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230: Addigy Update - Jason Dettbarn / Founder & CEO of Addigy - Cloud Based Mac Management Platform

CCP proudly welcomes back Jason Dettbarn, founder & CEO of Addigy, a Cloud Based Mac Management Platform.  Addigy simplifies and streamlines the IT management of your Macs by providing a comprehensive approach to security & management for macOS.

Jason, discuses recent updates to Addigy and exciting new feature releases. In addition, discussion about Apple's new APFS and how it will affect the Addigy MSP platform in the future.


Jason also discusses the recent KRACK, the recent WPA2 vulnerability. Read Jason's Blog post here: https://www.addigy.com/top-3-things-about-krack-vulnerability

Sign up for a free trial with Addigy: https://www.addigy.com/ccp

226: Interview with Jelani Memory, Chief Product Officer from Circle Media, Inc.

September 19, 2017


Sam, Joe & Jerry speak with Jelani Memory who is the Chief Creative & Product Officer for Circle Media Inc., known for their award winning product, Circle with Disney. Jelani is a former director and freelance commercial photographer for brands like Nike and Adidas.

Circle Media Inc. exists to develop family-centric products that redefine how we connect. Circle with Disney is the first of many products to help families bring balance to their connected life.


We believe family is everything. They are the amazing group we do life with, every day. They define our character and shape who we become. Everyone calls someone family and some place home.

As technology becomes more intertwined with our lives, the key is to get the most out of it, without having it completely take over. We want to make it as easy as possible to help families find that balance in their lives. Circle with Disney is available now, visit www.meetcircle.com


Jelani Memory




203: Richard's Time Capsule

This episode of Command Control Power is sponsored by Watchman Monitoring.  Click the image above to start your risk free trial today: 


Unrelated: If you haven't seen it, take a look at this daughter waltzing in while her dad gives an interview on live TV: http://cnn.it/2mDBkjw

Joe has a great story about a replacement Time Capsule.  Jerry and Sam provide their theories.  See if you can figure it out before the big reveal!

Sam describes an awkward situation where the wrong text went to a client

DND - Does it work for you?  Sam talks about how it seems to do nothing for him.

Jerry talks about Wi-Fi Calling with AT&T and how it allowed him to still work while on vacation

Joe counters with the features of Ring Central

Jerry talks about friend of the show David Sparks of the Mac Power Users podcast.  He has a great episode with Sal Soghoian that talks about automation and your business.  

Joe has to deal with a DOA Time Capsule, indicated by a rapid blinking yellow light

After chiding Joe for ordering his MacBook Pro with 16 GB of RAM, Jerry realizes he is RAM constrained on his 8 GB model. He suggests a utility called Clean My Mac:

He also has positive experiences with Memory Clean, from Fiplab: https://fiplab.com/apps/memFory-clean-for-mac

Jerry poses the question - would you keep an early 2011 MacBook Pro on El Capitan or upgrade to Sierra?

A handy suggestion from Jerry to deal with potential issues on a Mac is EtreCheck from Etresoft: https://etrecheck.com

Sam talks about his new Hyperdrive by Indiegogo. Purchased in the early bird phase on Kickstarter: http://kck.st/2gIfbhg

199: How Far Up The Dogpile?


-Sam runs into a long on-site day with a stack of Mac mini servers

-Clients vary about how much sensitive data they choose share with their trusted consultants

-Phishing scams can prove to be difficult to completely resolve for clients

-AOL or not?  The crew is divided

-Jerry reminds us that email, contacts, & calendars seems to be a area that constantly requires training

-A frustrating client tests Joe.  It leads to a further discussion about dealing with difficult clients.

-Sam has some follow up on the AutoMounter product he found from the App Store

192: Calendar Bankruptcy & Skunky Third Party Memory

- We're sponsored this week by:

Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

You can visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!


Joe describes his tough day with a client router failing.  PSA: Check your network equipment warranties!

As Joe brings up how great iCloud has been, Sam tells a personal story of woe about syncing issues.  Joe & Jerry offer free consulting advice.

Resetting network settings in iOS resolved an issue for Sam where a user had fiddled with many settings, including which apps operate over cellular.

Joe has some follow up about his fix for removing incompatible extensions in the last show.

A story of another great win for our pals at Watchman Monitoring & Gruntwork!

Sam presents a real head scratcher of a case where an iMac spontaneously kicks the user out of their session and goes back to the login window.  Any suggestions?

Billing and discounts is a common discussion in our world, and Joe recalls some handy tips for showing clients your appreciation.

While on the subject, Sam had a recent need to increase rates for clients and recounts one particular story with a client.

Jerry encounters a situation we have all probably dealt with, when clients attempt to glean as much information from you as possible in an attempt to "do it yourself".

Jerry's client has some challenges working with external displays alongside the new 13" MacBook Pros.

