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245: Updates & Followup Fiesta

Topics:

- High Sierra 10.13.3 was released today, which makes sense as Joe just updated his PsiTool drives yesterday. Also released were iOS 11.2.5, Safari updates for 10.11, 10.12, 10.13, and Security Update 2018-001. Note that security updates are padded to three digits... At the rate we're going, might Apple hit 100 security updates this year? That's one every three days!

- If you want to get emails from Apple about product security when updates are released, subscribe to the Security-announce list

-Jerry came to the rescue of a client who wanted to clean up her inbox.  He found that Google provides a URL to request missing emails:
https://support.google.com/mail/contact/missingemails

-Sam has been experiencing an issue where replying to a selected message in Apple Mail actually creates a reply to the incorrect message.  A similar issue has occurred to him in voicemails.  At this point Jerry thinks Sam needs to have his eyes checked.

-Jerry gives us an update on his virtual receptionists, Smith.ai as Sam is exploring similar options.  A natural progression would be a service that can not only answer calls, but support your clients like our recent sponsor, FLEXdesk

-In a recent support call with a client, Jerry finds that their MacBook Air had a failed SSD module. These situations can lead to having to explain the "why" to customers.  Sometimes hardware simply fails.

-New MacTech Pro events and cities have been announced!
http://pro.mactech.com/go/ccp/

-Sam has follow up on using Daylite with his business and finds some functionality that he wasn't aware of
http://www.daylitemac.com

-CCP Theater!  Jerry and Joe role play what you might encounter with new client calls

-Joe gives us an update on his new/used 2015 MacBook Pro.  He recounts an issue where the battery reports that it needs to be serviced and then changes to a "good" condition.  He reports an uptime of 31 – nay, 33 days. Joe and Sam remark that they don't recall having had more than 10 days of uptime with their MacBook Pro 2016 models, although Sam has had better stability lately.

-Joe also follows up about having used Migration Assistant to switch to his new, used (and apparently slightly bruised) MacBook Pro 15-inch 2015, and notes that Safari Extensions needed to be reinstalled, surprisingly. But at least VPN configurations were not an issue, unlike back in the days of Mavericks (and Yosemite too?)

-Jerry is very excited about an iOS app called Drafts, a note taking app with impressive functionality.  Drafts is $4.99 in the App Store
https://agiletortoise.com/drafts/

243: Star Belly & Plain Belly Sneetches

Topics:

Watchman-Monitoring-logo-1-color.png

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

pic.jpg

-Jerry humbly shares a story of formatting the wrong drive while preparing new external installers and things to watch out for in APFS volumes when booted from HFS+

-Joe almost attempted a migration to Sierra from High Sierra when setting up Judy's new computer

sneetches.png

-Jerry compares HFS+ to APFS issues to the Dr. Seuss Sneetches

-Sam shares his latest experience with Daylite and how he has seen the power of the product.  Our own Jerry Zigmont can help!
http://www.daylitemac.com

 

-This leads into a further conversation about Daylite as a product and methods of integration

-Joe has frustrations about Microsoft's auto update.  It provides a perfect opportunity to discuss our friends at Addigy

-Jerry talks about some of his non-public facing websites to try and make things easier for his clients.  But as it turns out, it ends up creating frustration.

-The group compares MSP models and how they all operate slightly differently

-Joe was listening to the mac catalog and has some followup from episode 231: “Grant BigLanik Easy Access” re: Amazon Gift Cards: very annoying, resulted in having to use AirPlane Mode to finish a recipe for Curried Butternut Squash and Pear Soup on AllRecipes.com. (Joe misstated this as SimplyRecipes.com in the podcast. The Editor regrets the mistake.)
 

Client Static IP Services Loyalty.png

242: Goals For 2018 With Weldon Dodd of Rewind Tech - Denver, CO

Topics:

WeldonDodd-sm.jpg

Weldon Dodd of Rewind Technology joins us for another episode
https://rewindtech.com

-Weldon asks the crew about New Year's resolutions and the conversation immediately delves into a discussion on Wi-Fi

-Eero is a recommendation Weldon has been using in a lot of residential environments.  Joe & Jerry have similar positive experiences:
https://eero.com

-Cisco Meraki is what Rewind Tech usually turns to for continued management of a network:
https://meraki.cisco.com

-Weldon discusses his 1, 3, 5, 7 plan (Software - every year, endpoint equipment (laptops) - 3, servers - 5 years, networking equipment - 7 years)

