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255: Live April Show - Deep Down In A Bunker In Switzerland

We welcome our new VIP Patreon sponsors:

 Zvon Petric - At Your Server

Zvon Petric - At Your Server

Topics:

-Jerry has an amusing client story about a lost password and how he put Addigy to good use

-Speaking of passwords, Sam describes an uncanny story about how an Apple employee guessed a user's password out of thin air

-Sam describes a story of how a client was scammed via email for over $200,000.  It calls to mind that Ubiquiti was similarly the victim of an email scam to the tune of $47 million dollars!  
http://fortune.com/2015/08/10/ubiquiti-networks-email-scam-40-million/

-Two possible options for secure mail:
Proton Mail: https://protonmail.com
Mimecast: https://www.mimecast.com

-Joe encounters an interesting startup message in verbose mode: "Too many corpses being created"

-One of Jerry's clients has some issues with spam filtering with Only My Email and directing messages to Fast Mail

-Is long propagation time still a thing?

-GFI sucks! - According to Joe's experiences.  Media Temple isn't much better.
Go to status.gfi.com and view the history to have a laugh

-Jerry has an interesting experience with Sherweb where a certificate trust dialogue box appears for a client's email...

IMG_2572.jpg

-Microsoft Remote Connectivity Analyzer: https://testconnectivity.microsoft.com

-Sam runs across a situation where copying files using the Synology GUI was unbearably slow.  He ended up enabling SSH on the Synology and used a host Mac to initiate an SSH connection and utilitized the cp command:
cp -pr /source/directory/ /destination/directory/

-ACEs is just around the corner and the group shares some great quotes from previous attendees.  If you haven't already, sign up for ACEs today!

-Sam & Joe have a secret meeting at PsiMac World Headquarters

-Joe spins a yarn about calendar invites and an Apple ID, Google Calendar, and Microsoft Exchange, oh my!

235: The Lazy Man Migration Assistant

TOPICS:

• Joe wonders: how many clients have gotten the wrong impression when you give them the recommendation "Just use 1Password.”

foto-wtf-mac-grande-starbucks.jpg

• iLugger: https://www.ilugger.com/

• Joe reveals another boneheaded move during his company's email migration – learn from his mistake! He exported contacts to a vCard file, but forgot to turn on Export Notes in Contacts app preferences

• CodeTwo Exchange Sync
https://m.codetwo.com/exchange-folder-sync

• The Mac CRM & Project Management app trusted by busy teams.
https://daylitemac.com

• thanks to listener Tim Hannon for the courteous correction about the pronunciation of patron Steve Sorbo's business name, Mac SOS

RAMDoubler.jpg

• Resolve issues caused by changing the permissions of items in your home folder
Repair Permissions - https://support.apple.com/en-us/HT203538

• how to enable Apple Remote Desktop (ARD) using the kickstart command on the command line:
https://support.apple.com/en-us/HT201710

Screen Shot 2017-10-27 at 9.23.55 AM.png

• Joe walks through his process of migrating data to a new iMac running High Sierra, which provided validation for many consultants best practice for a successful migration. The Migration Assistant built into Setup Assistant didn’t work even after repairing the source drive, rebuilding the source disk directory, letting it calculate the space needed for all items first, etc. Creating a Temp user account, installing all software updates on the destination machine first (just iTunes in this case), and perhaps most importantly using Migration Assistant in the Utilities folder is what finally yielded a successful migration

• Joe offers a bonus migration tip. If you're unable to delete a user account in High Sierra, this helped, surprisingly: https://discussions.apple.com/thread/8087348?start=0&tstart=0

226: Interview with Jelani Memory, Chief Product Officer from Circle Media, Inc.

September 19, 2017

TOPICS:

Sam, Joe & Jerry speak with Jelani Memory who is the Chief Creative & Product Officer for Circle Media Inc., known for their award winning product, Circle with Disney. Jelani is a former director and freelance commercial photographer for brands like Nike and Adidas.

Circle Media Inc. exists to develop family-centric products that redefine how we connect. Circle with Disney is the first of many products to help families bring balance to their connected life.

 

We believe family is everything. They are the amazing group we do life with, every day. They define our character and shape who we become. Everyone calls someone family and some place home.

