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305: I Have Some Cookies In My Kitchen

Topics:

-Big thank you to Michael Thompsen and Viktor Glemme for guest hosting a recent episode of Command Control Power. Thanks as well to their guests Will O’Neal and Luis Giraldo for mixing it up with them. 

-Sam & Jerry express their disappointment in the cancellation of AirPower. 

-Sam shares some exciting news about office space. His group is on the move again. 

-Jerry has incredibly useful and relevant advice for marketing your business with Google and how he uses the TidBITS Content Networkto deliver information to potential customers.

-Reselling additional services is a subject that has come up in previous episodes. Sam has some thoughts to add and talks about how he is bundling up some services that he hasn’t offered in the past. 

-JumpCloud is one such service and Sam mentions their partner program

-Sam describes a conundrum that a consultant might find himself/herself in: pay me more to allow me to do less work. 

-Jerry finds a great site for picking the right Mac for your needs 
Picking the Best iMac to Buy in 2019 - https://www.macrumors.com/guide/best-imac-to-buy/

-The guys lament over Safari responsiveness lately 

-One of Jerry’s education clients has a need for a product called Inkscape. He describes his challenges dealing with X11 and the installation process. 

-Big shout out to Shawn Maddock of Envision Design. Envision is the company of friend and supporter of the show, Richard Wingfield. 

-Sam has some cookies in his kitchen

304: Joe's Beauty Salon

Topics:

-Jerry has some follow up on a show where Sam & Joe discussed friendliness with employees.  Jerry offers his thoughts on drawing a line with staff.

-The topic spills over into relationships with clients

-Insurance is something that Jerry is curious about amongst others in our profession.  He and Joe discuss hard numbers.

-Jerry wants to know why Joe doesn’t hire people as contractors or 1099 employees

-After buying a new MacBook on eBay, Jerry has noticed that the display is starting to delaminate: MacBook Retina STAINS ON DISPLAY / damaged AR coating

-Joe brings up the “Rights to Repair” movement
https://repair.org/stand-up

-Louis Rossmann is a very vocal voice on the subject of Right to Repair
https://rossmanngroup.com
https://www.youtube.com/channel/UCl2mFZoRqjw_ELax4Yisf6w

-Security is a subject we commonly bring up and Joe recalls a story he heard on the Reply All podcast.  This concerning topic revolves around intercepting a phone number in two step verification by a practice called SIM swapping.
https://www.gimletmedia.com/reply-all

-Jerry wraps up the show by offering up movie recommendations:
The Inventor: Out for Blood in Silicon Valley | Documentaries | HBO
https://www.hbo.com/documentaries/the-inventor-out-for-blood-in-silicon-valley
Free Solo
https://www.nationalgeographic.com/films/free-solo/
Dawn Wall
https://www.dawnwall-film.com
Meru
http://www.merufilm.com

303: Guest Host Michael Thomsen of Origin84 with Viktor Glemme, Will O’Neal and Luis Giraldo

Special Thanks To Our VIP Sponsors!

Topics:

-This week we have a special guest host as Michael Thomsen takes the mic. Michael is the Director and Founder of Origin 84 - https://www.origin84.com
https://www.linkedin.com/in/mjthomsen/

-Victor Glemme is a member of the Origin 84 team and he joins Michael in his hosting duties. Victor previously worked at Apple and Jamf and originally hails from Sweden
https://www.linkedin.com/in/glemme/

-Will O’Neal receives a call from Michael and talks about his business and the upcoming ACEs Conference.  Will owns Mid Atlantic Computer Solutions and is on the board of directors for the ACEs Conference - 4macsolutions.com

-ACEs Conference this year will be held in Kansas City, MO June 4-6
http://acesconf.com

-This year at ACEs Conference, they will focus on small groups and less speakers.  This new collaborative and mentoring format will be a welcome and exciting change to an already impactful conference.

-ACEs has its own Slack channel at acesconf.slack.com

-A yoga class will once again be at the start of the conference this year

-Kansas City has been chosen as a 5G test city.  Will and the team will attempt to work with Sprint to provide some demos for participants.

