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241: "Not Dead Yet" With Weldon Dodd of Rewind Tech - Denver, CO


-To start the new year, we are very pleased to be joined on our first live show of 2018 by Weldon Dodd of Rewind Technology in Denver, CO.  Weldon hangs with the crew as another host in case Sam goes missing again.

-Some things never change, the old HCS land grab jokes are in full swing

-Joe discusses the first zero day exploit of 2018, actually launched via tweet on New Year's Eve. Check out the IOHIDeous narrative on GitHub, kind of interesting! The vulnerability exists in a process called IOHIDUserClient which the macOS limits to having only a single instance at any given time, which happens to be spawned by WindowServer. So in order to exploit the vulnerability, we need to kill the WindowServer process. But terminating it requires admin privileges and essentially reboots the GUI, so this is not a viable mode of exploitation. But it turns out that by logging out the user, WindowServer releases its IOHIDUserClient temporarily, giving the exploit enough time to spawn its own instance of IOHIDUserClient and leverage it to compromise the system. The exploit can use "launchctl reboot logout" which does not display a warning dialog. The exploit can also use an AppleScript command to send loginwindow an event called "AppleEventReallyLogOut" (osascript -e 'tell application "loginwindow" to «event aevtrlgo»'), and loginwindow apparently doesn't care who sent the event, but it does display a dialog box as if the user selected "Log Out" from the Apple menu.

-Jerry wonders if this will be on the CCP test

-Sam recalls a story working after hours at a client when the alarm goes off

-Weldon shares his story of a Promise RAID gone wrong. Friends don't let clients pull drives out of RAID drive bays.  It also leads to a further discussion about how to handle RAID solutions and future expansion.

-A handy virtualization app for Synology, which Sam has used in conjunction with CrashPlan, is Docker: https://www.synology.com/en-us/dsm/feature/docker

-Jerry is busy building Minecraft worlds on Synology. He ends up needing a volume formatted as Btrfs.  Read more here: https://www.synology.com/en-us/dsm/Btrfs

-Time Machine and Synology has had a spotty past

-Sam discusses a Wi-Fi upgrade in NYC and replaced aging equipment with Ubiquiti Unifi. He also has some advice on utilizing a Cloud Key.

-He also mentions a handy workaround to test network settings remotely while still needing to reconnect to the remote computer.  Joe recalls a similar solution for another problem.

-Jerry talks about the Unifi In Wall units that he has set up recently: https://inwall.ubnt.com

Thanks as always to our Patreon sponsors!


Listen to the outtakes and learn the origin of this picture!

214: Hiding In The Server Room or Where The Buffalo Roam


Jerry shares a story about working on an older MacBook Air that takes an interesting turn

Old tricks for retrieving data from dead hard drives are discussed. Do you risk it or go right to Drive Savers?

Sam makes an attempt to restore a file for a client and takes some time to hide out in the server room when he can't find it

Jerry goes through a scare with a Buffalo NAS when at a client site and comes up with a creative solution:
Buffalo LinkStation Pro Duo 2-Bay 2 TB (2 x 1 TB) Network Attached Storage LS-W2.0TGL/R1 https://www.amazon.com/Technology-LinkStation-Attached-LS-W2-0TGL-R1/dp/B001696ZXA

Paragon - ExtFS for Mac 11 - https://www.paragon-software.com/ufsdhome/extfs-mac/

ReclaiMe File Recovery Ultimate
to recover Windows and Linux PCs, Macs, and NASes - - http://www.reclaime.com

Working with multiple versions of software presents its challenges

Liquid spills and freezer tricks lead to a recent Apple development:

AppleCare+ for Mac now available:
MacBook Pro 13-inch: $269.00 (vs. $249 before?)
MacBook Pro 15-inch: $379.00
iMac: $169.00 (same as before!)
Get up to 3 years of accidental damage coverage and 24/7 expert telephone technical support from Apple, the people who know your Mac best.