-Sam is starting to evaluate Daylite as a CRM and sees many possibilities for use within his organization.  Still, the discussion of a good old fashioned spreadsheet comes about.
https://daylitemac.com

-Weldon discusses the future of his training and MSP business as well as his role within the organization

-2018 goals for Weldon: creating and utilizing custom DEP deployment solutions since the future of imaging is changing. Ultimately he wants a great experience for the customer.  Here are some of the tools that he is looking into:

The ability to create macOS packages to deploy user accounts
https://github.com/gregneagle/pycreateuserpkg

DEP deployment tools:
https://github.com/Shufflepuck/SplashBuddy 
https://gitlab.com/Mactroll/DEPNotify
https://github.com/erikng/installapplications

-Tim Perfitt from Two Canoes discusses acquiring a new iMac Pro and the changes that come with it: https://twocanoes.com/secureboot-imac-pro/

-Another great resource mentioned from Scripting OS X called NetInstall Is Dead, Too: https://scriptingosx.com/2017/12/netinstall-is-dead-too/

-Weldon takes a few moments and acknowledges the fellow members of the Mac community

-Have a great 2018!

236: MacBook Pro - Turn Back Time

Topics

  • Root login issue

    • needs catchy name... “Higher Sierra. Even Higher Sierra? Too High Sierra...”

    • Joe wonders if FileVault was affected, assumes not. Probably need to log into existing user account first. From Addigy's email: "Gaining access to user accounts and turning off FileVault encryption"

    • ARD was susceptible. (Another reason not to forward ARD/SSH port from WAN to LAN!)

  • Our friends at Addigy put out an immediate fix: https://www.addigy.com/fix-the-high-sierra-root-exploit

  • Clients ask, "should I update to the new macOS?" We usually recommend waiting a few months, especially with the major filesystem changes in High Sierra. Our previous best practice was to recommend waiting until the 10.x.3 update. Should we go back to that recommendation? Note that the issue existed in the current beta of 10.13.2 in addition to the latest release of 10.13.1.

    • The sweet spot of macOS releases: 10.x.3 - 10.x.n

    • Note the latest release of each macOS version, e.g. 10.5.8, 10.6.8 v1.1, 10.7.5, 10.8.5, 10.9.5, 10.10.5, 10.11.6, 10.12.6, etc.

  • Sam talks about "winging it" with a product he used to support - Canto Cumulus

  • Jerry starts a good discussion about the current lines of MacBook Pro models and the changes that have not been well received. He mentions Marco Arment's blog posts
    -The best laptop ever made: https://marco.org/2017/11/14/best-laptop-ever
    -Fixing the MacBook Pro: https://marco.org/2017/11/24/fixing-the-macbook-pro

  • Joe has some follow up on removing the Temp user account when the minus button is not available: you can also use Directory Utility. Open Directory Utility, authenticate as the Temp user, then remove the Temp user. Verify Temp user has been removed in Users & Groups, then manually delete home folder of Temp user. Note that we also tried changing the user's password from within the existing user (to avoid keychain issues) and it didn't work.

235: The Lazy Man Migration Assistant

TOPICS:

• Joe wonders: how many clients have gotten the wrong impression when you give them the recommendation "Just use 1Password.”

foto-wtf-mac-grande-starbucks.jpg

• iLugger: https://www.ilugger.com/

• Joe reveals another boneheaded move during his company's email migration – learn from his mistake! He exported contacts to a vCard file, but forgot to turn on Export Notes in Contacts app preferences

• CodeTwo Exchange Sync
https://m.codetwo.com/exchange-folder-sync

• The Mac CRM & Project Management app trusted by busy teams.
https://daylitemac.com

• thanks to listener Tim Hannon for the courteous correction about the pronunciation of patron Steve Sorbo's business name, Mac SOS

RAMDoubler.jpg

• Resolve issues caused by changing the permissions of items in your home folder
Repair Permissions - https://support.apple.com/en-us/HT203538

• how to enable Apple Remote Desktop (ARD) using the kickstart command on the command line:
https://support.apple.com/en-us/HT201710

Screen Shot 2017-10-27 at 9.23.55 AM.png

• Joe walks through his process of migrating data to a new iMac running High Sierra, which provided validation for many consultants best practice for a successful migration. The Migration Assistant built into Setup Assistant didn’t work even after repairing the source drive, rebuilding the source disk directory, letting it calculate the space needed for all items first, etc. Creating a Temp user account, installing all software updates on the destination machine first (just iTunes in this case), and perhaps most importantly using Migration Assistant in the Utilities folder is what finally yielded a successful migration

• Joe offers a bonus migration tip. If you're unable to delete a user account in High Sierra, this helped, surprisingly: https://discussions.apple.com/thread/8087348?start=0&tstart=0

233: If I Could Turn Back Time

November 7, 2017

TOPICS:

- Sometimes sharing music in Apple Music using Messages doesn't work. Workaround: use "Copy" or maybe AirDrop works

- Discussion surrounding Apple Music, iTunes Match and streaming music.

