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265: Interview With Mark Larocque, Sales Manager of Synology America Corp

Topics:

This week we have the pleasure of being joined by Mark Larocque, Sales Manager of Synology America Corp.

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Mark's Bio:
Founded in Vancouver, Canada up until 2015, where I relocated to Seattle, I have a Computer Programming diploma as well as an Adult Education diploma.  Have always had passion for all things tech with a major focus on Apple products, which seemed fitting in me working at Apple Retail from 2011 – 2016.  I have had several roles in account management at various tech firms and currently manage a California book of System Integrators and Re-Sellers at Synology.  I acquired a DS412+ back in 2012 and integrating this unit within my Apple household has allowed me incredible freedom with the many features that Synology provides, as well as the quality of the product and the support offered.  I also have the most adorable Siamese cat named Cobalt.

Some background on Synology:
Founded in 2000, Synology creates network-attached storage (NAS), IP surveillance solutions, and network equipment that transform the way users manage data, conduct surveillance, and manage network in the cloud era. By taking full advantage of the latest technologies, Synology is committed to delivering products with forward-thinking features and best-in-class customer service.

-Mark and the CCP crew talk about some of the hardware that Synology produces

-Jerry asks Mark to describe the naming schema of the product line

-Similar to Apple's take, Synology supports the latest Disk Station Manager (DSM 6.2) on hardware that goes back a number of years

-Mark speaks to the fact that any security concerns are often addressed and patched within a 24 hour period

-The Package Center is a nice advantage of DSM - downloading apps like Photo Station, Media Station, Moments

-QuickConnect is a very nice added benefit of DSM in that it can perform "port punching" to open accessibility to your Synology storage without managing ports on your firewall

-Sam asks about the number of customers moving to Synology from macOS Server and Mark discusses the ability to work directly from the box over the network

-Many of the Synology units support a 10 Gb connection to allow for incredibly fast throughput with supported network equipment and workstations like the iMac Pro

-Synology offers a "product selector" on their site to offer options for compatibility: https://www.synology.com/en-us/support/nas_selector

-In discussing hardware, the topic of hard drives is discussed along with the partnership with Seagate's line of products, such as the IronWolf series.

-Some Synology units have m2 slots for caching.  You can use both for read & write caching

-Jerry talks about an alternative to companies like Box in Cloud Station.  Synology has built in features for HIPAA Compliancy

-Sam talks about the high level of support for any issue that arise

-Joe has a Synology use case of his own while living on the road

-Synology is a perfect solution for Time Machine backup destinations, especially in the wake of Time Capsules no longer being produced

-Jerry brings up Synology's router line as well.  The RT1900ac & RT2600ac units.  Mark goes on to say that the RT2600ac will act as the backbone of their mesh products

-Mark makes the CCP crew aware of the availability of their partner program!  Some of the benefits of the partner program:
--Technical advice and discovery calls
--Special approved discounted pricing
--NFR units - substantial discounts for partners once per calendar year
--Loaner units to use for 30 days as a proof of concept for the clients before purchase

-To find out more about the partner program, call them directly at 425-818-1587 or visit https://www.synology.com/en-us/form/inquiry/sales

259: Nana's Got A Bunch Of Reds In Her Basement

-This week we are proud to be sponsored by FLEXdesk, an offering from our friends at Rooted Consulting.  FLEXdesk - Help Desk support that grows with you

Topics:

-Sam starts the show by discussing a recent rate increase he is introducing

-Jerry discusses timing of rate hikes

-While on the topic, Sam shares a story about tough negotiations with a particular client

-After an announcement from CrashPlan ending PROe Server for Mac, Jerry has to take steps to keep his server up and running for clients using Parallels and Ubuntu

-A brief talk about storing data in the cloud and FUD (Fear Uncertainty and Doubt)

-"All my data is gone" - Sam recalls a story where a client fiddled with equipment and caused a minor scare for herself

-After replacing macOS Server with a Synology, Sam gets the dreaded ticket to report that items are missing.  The story turns to an issue of illegal characters in filenames.  An old favorite called A Better Finder Rename is brought in to do mass renames on the server.

-The Synology discussion prompts Jerry to talk about types of drives used, including WD Reds and Seagate IronWolf.