The guys all have Late 2016 MacBook Pros and kick around the idea of upgrading to the latest model with Apple's hardware announcements

Use Etrecheck to search for legacy items that might be affecting your computer's performance:

205: A Square With Rounded Corners


Jerry picked up a USB-C to Ethernet adapter with "groovy" lights
-Anker USB-C Gigabit Ethernet Adapter

Some Apple Watch discussion with regards to unlocking your Mac and updating

Sam & Jerry get into some iCloud Family Sharing and Child Apple ID issues

Jerry recommends a couple of apps for extracting data from iOS devices:
-ecamm PhoneView: http://www.ecamm.com/mac/phoneview/
-iMazing: https://imazing.com

Jerry provides live tech support for iOS storage issues due to a large Photos library

Joe demos Circle with Disney and have a successful presentation at a local school
-Now they offer Circle Go for outside of the home network: https://meetcircle.com/circle-go/

Jerry recounts a story of a client diagnosing a "rogue IP" on their network

Joe's client has QB issues and deals with phony tech support.  It brings up the common issue of fake sites in legitimate Google searches.

The guys talk about the level of FUD (Fear Uncertainty and Doubt) amongst people with regards to technology

Aw Snap! - Joe brings up his disdain for Google Chrome's error messages

Our call for feedback about joining the Apple Consultant Network (or not) was answered by our listeners and brings about some discussion

200: Not So - Off The Rails!


-PsiMac is hiring! Judy offers up details about a full time consulting position at their Norwalk, CT office.

-Jerry, Joe & Sam get together for a rare in person show to celebrate 200 episodes and it goes...well it goes ok. We would like to thank our good friend Tom Bridge for putting us in touch with James Smith.  James was instrumental in making the show sound listenable after a very rough recording (it gets better about 20 minutes in).

-Jerry serenades the group and the audience at the opening of the show

-The team discusses a pre-show Google Hangout experience with some of our dedicated listeners

-A little reminiscing and trips down memory lane about the show's humble beginnings

-Down to business, Jerry goes in to a story about Gmail and Outlook 2011 security settings

-A dialogue opens up about cellular carriers and their plans.  And how to avoid higher chargers.


-Sam's daughter helps the CCP crew ring in show 200 with a batch of cupcakes

-Don't forget to join us at Aces Conference this year, where we will hold a very special live show!

-Sam got hot under the collar dealing with a client's poor planning and working with another vendor

-One of Joe's show ideas, "Residential Roundtable" gets a conversation going

-After Joe brings up another show idea, Sam's back on the couch to talk about the need for office space.  Joe offers up some of his experiences in his years in his own space.

-Admin or no admin? That topic comes up again as a point of focus for the next hire in a small business.

-Access to our back catalog will now only be available to our Patreon sponsors.  Please take a moment to visit our Patreon site and consider contributing to the show.  Thanks for listening!


181: Solutions For The Apple Consultant / LSD- What A Long Strange Trip Its Been

Recorded live on November 7, 2016

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

- Synology File Server Solution  
Network Attached Storage Product Selector - https://www.synology.com/en-us/support/ nas_selector

Synology "Disk Station" Operating System - https://www.synology.com/en-us/dsm/6.0/features

- Ubiquiti Enterprise WiFi System
Ubiquiti Networks UAP-AC-PRO-5 UniFi Access Point Enterprise Wi-Fi System

Ubiquiti Networks US-48-750W UniFi Managed PoE+ Switch

Ubiquiti Networks UniFi Cloud Key B&H # UBUCCK MFR # UC-CK  

- Joe's positive LSD story:
A Possitive LSD Story on The News - Bill Hicks on Drugs.

iMac 27-inch Retina 5K initially failed to log into user, finally logged into user but app icons were generic, apps wouldn't open, system very slow; after deleting user account, preserving home folder, and then recreating user account and reclaiming home folder, the user account would log in and work properly but system wouldn't restart or shut down, getting stuck on black screen with arrow cursor; system log showed repeating messages about com.apple.lsd process crashing; tried safe boot and re-installing 10.11.6 with no luck; tried rebuilding LaunchServices using the following command with no change:

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -seed -r

Thanks to Apple discussion forums, Joe learned a command to list the open files associated with a given process:
pgrep -u `id -u` lsd | xargs slof -p
which listed a file in /private/var/folders/kv/2kk40mdv5wdccq6hb7y3rgk80000gn/0/com.apple.LaunchServices-134501.csstore

Deleting that file didn't work, but after researching whether it was OK to delete folders in /private/var/folders/, Joe deleted everything inside /private/var/folders/ and restarted. Sure enough, the system restarted successfully and has worked properly ever since. 