As technology becomes more intertwined with our lives, the key is to get the most out of it, without having it completely take over. We want to make it as easy as possible to help families find that balance in their lives. Circle with Disney is available now, visit www.meetcircle.com

http://www.netgear.com/landings/circle/
NIGHTHAWK AC2300 WIFI ROUTER NOW WITH Smart Parental Controls

Jelani Memory
@Jelanimemory

@meetcircle.

 HTTPS://WWW.PATREON.COM/CMDCTRLPWR

HTTPS://WWW.PATREON.COM/CMDCTRLPWR

202: Live With Justin Esgar of ACES Conference & KGinger Consulting

Topics:

Command Control Power is sponsored this week by ProSoft Engineering, makers of Drive Genius & Data Rescue. Visit www.prosofteng.com/ccp to save $100 on your professional upgrade license or $50 off a personal license.  If you are new to Drive Genius, use coupon code DGDR132 to purchase a new license.

-Sam has been replaced!  Kevin Ginger joins the show in an official co-host capacity

-We also welcome Justin Esgar to the show to talk about the upcoming Aces Conference. Justin talks about the lineup and the impressive list of speakers.  

---Sign up for a half hour session to talk 1-on-1 about business consulting with Jennifer or Mike.  
The Pumpkin Plan: A Simple Strategy to Grow a Remarkable Business in Any Field
-By Mike Michalowicz
http://amzn.to/2nlXQPO
---Proactive certification with Allen Hancock of Watchman Monitoring

-Jerry grills Kevin on how often he is on Slack.  He is always there to support his fellow consultants.

-Kevin discusses issues with OWC Aura drives and a viable replacement in a flush mounted SD card carrier.  It’s especially useful for additional storage for iTunes or Photos libraries.

-BASEQI aluminum microSD Adapter for MacBook Air 13" and MacBook Pro 13"/15"
http://amzn.to/2oh1YQw

-SanDisk Ultra 200GB Micro SD (SDSDQUAN-200G-G4A) 
http://amzn.to/2nT5eyu

-Kevin also discusses his client base, which is mostly full MSP businesses clients. 

-Being a one man shop, he is considering hiring and an admin looks to be on the radar for the next hire.

-You can find Kevin and his business at www.kginger.com or on Twitter @kginger_cons

-A big thank you to all of our Patreon sponsors!  Listen for an update to how Patreon sponsorship works and how it affects access to the back catalog of show.

197: Free Cheese, Aces Conference & Dogs

Topics:

-Sam leads off with some very exciting news about his business

-Office or no office.  Joe poses the question and reviews some of the pitfalls as well.

-Some follow up from Sam regarding a client resistant to monthly billing

-"The router guy" reaches back out and Sam sees an opportunity for a Ubiquiti solution

-Join us for ACES Conference in May of this year.  Use the coupon code "command" to receive 10% off the current ticket price!

-Consider a VIP session with Mike Michalowicz to learn how to deal with client reluctance to give referrals, the "cringe factor" when your phone rings, working with other vendors.

-The ongoing dilemma of dealing with clients that don't pay on time

-Some follow up from Joe about changing the email address for an Apple ID.  Jimmy Obomsawin (@jimmymacsupport) gives a tip about how to work through the issue if you are stuck with a device using the old address.

-Sam has his moment to use his Apple expertise to assist a traveler on line with a digital boarding pass issue.

-Friend of the show, Matthew Waples (@waples) graciously hosts Sam at a local watering hole in Dallas.

-Extra credit: Some amusing client dog stories get kicked around.

188: Interview With Jason Dettbarn / Founder & CEO of Addigy - Cloud Based Mac Management Platform

CCP proudly welcomes Jason Dettbarn, founder & CEO of Addigy, a Cloud Based Mac Management Platform.  Addigy simplifies and streamlines the IT management of your Macs by providing a comprehensive approach to security & management for macOS.

Jason, who obtained his Masters in Computer Science, worked for a few big players like CA and Kaseya before leaving to start Addigy in May of 2014.  Take a listen as we dive in deeper with Jason to learn about why he started Addigy and why it fills a void in RMM (Remote Monitoring & Management) support for the Mac.

