciding to send it to depot for repair, he shares his dealings with the process.

-As Jerry comments on Joe's name dropping in California, Joe recalls the SNL sketch called "The Californians" https://www.youtube.com/watch?v=2jIBZjL8G5s

262: How Would A Normal Person Do This?

Topics:

-One of Jerry's local clients needs assistance with updating the OS.  He ends up working on it off-site and doing his magic to bring it back to life.

-The guys discuss working off-site vs in front of the client's eyes as well as keeping equipment like external monitors on hand

-Sam talks about setting up Ubiquiti equipment in his office to be in his comfort zone and coming to the client with a fully configured Wi-Fi setup

-Sam realizes a downside to having an office...spending money on lunch!

-The topic of nutrition comes up again, when the work day gets away from you.  Sam likes the Clif Bars and Jerry is a fan of the Lara bars.

-Jerry loves the podcast How I Built This and interestingly enough, they had Lara on to talk about how she started her business.
https://www.npr.org/podcasts/510313/how-i-built-this

-Right up to the start of the show, Sam was working on an iPhone with water damage with a good friend of the family.  An odd situation came up with relation to iCloud backups.  Jerry has a suggestion based on an old trick to resolve Time Machine backups.  Stay tuned to the next show to find out what happens!

-A pet peeve of Jerry's is when he might shave off some time to be nice.  A client pays and then keeps you around to enter information in the register, delaying you even more.

-Sam recalls that awkward moment when a client was opening a safe in front of you and trying to make sure you aren't able to see

-As Jerry is running, he listens to podcasts.  He shares another pet peeve for playing sound effects that scares the heck out of you while running on the road.

-Working with SonicWall is nothing new to Sam but he had a moment of frustration setting up the SSL VPN client on Windows 10

-While on the Windows topic, Jerry has problems with a computer that ended up being Windows Home Edition

-The dreaded employee or friend that gives a client bad advice that makes them second guess you

-Jerry deals with Windows 5?? (Windows NT) and trouble with UPS

-Sam shares a funny story about hanging out with Adam Rice at ACEs and learning that Reachability actually does exist on the iPhone X!  Chalk that up to something he should have known.

-We have probably all been there before: Jerry talks about a client that swears that a feature existed before when it actually didn't.

259: Nana's Got A Bunch Of Reds In Her Basement

-This week we are proud to be sponsored by FLEXdesk, an offering from our friends at Rooted Consulting.  FLEXdesk - Help Desk support that grows with you

Topics:

-Sam starts the show by discussing a recent rate increase he is introducing

-Jerry discusses timing of rate hikes

-While on the topic, Sam shares a story about tough negotiations with a particular client

-After an announcement from CrashPlan ending PROe Server for Mac, Jerry has to take steps to keep his server up and running for clients using Parallels and Ubuntu

-A brief talk about storing data in the cloud and FUD (Fear Uncertainty and Doubt)

-"All my data is gone" - Sam recalls a story where a client fiddled with equipment and caused a minor scare for herself

-After replacing macOS Server with a Synology, Sam gets the dreaded ticket to report that items are missing.  The story turns to an issue of illegal characters in filenames.  An old favorite called A Better Finder Rename is brought in to do mass renames on the server.

-The Synology discussion prompts Jerry to talk about types of drives used, including WD Reds and Seagate IronWolf.

-DAS PSA from Jerry about Drobo units and a run of bad power supplies

-Sam brings up a great blog discussion about APFS snapshots at the setup assistant thanks to a tip from Arek Dreyer https://smithjw.me/2018/04/23/APFS-Snapshots-Setup-Assistant/

257: Interview With Lucas Acosta, CEO of Foojee Consultants in Atlanta, Georgia

Topics:

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Lucas Acosta, Founder & CEO of Foojee Consultants in Atlanta, GA joins us this week for an interview

Five Things You Should Know About Foojee

  1. Foojee was born out of a calling to serve. We combined that calling with our enthusiasm of Apple products and created a company.

  2. We're in it to win it. We don't outsource our talent. All of our team members are W-2 employees with benefits, and each one adds their own spice to the Foojee brand.

  3. Why the name Foojee? Welp, the Fuji apple is our founder's favorite type of apple. Simple as that.

  4. Since we opened shop, we've grown on referrals alone.

  5. We create monthly Apple®-centric videos filled with tips, news, advice, and the occasional joke. It's how we like to keep in touch with our clients.