180: Watchman Monitoring Proactive Support Professional Certification / "Cupertino, We have a problem!"

Recorded  on November1, 2016


Allen Hancock joined to discuss the new Proactive Support Professional Certification.

The certification is aimed at building upon best practices, and aims at making Proactive Support an expectation, rather than something which needs explaining.

So often, people only see the value of Proactive Support after the fact. This site aims to help consumers of IT perceive the value even before it's too late. 

IT Professionals are encouraged to submit their own stories if Proactive Support at


Stories will be credited to you and link back to your site. There are no fees or affiliations required to have your story posted.

Certification as a Proactive Support Professional is granted after attending the 1.5 hour course and passing the exam.

Attendees of the course will receive Certified Proactive Support+ designation, use of the PSP Logo, and a listing in the upcoming Proactive Support Professional Locator. 

Online certification will be available in the future with similar benefits, but will lack the "+" designation. 

To be included in the initial Proactive Support Professional certification, register today at


Use coupon CCPSENTME and get 1/2 off the certification exam, which also includes dinner Tuesday at MacTech Conference.



- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming

177: Peeling An Orange WIth A Plastic Knife

Recorded  on October 11, 2016


- QuickBooks 2015 is macOS 10.12 Sierra compatibile

- Joe discusses the benefits of LogMeIn Hamachi for remote access to QuickBooks, Lightspeed Onsite, and Printer Sharing – which helped work around an issue using Canon printers over an L2TP-over-IPSec VPN connection detailed in two Apple discussion forum posts

Sam discusses configuring VPN on a Synology and the need to send all traffic over VPN in OS X. 


Unleash Your Router - https://www.dd-wrt.com/site/

PPTP Client For Sierra - https://www.shimovpn.com

- iOS 10 adds the ability to auto configure macOS Server account

- Tom Bridge Newsletter Technobits  https://tinyletter.com/technobits

- pop quiz: can you name the Mac display sizes, including decimals? which is the only Mac model with a whole number display size?

- using a Verizon iPhone on AT&T

- Verizon Phones are unlocked bacause of the agreement when AT&T acutioned off the 700MHz "C Block” frequency spectrum


- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

152: Just Signed My First MSP Contract, How Do I Get Paid?

Recorded on April 19, 2016

This weeks show is/sponsored by Drobo, a family of safe, expandable , yet simple to use start array. Drobo's are designed to protect your important data forever. Visit www.drobo.com to learn more.


- Discussion regarding signing your MSP contract and how to get paid

  • MoonClerk’s Recurring Payment Systemhttps://www.moonclerk.com/
  • Stripe "Payment Infrastructure For The Internet" - https://stripe.com/
  •  Stripe can do ACH from bank accounts now, favorable fees (0.8% with $5 cap vs. 2.9% + 30¢ for credit cards); can hook up to MoonClerk for automatic monthly billing of Managed Services plans

- ACES Conference 201
ACEs Conference is the place to be to learn about the business side of IT consulting. 

 Jerry's Status Borard With WATCHMAN Alerts

Jerry's Status Borard With WATCHMAN Alerts

- Status Board 2 - Put all your data in one beautiful place. - https://panic.com/statusboard/

- IF THIS THEN THAT - Connect the apps you love - https://ifttt.com/|
If send trigger@recipe.ifttt.com any email from info@yourcompany.com, then post a tweet to @yourcompanysalerts

Passing El Capitan -Apple Certified Support Professional (ACSP) 10.11 - http://amzn.to/1QuoZ58



- Numbers / WatchMan Alerts Pie Chart




- Qustodio feedback - https://www.qustodio.com/en/, shows Google search terms, limit total time allowed on the web, shows amount of time spent using chat including Messages app; installs profile on iPhone; TeenSafe still works for Snapchat etc. but delayed since it's accessing iCloud backups