- SpaceX lands rocket at sea, makes history - https://www.youtube.com/watch?v=lEr9cPpuAx8

- followup on Joe's migration to G Suite: I've stopped seeing progress bars and large numbers counting up and down in my sleep, and I've stopped having nightmares about drag and drop targets
SHARED CONTACTS FOR GMAIL - https://www.gmailsharedcontacts.com

 when cleaning up old mail using your IMAP client with Gmail:

1) "When I mark a message in IMAP as deleted": change to "Auto-Expunge off - Wait for the client to update the server."

2) When a message is marked as deleted and expunged from the last visible IMAP folder: change to "Move the message to the Trash"

3) Under the Labels section, remove the check mark next to All Mail and Important so that those labels will not show in IMAP

- Sam tells about a client sending out bulk emails and wishing to set up their own email server.

- Joe Share his thoughts on his new iPhone X

- Sam shares a story about declining service to a potential problem client.

- Joe shares a story about helping a client hide selfie photos
ImageOptim makes images load faster - https://imageoptim.com/mac

- We'd like to thank all of our Patreon sponsors for their tremendous support of Command Control Power. You really help make the show possible. We've talked about burnout recently... This show has been a labor of love, and your support sends a signal that you appreciate what we're doing so it really helps encourage us to keep doing it and putting out a show every single week. We've released over 232 episodes over the course of the last four years! We really appreciate all 40 of our patrons. For this monthly live episode, we'd like to specifically thank those patrons that pledge at a certain level. You truly make the show possible and we really appreciate it.

-A big thank you to all of our Patreon sponsors!

-A big thank you to all of our Patreon sponsors!

231: Grant BigLanik Easy Access

October 24, 2017

TOPICS:

• shout out to longtime supporter Kevin Ginger of kGinger Consulting

• Thanks to longtime listener Dave Provine for some followup: "The solution to /private/var/folders is to be sure not to delete the *zz* folder inside. You can vaporize everything else, and the *contents* of zz, but leave the zz folder in there (or recreate it)." See also the show notes from Episode 182: "Tell Me About The Cloud" and Episode 191: "Cause & Effect"

• Sam shouts out from the JNUC Conference in Minneapolis, MN.

• Jerry and Joe share parallel stories dealing with MacBook Pro failures while under our care

• Jerry recounts three recent calls where clients claimed they were “hacked”, including installing a profile on an IOS device via this weather site

http://myaccurateforecast.com

https://www.dropbox.com/s/wjwt7c48guzg97g/MyAccurateForecast_com.pdf?dl=0

BigLanik.jpg

• Jerry shares a TeamViewer vulnerability regarding previous installation of the Team Viewer app on a PC

• Jerry has a recent incident where a residential clean 2012 MacBook Pro Retina massively fails during updates.



• Joe recounts his MacBook Pro Repair for a business client and teh conversation centers around responsibilities and trust.

• Finally Joe and Jerry wind up discussing problem clients and how to terminate the relationship.

227: The Horse Has Left The Barn & Then You Burn The Barn Down!

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

IMG_0162.JPG

Joanna Stern - Day with Apple Watch 3
Apple Watch Series 3 Review: No iPhone, No Problem?
http://macs.ws/2x5y8UN

Prioritize WiFi Networks on Your iOS Device
https://pxlnv.com/blog/prioritize-wifi-ios/

Filemaker Tips
Configuring security for FileMaker Server 14 and earlier
https://help.filemaker.com/app/answers/detail/a_id/14169/

https://support.code42.com/CrashPlan/5/Troubleshooting/Stop_and_start_the_Code42_app_service

List of supported email clients for Sending Mail
http://help.filemaker.com/app/answers/detail/a_id/15667/~/list-of-supported-email-clients-for-sending-mail

224: Interview With Christopher Holmes of Rooted Consulting & HCS Technology Group

TOPICS:

IMG_3643.jpg

Christopher Holmes of Rooted Consulting and HCS Technology Group
https://www.rootedconsulting.org/
Twitter: @josemocha
Instagram: @josemocha

Chris and Sam talk up Slack and using it internally

Sam going to set up a tent at a local festival as a new avenue to reach out to potential customers
http://www.seaport.org/

A discussion brews about keeping smaller clientele vs large entities that represent a large portion of your income

To sign or not to sign?  Sam contemplates whether signing a new client was the right fit

An opportunity arises where a PC consultancy wants to partner up

Chris talks about his company, Rooted Consulting and their help desk offering called Flex Desk

Hiring is forever on Sam’s mind…

Why is searching network volumes so difficult?