Sign up for a free trial with Addigy: https://cmdctrlpwr.addigy.com/signup

160: "The Coconut Network" With Jerome Koehler

Recorded on June 5, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

SAMUEL VALENCIA - TEAM V | 2016 TCS NEW YORK CITY MARATHON

Team V is the official endurance fundraising program for The V Foundation for Cancer Research. http://www.jimmyv.org

https://www.crowdrise.com/samuel-teamv/

 

 

 

 

Today we are joined by Jerome Koehler of IFIXPRO.COM from HONOLULU, HI . We discuss some of the challenges facing Apple Consultants who are making the move from "part time" consulting to "full time". This open and candid discussion examines the difficult decision of letting go of a reliable full time job and going "all in" on Apple Consulting.

159: "Live" With Andy Espo of Call Andy! Macintosh Consulting

Recorded  on June 7, 2016

This weeks show is sponsored by Drobo, a family of safe, expandable , yet simple to use smart array. Drobo's are designed to protect your important data forever. Visit www.drobo.com to learn more.

In 1988 Andy Espo was running an special event production company in Boston, MA when the need for computers pushed him into a decision; “At that point, the choice was between DOS and Mac… and it was a pretty easy decision!” His interests in technology to that point had included professional audio, video, theatrical lighting and scenery and he dove into Macintosh, first succeeding in automating his business, then starting to help other businesses with their Macs as his reputation grew. In January of 1998 Andy made the transition to full-time “Mac guy” with his company, Call Andy! Macintosh Consulting. Now in its 16th year, Call Andy! Macintosh Consulting retains an array of clients in the business, public relations, marketing, architecture, advertising and design sectors. Andy is an Apple Consultants Network member, and is an ACN Advisory Council Member Emeritus.

TOPICS:

- Early Days of the Apple Consultant Program and OnForce

- Rooted Consulting - Providing phone Help Desk services https://www.rootedconsulting.orgResidential

- Residential Work & Handling Customer Responses

- "Office space or not office space. That is the question."

MacVoices #16135: Mark Fuccio Demos The Ease of Drobo Access Set-Up

Mark Fuccio is actively involved in high tech startup companies, both as a principle at piqsure.com, or as an marketing advisor through his consulting practice Tactics Sells High Tech, Inc. Mark was a proud investor in Microsoft from the mid-1990’s selling in mid 2000, and hopes one day that MSFT will be again an attractive investment. You can contact Mark through his web site or through Twitter.

 

 

158: Balanced Billing & The "Partner Plan" With Richard Wingfield Of Envision Design

Recorded on may 31, 2016

TOPICS:

Richard B. Wingfield - Head Geek, Envision Design, LLC of Houston Texas:"I have been using Mac's in business since original Macintosh in '84 and Envision, as a consulting firm, has been around since 1993. Started part time as sole proprietor and 20+ years later we are now a firm of 5 full time consultants here in Houston.  

I tell people I am a "recovering architect" as I got my start in technology practicing architecture and being the "tech guy" in every firm I ever worked for. I even helped manage a DEC vax/vms system for a firm in Austin soon after graduating from The University of Texas with a degree in Architecture. 

This episode examines Richards own "recipe' for Managed Services. Here is a brief description as discussed:

… Simple Hybrid Partner Plan is setup so almost all the clients “get it” and are not confused about how it works

- 3 part invoice is made up of

small monthly fee per device (each mac, each windows, each iOS or android, each server… fees like $25/mac or $49/windows or $250/server etc) client must enroll ALL computers in the office (cant get cheap and have some on the system and some not)

our “consluting fee” - which is time for humans to do the work to manage, monitor, secure and maintain systems and ALWAYS includes a minimum of one 2hr visit per month

(more if needed or requested)

fees for services or hosting (if we host kerio email or rackspace or web or crashplan backups or re-sell backblaze) 

-----------------------------------

You can find more about Richard and  Envision design here: Web: http://www.envisiondesign.net

Twitter: @GEEKSapplied

-------------------------------------------

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

Thanks to all our Contributors: JD Strong - Strong Solutions
Daniel Escobar - Proactechs, Luis Giraldo- MonkeyBox

 

153: Dressing For Success ( or dress the part )

Recorded in April 26, 2016

We are sponsored this week by Mac-MSP Gruntwork by LOGICnow . Gruntwork is the ultimate managed service package for you and your clients. "Think of what you would do when trying to solve a user’s support request: run a disk verification utility. Run permission repair. Update the affected software to the latest version. With Gruntwork, those chores have already been accomplished. Your time spent troubleshooting issues is greatly reduced when the common maladies are already ruled out. Better yet, Gruntwork prevents many common problems, so the Mac just works and you can focus on higher level tasks for your client." 