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.
Thanks to all our Contributors: JD Strong - Strong Solutions
Daniel Escobar - Proactechs, Luis Giraldo- MonkeyBox

146: Upgrading Late Model iMac's with JD Strong of Strong Solutions

Recorded On March 8, 2016

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.
Thanks to all our Contributors: JD Strong - Strong Solutions
Daniel Escobar - Proactechs, Luis Giraldo- MonkeyBox

Command Control Power welcomes back Jack-Daniyel Strong (aka “JD” in the ACN Community) is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, J-D Strong Consulting grew over the last 12 years from a one-man consultancy to Strong Solutions, an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. Strong Solutions' sole focus is on Mac OS and iOS solutions for Small and Medium Business.


iMac Intel 27" Retina 5K Display Adhesive Strip Replacement

This is the kit you need to open and remove the glass along with strips to re-glue the panel back on the chassis.


- JD mentions the hinge on the iMac pedestal which is known for breaking. The black barrel shaped springs are made out of plastic!




- OWC Aura Line of Upgrades for most of the Apple lineup -http://eshop.macsales.com/shop/SSD/OWC

- Recommended Samsung EVO SSD Driveshttp://amzn.to/1QPDG7H




- Cindori Trim Enabler  https://www.cindori.org/software/trimenabler/

- SSD FanControl (free) - http://exirion.net/ssdfanctrl/

- Macs Fan Control (free) - http://www.crystalidea.com/macs-fan-control

- Field Service Kit Conductive Pvc with 6Feet Wrist Strap&10Feet Ground

- Joe tells backstory of Early 2011 MacBook Pro 15-inch that would initially recognize OWC SSD, format it, install an OS, and migrate user data to it.. then a week later, the user started having spontaneous shutdowns; we determined the SSD was unmounting; ordered an RMA, and the new SSD could be formatted but then upon installing an OS, it would present an error that the download may have been damaged, this was with a known-good OS installer on a USB flash drive; we could check in Disk Utility and see the SSD had unmounted; we put the same SSD into a different machine of the same exact vintage and it worked fine, so we traded with the company and it's been fine ever since; put an Apple SSD into the problematic MacBook Pro and it worked, although we still don't entirely trust the machine. That was in November, several months ago

- fast forward to a few weeks ago, we installed an OWC SSD into a Mid 2011 iMac, and we has the exact same symptoms of the MacBook Pro problem: SSD would format, but OS wouldn't install. Ordered an RMA SSD along with temperature sensor cable per OWC recommendation and it worked great. This was after installing an OWC SSD into the same model iMac one week prior which worked fine and uses SSDfancontrol software instead of temperature sensor cable

- we built up the confidence to attempt an SSD upgrade in the Late 2012 iMac. Opening it went well thanks to parts and tools from iFixit, and guidance from JD Strong. OWC SSD exhibited same problem again, but this time it may have been due to the installer issue due to Apple's certificate expiration; so we installed a Samsung SSD and it worked great. New standard practice.

PSA on servicing 2012 and newer iMacs from last nights live show…_
Heat guns and iMacs should *never* cross paths. The heat can damage the IPS display panel, and also ruin the e-coating on the glass. 

The _adhesive_ is more a double-stick foam tape know to Apple as VHB (Very High-Bond Adhesive). _Cutting_ the foam is the best way to get into these. Be careful using guitar picks as you can lose them inside the machine, or go to deep and hit a cable. Cutting wheels are the best, but you’ll only get a few uses out of each wheel. Go slow, and be sure to use painters or clear packing tape to hold the bottom of the glass to the chin of the iMac.
When reassembling the iMac, use care when setting the panel to the chin, we’ve had the glass break on us (or chip). 
Apply the new adhesive strips to the iMac frame before mating the bottom of the panel to the iMac chin. Again, use painters or clear packing tape to hold the bottom of the glass while you reattach cables and then remove the outside adhesive backing.
If you’re not sure, find an AASP to work with at https://locate.apple.com .

We're going to ACEs Conference! use #ACEsConf2016 and coupon code ACEs&CCP for $50 off!


142: Occam's Razor - Migration or Clean Install?


Recorded on February 9, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!


