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241: "Not Dead Yet" With Weldon Dodd of Rewind Tech - Denver, CO

Topics:

-To start the new year, we are very pleased to be joined on our first live show of 2018 by Weldon Dodd of Rewind Technology in Denver, CO.  Weldon hangs with the crew as another host in case Sam goes missing again.
https://rewindtech.com

-Some things never change, the old HCS land grab jokes are in full swing

-Joe discusses the first zero day exploit of 2018, actually launched via tweet on New Year's Eve. Check out the IOHIDeous narrative on GitHub, kind of interesting! The vulnerability exists in a process called IOHIDUserClient which the macOS limits to having only a single instance at any given time, which happens to be spawned by WindowServer. So in order to exploit the vulnerability, we need to kill the WindowServer process. But terminating it requires admin privileges and essentially reboots the GUI, so this is not a viable mode of exploitation. But it turns out that by logging out the user, WindowServer releases its IOHIDUserClient temporarily, giving the exploit enough time to spawn its own instance of IOHIDUserClient and leverage it to compromise the system. The exploit can use "launchctl reboot logout" which does not display a warning dialog. The exploit can also use an AppleScript command to send loginwindow an event called "AppleEventReallyLogOut" (osascript -e 'tell application "loginwindow" to «event aevtrlgo»'), and loginwindow apparently doesn't care who sent the event, but it does display a dialog box as if the user selected "Log Out" from the Apple menu.

-Jerry wonders if this will be on the CCP test

-Sam recalls a story working after hours at a client when the alarm goes off

-Weldon shares his story of a Promise RAID gone wrong. Friends don't let clients pull drives out of RAID drive bays.  It also leads to a further discussion about how to handle RAID solutions and future expansion.

-A handy virtualization app for Synology, which Sam has used in conjunction with CrashPlan, is Docker: https://www.synology.com/en-us/dsm/feature/docker

-Jerry is busy building Minecraft worlds on Synology. He ends up needing a volume formatted as Btrfs.  Read more here: https://www.synology.com/en-us/dsm/Btrfs

-Time Machine and Synology has had a spotty past

-Sam discusses a Wi-Fi upgrade in NYC and replaced aging equipment with Ubiquiti Unifi. He also has some advice on utilizing a Cloud Key.

-He also mentions a handy workaround to test network settings remotely while still needing to reconnect to the remote computer.  Joe recalls a similar solution for another problem.

-Jerry talks about the Unifi In Wall units that he has set up recently: https://inwall.ubnt.com

Thanks as always to our Patreon sponsors!

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Listen to the outtakes and learn the origin of this picture!

205: A Square With Rounded Corners

Topics:

Jerry picked up a USB-C to Ethernet adapter with "groovy" lights
-Anker USB-C Gigabit Ethernet Adapter

Some Apple Watch discussion with regards to unlocking your Mac and updating

Sam & Jerry get into some iCloud Family Sharing and Child Apple ID issues

Jerry recommends a couple of apps for extracting data from iOS devices:
-ecamm PhoneView: http://www.ecamm.com/mac/phoneview/
-iMazing: https://imazing.com

Jerry provides live tech support for iOS storage issues due to a large Photos library

Joe demos Circle with Disney and have a successful presentation at a local school
-https://meetcircle.com
-Now they offer Circle Go for outside of the home network: https://meetcircle.com/circle-go/

Jerry recounts a story of a client diagnosing a "rogue IP" on their network

Joe's client has QB issues and deals with phony tech support.  It brings up the common issue of fake sites in legitimate Google searches.

The guys talk about the level of FUD (Fear Uncertainty and Doubt) amongst people with regards to technology

Aw Snap! - Joe brings up his disdain for Google Chrome's error messages

Our call for feedback about joining the Apple Consultant Network (or not) was answered by our listeners and brings about some discussion

204: PSI Tools & NAS Storage With Kevin Ginger

Topics:

Joe talks up his PsiTool and the benefits of keeping up to date external volumes as a diagnostics drive.  He also discusses his use of SoftRAID

To no surprise, Carbon Copy Cloner comes up in the methods of creating the PsiTools partitions
https://bombich.com

Highly recommended: SanDisk SDCZ880-256G-G46 Extreme PRO 256GB USB 3.1 Solid State Flash Drive
http://amzn.to/2oonKjm

Jerry gives us a run down of Volitans Software, used by Watchman Monitoring: https://www.volitans-software.com

We get the history behind Joe's company name!