-Foojee is an outsourced IT shop for businesses using Apple products

-The majority is managed services for small businesses as well as MDM projects

-Video started out as a side hobby that turned into a revenue stream for Foojee. It all started when they started doing it for themselves. Lucas encourages those listening to try it yourself first

-Foojee uses a traditional email campaign with hosted YouTube videos to send to their subscribers

-Video also creates a way to keep that close relationship with your clients

-"Apple products at work" is the theme of their latest videos, focusing on using Apple products in business

-Get started using an iPhone as your microphone, using the Voice Memos app

-One thing videos do not do is generate leads.  But it helps when potential clients are comparing you to your competitors

-Visit Foojee's YouTube channel

-Lucas discusses the raw, single take vs scripted video and the pros and cons of each

-As the CEO, Lucas is still 50-60% engineer and 20-30% business development

-Lucas started Foojee in 2008 and he discusses the ebbs & flows of running a business

-He was initially under the impression that he needed to be big in order for clients to hire them

-In the same vein, Joe talks about his focus on the residential market

The main reason Lucas is part of the ACN, besides the leads, is that he wants to be aligned with Apple

Foojee's original company name was On-Site Technical Consulting!

Thank you to our Patron sponsors!

Thank you to our Patron sponsors!

254: What's up, Dock?

Topics:

-This week's show is brought to you by FLEXdesk - your help desk support that grows with your company.  Go to rootedconsulting.org/flexdesk to find out more.

-Jerry takes over Joe's Peeves Corner as he gripes about Apple Remote Desktop and its annoying habit of jumping to different computers when it is populating a list

-It brings up the topic of Addigy and their remote access client and its speedy and reliable access.  Also Addigy's SSH/command line capabilities to perhaps kickstart Apple Remote Desktop.

-Joe talks about users enabling Printer Sharing.  If users turn it on and people connect through it, changing the host computer's name in System Preferences>Sharing will cause shared users to no longer be able to use it.

-Continuing failed updates with High Sierra and the now infamous "missing or damaged" error

-It reminds Joe of a story where a client had a firmware password on a Mac that was acquired from a previous user.  In a similar situation where the Apple Store could not/would not unlock it.  They extracted the hard drive, installed it in another system and wiped/updated it.  They then placed it back in the original iMac and it successfully booted.

-Jerry floats a conspiracy theory as to why these installer issues have been so rampant

"Joe's Tech Clinic" - After an upgrade to High Sierra, the Dock and Finder were slow to respond after booting each time.  Subsequent downloads would cause the Dock to then be unresponsive, once complete.  Joe attempted many fixes: resetting launch services, removing /var/folders contents (except zz), safe boot, resetting NVRAM, SMC, nada.  Also tried trashing Dock preferences and rebuilt manually.  A key was that the Downloads folder was not in the Dock.  Unbelievably, adding it to the Dock corrected the issue!

-A nice addition to the show is additional audio from our interview with Justin Maxwell of smith.ai and Keypad.  Justin talks about his time working for Apple.

-The rumor about being caught in an elevator with Steve Jobs turns out to be true!

-Justin and his wife were at Apple during the famous "I'm a Mac" commercials.  He talks about the underdog mentality that made for a very exciting time.
https://www.youtube.com/watch?v=qfv6Ah_MVJU

-He was on the team that created and released Aperture

-Joe remembers the time of the release of the Intel processor.  At that time, Justin was part of the team building the iLife website (in Flash!).  At that time, Adobe decided not to release Flash for the intel processors.  Justin's team had to rebuild the entire website, working through holidays and weekends to meet a deadline.  Released the morning of MacWorld, Steve Jobs hated it!  Justin kept a little memento to remind him of that time in his life.

-Of the many things that Justin learned from all of this, Steve was almost always right. He always thought of the user first.

252: Migrate Is Becoming A Trigger Word For Me

Topics:

-Joe has some follow up for same from Episode 223 "It's not you, it's me" about Mail notifications

-Sam follows up on his experience at the ACN Road Show in Santa Monica, CA

-Sam shares a story from one of our listeners that recovered a stolen MacBook Pro with assistance from the police department

-In working with a client, Joe discovers that Find My iPhone was off.  He also discussed enabling show last location, which is a handy feature.

-Sam tries to inject a new segment in the show, "Sam's travel corner"

-Jerry reminds us about taking a few moments to ask clients for an online review

-Jerry talks about an experience with a client that had a failed High Sierra upgrade - "macOS could not be installed on this computer" and used terminal to correct it:
diskutil list
diskutil umount force /dev/disk1
(Take note of your disk id. disk1 in my case)
diskutil apfs convert /dev/disk1

macOSerror.png

-We reference Mike Bombich from Carbon Copy Cloner and an APFS issue that was found when dealing with sparse images:
https://bombich.com/blog/2018/02/15/macos-may-lose-data-on-apfs-formatted-disk-images

-Not to be outdone, Joe introduces yet another segment, "Joe's Kuriosity Korner"

-A client that politely declined Joe's monthly services plan ends up with an issue with data loss after a liquid spill and the Apple Store replaced hardware.  PsiMac to the rescue: had her order the hard drive from Backblaze. It contained a full copy of her home folder, which brought her data back.  Two fallout issues were Keychain related and the Photos library.  