Use the LG UltraFine 4K Display with your MacBook or MacBook Pro

Use the LG UltraFine 5K Display with your Mac


190: Interview With Yochai Gal of the Boston TechCollective

Joe & Sam interview Yochai Gai of the Boston TechCollective, a worker-owned cooperative in the greater Boston area.  After working first independently and then with other organizations, Yochai founded and operated the San Francisco TechCollective in 2006.  In late 2012, he took that idea coast to coast and co-founded the Boston office.

The organizations were formed based on a simple, powerful idea: that tech experts, rather than managers, should be the ones in charge of a tech support enterprise.  Have a listen as we talk to Yochai about the business, structure and technical aspect as well.


164: PPTP = TTFN

Recorded July 12, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!


- PPTP - Point-to-Point Tunneling Protocol (PPTP) is a method for implementing virtual private networks. PPTP uses a control channel over TCP and a GRE tunnel operating to encapsulate PPP packets.

- TTFN is an initialism for a colloquial valediction, 'ta ta for now', based on 'ta ta', an informal 'goodbye', approximately equivalent to 'bye bye' but in an easier meaning it means 'goodbye for now'. The expression came to prominence, in the UK, during the Second World War. Used by the military, it was frequently heard by the British public.

- Joe discusses being away from the office on vacation fro three weeks.

- Migrating from Kerio Mail Server to Google
- Kerio's Acquisition Of GetSynced - http://www.kerio.com/company/media-center/press-releases/kerio-technologies-announces-acquisition-getsyncd

- Prepare for removal of PPTP VPN before you upgrade to iOS 10 and macOS Sierra
 LogMeIn Hamachi - Create virtual private networks on-demand

- 146: Upgrading Late Model iMac's with JD Strong of Strong Solutions

157: Watchman Monitoring & Zendesk Integration - Getting Started

082: Interview with Charles Edge of JAMF Software and Krypted.com

Pre-recorded on December 16, 2014

Thanks to Charles Edge of JAMF software and Krypted.com for joining us this week!


Bushel, device management for small workgroups

- Charles appeared on MacVoices recently

- Charles has a new book: Take Control of OS X Server

- Special link for Command Control Power listeners to check out the Bushel beta

069: Interview with Ben Greiner, Forget Computers

Recorded live on September 23, 2014

We're sponsored this week by Smile.  Visit smilesoftware.com/restart for great Mac, iPhone, and iPad software, and recommend it to your clients! Smile makes three of our favorites: TextExpander, PDFpen, and PDFpen Scan+.


- first, we discuss our frustrations trying to navigate phone plan options

- we feature an interview with Ben Greiner of Forget Computers, discussing the new version of RobotCloud and SupportMenu

- check out the Device Scout Demo or get the Beta of Starter Kit

- Ben wrote an article explaining Best Practices for Creating Apple IDs in an organization

- Sam reports back on his recent APS gig, and reminds us that Apple Configurator is now DEP aware

- how iOS 8 is changing the game: http://www.macstories.net/stories/ios-8-changed-how-i-work-on-my-iphone-and-ipad/

- Joe offers a fix for problems with AppleUSBEthernetHost.kext and AirTrafficHost.framework; Apple called Joe to ask what fixed it

034: Interview with Ben Greiner, Inventor of Robot Cloud and President of Forget Computers

Interview Recorded on January 14, 2014Intro Recorded on January 21, 2014


- Sam's friend's lost iPhone

- 1Password's great security audit feature

Mat Honan's epic hack

- solving the password problem


Apple's two-step verification


Robot Cloud is built on JAMF Software Casper Suite, customized for multi-tenant use, designed for Mac/iOS management; working closely with JAMF since early 2007

- Robot Cloud has been available as a product since 2013 and is designed for 1-100 seats

Forget Computers employs 13 people, 10 full time, all but two are technical

- DeviceScout is offered as an add-on for consultants who already have a JSS (JAMF Software Server)

- Inventory & Alerts (JAMF "recon" + added alerting and ZenDesk integration via Support Menu app) @ $5/month/device

- Policies (automated patching, advanced troubleshooting) @ $10/month/device

- Ben's background in consulting: worked as a creative at an ad agency, de facto IT person there; started as a team of 1 in 1998 as Digital Logic, then rebranded as Forget Computers; ACN since 2001; merged with another company in 2005, and attempted to integrate the two companies without success; left with two other consultants at the end of 2005, rebirth of Forget Computers, based in Chicago

- more about Security, Certificates, Network Requirements, etc.