Easy Find vs Finder
http://www.devontechnologies.com/products/freeware.html

Chris brings up AFP going away in High Sierra https://developer.apple.com/library/content/documentation/FileManagement/Conceptual/APFS_Guide/FAQ/FAQ.html

Preventing updates by clients.  The ongoing battle

iOS screen sharing?  TeamViewer says it’s coming in iOS 11!

https://www.teamviewer.com/en/features/ios-screen-sharing/

223: It's not you, it's me!

TOPICS:

Sam gets back from his European tour and gives us all the details

A potential crisis is averted at a large client while Sam is away

Sam puts out a call for an HP managed switch expert

HP Enterprise support is not a joyous experience for Sam

“Don’t we have people that can do this?” - Becoming a manager and keeping the tech

iCloud Photo Sharing goes “belly up” and Sam finds an interesting way to resolve it

Joe has his own iCloud Photo Library sync issue

An interesting situation for Sam when an AirPort Extreme will not allow outbound VPN connections

Sharing the detailed Unifi app with a client backfires on Sam

Joe has the age old problem of clients pinging him for freebies

Sam has trouble multitasking.  Joe has some answers.

Joe’s client emailed the wrong email address for PsiMac with surprising results

Taking it personal when your contact at a client leaves unexpectedly

uBlockorigin is a fascinating ad blocker - https://www.ublock.org

Joe forces Sam to reveal some recently unpleasant experiences with Windows

Sam goes through a tough negotiation pitching MSP to a legacy client

When your potential replacement seeks details about the client

https://www.patreon.com/cmdctrlpwr

https://www.patreon.com/cmdctrlpwr

221: DMARC, Eero's & Toupee's

Topics:

- Joe discusses the problem with automatically forwarding mail in the era of DMARC and walks through an explanation from Kerio:

- You have a hosted Kerio email account, with a domain of clientname.com

- You have a forwarding rule configured to forward all email addressed to name@clientname.com to clientaddress@gmail.com

- Gmail enforces a DMARC policy

- Gmail sees the forwarded email as if they were coming from the original sender, e.g.: Facebook, PayPal, etc. etc.

- But the emails are NOT coming from the mailservers of those senders (e.g. mail.facebook.com, mail.paypal.com – fake examples), they are actually coming from the Kerio mail server (mail.itekmail.com)

- This triggers a failure of compliance with DMARC, since the sending mail server doesn't match the sending address.

- Unfortunately there isn't much we can do about this, other than use the main account (name@clientname.com), setting it up on a mail client of your choice, to avoid this problem.

- Joe and Jerry discuss Eero, and Joe explains the challenge of configuring an alternate subnet:

- Eero ad automatically assigned 192.168.7.1 subnet

- AV guy had static IPs manually assigned to two IR controllers

- had to use Advanced settings to hangs subnet to 10.0.0.0 (10.0.1.0 not an option; annoying because that's a common Apple one so this must be a common issue)

- tried to adjust starting IP to 10.0.0.1, subnet to 255.255.0.0, and ending IP to 10.0.1.254; didn't work

- after updating, allowed me to select 10.0.0.0 range and change it to 10.0.1.0 range, which worked

218: Apple TV & Smith.ai - Virtual Receptionists

TOPICS:

  • Jerry discusses his experience running IOS 11 Beta

  • Joe chats about his frustration with Apple TV screen saver and its inability to use iCloud Photo Library albums, e.g. Favorites etc. They show in the interface to select My Photos as the source, but there is no Set as Screensaver button as there is within Shared Albums. The only way to do this is to use a Shared Album? This seems to be a longstanding bug/limitation in tvOS.

  • A long discussion about virtual receptionist services and Jerry's first hand experience using Smith.ai for the last sixty days.

    "Smith is a superior call answering service for small businesses and individuals. Our virtual receptionists help you build better relationships with new and existing customers."