Kevin Ginger (@kginger_cons) joins us for the second half of the show!

Diving right in, the group discusses Kevin's recommendations on QNAP & Synology

QNAP, Inc. - Network Attached Storage (NAS)
https://www.qnap.com/en-us/product/model.php?II=233
-TVS-1282T :: QNAP
-TVS-x82T Thunderbolt 2 NAS supports tiered storage, application-based partitioning and network traffic distribution, provides DAS/NAS/ iSCSI SAN triple solution, and enables 4K 60 fps video transfer and display.

Kevin also had the opportunity to speak at MacTech Pro Seattle in March.  Command Control Sponsor is a proud media sponsor of MacTech Pro Events.  Look for it at a city near you:
http://pro.mactech.com/go/ccp/

Sharing a war story, Kevin goes into what happens when your main storage device fails

If nothing more it provides opportunity to tell other clients what can happen if you don't plan for the worst

Kevin will be returning to Aces Conference this year, where we will be holding our special live show.  There is still time to join us and be a part of it!  Click the link below to find out more and register:

 

200: Not So - Off The Rails!

Topics:

-PsiMac is hiring! Judy offers up details about a full time consulting position at their Norwalk, CT office.

-Jerry, Joe & Sam get together for a rare in person show to celebrate 200 episodes and it goes...well it goes ok. We would like to thank our good friend Tom Bridge for putting us in touch with James Smith.  James was instrumental in making the show sound listenable after a very rough recording (it gets better about 20 minutes in).

-Jerry serenades the group and the audience at the opening of the show

-The team discusses a pre-show Google Hangout experience with some of our dedicated listeners

-A little reminiscing and trips down memory lane about the show's humble beginnings

-Down to business, Jerry goes in to a story about Gmail and Outlook 2011 security settings

-A dialogue opens up about cellular carriers and their plans.  And how to avoid higher chargers.

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-Sam's daughter helps the CCP crew ring in show 200 with a batch of cupcakes

-Don't forget to join us at Aces Conference this year, where we will hold a very special live show!
www.acesconf.com

-Sam got hot under the collar dealing with a client's poor planning and working with another vendor

-One of Joe's show ideas, "Residential Roundtable" gets a conversation going

-After Joe brings up another show idea, Sam's back on the couch to talk about the need for office space.  Joe offers up some of his experiences in his years in his own space.

-Admin or no admin? That topic comes up again as a point of focus for the next hire in a small business.

-Access to our back catalog will now only be available to our Patreon sponsors.  Please take a moment to visit our Patreon site and consider contributing to the show.  Thanks for listening!

 

197: Free Cheese, Aces Conference & Dogs

Topics:

-Sam leads off with some very exciting news about his business

-Office or no office.  Joe poses the question and reviews some of the pitfalls as well.

-Some follow up from Sam regarding a client resistant to monthly billing

-"The router guy" reaches back out and Sam sees an opportunity for a Ubiquiti solution

-Join us for ACES Conference in May of this year.  Use the coupon code "command" to receive 10% off the current ticket price!

-Consider a VIP session with Mike Michalowicz to learn how to deal with client reluctance to give referrals, the "cringe factor" when your phone rings, working with other vendors.

-The ongoing dilemma of dealing with clients that don't pay on time

-Some follow up from Joe about changing the email address for an Apple ID.  Jimmy Obomsawin (@jimmymacsupport) gives a tip about how to work through the issue if you are stuck with a device using the old address.

-Sam has his moment to use his Apple expertise to assist a traveler on line with a digital boarding pass issue.

-Friend of the show, Matthew Waples (@waples) graciously hosts Sam at a local watering hole in Dallas.

-Extra credit: Some amusing client dog stories get kicked around.

180: Watchman Monitoring Proactive Support Professional Certification / "Cupertino, We have a problem!"