-Sam has an issue with spotlight and Outlook 2016 and found a more recent support article to deal with the issue using the mdimport command.  This was a welcome new approach to removing and rebuilding the spotlight database:
https://support.microsoft.com/en-us/help/2741535/outlook-for-mac-search-returns-no-results-and-task-items-are-not-displ

-A story you have to hear to believe - Joe's client has an issue with sending emails from Outlook and coming out as gibberish to receivers.  After upgrading from Outlook 2011 to 2016, the issue remained.  In the end, an errant carriage return in one of her contact names caused this formatting issue to occur.

"Just re-index it dude" 
-Apparently Sam

250: Interview - Justin Esgar of ACES Conference, Adam Engst Of Tidbits Contenet Network & Adam Rice of AdamRice.org .

Join us all at ACEs Conference on May 9th & 10th in Baltimore, MD! 
https://acesconf.com/ccp

ACEs Conference was created for one reason and one reason only: To help IT consultants grow their companies.  With unique, premium content delivered by world-class speakers, ACEs Conference is the place for inspiration, ideas, business networking, and instantly-applicable knowledge. It’s no surprise that our attendees continue coming year after year—just one ACEs Conference and you’ll be sold.

ACEs Conference was created for one reason and one reason only:
To help IT consultants grow their companies.

With unique, premium content delivered by world-class speakers, ACEs Conference is the place for inspiration, ideas, business networking, and instantly-applicable knowledge. It’s no surprise that our attendees continue coming year after year—just one ACEs Conference and you’ll be sold.

Justin esgar

Justin esgar

Adam engst

Adam engst

adam rice

adam rice

Our Guests This Week:
Justin Esgar - Founder and creator of ACEs Conference
Adam Engst - TidBITS Content Network & speaker at ACEs - https://tcn.tidbits.com
Adam Rice - Fellow ACN and ACEs attendee extraordinaire - https://adamrice.org

Just some of the great features of ACEs Conference 2018:
-Sit Down with Charles Edge - Panel Discussion
-Adam Engst will be Moderating a marketing panel
-Mark Berman - Journey Mapping (to be revealed)

-A general discussion brews about how marketing works within the world of small business

-Find that one "golden nugget" that resonates the most with you and introduces new way to thinking about things

-Jerry brings up an excellent question that Justin answers about business owners that may think they know the lay of the land and what ACEs can do for them

-Adam Rice discusses his business location, clientele, and how his first ACEs opened his eyes

-Justin talks about the ACEs Mastermind Group, which continues the conversation after the conference: https://www.acesmastermind.com

-Addigy will be holding a welcome party overlooking Camden Yards on May 8th.  Join us there!

-Tickets are $529 but using the code CCP will give you a 10% discount.  Use your code before prices go up!

-Command Control Power will be doing a Live Show at ACEs Conference 2018 on day 1.  We hope to see you there.

 

249: Live Show - A Series Of Unfortunate Events

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We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

Topics:

-Joe calls back to a 27" iMac hinge repair.  Sam & Joe have both used https://www.themachack.com to hold up the display.  But Joe references that Apple will reimburse customers with proof of repair.

-TI83 Calculator was Joe's calculator of choice in high school.  You can still get one on Amazon!
https://www.amazon.com/Texas-Instruments-TI-83-Graphing-Calculator/dp/B00001N2QU

-The Jiggler was a handy program Jerry had used to keep FileVault moving along.  But unfortunately he has some follow up news regarding FileVault that wasn't so great.

-The team discusses fusion drives and weighing cost options for clients

-Joe introduces a new segment to the show, "Joe's Konspiracy Korner"
In this week's konspiracy, Joe throws around theories about a rash of errors on macOS computers. - "macOS could not be installed on your computer.  The path /System/Installation/Packages/OSInstall.mpkg appears to be missing or damaged"
Some solutions offered from Stack Exchange - https://apple.stackexchange.com/questions/299808/high-sierra-the-path-system-installation-packages-osinstall-mpkg-appears-to-b

-Sam got bleeped! Guess the banned word and we'll give you credit on the show!