-In a bonus, LuisGiraldo also joins the Origin 74 team on the show
Luis Giraldo on LinkedIn - https://www.linkedin.com/in/luisgiraldo/
ITGlue - https://www.itglue.com
Ook Enterprises - https://ook.co

-Luis gives us a quick history of his business life in Ook Enterprises and how he came to be at IT Glue

-Luis talks about meeting with his partners and setting goals for his business

-Monkey Box was developed to “scratch an itch” and he tells the story of how that brought him into the IT Glue family

-What is IT Glue exactly? It provides a structured way to create consistency, efficiency, and scalability by having a centralized IT documentation platform

-Luis gives a shout out to some great members of the Mac Admins community:

Tom Bridge and Chris Dawe on Wireless - http://macadmins.psu.edu/files/2017/07/psumac2017-154-A-System-Administrators-Fundamentals-of-Wi-Fi-or-Arguing-With-Physics-Section1-RF-Wi-Fi-Jargon-rgldvy.pdf
-Rich Trouton - http://derflounder.wordpress.com
-Charles Edge - http://krypted.com

Thank you to our Patreon sponsors!

Thank you to our Patreon sponsors!

302: The Virtual Strength Of Ten Men

Topics:

-New iMac computers have been released. While it is a welcome update, the group discusses the difficulties of dealing with refreshes when recently purchasing “new” hardware for clients.

-On a positive note, Joe brings up the longevity of Apple products

-Jerry laments the release of new products with rotational drives. The crew agrees.

-Joe starts reading off specs and pricing from Dell and realizes that Apple is in a league of its own

-New AirPods have been released and Jerry already has them on order. Joe’s history with his AirPods comes back up.

-Apple Store Lady - https://youtu.be/jiyMx7rDKAM

-Sam is not impressed by the hardware updates

imac-tape-fail-tim.jpg

-Friend of the show, Brandon Walter of Macfaqulty, has a PSA about adhesive strips purchased from eBay. He provides our show with photo evidence sent from his client.

-Working from a variety of coffee shops, Joe has experienced some inconsistencies with Captive Portal on macOS

-This reminds Jerry of trouble working remotely while on a trip. He also clears up some confusion for Joe about Tripmode and its country of origin.

-Circling back to Joe’s nomadic life, he describes the joys and frustrations working in various coffee shops and establishments. But while it is his mobile office, he observed a fellow tech using it as his hardware workbench.

iPhone_Repair.png

300: Talking Ubiquiti With "Super Remie" Cremers

Topics:

remie1.jpg

-Remie Cremers of Super Remie comes back to join Command Control Power for our 300th episode and discuss Ubiquiti and Wi-Fi in general

-Remie is a newly minted Ubiquiti Wireless Enterprise Admin

-He addresses use of a UniFi Cloud Key and how he goes the route of using an in-house controller on a Mac mini in his office.

-By doing so, he then manages all of his clients as “sites” in the controller. He then charges his clients an annual fee to maintain this for them

-A point of interest is how to migrate devices from one controller to another. More testing may be needed on Sam’s part.

-Remie shares a tip on creating users for clients, which involves setting up credentials for the user instead of having them jump through hoops to create a new account.

-Finding difficulties in implementing an SSL certificate for his controller, Remie created a guide and shares it with listeners.

-For his fees, he offers to do firmware upgrades as well.

-One hurdle that he found himself hitting, was the issue of needing to do a “Set Inform” twice to adopt devices on a controller that is not on-site. Ubiquiti confirmed the need for this method.

-Joe and Remie put their fancy pants on and discuss DHCP options

-As the group discusses the topic of using secondary ports on the AC-Pro APs, Sam makes mention of a hardware limitation where speeds of the AP will represent the top speeds of the device connected to the secondary port. So if a device connected can only operate at 100 Mbps, ALL devices connected to that AP will hit that cap.

-Ubiquiti has an impressive line of products in their UniFi line

-Joe has a PSA about power cycling the UniFi equipment

-Offsite configuration in a staging area is a popular method of setup, although depending on equipment used, it can present its challenges.