Recorded  on November1, 2016

TOPICS:

Allen Hancock joined to discuss the new Proactive Support Professional Certification.

The certification is aimed at building upon best practices, and aims at making Proactive Support an expectation, rather than something which needs explaining.

So often, people only see the value of Proactive Support after the fact. This site aims to help consumers of IT perceive the value even before it's too late. 

IT Professionals are encouraged to submit their own stories if Proactive Support at

https://www.proactiveprofessional.com/submit-story/

Stories will be credited to you and link back to your site. There are no fees or affiliations required to have your story posted.

Certification as a Proactive Support Professional is granted after attending the 1.5 hour course and passing the exam.

Attendees of the course will receive Certified Proactive Support+ designation, use of the PSP Logo, and a listing in the upcoming Proactive Support Professional Locator. 

Online certification will be available in the future with similar benefits, but will lack the "+" designation. 

To be included in the initial Proactive Support Professional certification, register today at

https://www.proactiveprofessional.com/register/ 

Use coupon CCPSENTME and get 1/2 off the certification exam, which also includes dinner Tuesday at MacTech Conference.

PART TWO:

http://bgr.com/2016/11/01/macbook-pro-2016-ram-specs/

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming

177: Peeling An Orange WIth A Plastic Knife

Recorded  on October 11, 2016

TOPICS:

- QuickBooks 2015 is macOS 10.12 Sierra compatibile

- Joe discusses the benefits of LogMeIn Hamachi for remote access to QuickBooks, Lightspeed Onsite, and Printer Sharing – which helped work around an issue using Canon printers over an L2TP-over-IPSec VPN connection detailed in two Apple discussion forum posts

Sam discusses configuring VPN on a Synology and the need to send all traffic over VPN in OS X. 

https://www.synology.com/en-us/knowledgebase/DSM/tutorial/Application/How_to_connect_to_Synology_s_VPN_Server_using_a_Windows_PC_or_Mac

Unleash Your Router - https://www.dd-wrt.com/site/

PPTP Client For Sierra - https://www.shimovpn.com

- iOS 10 adds the ability to auto configure macOS Server account

- Tom Bridge Newsletter Technobits  https://tinyletter.com/technobits

- pop quiz: can you name the Mac display sizes, including decimals? which is the only Mac model with a whole number display size?

- using a Verizon iPhone on AT&T

- Verizon Phones are unlocked bacause of the agreement when AT&T acutioned off the 700MHz "C Block” frequency spectrum

http://www.theverge.com/2012/9/25/3405610/verizon-iphone-5-unlocked-open-access-fcc


- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

173: A QuickBooks Kobayashi Maru

Recorded September 13, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

- The CCP crew begins the show sharing some distant and recent client “fails”.

- The Kobayashi Maru is a training exercise in the fictional Star Trek universe designed to test the character of Starfleet Academy cadets in a no-win scenario. The Kobayashi Maru test was first depicted in the opening scene of the film Star Trek II: The Wrath of Khan and also appears in the 2009 film Star Trek. Screenwriter Jack B. Sowards is credited with inventing the test. The test's name is occasionally used among Star Trek fans or those familiar with the series to describe a no-win scenario, a test of one's character or a solution that involves redefining the problem.

- latest QuickBooks 2016 (R6) update requires El Capitan whereas previous versions of QuickBooks 2016 would run on Yosemite; kind of bad timing to do this right before a major macOS update, since El Capitan may no longer be easily downloadable after Sierra is released

- 146: Upgrading Late Model iMac's with JD Strong of Strong Solutions http://commandcontrolpower.com/podcast/2016/3/12/146

iMac Intel 27" Retina 5K Display Adhesive Strip Replacement This is the kit you need to open and remove the glass along with strips to re-glue the panel back on the chassis.

Recommended Samsung EVO SSD Drives - http://amzn.to/1QPDG7H

Cindori Trim Enabler  https://www.cindori.org/software/trimenabler/

SSD FanControl (free) - http://exirion.net/ssdfanctrl/

Macs Fan Control (free) - http://www.crystalidea.com/macs-fan-control

- Discussion regarding different ways to mange task and systems for remembering items “to do"