-Sam brings up a scenario where a client lost her iPhone with Find My iPhone off and a lost iTunes backup password.  Jerry offers a possible solution in LCOM Soft:
https://www.elcomsoft.com/

-Some Synology follow up from Sam regarding rebuilding a RAID.  This was discussed on an Episode 241 with Weldon Dodd.

-Jerry has some rave reviews about a podcast app for Apple Watch called Outcast
https://itunes.apple.com/us/app/outcast-for-apple-watch/

Some more of Jerry's reviews:
PopClip Extensions
pilotmoon.com/popclip/

Card Hop
https://flexibits.com/cardhop

-Joe's pop quiz: how is a shut down and cold boot different from a restart?

-Another new segment from Joe!  How to think like a client?
This week: Backups.  A client wouldn't realize that the key to laptops backing up reliably is to plug them into power while they are open and awake, unless they support Power Nap (Dark Wake). The default setting is not to back up while on battery power.

-One of Jerry's clients has an issue where she thought all of her documents appearing as My Documents.zip.  The explanation is something we have all encountered before.

-How much time have you spent assisting clients with downloading and running TeamViewer?

THANK YOU TO OUR PATREON SPONSORS!

THANK YOU TO OUR PATREON SPONSORS!

248: Interview with Jeramy LeCompte and Daniel Allen of FLEXdesk by Rooted Consulting

Topics:

We have the great pleasure of having not one, but two guests on this week.  Jeramy LeCompte and Daniel Allen of Rooted Consulting join us to talk about their outsourced help desk service, FLEXdesk.

Jeramy lecompte

Jeramy lecompte

daniel allen

daniel allen

FLEXdesk is a flexible, outsourced HelpDesk service that allows you to quickly and easily scale your business with a highly qualified and experienced team without adding the expenses associated with traditional employees. This allows you to focus on customer support and gives you peace of mind to provide a great customer experience.

-Daniel answers some questions regarding minimum requirements and overall logistics of onboarding new clients

-Jeramy also talks about providing tier 1 and tier 2 support for their customers as well as offering tier 3 when necessary.

-Everyone on the FLEXdesk team has obtained at least Apple Certified Support Professional status

-They discuss the challenges that all teams face when dealing with a new end user that may be unfamiliar with the personnel

-Documentation is key and makes the handoff seamless to the FLEXdesk team

-Some benefits of FLEXdesk:
    -Allows you to free up time to focus on building your business
    -Takes out the need to hire a full time employee
    -Reduces costs in training and on-boarding 

-Scheduling and prioritizing is a critical aspect of how they operate

-Looking to get started?  Email support@rootedconsulting.org to reach out to a member of the team.  Or visit www.rootedconsulting.org/flexdesk

 

247: Interview with Michael Thomsen, Director, Origin84

- Michael Thomsen, Director at Origin84, Proactive Support Professional, Sydney, Australia
Origin84 is an Apple-focussed technology consultancy based in Surry Hills, NSW.

Michael has spent over ten years of working professionally alongside the sales and service branches of Apple Australia. He has gained a deep understanding of the complexities and uniqueness of selling and supporting Apple branded equipment. 

After 8 years of independent consulting he founded Origin84 in 2015 to meet the opening in the Australian market for a mid size Apple focussed support and management consultancy. Over the past 12 months Origin84 has grown to be a premiere supplier of premium professional services in Australia to the advertising, marketing and banking sectors - or any company who rely on Macs to make their living. Origin84 has also been specifically sought out to work with a number of international and multinational clientele.

Topics:

-Joe remembers the kind gift that Michael gave us during the live ACEs show last year

-Home users are not part of Origin 84's business focus

-Requirements for ACNs outside of the US are different and some of those details come in to focus

-Australia has a small market and is heavily regulated and Michael gives us his thoughts and process

-Michael changed his model from ordering application licenses to having the client purchase, thereby adjusting risk/reward ratio.  It also empowers the client as opposed to you holding all the keys and a false sense of job security.

-As Jerry comments on Michael’s keen business acumen, he talks about his influences

-An interesting discussion brews about putting profit first, then factor in all of your costs

-Sound advice about considering margins in your timing to allow for less stress on your team to get the job done right instead of worrying about the clock
Shaun Blanc - https://shawnblanc.net/margin/

-“I don’t like apologizing”.  Michael goes on to talk about not making mistakes, and that’s where time comes in as a benefit for your engineers as well as the clients.

-Joe brings up the origin of the Origin 84 name (here’s a hint, the year 1984 plays a role)

-A deeper dive about the ACN program not only outside of the United States, but what the ACN of the future will look like.