Find out more at - http://mac-msp.com/gruntwork and tell them CCP sent you.
Mac-MSP is now part of MAX Remote Management by LOGICnow

TOPICs:

- The CCP crew chat about different modes of dress for client visits. Jerry leads the  discussion recounting a recent client visit and his "dress the part" philosophy.

- Sam discusses His recent Casper Suite training and commuting to New York City
Show Path in Finder Title
This tweak controls whether the full path will be shown in the Finder title bar.

To enable this setting, type (or copy and paste) the following command:
defaults write com.apple.finder _FXShowPosixPathInTitle -boolean true
To reset this setting to the default value, type (or copy and paste) the following command:
defaults delete com.apple.finder _FXShowPosixPathInTitle

CWNA® - Certified Wireless Network Administrator
https://www.cwnp.com/certifications/cwna

JAMF Training and professional development
http://www.jamfsoftware.com/training/

- Joe shares news about his future inter hires for the summer and his junior-junior techs.

- Jerry enthusiastically shares a new book about the tech industry:
Disrupted: My Misadventure in the Start-Up Bubble by Dan Lyons  
HubSpot, a Boston start-up, was flush with $100 million in venture capital. They offered Dan a pile of stock options for the vague role of "marketing fellow." What could go wrong? 

"Wildly entertaining ... Lyons has injected a dose of sanity into a world gone mad." ---Ashlee Vance, New York Times-bestselling author of Elon Musk
 

152: Just Signed My First MSP Contract, How Do I Get Paid?

Recorded on April 19, 2016

This weeks show is/sponsored by Drobo, a family of safe, expandable , yet simple to use start array. Drobo's are designed to protect your important data forever. Visit www.drobo.com to learn more.

TOPICS:

- Discussion regarding signing your MSP contract and how to get paid

  • MoonClerk’s Recurring Payment Systemhttps://www.moonclerk.com/
  • Stripe "Payment Infrastructure For The Internet" - https://stripe.com/
  •  Stripe can do ACH from bank accounts now, favorable fees (0.8% with $5 cap vs. 2.9% + 30¢ for credit cards); can hook up to MoonClerk for automatic monthly billing of Managed Services plans

- ACES Conference 201
ACEs Conference is the place to be to learn about the business side of IT consulting. 
- WE'RE GOING TO ACES CONFERENCE! USE #ACESCONF2016 AND COUPON CODE ACES&CCP FOR $50 OFF!

 Jerry's Status Borard With WATCHMAN Alerts

Jerry's Status Borard With WATCHMAN Alerts

- Status Board 2 - Put all your data in one beautiful place. - https://panic.com/statusboard/

- IF THIS THEN THAT - Connect the apps you love - https://ifttt.com/|
Recipe:
If send trigger@recipe.ifttt.com any email from info@yourcompany.com, then post a tweet to @yourcompanysalerts








Passing El Capitan -Apple Certified Support Professional (ACSP) 10.11 - http://amzn.to/1QuoZ58

 

 

- Numbers / WatchMan Alerts Pie Chart

 

 

https://macadmins.slack.com/files/macitpros/F1197AR7E/watchman_support_charting.numbers

- Qustodio feedback - https://www.qustodio.com/en/, shows Google search terms, limit total time allowed on the web, shows amount of time spent using chat including Messages app; installs profile on iPhone; TeenSafe still works for Snapchat etc. but delayed since it's accessing iCloud backups

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.
Thanks to all our Contributors: JD Strong - Strong Solutions
Daniel Escobar - Proactechs, Luis Giraldo- MonkeyBox

151: "Man, this MSP thing, could really be working for me!"

Recorded on April 12, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

T-Shirts

Our "Have you tried restarting?" t-shirts are being printed again, just in time for ACEs!

TOPICS:

- iMessage status mid-March: "some users unable to log in". Joe was one of these users (on one Mac). Apple patched an iMessage security flaw the same week. Any correlation? 

- Sam talks about managed his own managed service offering and how it affords him monthly security. Joe discusses his managed service plan negotiation with a valued client.