Skooba Cable Stable Mini (750-250)  http://amzn.to/1O8sa0X

Wiha 91118 Green Canvas Pouch for Sets, 8 positions  - http://amzn.to/1Khj6MH

Apple Wired Keyboard MB869LL/A - A1242 - http://www.ebay.com/sch/i.html?_from=R40&_sacat=0&_nkw=Apple+Wired+Keyboard+MB869LL%2FA+-+A1242&_sop=15

How do I disable System Integrity Protection (SIP) AKA “rootless” on OS X 10.11, El Capitan?

How to properly backup and restore the System Keychain in OS Xhttp://www.sebastiencouture.com/post/88839839716/backup-restore-system-keychain-os-x

Frequently asked questions about iCloud Keychain

- Enjoy Command Control Power ?
Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.


123: Dave Provine of Premier Mac - “What’s Your End Game?"

Recorded on October 20, 2015


- CCP is joined by Dave Provine of Premier Mac from Baltimore, Maryland - https://www.premiermac.com . Dave has been an Apple Consultant for 20 years and discusses his practice. Topics include hiring a Personal Assistant and transitioning to a full time IT employment opportunity.

- Integrated Services Digital Network - https://en.wikipedia.org/wiki/Integrated_Services_Digital_Network

-Font/DA Mover

- Power Macintosh G3https://en.wikipedia.org/wiki/Power_Macintosh_G3_beige

- 107: Scaling the One Man Band, Part 1 with Mike Kingsley - http://commandcontrolpower.com/podcast/2015/7/1/107-scaling-the-one-man-band-part-1-with-mike-kingsley?rq=mike%20kingsley

- Tee Spring Offering For Command Control Power - "The Guys Get Shirts!" just ask Paul Anka

Have you tried restarting?
Any technology consultant's first and most frequently-asked question, this is step zero before the real troubleshooting can begin.

The unofficial slogan of Command-Control-power, a podcast from members of the Apple Consultants Network, is available for a limited time emblazoned on the back of a high quality charcoal t-shirt.

Show your support for the show, and let your shirt ask the question so you don't have to!
Design will be printed on
Teespring Premium Tee - $23.00


- American Advertising Federation - http://www.aaf.org/about-aaf

-  Electric Objects https://www.electricobjects.com

122: Buying A Used Mac & Tom Schmidt of The Mac Guys +

Recorded on October 13, 2015

                        Tom Schmidt - TheMAcGuys+

                       Tom Schmidt - TheMAcGuys+

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!


- Joe, Sam and Jerry begin the show with a topic submitted by a great supporter of the show, Mark Fuccio. He asked about some tips or guidance in purchasing a used Mac.

Joe has had positive experience dealing with "MacOfAllTrades - Buy a Mac. Sell a Mac"
http://www.macofalltrades.com and "PowerMax" https://www.powermax.com

Determining battery cycle count for Mac notebooks -https://support.apple.com/en-us/HT201585

You can find Mark on Twitter at @markfuccio and occasionally he appears on Chuck Joiner's "Mac Voices" - https://vimeo.com/123409153

- CCP is joined by Tom Schmidt - Tech Supervisor at The Mac Guys + who "provide exceptional repair and proactive support for Mac computers in the Minneapolis/St. Paul area. Call 763/331-MACS (6227) in Minnesota, 715/426-9670 in Wisconsin"
You can find Tom on Twitter - @tomdar2  and also appears on this podcast http://notanothermacpodcast.com/not-another-mac-podcast/2015/7/26/not-another-mac-podcast-episode-163-backup-your-data-or-you.html

CRM Software for Computer Repair Shops and more. http://www.repairshopr.com

World's first Apple computer retailer to shutter operations on Mar. 30 http://appleinsider.com/articles/14/03/20/worlds-first-apple-computer-retailer-to-shutter-operations-on-mar-30

Apple Studio Display 21 CRT Discharge Instructions & Tool http://www.macrepaircentral.us/studio-display-21-crt/rear-housing-1.html

Apple III - https://en.wikipedia.org/wiki/Apple_III
"Many Apple IIIs were thought to have failed due to their inability to properly dissipate heat. inCider stated in 1986 that "Heat has always been a formidable enemy of the Apple ///", and some users reported that their Apple IIIs became so hot that the chips started dislodging from the board, causing the screen to display garbled data or their disk to come out of the slot "melted". BYTE wrote, "the integrated circuits tended to wander out of their sockets". Apple advised customers to lift the Apple III off the desk until it was six inches in the air, and then drop it to reseat the chips. Other analyses blame a faulty automatic chip insertion process, not heat."