 

- "Whip-smart ideas and advice for businesses who earn a living with their Macs."
         -Michael Thomsen

Origin Eighty-Four PTY Limited
1 Ann Street, Surry Hills, Sydney, NSW, 2010
Call: 1300 800 936

 

Here is an example of Origin84's unique vision of working with their customers

Here is an example of Origin84's unique vision of working with their customers

246: Let Go Of My Echo or Echo Location

Topics:

Will you be at ACEs 2018? Join us there & catch a live show!
Register Here:
https://acesconf.com/ccp

-Joe has some follow up on the Gmail Bcc mystery

-A talk about the latest ACN announcements, including the ACN Roadshow.  Joe will be attending in NYC on March 13th and Sam will be in Santa Monica on February 21st.

-Jerry has a very odd story about ordering an Echo for a customer via his Amazon account

-A macOS Server PSA from Joe - Apple Support article about changes coming in macOS Server

-Sam hasn't had a lot of affection for Airport Extremes but this latest issue with firewall settings and port forwarding not working doesn't give him the warm & fuzzies

-Jerry has an issue with a possibly bad Samsung Evo 850 and ends up replacing it within another with success
Etrecheck.com is a handy tool he has used to detect software & hardware problems on Macs

-Have you heard Jerry mention Occam's Razor on show's past.  Curious as to what the reference is?
https://en.wikipedia.org/wiki/Occam%27s_razor

-220/221 Volts Whatever it takes? - YouTube (Mr. Mom reference!)

-Joe attempts a pop quiz about Photos and the All Photos vs Photos view

-Sam has to secretly Google "how to pair Air Pods" while at a client

-While Jerry is on-site to work on a Synology, he is asked to assist with a problem iMac.  As it turned out, he was sending them Watchman alerts all along about a drive failure.

-Joe has some follow up on MacBook Pro uptime; MacBook Pro with slow wake from sleep after closing lid? Try restarting! Slow changing network interfaces? Try restarting!

-Encryption a Fusion drive with FileVault was proving to be a long and arduous process for Jerry.  Only periodically moving the mouse would force it to progress again.  Jerry found a free app called "Jiggler" to keep the mouse active periodically. 
http://www.sticksoftware.com/software/Jiggler.html
To see the status of the encryption process, he used this command:
diskutil cs list | grep “Conversion Progress” 

 

244: Victory From The Jaws Of Defeat

Topics:

rooted-consulting.png

-This week we are proud to be sponsored by FLEXdesk, an offering from our friends at Rooted Consulting.  FLEXdesk - Help Desk support that grows with you

-Sam shares a story where a client has some confusion with hardware

-Social media and clients.  Do they mix? 

-Joe shares a story about a client calling and saying the keyboards were not working at their retail store so they couldn't check out customers. We walked through looking for a battery compartment or a way to plug them in, but they didn't seem to have any way to change batteries or charge them. Then Joe remembered that the Logitech keyboards are solar powered and wonders if something changed in the environment. Client said they recently replaced all the lights with energy efficient LEDs! Apparently the new LED lights are so efficient, they don't have any spare light to charge the keyboards (or more likely, they aren't the right wavelength of light to work with the solar panels).

-Sam talks about voice recognition when meeting someone in person

-After upgrading a hard drive on a 27" iMac, Sam realizes he needed to fix the hinge.  He found an excellent option from The Mac Hack. As it turns out, a site that Joe knows well.

-Joe investigates a situation where sent mail doesn't show in the client's Sent mailbox. Mail.app was configured to BCC the client on all emails, and Gmail was deleting the copy from his Sent when the copy in the Inbox was deleted.

-Sam recounts being at JFK Airport in New York City when the emergency alert system was used to warn of a water main break in the next terminal and wonders if iBeacon was used to alert only people in the airport.

Hawaii warning.jpg

-We discuss the recent false alarm in Hawaii which also used the emergency alert system, and while Joe can't help but introduce a conspiratorial angle, it was likely due to bad design. Perhaps Heinlein's Razor (or Hanlon's Razor) – "Never attribute to malice that which is adequately explained by stupidity" – applies here.

-followup on Episode 236: MacBook Pro - Turn Back Time re: Temp user can not be deleted. Joe noticed that when migrating to a clean install of 10.13.2, Migration Assistant prompts to re-enter some users' passwords. For non-admin users, it changes passwords to a temporary password (looks like one generated by Keychain Assistant) and then prompts the user to change it upon first login. Could this be related to the root login issue? And/or to Joe’s Temp user issue? Note the difference in behavior when using Reset Password vs. Change Password. Joe bets that it's related to the method of storing the password hash – maybe there’s a less secure format for legacy accounts with longstanding passwords, which Apple has now deprecated?