- Joe’s Pet Peeves
*Joe observes that the clearest indicator of a user that knows enough to be dangerous is when Printer Sharing is turned on.
*People don't understand where their files are: in the cloud (up there) or down here on their machine? They never consider the possibility that the answer is "both".

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.
Thanks to all our Contributors: JD Strong - Strong Solutions
Daniel Escobar - Proactechs, Luis Giraldo- MonkeyBox

  -   WE'RE GOING TO ACES CONFERENCE!   USE #ACESCONF2016 AND COUPON CODE ACES&CCP FOR $50 OFF!

WE'RE GOING TO ACES CONFERENCE! USE #ACESCONF2016 AND COUPON CODE ACES&CCP FOR $50 OFF!

147: Amy McKnight of The MacSpa : What’s Your Business Maturity Date?

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.
Thanks to all our Contributors: JD Strong - Strong Solutions
Daniel Escobar - Proactechs, Luis Giraldo- MonkeyBox

- Command Control Power welcomes Amy McKnight, founder of The MacSpa in Denver, CO.  - http://www.themacspa.com A Computer Boutique

Amy has a BA in Graphic Design, and has worked as a designer and freelancer in the print and publications industry. Having always working with Macs in creative industries, she has a passion for technology, as well as the arts and music, and loves coming up with creative solutions to technological challenges. After almost 6 years of immersion with Apple and training others, she partnered with colleagues to found The MacSpa. She still enjoys teaching others, solving problems, and creating on the Mac. Amy lives in Denver with her husband Eric Matelski, a well-known local artist and curator. 

 


- Amy and the Command Control Power team discuss Amy’s business philosophy and strategy, In the discussion she talks about the concept of a Business Maturity Date, conceived by Chuck Blakeman, her business mentor. 

- We're going to ACEs Conference! use #ACEsConf2016 and coupon code ACEs&CCP for $50 off!

143: Guest Hosts Luis Giraldo & Justin Esgar - ACES Conference 2016

Recorded on February 16, 2016

- Enjoy Command Control Power and want more commercial free programs?
Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

Thanks to all our Contributors.

TOPICS:

- Command Control Power would like to present a very special podcast. Welcome guest hosts Justin Esgar and Luis Giraldo, founders of the ACES Conference. Jason and Luis have invited Amy McKnight - owner of the Mac SpaLucas Acosta - Founder and CEO of Foojee and Allen Hancock - Founder and CEO of Watchman Monitoring to discuss highlights from last  years ACESConf and the upcoming ACESConf - May 4- 5 2016 in Austin, Texas.  

Luis Giraldo - Ook Enterprises
Justin Esgar - Virtua Computers
Amy McKnight - owner of the Mac Spa
Lucas Acosta - Founder and CEO of Foojee
Allen Hancock - Founder and CEO of Watchman Monitoring

Book links:

Lucas - "Turn the ship around" - http://amzn.to/1oCwOjq
Amy - http://www.cobizmag.com/Business-Insights/How-to-hire-people-youll-never-have-to-manage/
JustinThe Pumpkin Plan: A Simple Strategy to Grow a Remarkable Business in Any Field http://amzn.to/1RVB3C2
Luis -  Strategic Profits (Rebecca Morgan) http://www.fulcrumcwi.com/category/podcast-series-finish-strong/ 
http://www.bizjournals.com/bizjournals/how-to/growth-strategies/2014/06/the-one-business-improvement-process-all-companies.html?page=all

ACEs Conference May 4-5, 2016 Austin, TX
https://acesconf.com
Taking place in amazing downtown Austin, ACEs Conference 2016 will make your business an ACE. With amazing sessions, sponsors and networking events, you are certain to learn how to increase your business. 

Meet other consultants, entrepreneurs and experts in their fields and walk away knowing just how to bring your business to a whole new level.