-As Joe encountered issues with VPN setup, he had access to Ubiquiti’s 24/7 chat support

-The UniFi Security Gateway (USG) has its place in some installations but may not fit the bill everywhere

-Mounting methods of the access points is an important factor to be aware of that is addressed in the conversation

-Before wrapping up, Remie gets into the confusing naming convention for USB and current speeds. He also advises on purchasing the proper cables.

298: A Debacle Of Epic Proportions

Topics:

-Sam has some follow up on the story he shared on episode 292 when his client purchased hardware without consulting with him

-Joe is not happy with what he calls “auto incorrect” on iOS & macOS. Sam & Jerry pile on.

-Another grip for Joe is when using Apple’s search suggestions in Safari, there is no ability to go back to all results.

-Sam tries to convince Joe to “let it go”

-Sam has a big scare when making a change on a Ubiquiti network

-When Jerry has issues updating Ubiquiti firmware, he has to resort to manually updating via SSH

-As the Ubiquiti discussion continues, they bring up the new CloudKey Gen 2:
https://store.ui.com/products/unifi-cloud-key-gen2

-With equipment like this that require periodic firmware updates, Jerry poses a question of how to handle that with clients that are time & materials. Do you proactively reach out? How do you handle billing?

-We could not have an episode of Command Control Power without a Jerry client impersonation

-Mesh networks like Eero are good alternatives to more complex setups in residential scenarios. However, Sam knows “zero about the Eero”.

297: Interview with Justin Esgar of ACEs Conference 2019 & Virtua Computers

Topics:

-It's almost the time of year again for the ACEs Conference.  This week Justin Esgar joins Joe, Jerry, & Sam to talk about ACEs 2019 - to be held June 4-6 in Kansas City, MO (NOT to be confused with Kansas City, KS) 

-Work/life balance was a theme of ACEs 2018 that Joe really loved.  Both Joe & Sam attended the morning yoga session on day 1.

-Justin's wife as well as his Board of Directors have been key to making ACEs successful: Alan Hancock, Adam Engst, Andy Espo, Will O'Neal

-After feedback from previous years, Justin and his team have implemented a new theme where participants will be able to meet in small groups and get feedback and help from their peers.

-The Keynote this year is Sgt Major Fenton Reese

-Brian Best is back for year 5.  Will he be presenting in a tuxedo?

-Justin's own company, Virtua Computers, was changed dramatically from the conference and his yearly revenue reflected this.

-One piece of advice is to research and go all in on the tools you will need for your clients. Whether it's Addigy for RMM (Remote Monitoring & Management), Zendesk for ticketing, JumpCloud for SSO (Single Sign On) or Apple Business Manager.

-Automating and perfecting your processes is not only going to make your clients successful, but it will set your staff up for success as well.

-Justin shares some of how he bills his monthly services 

-Virtua also does Dark Web scanning for his clients.  He uses ID Agent for that service

-Keeping an ongoing relationship with the client is an important factor that makes those money conversations that much easier

-Justin quizzes the group with a typical interview question

296: Clients & Support

Topics:

-Joe is broadcasting from the passenger seat of the RV as he deals with a host of hardware problems

-A company called Twelve South created a product called AirFly that’s perfect for using your AirPods on an airplane: https://www.twelvesouth.com/product/airfly

-Jerry is working with a new client who has a current consultancy that holds all the credentials close to the vest and it presents its challenges

-Methods of doing business becomes a hot topic as Joe & Jerry talk about navigating those waters with clients

-Working with resellers or other companies that may operate differently can cause confusion and add complexities working with the client

-Jerry compares the work at times to being a refrigerator repairman

-Sometimes in our line of work, feeling appreciated is a rarity

-“You don’t *** with the computer guy” - Jerry Zigmont

-Some clients just want to game the system

-Jerry has some good stuff to say about the TidBITS Content Network.  All of the CCP team put it to good use and you can too: https://tcn.tidbits.com/

-While we are on the subject of clients, Joe & Jerry talk about methods and styles of communication

295: Change Up The Usual

Special Thanks To Our VIP Sponsors!

Topics:

Mirros.jpg

-Jerry has some clients with MacPractice and he has some concerns with their recommendations for Dolly Drive. Joe chimes in on his experiences.