243: Star Belly & Plain Belly Sneetches

Topics:

Watchman-Monitoring-logo-1-color.png

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

pic.jpg

-Jerry humbly shares a story of formatting the wrong drive while preparing new external installers and things to watch out for in APFS volumes when booted from HFS+

-Joe almost attempted a migration to Sierra from High Sierra when setting up Judy's new computer

sneetches.png

-Jerry compares HFS+ to APFS issues to the Dr. Seuss Sneetches

-Sam shares his latest experience with Daylite and how he has seen the power of the product.  Our own Jerry Zigmont can help!
http://www.daylitemac.com

 

-This leads into a further conversation about Daylite as a product and methods of integration

-Joe has frustrations about Microsoft's auto update.  It provides a perfect opportunity to discuss our friends at Addigy

-Jerry talks about some of his non-public facing websites to try and make things easier for his clients.  But as it turns out, it ends up creating frustration.

-The group compares MSP models and how they all operate slightly differently

-Joe was listening to the mac catalog and has some followup from episode 231: “Grant BigLanik Easy Access” re: Amazon Gift Cards: very annoying, resulted in having to use AirPlane Mode to finish a recipe for Curried Butternut Squash and Pear Soup on AllRecipes.com. (Joe misstated this as SimplyRecipes.com in the podcast. The Editor regrets the mistake.)
 

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242: Goals For 2018 With Weldon Dodd of Rewind Tech - Denver, CO

Topics:

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Weldon Dodd of Rewind Technology joins us for another episode
https://rewindtech.com

-Weldon asks the crew about New Year's resolutions and the conversation immediately delves into a discussion on Wi-Fi

-Eero is a recommendation Weldon has been using in a lot of residential environments.  Joe & Jerry have similar positive experiences:
https://eero.com

-Cisco Meraki is what Rewind Tech usually turns to for continued management of a network:
https://meraki.cisco.com

-Weldon discusses his 1, 3, 5, 7 plan (Software - every year, endpoint equipment (laptops) - 3, servers - 5 years, networking equipment - 7 years)

-Sam is starting to evaluate Daylite as a CRM and sees many possibilities for use within his organization.  Still, the discussion of a good old fashioned spreadsheet comes about.
https://daylitemac.com

-Weldon discusses the future of his training and MSP business as well as his role within the organization

-2018 goals for Weldon: creating and utilizing custom DEP deployment solutions since the future of imaging is changing. Ultimately he wants a great experience for the customer.  Here are some of the tools that he is looking into:

The ability to create macOS packages to deploy user accounts
https://github.com/gregneagle/pycreateuserpkg

DEP deployment tools:
https://github.com/Shufflepuck/SplashBuddy 
https://gitlab.com/Mactroll/DEPNotify
https://github.com/erikng/installapplications

-Tim Perfitt from Two Canoes discusses acquiring a new iMac Pro and the changes that come with it: https://twocanoes.com/secureboot-imac-pro/

-Another great resource mentioned from Scripting OS X called NetInstall Is Dead, Too: https://scriptingosx.com/2017/12/netinstall-is-dead-too/

-Weldon takes a few moments and acknowledges the fellow members of the Mac community

-Have a great 2018!

241: "Not Dead Yet" With Weldon Dodd of Rewind Tech - Denver, CO

Topics:

-To start the new year, we are very pleased to be joined on our first live show of 2018 by Weldon Dodd of Rewind Technology in Denver, CO.  Weldon hangs with the crew as another host in case Sam goes missing again.
https://rewindtech.com

-Some things never change, the old HCS land grab jokes are in full swing

-Joe discusses the first zero day exploit of 2018, actually launched via tweet on New Year's Eve. Check out the IOHIDeous narrative on GitHub, kind of interesting! The vulnerability exists in a process called IOHIDUserClient which the macOS limits to having only a single instance at any given time, which happens to be spawned by WindowServer. So in order to exploit the vulnerability, we need to kill the WindowServer process. But terminating it requires admin privileges and essentially reboots the GUI, so this is not a viable mode of exploitation. But it turns out that by logging out the user, WindowServer releases its IOHIDUserClient temporarily, giving the exploit enough time to spawn its own instance of IOHIDUserClient and leverage it to compromise the system. The exploit can use "launchctl reboot logout" which does not display a warning dialog. The exploit can also use an AppleScript command to send loginwindow an event called "AppleEventReallyLogOut" (osascript -e 'tell application "loginwindow" to «event aevtrlgo»'), and loginwindow apparently doesn't care who sent the event, but it does display a dialog box as if the user selected "Log Out" from the Apple menu.