    Pricing begins at $50 per month - http://smith.ai/web/pricing/

    Start your new Smith account today, with a, FREE 30-day/10-call trial covering 9am-9pm EST.

    Mention MacWorks when you signup for your trial or Command-Control-Power

  • Finally! No more annoying robocalls and telemarketers.- Nomorobo

214: Hiding In The Server Room or Where The Buffalo Roam

Topics:

Jerry shares a story about working on an older MacBook Air that takes an interesting turn

Old tricks for retrieving data from dead hard drives are discussed. Do you risk it or go right to Drive Savers?

Sam makes an attempt to restore a file for a client and takes some time to hide out in the server room when he can't find it

Jerry goes through a scare with a Buffalo NAS when at a client site and comes up with a creative solution:
Buffalo LinkStation Pro Duo 2-Bay 2 TB (2 x 1 TB) Network Attached Storage LS-W2.0TGL/R1 https://www.amazon.com/Technology-LinkStation-Attached-LS-W2-0TGL-R1/dp/B001696ZXA

Paragon - ExtFS for Mac 11 - https://www.paragon-software.com/ufsdhome/extfs-mac/

ReclaiMe File Recovery Ultimate
to recover Windows and Linux PCs, Macs, and NASes - - http://www.reclaime.com

Working with multiple versions of software presents its challenges

Liquid spills and freezer tricks lead to a recent Apple development:

AppleCare+ for Mac now available:
MacBook Pro 13-inch: $269.00 (vs. $249 before?)
MacBook Pro 15-inch: $379.00
iMac: $169.00 (same as before!)
Get up to 3 years of accidental damage coverage and 24/7 expert telephone technical support from Apple, the people who know your Mac best.

The guys all have Late 2016 MacBook Pros and kick around the idea of upgrading to the latest model with Apple's hardware announcements

Use Etrecheck to search for legacy items that might be affecting your computer's performance:
https://www.etrecheck.com/

213: "Building your Brand" with Erin Bury - Managing Director of Eighty-Eight Agency

Erin Bury is senior agency leader and marketer & former startup journalist. She currently is Managing Director at Eighty-Eight, a Toronto-based creative communications agency that works with technology and consumer clients. Eighty-Eight Agency has appeared in AdWeek, AdAge, and dozens of other publications around the world, and they've worked with clients including Yellow Pages, Torstar, and multiple fast-growing startups.

Prior to Eighty-Eight, Erin was Managing Editor at BetaKit, a publication that reports on startups and innovation. She ran the editorial side, and put together research reports for the BetaKit Insights trend research product. Within months of launching, BetaKit was #32 on Techmeme’s top 100 tech publications in the world. 

Erin Bury is a journalism graduate who writes a column for the Financial Post, and has written for publications including The Globe and Mail, Business Insider, and Marketing Magazine. She comments frequently in the press about marketing and entrepreneurship, and has appeared in publications including The New York Times, Forbes, CNN, Profit, Inc., and Canadian Business. She also is a weekly tech commentator on CTV News.

Erin is a frequent speaker at events across North America, and is represented by the National Speakers Bureau. She has led workshops and hosted events for companies including Price Waterhouse Coopers, Square Canada, Microsoft Canada, and Jenny Craig. 

She was also named one of Marketing Magazine's top 30 Under 30 marketers, journalists & PR pros in August 2012. Find her on Twitter at @erinbury or email erin@eightyeightagency.com.

 

Here is Erin's Workbook - "10 keys to building a great personal brand" that she presented at the recent ACES Conference in Phoenix, AZ

 

 

 

This Episode Sponsored by:
Jamf Now: Jamf Now helps you manage your Apple devices from anywhere. You can configure settings, protect sensitive information, even lock or wipe a device — from anywhere. Jamf Now secures your stuff — so you can focus on your business instead. No IT expertise needed. Visit jamf.com/ccp for 3 free devices for life.

212: Live With Susan Chiz Berenguer of EmSpace Technology Consulting

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

This week Susan Chiz Berenguer of EmSpace Technology Consulting joins us for a conversation about her consulting practice and focusing on elder support.