 

142: Occam's Razor - Migration or Clean Install?

watchman-monitoring.jpg

Recorded on February 9, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

Skooba Cable Stable Mini (750-250)  http://amzn.to/1O8sa0X

Wiha 91118 Green Canvas Pouch for Sets, 8 positions  - http://amzn.to/1Khj6MH

Apple Wired Keyboard MB869LL/A - A1242 - http://www.ebay.com/sch/i.html?_from=R40&_sacat=0&_nkw=Apple+Wired+Keyboard+MB869LL%2FA+-+A1242&_sop=15

How do I disable System Integrity Protection (SIP) AKA “rootless” on OS X 10.11, El Capitan?
http://apple.stackexchange.com/questions/208478/how-do-i-disable-system-integrity-protection-sip-aka-rootless-on-os-x-10-11

How to properly backup and restore the System Keychain in OS Xhttp://www.sebastiencouture.com/post/88839839716/backup-restore-system-keychain-os-x

Frequently asked questions about iCloud Keychain
https://support.apple.com/en-us/HT204085

- Enjoy Command Control Power ?
Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

 

141: Keep Your "clicks" Local and Organic!

Recorded "Live" on February 2, 2016

- Enjoy Command Control Power and want more commercial free programs?
Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.
Thanks to all our Contributors.

TOPICS:

- Joe and Jerry casually discuss the difficulties of converting a client from break fix to managed service.

MonkeyBox - IT Asset ManagementHelping teams document and share client-related data – effortlessly and securely.
https://monkeybox.com
Pricing - https://monkeybox.com/pricing/

- Jerry discusses a clients Macbook Pro black screen and restart issue with no resolution:
http://reinout.vanrees.org/weblog/2015/01/06/macbook-pro-black-screen.html

Joe shares a similiar but different recurring problem - https://community.spiceworks.com/how_to/82502-mac-mac-boots-to-a-black-screen-with-cursor
rm /private/var/db/.AppleUpgrade

- Sam talks about the frustration of supportung  clients running PC’s and providing support.

- Joe mentions a MacBook Pro 15-inch going unresponsive: black screen, not reachable by ARD, no response to keystrokes, close lid get steady white LED instead of sleep indicator, no response to command-control-power, must force power down and then power on. Seems to have been fixed by turning off automatic graphics switching.

-Jerry endorses the MacObserver's MacGeekGab Podcast and shares a listener feedback
http://www.macobserver.com/tmo/podcast/macgeekgab-590

Record Your iOS Device Screen with QuickTime Playerhttp://www.techradar.com/us/how-to/computing/apple/easy-mac-hacks-record-your-ios-device-screen-with-quicktime-player-1305708

- Joe buys a static IP from Verizon Wireless and configures it in the Cradlepoint IBR350L-VZ router with built-in modem. A firmware update from Cradlepoint removed the IP Passthrough option, but the IBR650 has the option. Thanks to 3Gstore.com for the info!

- Jerry revisits his ongoing client SonicWall issue and finds a fix:

SonicWall Reply:

I am glad to hear that the issue looks to resolved. When we are connecting dumb switch between SonicWall and the upstream modem, it will help in the negotiation. The Ethernet Settings section allows you to manage the Ethernet settings of links connected to the SonicWALL. Auto Negotiate is selected by default as the Link Speed because the Ethernet links automatically negotiate the speed and duplex mode of the Ethernet connection Link Negotiation is basically forced by the ISP and when we select "Auto Negotiate" on X1 interface then the same speed is forced on the Sonicwall's X1 interface. Link Negotiation Could be basically "Full Duplex" and "Half Duplex" but whenever we setup a Sonicwall we recommend to the customer to select "Auto Negotiate" and not  "Full Duplex" or "Half Duplex" because auto-negotiation is simply the method used by two devices to achieve the best rate possible of transmission. It allows them to discuss in a sense, the possible rates of transmission, then pick the best one that they both share. They do this by swapping advertisements of their own abilities using pulses called Fast Link Pulses (FLPs). The FLP lets one link partner know what the other is capable of. As they swap FLPs, the two stations detect the highest common denominator between them, according to the following: 1000BASE-T 100BASE-T2 Full Duplex 100BASE-TX Full Duplex 100BASE-T2 100BASE-T4 100BASE-TX 10BASE-T Full Duplex 10BASE-T