-Jerry wonders if this will be on the CCP test

-Sam recalls a story working after hours at a client when the alarm goes off

-Weldon shares his story of a Promise RAID gone wrong. Friends don't let clients pull drives out of RAID drive bays.  It also leads to a further discussion about how to handle RAID solutions and future expansion.

-A handy virtualization app for Synology, which Sam has used in conjunction with CrashPlan, is Docker: https://www.synology.com/en-us/dsm/feature/docker

-Jerry is busy building Minecraft worlds on Synology. He ends up needing a volume formatted as Btrfs.  Read more here: https://www.synology.com/en-us/dsm/Btrfs

-Time Machine and Synology has had a spotty past

-Sam discusses a Wi-Fi upgrade in NYC and replaced aging equipment with Ubiquiti Unifi. He also has some advice on utilizing a Cloud Key.

-He also mentions a handy workaround to test network settings remotely while still needing to reconnect to the remote computer.  Joe recalls a similar solution for another problem.

-Jerry talks about the Unifi In Wall units that he has set up recently: https://inwall.ubnt.com

Thanks as always to our Patreon sponsors!

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240: From The Cutting Room Floor

TOPICS:

- Time Machine and its network-equipped brother, Time Capsule, are superb innovations. They make backup seamless, invisible and easy. They’re also slow. Really slow. I’ve had to wait before I put my MacBook Pro to sleep sometimes while a backup finishes and, of course, the initial backup can literally take days.

Here’s how to fix that.

Open a Terminal window, which you’ll find in the Utilities folder within the Applications list, and paste in the following, typing your login password when prompted:

sudo sysctl debug.lowpri_throttle_enabled=0
This command prevents Time Machine’s backup process assuming a low CPU priority, allowing backups to complete insanely quickly. In fact, you’ll see MB and GBs tick past on the Time Capsule progress display in a second-by-second fashion (provided your Mac isn’t very busy with some other task).
http://www.mackungfu.org/massively-speed-up-time-capsule-time-machine-backups

- Karaoke Style With Taylor Boyko

Running With Adam Engst

Adam C. Engst is the publisher of TidBITS, one of the oldest and most-respected Internet-based newsletters, distributed weekly to tens of thousands of readers. He has written numerous technical books, including the best-selling Internet Starter Kit series, and many magazine articles - thanks to Contributing Editor positions at MacUser, MacWEEK, and Macworld. His innovations include the creation of the first advertising program to support an Internet publication in 1992, the first flat-rate accounts for graphical Internet access in 1993 (with Northwest Nexus for Internet Starter Kit for Macintosh), and the highly successful Take Control electronic book series. In addition, he has collaborated on several Internet educational videos and has appeared on a variety of internationally broadcast television and radio programs. His indefatigable support of the Macintosh community and commitment to helping individuals has resulted in numerous awards and recognition at the highest levels. In the annual MDJ Power 25 survey of industry insiders, he ranked as the second (2000)third (20012002), fourth (2003), fifth (2004), and third (2005/2006) most influential person in the Macintosh industry. He has also been included on the MacTech 25 list of influential people in the Macintosh technical community for both 2006 and 2007, and he was named one of MacDirectory's top ten visionaries. And how many industry figures can boast of being turned into an action figure?

Will O'Neal, founder and president of both Mid-Atlantic and Metro-Atlanta Computer Solutions, has been supporting Macintosh for nearly twenty years. He began his career in 1989 operating Linotronic Typesetters for Darby Graphics and worked his way into technical support after becoming an expert with early versions of page layouts, image editing applications and font management issues. He started MACS in 2002. Since then, the company has grown from just Will to twelve Apple enthusiasts, including six Apple Certified outside technicians. Will holds the title of Apple Certified Technical Coordinator, and he regularly attends classes around the world to stay on top of the latest hardware, software and solutions for business of all types and sizes. Because of Will’s vast experience and desire to stay current on ‘all things Apple’, he is also the Lead Technical Advisor for MACS. He has a passion for providing exceptional service and solutions to his customers. 

239: Joe's Super Secret Password - PSIMacRules!