-Since Sam is relatively new to syncing Desktop & Documents to iCloud, he was looking for a way to stop specific subfolders from syncing to iCloud. He found that adding the suffix of .nosync to a folder would remove it from iCloud.

-On the heels of naming conventions discussions, Jerry has a client that named folders with all the special characters that tend to wreak havoc on an OS. He got the old line “it wasn’t a problem before” from the client.

-Sam’s client had what they thought was an issue with a UniFi mesh device. The answer was a lot more simple than expected.

-Whenever a client messes with DNS, it’s a recipe for disaster. And Jerry’s client was no exception.

Screen Shot 2019-02-04 at 11.17.40 PM.png

-A need from one of Jerry’s friends turns into the discovery of a line of products from Ten One Design. He ends up getting his friend the Blockhead, which turns the Apple power brick sideways to the socket. Check them out for a variety of other ingenious products like the Stella or Wifi Porter.

-Listeners of Command Control Power can get a very generous 20% off their order by using the code “Command” at checkout.

-It’s the simple things. Joe shares a feature of the Amazon Prime app on iOS that just makes sense and he wonders why other video streaming apps don’t do this.

-Jerry recommends troypoint.com for use with an Amazon Fire Stick

-Joe has a new segment/corner/pop quiz called “Apple should have told us”. His story starts with a local iPhone encrypted backup with a lost backup password. Apple does have a knowledgeable article on this topic: https://support.apple.com/en-us/HT205220#help

-His wish for an RSS feed leads him to a lot of dead ends: apple.com/support/rss/intl/body.htmlrss.support.apple.comsupport.apple.com/rss, and just for fun: www.apple.com/support/home/index.html

-Thanks to Tim Nyberg of The Mac Guys for mentioning a tax break for the tax year 2018 that may apply to your business: https://www.mileiq.com/blog/pass-through-tax-deduction/

-On a fun note, Jerry shares a funny ad for the Super Bowl from Stella Artois: https://www.youtube.com/watch?v=IX8TMYRk6_w

Thank you to our Patreon sponsors!

Thank you to our Patreon sponsors!

294: Jonathan Mann - A Decade Of A Song A Day

Topics:

new-good-pic-683x1024.jpg

-We have the extreme pleasure of having Jonathan Mann on the show.  Among his many other talents, he is the author of the Command Control Power theme song!  https://www.jonathanmann.net

-Jonathan is well known for writing a song a day since January 1st, 2009: Song A Day Website
I’ve Been Writing a Song a Day for Ten Years

-In November 2014, Jonathan Mann set a world record for the most consecutive days writing a song.

-He takes us through the tools he uses to create his music, as well as the equipment he uses to store and maintain it:
Panasonic Panasonic Lumix DMC-GH4 Mirrorless Micro Four Thirds Digital Camera
Synology - https://www.synology.com/en-us 
Reason - The music-making software with everything you need to create amazing music 
https://www.propellerheads.com/en/reason
Logic Pro X - https://www.apple.com/logic-pro/ 
Adobe Premiere - https://www.adobe.com/products/premiere.html 

-Jonathan has recently released a new album: I Used To Love My Body

-He discusses the struggles of going into “editing mode” when it is not normally how he works

-Jerry asks Jonathan about his method of selling his music.  He opens up about his philosophy

-A great story is shared about Jonathan at the XOXO Festival in 2014:  https://www.youtube.com/watch?v=nM4fGsyyWF0 

-During 2010, The Antennagate controversy struck Apple and the iPhone 4.  Jonathan, as he does, wrote a song about it.  The story that follows is amazing.  Hint: it involves Steve Jobs dancing to Jonathan’s song!  
Apple Press Conference 2010 - iPhone 4 Antennagate - https://youtu.be/IorfYuF4gMM 
Steve Jobs Danced To My Song - https://www.youtube.com/watch?v=xFyXoPi9FNs 
The iPhone 4 Antenna Song - TechCrunch, MG Siegler 
https://techcrunch.com/2010/07/16/iphone-4-antenna-song/

-Currently in Jersey City, he discusses how his location or surroundings can influence his creativity