EmSpace is an Independent Information Technology & Macintosh Services company, specializing in analyzing the needs and requirements of small to medium sized businesses, agencies and design firms with an emphasis on home-based clients, both on-site and via remote access. Clients rely upon EmSpace to analyze the state of their current systems, recommend the growth path necessary to enhance their production requirements, research features and develop cost/benefit analysis information. Once purchased; - install new hardware, firmware and software and train the appropriate personnel in its use and maintenance. On existing installations - advise and train clients in the practices of information archiving, memory management and network management and computing security.

http://emspaceplace.com
@emspace

210: Managed Services - "A Look To The Future" with Jason Harrison of Harrison Technology Consulting

Jason Harrison, President of Harrison Technology Consulting of Nashville, NC

Jason Harrison, President of Harrison Technology Consulting of Nashville, NC
Think of HarrisonTech as your in-house IT department. Technology problems can have serious consequences for your company’s productivity, and we make it our goal to help you avoid that. We aim to foster long-term relationships with our clients, ensuring we understand the way you work and then equipping you with the tools you need to reach your goals. Our comprehensive, proactive and all-inclusive IT services will have you working more efficiently than ever, and driving greater return on investment than you imagined possible
jharrison@harrisontechconsulting.com
www.harrisontechconsulting.com

MSP 2.0? That's So 2007. Try MSP 4.0 On for Size
http://mspmentor.net/managed-services/msp-20-thats-so-2007-try-msp-40-size

Check out the book titled “Born To Stand Out”.  This was put together by the ICCA (Independent Computer Consultants Association)
-Born To Stand Out on Amazon

209: Nights of the Residential Roundtable - Part Two

Meet our guests for the Residential Roundtable discussion:

Adam Rice - With 18 years' experience in IT, web development, and project management, Adam solves technology problems and design technology solutions for home users and small businesses. He also coaches individuals in time & task management and organization.
http://adamrice.org
@adamriceorg

Andy Espo of Call Andy Macintosh Consulting - With small business and high-end residential as their market focus, Call Andy Macintosh Consulting provides strategic technology and process management consulting along with installation and support for Macintosh computers, iOS deployment and networks.
http://www.callandy.com
@andyespo

Remie Cremers of Super Remie - Remie has been using Apple products since 2008 and loved it so much that he decided to make a job out of it.  In 2013 he started Super Remie.  Whether you need advice, a workshop, or a complete installing of all of your hard- and software, he's your man.
https://superremie.nl
@RemieCremers

205: A Square With Rounded Corners

Topics:

Jerry picked up a USB-C to Ethernet adapter with "groovy" lights
-Anker USB-C Gigabit Ethernet Adapter

Some Apple Watch discussion with regards to unlocking your Mac and updating

Sam & Jerry get into some iCloud Family Sharing and Child Apple ID issues

Jerry recommends a couple of apps for extracting data from iOS devices:
-ecamm PhoneView: http://www.ecamm.com/mac/phoneview/
-iMazing: https://imazing.com

Jerry provides live tech support for iOS storage issues due to a large Photos library

Joe demos Circle with Disney and have a successful presentation at a local school
-https://meetcircle.com
-Now they offer Circle Go for outside of the home network: https://meetcircle.com/circle-go/

Jerry recounts a story of a client diagnosing a "rogue IP" on their network

Joe's client has QB issues and deals with phony tech support.  It brings up the common issue of fake sites in legitimate Google searches.

The guys talk about the level of FUD (Fear Uncertainty and Doubt) amongst people with regards to technology

Aw Snap! - Joe brings up his disdain for Google Chrome's error messages

Our call for feedback about joining the Apple Consultant Network (or not) was answered by our listeners and brings about some discussion

196: Phil Schilmer Calls Apple Support

- We're sponsored this week by:

Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

You can visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show! 

Topics:

-Jerry records an encounter with an organization claiming to be Apple support.  "Phil Schilmer" takes the bait.

-After receiving a routing call to setup Windows in Bootcamp, Jerry has some hurdles.
Set up a Windows partition on your Mac: 

-Joe puts a call out to non-ACN listeners to hear your story.  Email or tweet us!

-Sam has a client struggling to understand the value of his MSP model.

-Needing to provide employee monitoring for a client, Jerry researches and reports on ActivTrak

-Services like CrashPlan provide cloud based backup, but what about when it's time to restore?  Jerry has to suffer through that slow process.

-Why do end users close the TeamViewer Quick Support window after giving credentials?

-The CCP crew discusses the pros and cons of selling used equipment on eBay.  Jerry tries to organize a tech tag sale.

-Jerry and Sam work together over the weekend to correct an issue with Rumpus running on macOS Server 5. 
http://www.maxum.com/Rumpus/Blog/OSXServer5Conflicts.html

-Refer back to Episode 079 to hear all about Rumpus from its creator, John O'Fallon of Maxum Development.