The Apple iPod by HP

Microsoft Re-Designs the iPod Packaging


121: Walk In The Wilderness or Go Away and Flounder - Live

Recorded "Live" on October 6, 2015

- Enjoy Command Control Power and want more commercial free programs?
Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.
Thanks to:

Kevin Ginger, kGinger Consulting, JD Strong, Strong Solutions, Daniel Escobar, Proactechs for their support.


- El Capitan - The first week, anecdotes and observations

Outlook 2011, OS X El Capitan and the Pinwheel of Patience

The fix is in! Released after Our Show - Fix For 2011
Microsoft Office for Mac 2011 14.5.6 update

No more Repair Permissionshttp://www.macissues.com/2015/10/02/about-os-x-10-11-el-capitan-and-permissions-fixes/#more-3883

- Chat about Apple Watch 2.0 and length of time it takes to ring. Clients indiscriminately downloading the latest OS. Where do you listen to podcasts?

- Joe shares a story about his wife, Ashley going to the Apple Store with a broken iPhone. 
One of our listeners writes: "The stores are so overwhelmed with folks that have damaged devices and no AppleCare that they have taken this defensive stance. It's actually a rarity for someone to have coverage."

The psychology/negotiating stance of Apple when a user walks into the store to replace a damaged iPhone.

Still one of my favorites - Lady goes crazy at an Apple Store https://youtu.be/jiyMx7rDKAM

- Power cycle Time Capsule and AirPort Express to resolve failure to pass Bonjour traffic.

116: Live with Brian Best discussing Gruntwork, CrashPlan, and more


Recorded live on September 1, 2015

Brian Best from BestMacs and Mac-MSP Gruntwork in Lawrence, KS. 
Twitter - @BestMacs & @MacMSP
email: brian@mac-msp.com

- The conversation begins with a discussion about running a CrashPlan Server on your MacAdmin office or data center. 

rsync Backups on a Mac - http://www.rsync.net/resources/howto/mac_rsync.html
Shaun Costello’s “Background Backup” - http://www.backgroundbackup.ca
CrashPlan from Code 42https://www.code42.com/solutions/

Code42 ’s Now Defunct SharePlanhttp://www.code42.com/news/releases/2013-10-01-code42-launches-secure-enterprise-file-sync-and-share/

Code42 to stop selling once-touted file-sharing product -http://www.bizjournals.com/twincities/blog/in_private/2015/08/code42-kills-shareplan-file-sharing-syncing.html

“Nobody cares about backup. Everybody cares about restore!” - Shaun Costello

- The focus of the interview moves to Gruntwork, BlueSky & OnIt for Managed Service Or Care

1) Gruntwork - http://mac-msp.com/gruntwork

Just $37.50/month for up to 15 Macs. $2.50/month each additional.
No outrageous start up fees – only $99 to setup your branding and a Gruntwork server unique to you. (Others charge $6000 or more!)
Discounts for Watchman Monitoring subscribers and Apple Consultants Network members. Annual pricing available at 10% off. Contact us for quantity breaks and education discounts.

90-day 100% satisfaction money back guarantee on monthly fees

2) Onithttp://mac-msp.com/onit
The first RMM developed and used by Mac-centric managed services providers to support thousands of Macs world-wide. “OnIt is Mac-MSP Gruntwork plus a light version of Watchman Monitoring"

3) BlueSkyhttp://mac-msp.com/bluesky
“ BlueSky: the only Mac-first, instant access, private server, behind-the-scenes capable, and unlimited concurrent admin remote solution."