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

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The Kim Komando Show ® and all material pertaining thereto is a Registered Trademark / Servicemark: No. 2,281,044. America's Digital Goddess
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237: Beeping not Clicking

- Justin Esgar of the ACEs Conference and Will O'Neal, President of Mid-Atlantic Computer Solutions, join us to discuss ACEs 2018 in Baltimore, MD

- listeners get a 10% discount on ACEs Conference: https://acesconf.com/go/ccp

- Sam helped his Mom with iOS 11 update

- Jerry has MacBook Pro followup: he upgraded to a two year old machine

- buying on eBay

- selling used Macs on eBay or Mac Of All Trades

- Johnny Ive responds to criticism of MacBook Pro

- iPhone X impressions

- Sam fixed a failing drive that was beeping, not clicking: Opened up 2.5” hard drive to repair (moved the heads into park position while turning platter counterclockwise (it was beeping, NOT clicking)

https://www.youtube.com/watch?v=WNJqTPutrJ4

The Piezoelectric Effect

- Text Expander Snippet For Email Advice

- High Sierra PSA courtesy of Jason Campbell, ZMS Consulting:

“Scenerio: A Mac workstation running High Sierra is working off a Mac server. The Mac server is running macOS Server.app 5. 

Issue: The lock files generated when opening files that live on the Mac server aren’t deleting when the file is closed. This causes ‘file in use’ messages when trying to open the file again. It times out in about 10 minutes but still another reason to hold off on upgrading businesses to High Sierra. Apple engineers are aware of this and are working to resolve.”

Credit to Jeff Satterwhite for finding the issue. He’s the owner of Post Mod Tech out of Austin, TX. He’s a longstanding ACN member and FileMaker developer. 

Thanks to our Patrons for sponsoring Command Control Power!

235: The Lazy Man Migration Assistant

TOPICS:

• Joe wonders: how many clients have gotten the wrong impression when you give them the recommendation "Just use 1Password.”

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• iLugger: https://www.ilugger.com/

• Joe reveals another boneheaded move during his company's email migration – learn from his mistake! He exported contacts to a vCard file, but forgot to turn on Export Notes in Contacts app preferences

• CodeTwo Exchange Sync
https://m.codetwo.com/exchange-folder-sync

• The Mac CRM & Project Management app trusted by busy teams.
https://daylitemac.com

• thanks to listener Tim Hannon for the courteous correction about the pronunciation of patron Steve Sorbo's business name, Mac SOS

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• Resolve issues caused by changing the permissions of items in your home folder
Repair Permissions - https://support.apple.com/en-us/HT203538

• how to enable Apple Remote Desktop (ARD) using the kickstart command on the command line:
https://support.apple.com/en-us/HT201710

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• Joe walks through his process of migrating data to a new iMac running High Sierra, which provided validation for many consultants best practice for a successful migration. The Migration Assistant built into Setup Assistant didn’t work even after repairing the source drive, rebuilding the source disk directory, letting it calculate the space needed for all items first, etc. Creating a Temp user account, installing all software updates on the destination machine first (just iTunes in this case), and perhaps most importantly using Migration Assistant in the Utilities folder is what finally yielded a successful migration

• Joe offers a bonus migration tip. If you're unable to delete a user account in High Sierra, this helped, surprisingly: https://discussions.apple.com/thread/8087348?start=0&tstart=0

234: Letting The Fox Into The Henhouse

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

Michael Thomsen, Director, Origin84 writes:
 

"I think that this is a particular time of year leading into the Christmas period where people can become a bit testy and start demanding things be done faster than usual for the arbitrary "have it in before the holiday" deadlines. Probably harder still in the NH given you're also headed into Fall/Winter.

Off-boarding is a great topic, and a fine art. Until you've had some experience with the good and bad it can be a minefield - especially if it was not your decision to end the relationship. 

As an anecdote we've just lost a contract for a fully Mac design client with on prem storage to a generic 'Cloud Services and Support Provider' who is going to save the company "thousands of dollars" per month by deprecating the on prem storage by moving them to Dropbox Business. 

While this was not what we would recommend or support it ultimately is the businesses decision however we have taken great pride in developing a rigorous but simple and straightforward off-board process more thorough than the new vendors on-boarding process - which in turn has caused some significant questions to be raised whether the new solution and vendor are fit for the job. 

We will continue to take the high road until we part ways, because ultimately once you're not working with a client the only thing they really remember is the way things were left when you walked out."

- Sam's Birthday 

- Apple "Hand Off" Mysterious Hack?

- Apple Genius Bar Diagnosis And Fixes

- High Sierra Installer Being Pushed Out By Apple

- Time Machine Glitch and Fix - Users seeing an error: URLs with the type "file:" are not supported, solved by changing name of Time Capsule disk; old name had a single quote in it

- Apple Watch Player - https://itunes.apple.com/us/app/watch-player/id1170672458?mt=8

- Clients Replacing Routers

- Apple vs Watchman - Identifying Hard Drive Errors and Sending your Client To the Apple Store

- Think twice before encrypting your HFS+ volumes on High Sierra
https://bombich.com/blog/2017/09/29/think-twice-before-encrypting-your-hfs-volumes-on-high-sierra