025: Mobile Device Management and More

Recorded live November 5, 2013


- Apple Configurator and the issue with Find My iPad and Activation Lock

- using Apple Configurator in combination with a cloud-based MDM solution; e.g. AirWatch with AirWatch app

- LinkedIn proxying emails using its LinkedIn Intro service; see also

- MTC vs. MTC+: MTC focuses mostly on Apple's solution, whereas MTC+ focuses more on third party solutions

- basic Mobile Device Management features for small office use: remote wipe, remote lock

- tip about updating to iOS 7.0.3, removing and re-adding the stored Fingerprints

- Sam's impressions on the Synology DS1513+

- plus, Sam teases what's to come from his trip to Apple Professional Services Camp

Follow up:

- Jerry "rolling back" his client to Mountain Lion

018: New iPhones: The Good, The Bad, and The Ugly

Recorded Live on September 24, 2013


- iPhone 5s, iPhone 5c

Maker Faire

Touch ID security

- the trouble with Activation Lock in the Enterprise; disabling Find My iPhone

- wireless network improvements; outdoor enclosures to extend a wireless network outside

- Joe's story of seeing iOS 6.1.3 running on an iPad and thinking it was much older

- Verizon reps recommending Android phones, receiving commission

Picks of the Week:

Macwireless.com – Joe

Inssider – Sam

WiFi Explorer & NetSpot (See also this review from Glenn Fleishman at Macworld) – Jerry


014: Pricing Roundtable

Recorded Live on 8/27/2013

Sam, Jerry, and Joe discuss rates and pricing after a digression into Mac OS X Server services.


- Jerry reports that Find My Mac only works on WiFi; only works when WiFi network interface is listed first in Network preferences set service order; requires Recovery Partition


- password manager frustrations; Apple's opportunity to solve the problem with iPhone 5S and iCloud Keychain

- Jerry mentions Ryan Block's idea to prevent iPhone from turning off unless passcode was entered to improve security and allow Find My iPhone

- Sam discusses using Profile Manager to enable Remote Wipe without iCloud

- Mac OS X Server services discussion; in-house email hosting considerations

- rates discussion: how to charge; minimums; project-based billing vs. hourly

- onsite/phone/remote; labor; diagnostics fee; travel time

- discount for contracts/prepaid hours

- whether to post rates on the website

- remote support options: ARD over VPN, join.meTeamViewer

- remote hard drive shredding vs. occupying space on the workbench to securely erase

006: Consultants in the Field - Alan McCullough, CV Rao, and Colleen Beale

As ACN Advanced Camp wrapped up last week in Austin, Sam Valencia interviewed three more colleagues in the Apple Consultants Network.

First we hear from Alan McCullough of Zen IT as he and Sam reflect on Advanced Camp, followed by a group discussion panel featuring CV Rao of TechOne Centre and Colleen Beale of Data Networks.

005: Consultants in the Field – Craig Cohen, Kok-Yong Tan, Brian Mortensen, and Jeff Satterwhite

Sam was kind enough to record these "man in the street" interviews with four of our colleagues,  including master trainer Craig Cohen of HCS Technology Group, who helped organize the technical content for the Apple Consultants Network Advanced Camp.

Features a pro tip for fixing broken network jacks from expert Network Wrangler and Delouser, Kok-Yong Tan of Reality Artisans, and the answer to the question on everyone's mind: "Tan, what's in the vest?

Also includes feedback about ACN Advanced Camp from Brian Mortensen of BFA Technologies, Inc. and Jeff Satterwhite of Post Mod Tech.

Thanks to Craig, Tan, Brian, and Jeff for participating. Enjoy the last day of camp!

Update: check out this great photo of Sam interviewing Tan at ACN Advanced Camp, taken by Arek Dreyer.



004: Live from ACN Advanced Camp in Austin, TX – Mobile Technology Competency (MTC Plus)

Featuring Sam Valencia of HCS Technology Group, reporting live from Apple's ACN Advanced Camp in Austin, TX. Sam is joined by Jerry Zigmont of MacWorks and Joe Saponare of PsiMac.

With ACN Advanced Camp well underway, Sam got up early to share his experiences before another 12+ hour day of intensive mobile solutions training.


  • increase business in 2013 by offering Mobile Solutions
  • training provides essential experience with third party MDM solutions in addition to Apple's Profile Manager
  • social aspect of training conferences
  • partnering with ACN colleagues for real world experience; the strength of the ACN community; cooperating with the competition
  • cloud hosted MDM solutions vs. self-hosted
  • value of the Consultants Locator and ticking the Mobility checkbox with MTC Plus
  • value of the Apple Developer membership; early access to new releases
  • "lightbulb" moments
  • importance of wireless infrastructure in mobile device management solutions
  • MTC training led to a 30% jump in business for some consultants
  • keeping in touch with vendors
  • being Client 0
  • Atlanta beer vs. Austin beer
  • special considerations for cloud-based solutions
  • vendor support for third party mobile devices
  • did Sam spill the beans about secret features of Mavericks Server?

Thanks to everyone who listened to our live broadcast. We're looking forward to doing more of these in the future.

There's still time to register for the ACN Advanced Camp July 16 - 19 in Tampa, FL!


Mass360 (@maas360), AirWatch (@airwatch), Mobile Iron (@mobileiron), Aerohive (@aerohive), Meraki (@meraki), Aruba (@arubanetworks), Craig Cohen (@ccohen), Arek Dreyer (@arekdreyer), Ben Greisler (@magikben), Allen Hancock (@ahancock), and Kim Manitt (@macdivas).