To Save the Sound of a Stradivarius, a Whole City Must Keep Quiet 

https://www.nytimes.com/2019/01/17/arts/music/stradivarius-sound-bank-recording-cremona.html

-Jonathan is a very active dad and he talks about his ability to be involved and available for his family. He recently collaborated with his son to produce a song based on his latest obsession:

Mario Super Mario Super Mario Poop - https://www.youtube.com/watch?v=gTk31RzL47w 

2.jpg

-Jonathan is a fellow member of Patreon!  You can support him here: Jonathan Mann On Patreon - https://www.patreon.com/jonathanmann 


293: It's A Dream Come True, But Not Without Its Challenges

Topics:

-Jerry gets beat up on social media for his browsing habits

-TidBITS is having a membership drive! Please join us in supporting TidBITS so they can continue to well written, relevant Apple focused content.  https://tidbits.com/membership/benefits/

-Sam had to turn his back on his Mac recently because his 2016 MacBook Pro had to be sent in for repair under the keyboard repair program.  He reported very positive results overall.  A couple of things he missed were related to not syncing Desktop & Documents to iCloud and some websites not displaying as expected in iOS.

-Inevitably, the conversation steers towards Joe’s “janky” 15” MacBook Pro and the built-in cooling vent.  He also talks about the repair performed in office, thanks to tools and guides from iFixIt.

-Jerry comes up with a new Command Control Power drinking games

joes_janky.jpg

-Joe specced a new MacBook Air for a client, who had almost 500GB of data. On the MacBook Air, this necessitates a $1000 upgrade to 1.5TB SSD. For comparison, he specced a MacBook Pro 13-inch Touch Bar & Touch ID with 1TB SSD (16GB memory in both) and found that the price was exactly the same: $2599. The MacBook Pro has the Touch Bar and much better performance, but for the same price the MacBook Air has better battery life and portability, more storage as configured and no Touch Bar which might be benefit to some people. So it comes down to trade-offs. See Gruber's take and the video comparison he linked to by Quinn Nelson

-Joe’s tip of the week: earn Apple Gift Cards on the Barclaycard Visa® Signature with Apple Rewards. 3 points per dollar on all purchases made at Apple or iTunes, 2 points per dollar on restaurant purchases, and 1 point per dollar on all other purchases

-Hazel by Noodlesoft is a product recommended by Jerry to create rules for folders.  For instance, Jerry has a folder on his Desktop of his Mac that can do OCR, specifically with PDFs.  He uses that along with PDF Pro from Smile Software.

-Joe gets giddy when talking about Automator and AppleScript.  He talks up using AppleScript to manage his status board at his office, where he posts photos of his adventures with Ashleigh.  Jerry is concerned about how his staff reacts to Joe living the high life while they are at work.

-Joe revisits his clients issue with the Share menu on an iMac Pro: the Share menu would appear, but it would be frozen, and the only way to dismiss would be to quit the app in question. At long last, the problem is solved. Joe shares the exciting conclusion.

-Joe shares the solution to his longtime issue logging into sites with untrusted self-signed certificates. The message would show "This Connection Is Not Private" and you could click Show Details, then click Visit this Website, which would prompt for the login password. However, then it tries to reload the page and the same thing happens (This Connection Is Not Private...). Solution: use Private Browsing. This seems to solve the issue in the future, even when visiting a site in a normal browsing session i.e. without Private Browsing.

-Not to bring the show down, Sam shares two stories of how his company and two separate clients parted ways.  Both for different reasons but it led to a rough start to 2019.  The team discusses the breakups and the benefit of ridding yourself of bad relationships before they bring you further down.

289: Deep Thoughts

Topics:

-Sam shares his thoughts on seeing a fellow customer at a local diner and what his business and life might be like

-Sam’s story reminds Joe of a time when the two of them used to get together for their breakfast meetings

-After being around a long time, old clients seem to find their way back around

-What kind of stance should be taken when clients don’t follow your recommendations?

-A possible client that Sam is negotiating with is being severely under-billed by their current tech company. This causes a challenge for HCS to quote the job.