-DAS PSA from Jerry about Drobo units and a run of bad power supplies

-Sam brings up a great blog discussion about APFS snapshots at the setup assistant thanks to a tip from Arek Dreyer https://smithjw.me/2018/04/23/APFS-Snapshots-Setup-Assistant/

258: One More Pajama Story

This show is brought to you commercial free, thanks to our Patreon sponsors!

This show is brought to you commercial free, thanks to our Patreon sponsors!

Topics:

-Sam has a big announcement - HCS has acquired office space in South Norwalk, CT!  Pictures to come soon.  The only downside is he can no longer wear his pajamas to the weekly meetings.

-Joe was hoping to have some follow up from listeners about the Downloads folder not being in the Dock causing hangs in macOS

-Jerry asks Joe for follow up from MacStadium about an IP block that seems to think its in Russia

-Jerry asks the crew about upgrading to TeamViewer 13 and Joe riffs on how "un Mac-like" TeamViewer is as an app

-Jerry forks over a few bucks for disposable booties to wear at clients

-The old crew discusses styles of young people today

-What to do when Face ID doesn't work?

-Lost VPN credentials have been a recent issue for Joe

-Sam discovers Rumpus for Windows!  He may have been living under a rock but had no idea.

-Jerry has recently started working with Meraki products.  He mentions how you can sign up for their webinars and get free gear as well as a three year Meraki license.

-"Joe's Tech Korner" is back as he talks about issue related to Apple Remote Desktop and issues connecting to a Mac remotely.  Using quick thinking, he power cycled the switch remotely, which caused the computer to re-communicate with the network and allowed him back in.

-The group talks about an influx of spoofing emails appearing to come from Rackspace

-Jerry talks up CoRD as an excellent alternative to Microsoft Remote Desktop:
http://cord.sourceforge.net

249: Live Show - A Series Of Unfortunate Events

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Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

Topics:

-Joe calls back to a 27" iMac hinge repair.  Sam & Joe have both used https://www.themachack.com to hold up the display.  But Joe references that Apple will reimburse customers with proof of repair.

-TI83 Calculator was Joe's calculator of choice in high school.  You can still get one on Amazon!
https://www.amazon.com/Texas-Instruments-TI-83-Graphing-Calculator/dp/B00001N2QU

-The Jiggler was a handy program Jerry had used to keep FileVault moving along.  But unfortunately he has some follow up news regarding FileVault that wasn't so great.

-The team discusses fusion drives and weighing cost options for clients

-Joe introduces a new segment to the show, "Joe's Konspiracy Korner"
In this week's konspiracy, Joe throws around theories about a rash of errors on macOS computers. - "macOS could not be installed on your computer.  The path /System/Installation/Packages/OSInstall.mpkg appears to be missing or damaged"
Some solutions offered from Stack Exchange - https://apple.stackexchange.com/questions/299808/high-sierra-the-path-system-installation-packages-osinstall-mpkg-appears-to-b

-Sam got bleeped! Guess the banned word and we'll give you credit on the show!

-Sam brings up a scenario where a client lost her iPhone with Find My iPhone off and a lost iTunes backup password.  Jerry offers a possible solution in LCOM Soft:
https://www.elcomsoft.com/

-Some Synology follow up from Sam regarding rebuilding a RAID.  This was discussed on an Episode 241 with Weldon Dodd.

-Jerry has some rave reviews about a podcast app for Apple Watch called Outcast
https://itunes.apple.com/us/app/outcast-for-apple-watch/

Some more of Jerry's reviews:
PopClip Extensions
pilotmoon.com/popclip/

Card Hop
https://flexibits.com/cardhop

-Joe's pop quiz: how is a shut down and cold boot different from a restart?

-Another new segment from Joe!  How to think like a client?
This week: Backups.  A client wouldn't realize that the key to laptops backing up reliably is to plug them into power while they are open and awake, unless they support Power Nap (Dark Wake). The default setting is not to back up while on battery power.

-One of Jerry's clients has an issue where she thought all of her documents appearing as My Documents.zip.  The explanation is something we have all encountered before.

-How much time have you spent assisting clients with downloading and running TeamViewer?

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