Patreon sponsors:
Kevin Ginger @ kGinger Consulting LLC in Portland, OR – $10.00
JD Strong @ Strong Solutions in Spokane, WA – $30.00
Daniel Escobar @ Escobar Solutions and Proactechs.com in Miami, FL – $30.00

114: Six Degrees Of Xerox PARC


Recorded on August 19, 2015

We're sponsored this week by Bushel - Bushel is a cloud-based Mobile Device Management (MDM) solution for the Mac, iPhone, iPad and iPod devices in your workplace. Designed to make the complex tasks simple so you can focus on business.

- Please support MacTech Pro Events, designed for the professional tech or consultant who supports Apple technologies.

If you're a professional tech or consultant supporting Apple technologies, MacTech Pro Events are designed specifically for you, the Apple tech. As a CMD-CTRL-PWR listener, you get a special deal — $200 off PLUS a full year of MacTech Magazine in both print and iPad (over $100 when purchased on the newsstand). Go to http://pro.mactech.com/go/ccp/ for your discount.

Followup: Joe discusses more followup with his client and the Apple ID issue. He ultimately got his case escalated to Apple ID Engineering Team.

- Joe, Sam & Jerry reflect on their experience at MacTech NY where they not only attended but were topic presenters. Kudos to organizer Neil Ticktin, and session chairs Kim Manitt from MacDivas and Chuck Edwards from Charles T. Edwards, LLC

Upcoming events include: 
MacTech Pro Dallas - September 2, 2015

MacTech Pro Denver - September 30, 2015

MacTech Pro Conference - November 4-6, 2015 | Los Angeles, CA

- Jerry talks about updating / imaging 21 Mac Minis in a school Music Lab. He completes the job with a "poor mans" version of Deploy Studio via SanDisk Extreme 64GB USB 3.0 Flash Drives - http://amzn.to/1JxnO7V

Mention Of Sam Valencia’s great Imaging on OS X Learn by Video: Modular Vs Monolithic Images Peachpit Course -  http://www.peachpit.com/store/imaging-on-os-x-learn-by-video-modular-vs-monolithic-9780134184517

Carbon Copy Cloner was used to image the Macs and also include the new Recovery Partition. Invaluable! http://bombich.com

- Sam shares an email exchange with a client that turns from terse to positive. A lesson to be learned by not responding to emails too quickly.

- Joe shares the history behind the location of his business PSIMac. Joe's story of PsiMac office being the former office of Jack Goldman, founder of Xerox PARC and chief scientist for years. An incredible link with computer history, the origins of Xerox Palo Alto Research Center, Steve Jobs and Apple Computers. 




Joe's story of PsiMac office being the former office of Jack Goldman, founder of Xerox PARC and chief scientist for years

- Sam closes the show with an unusual issue with a client machine that had unusual file ownership issues. Mentioned is the cfprefsd function that has been a part of Mac OS since Mt Lion - http://manytricks.com/blog/?p=3049

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106: Selling hardware, payment terms, and contract negotiations with Mark Fuccio, Part 1

Recorded on June 16, 2015

We are honored to be sponsoring MacTech Pro Events. The next MacTech Pro Event is in Chicago on July 22, 2015. Get a special discount at mactech.com/events/cmdctrlpwr

This week we are joined by Mark Fuccio, a Go to Market Consultant who's worked with Connected Data, Drobo and other storage vendors. Follow @markfuccio and visit his company, Tactics Sells High Tech at tshti.com

Special thanks to Mark for bringing up these important topics for discussion.


- the business of selling hardware and extending payment terms to your clients

- contract negotiations

- Jerry observes that AirPort base stations can fail to pick a new channel unless "updated" (even without actually making any changes to the configuration)

- Joe has trouble assigning a new TeamViewer ID, and seems to realize his mistake

- considerations when migrating, cloning, and redeploying machines

096: Random shutdowns

Recorded on March 31, 2015

- Joe buys a MacBook Air from a client with a bad SSD and installs a 480 GB flash upgrade from OWC

- Joe's client brings in a MacBook Air running extremely slowly; maybe thermal protection mode? AppleCare fixes it!

- etiquette with "strange stuff" in downloads, trash, etc.; airing dirty laundry

- strange signs in clients' homes, e.g. "please be aware of turtle"

- Sam troubleshoots a machine at macminivault.com

- thanks to Charles Edge for his .serversetupdone tip on Krypted.com