-As Joe says, we compete on value not price. And Sam loves when potential clients are shopping around and don’t go with him at first. Then they come back around after dealing with a “cheaper” solution.

-Sam shares deep thoughts about chance meetings, life decisions, and how the show has changed his life and his business.

-”I should have known this”: Sam sheepishly shares how he was not aware of being able to easily move the cursor on the screen on an iOS device

-At a network installation for a client, Joe notices a distance issue with PoE access points and how the speeds vary.

-After dealing with a variety of Ubiquiti products, Joe has a good deal of information to share. Within that same discussion, billing for managing alerts, updates, etc. for this equipment has come front of mind for Sam.

-Adam Karneboge of macOS Support Essentials fame, reminds Sam that the name of the show violates Apple’s Style Guide

288: Shoehorns, Straight Jackets & Ducktape

Special Thanks To Our VIP Sponsors!

Topics:

-Jerry gets Joe to talk about the challenges of working remotely and the fun of TeamViewer

-Presentation is everything: Joe also discusses how to relay his time away to a client

-Listener Tim Hannon wrote in to present some good use cases for the new Mac Mini

-Post show, Sam shares a link about the secret world of the Mac Mini: https://www.apple.com/newsroom/2018/10/the-secret-world-of-mac-mini/

-One of Jerry’s clients has a frustrating time with an iMac that would spontaneously reboot

-Going down memory lane, the crew shares old and odd client stories

-More feedback from listener Tim Hannon in response to Joe’s issue - Time Machine reporting unable to backup but upon remote session, the next attempt completes. Tim references eclecticlight.co:
https://eclecticlight.co/tag/consolation/ - unified log in Mojave and earlier
https://eclecticlightdotcom.files.wordpress.com/2018/03/runt2m2.zip - RunT2M2 – runs T2M2 as root to enable assessment of Time Machine when in normal user mode

-Jerry has a peeve, a tip, and a case to be made:

-Jerry’s peeve: Mobile data list on iOS not alphabetized (Joe provides the answer - it is based on data consumption)

-Jerry’s tip: Using TidBITS Content Network for social media

-Jerry’s case to be made: Using texting in your business for efficiency (business number, not cell phone). Joe counters because replying on the business line is not as simple.

Thank you to all of our Patreon sponsors!

Thank you to all of our Patreon sponsors!

286: Team Expectations

Topics:

-Joe kicks off the show trying to gather Sam’s secrets to hiring only to find that Sam has no method

-Sam shares a story of how relinquishing control can sometimes not work out as expected

-When do you make that first hire? What is the key to knowing this is the time?

-Who should that first hire be? Admin or technical?

-We revisit the topic of finding ways to have your employees learn. Do they do it during work hours or is the expectation to learn on their own time?

-Developing “sane business hours” is a method that Joe and his team implemented to help build a positive culture in the office

-”Jerry McGill” discusses his thoughts on finding a niche market

-A project Sam was working on for a client seems doomed to fail based on lack of collaboration

-”Borderline negligence” is the term Joe uses to describe networking equipment that another company installed

-Jerry raves about Eero after replacing his Ubiquiti equipment in the house

285: MacMini, Why For Art Thou?

Topics:

-After recent hardware announcements from Apple, Jerry, Joe & Sam discuss the Mac mini specifically and where this updated model falls into their client needs. And what about a new iMac?

-Sam is excited about the new iPad Pro (he may have purchased one) but Jerry shoots down new product talk

-TidBITS Content Network is continually proving its value for the team

-Joe has an excellent tip about using affiliate links when doing email marketing like TidBITS

-Based on a listener’s feedback in our Slack channel, Sam recommends SetApp, a subscription service for Mac apps

-Turning on mark down support in secure notes is now a feature of 1Password. Thanks to Joe’s feedback/rant online? Who knows.

-Jerry struggled on-site at a client with an odd Gmail issue with Apple Mail and as it turns out, it was the Keychain.

GMail_Screenshot_1_.png
GMail Screenshot 2.png

-One of Joe’s client has an issue where their iCloud outgoing emails are going to spam for recipients. He utilized a blacklist tool to see if their IP or domain was on any blacklists. After working hard to diagnose, it turned out to be the fact that the user was using their ISP’s mail server to send messages.

FileVault_Failure.png

-FileVault encryption proved to be more difficult for Jerry and it required running Disk Utility from the Recovery partition

-One of Joe’s clients was trying a remote session and found MacHelp Mate!

284: When In Doubt, Whack The Plist

Special Thanks To Our VIP Sponsors!

Topics:

-Sam is at the Jamf Nation User Conference (JNUC) 2018. He discusses his time there and MDM concepts as a whole.

-While at JNUC, Sam spots a CCP shirt on a listener. Big shoutout to Chris Stout of Stout Computer Services

-Joe is Southeast of Sacramento, CA in Bakersfield. On the road, laundry is a luxury!

-Sam had the opportunity to watch a live recording the 100th episode of the Mac Admins Podcast

-To get into technical topics, Joe brings up a nagging issue he has been having with TeamViewer. After his own trials and tribulations, he has come up with a solution that should help others.

-The team also discusses other remote access tools like Bomgar, Splash Desktop, and Addigy

-An issue related to iTunes showing a phantom update when connecting an iOS device creates a head scratcher that didn’t appear to have an obvious fix

-Amongst the many issues Sam has had with his 2016 MacBook Pro, he finally has a resolution to his network lags when switching networks. HINT: go to /Library/Preferences/SystemConfiguration

-Jerry is very happy with his Series 3 Watch with cellular and has some tips for using it without your iPhone nearby: https://support.apple.com/en-us/HT205547

-Joe seems to be alone with his phantom Time Machine alerts. Jerry and Sam consider taking him home.

Thanks to all of our Patreon Sponsors!

Thanks to all of our Patreon Sponsors!

283: The Mile High jamf Club - Interview With Weldon Dodd Of Rewind Tech

Topics:

Weldon.png

-We welcome back Weldon Dodd of Rewind Tech to the show. Weldon was kind enough to put Sam up and host him in his training space in Centennial, CO

-Joe has a correction from listener Justen Wattenberger in the way he pronounces and writes Mojave

rewind_training.jpg

-In Joe’s latest feature request corner, he wants to see shared favorites. Sam would like shared contacts.

-Joe quizzes us on the domain 1e100.net (hint: it is owned by Google)

-Sam addresses the rumors about how he spends his CCP per diem and where he sleeps at night

-Weldon gives us the scoop about his business and how it involves MSP clients as well as an Apple Authorized Training Partner

-Weldon begins a conversation about how to onboard new employees and the team shares their thoughts

-One of the methods that Sam used was to have the new hire document your steps so he/she learns how to create documentation and you get to critique the way they create notes

-Joe has a client that he respects that gave him good unsolicited feedback on his new hire. She became a barometer and may be a future method for vetting potential new employees

-Weldon compares that to a situation where he was brought on board to help vet a new educator being brought into his son’s school

-Sam has a bone to pick with Joe about a new client referral that he cannot shake

-On the topic of referrals, Weldon talks about his good business relationship with Amy McKnight and the team at The Mac Spa

-Joe asks Weldon about his decision to go all in on MSP and how difficult it was at times to say no to potential business

-After heavy experience with companies like Microsoft and Cisco, Weldon realized he was the only one on his team that could handle certain tasks. So it made him sharpen his focus on things that he and his entire team could be awesome at.

-A big congratulations to Weldon for his successful presentation with Randy Saeks at JNUC 2018!

-ACEs Conference is back for 2019! It will be held in Kansas City, MO June 4-6. Visit http://acesconf.com/ccp/ for special pricing for CCP listeners.

280: A Gaggle Of Macs - George Clooney Selfie Mode

Topics:

-Joe is just about vagrant status as he gives us an update on his life on the road

-Ashleigh has some troubles with her Air Pods and her model MacBook Pro

-Apple hardware costs are making the guys wonder about new purchases

-A conversation with a client with a “gaggle of Macs” about the upgrade path

-Watchman Monitoring helps to generate customized reports either internally or for the client

-As rumors swirl about an October hardware release, Jerry hopes for an iPad with a USB-C connection that can also be used as an external display.

-PSA for Backblaze customers - upgrading to Mojave could cause Backblaze to stop backing up. Follow the article below to allow full disk access:
https://www.backblaze.com/blog/mojave-permissions/

-1Password can still autofill credentials but can no longer execute a login (ie. pressing Return) in the latest version of Safari

-Also in Safari 12, Citrix now has an issue running. One of Joe’s clients has this issue after upgrading on her own. Here is a post about the fix:
https://discussions.citrix.com/topic/398482-ica-download-on-safari-12/
And a blog post from Citrix about the issue:
https://www.citrix.com/blogs/2018/08/03/npapi-support-is-being-removed-from-safari-12/

-Jerry references MacBreak Weekly, where they mention an app called Focos, which uses computational photography to perform amazing edits on your photos

-Jerry wants the new phone for “George Clooney selfie mode”

-Joe has a client with a new domain that ends in .photography, which caused all sorts of issues as many apps don’t understand that it is a URL. His work entailed adding the domain to Google Search Console, along with adding variants, selecting defaults, and adjusting country/language settings. Here are Squarespace recommendations:
https://support.squarespace.com/hc/en-us/articles/205814568

-Joe shares a problem and solution for an issue in Mail app when composing a new email

-Joe introduces yet another new segment: Joe's Corner Down by the River. Note that when removing ~/Library/Mail/V5/MailData/Envelope Index, Envelope Index-shm, Envelope Index-wal, ExternalUpdates.storedata, ExternalUpdates.storedata-shm, ExternalUpdates.storedata-wal, when rebuilding mail database, messages for IMAP accounts are re-downloaded from the server! Eats up limited cellular bandwidth.

279: Pontiac Data Loss

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Topics:

-How do you save clients from themselves

-Jerry moves a conversation to Zendesk to have a paper trail to “CYA”

-Follow up on Joe’s gripe due to Face ID not having a “try again” feature. Michael Thomsen of Origin 84 made us aware that tilting the phone away from you and back will allow another attempt. iOS 12 has since addressed this issue.

Pontiac Data Loss.png

-After a recent to the Apple Store for a screen repair, Joe receives paperwork about “Pontiac data loss”

-Joe contemplates the new iPhone Xs Max

-While at the Apple Store, seeing the new watches was tempting, although the latest pricing could be a deal breaker. Jerry finds a deal on eBay.

-Joe encounters malware that was previously undetected by Watchman but cleaned by Malwarebytes

-For Addigy subscribers, you can offer Malwarebytes breach remediation as an automated maintenance task for your customers.

-A blast from the past, Jerry has some dealings with SMB Up

-Joe takes some advice from our friend Adam Engst at the TidBITS Content Network

-It’s that time of year for users prematurely installing the latest macOS, Mojave

-Among the plethora of disreputable maintenance software, Jerry is a fan of Clean My Mac by Mac Paw.

Thank you to all of our Patreon supporters!

Thank you to all of our Patreon supporters!

277: Tinfoil Hat With Chin Strap Security Method

Topics:

-Joe talks Apple Watch

-Joe introduces two new segments:

-“What I learned at the Apple Store”
Joe learned how to check his iTunes gift card balance

-”What I learned from the client”
The keyboard shortcut of Command+Backslash auto populates credentials from 1Password
Sam is blown away by this, yet Jerry has been doing this for years. It prompts Sam to quickly come up with a new segment of his own: “What I learned on Command Control Power”.

-Joe has a rant about 1Password 7 and offering markdown support, which inadvertently had a detrimental affect on his Secure Notes within 1Password.

-Wearing his tin foil hat, Joe talks about entering computer passwords and other potential data while on public networks or on camera that could already be compromised.

-Continuing the security topics, the gang talks about directory bound account passwords in large organizations that are set to Welcome1.

-Joe has a bone to pick with Microsoft Exchange due to another missing feature that exists elsewhere. It seems to be missing multiple alerts in calendar events!

-Sam gets frustrated about a freebie he offered to a client that turned into a much longer visit than expected

Thank you to our listeners!

Thank you to our listeners!