Switch works on full duplex. SonicWALL autonegotiates with Switch( Since switch is full duplex, so would be SonicWALL) . Now Switch tries to negotiate with the ISP connection( which may be set to autonegotiate (full or half duplex), so switch negotiates the connection with ISP side and sonicwall. From the IEEE standard: All 1000BASE-T PHYs shall provide support for Auto-Negotiation and shall be capable of operating as MASTER or SLAVE.Auto-Negotiation is performed as part of the initial set-up of the link, an allows the PHYs at each end to advertise their capabilities (speed, PHY type, half or full duplex) and to automatically select the operating mode for communication on the link. Auto-negotiation signaling is used for the following two primary purposes for 1000BASE-T: The SLAVE PHY uses loop timing where the clock is recovered from the received data stream. “The switch is configured to autodetect the speed and duplex settings on an interface. However, there are several things that can cause the autonegotiation process to fail, resulting in either speed or duplex mismatches (and performance issues). The rule of thumb for key infrastructure is to manually hard-code the speed and duplex on each interface so there is no chance for error. “

- Joe recounts an ongoing issue with a current Time Capsule losing broadband access.

- Joe discusses an issue with remote access to his Server and missing certificates which led to his discovery of Apple plugging a security hole.

Apple removed Keychain First Aid in 10.11.2 to plug a security hole. Prior to that, Apple "disabled synthetic clicks for keychain access windows" to plug a security hole in to 10.11.1. Joe experiences some fallout: when you try to export a certificate from the keychain, upon entering the password for the login keychain and clicking "Allow" or "Always Allow", it doesn't work. The dialog box just stays on screen.  The only way to dismiss it is "Deny" which of course prevents the successful export of the certificate in question. Same problem when trying to use Certificate Assistant in Server.app to Create a Certificate Identity, e.g. to create a new Self-Signed Certificate. Certificate Assistant completes, and the new certificate and private key are added to the user's login keychain, but Server.app fails to export the certificate to /etc/certificates. Solution: disconnect your ARD session and use a local display, keyboard, and mouse!
Thanks StackExchange/AskDifferent 
and last week's Command Control Power!

Geargrip Lite CPU Holder
http://www.amazon.com/gp/product/B0009JCUY6?ref_=cm_sw_r_cp_awd_.5vSwbFAS62FA

iLugger
http://www.ilugger.com/product/detail.cfm?nid=1460&pid=13614

140: Tom Bridge of Technolutionary.com - Go iPad Pro or Go Home

Recorded  on January 26, 2016

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Thanks to all our Contributors.

TOPICS:

The CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area - http://www.technolutionary.com

Tom is very active as part of the MacDMV Advisory Groupin the DC, MD and VA area. MacDMV’s website http://www.macdmv.com - and Twitter: @mac_dmv

Tom Bridge Newsletter -Techno Bits Little bits and bobs from the Mac Infosphere
https://tinyletter.com/technobits

Tom's iPad Specs:
- iPad Pro, 128GB, WiFi-Only
- Apple Pencil
- Apple Smart Keyboard
- Logitech CREATE Backlit Keyboard Case with Smart Connector for iPad   Pro http://amzn.to/201fdNo

Prompt app from Panic - SSH Client For IOS

Screens for iOS - Powerful Screen Sharing and VNC client

Federico Viticci - Mac Stories

Fraser Speirs

iPad Pro Review: A New Canvas
BY FEDERICO VITICCI - https://www.macstories.net/stories/ipad-pro-review/

Canvas
Hosted by Federico Viticci and Fraser Speirs
https://www.relay.fm/canvas

Jason Snell - Editing podcasts on iOS with Ferrite
https://sixcolors.com/post/2015/11/editing-podcasts-on-ios-with-ferrite/

LoopBack - CABLE-FREE AUDIO ROUTING FOR MAC
https://www.rogueamoeba.com/loopback/

Another reference:
Thaddeus Hunt's experience going iPad only on the Camino de Santiago

The Mac Admin & Development conference
9th & 10th Feb 2016 London, England http://www.macad.uk

About the security content of OS X El Capitan 10.11.1, Security Update 2015-004 Yosemite, and Security Update 2015-007 Mavericks
https://support.apple.com/en-us/HT205375

SecurityAgent
Available for: OS X El Capitan 10.11
Impact: A malicious application can programmatically control keychain access prompts
Description: A method existed for applications to create synthetic clicks on keychain prompts. This was addressed by disabling synthetic clicks for keychain access windows.

Sam talks provides more fu on Synology replacement

Sam shares a story of a client who has an OD Directory that went missing.

Bender - Automated Backup of OS X Server Settings
http://robotcloud.screenstepslive.com/s/2459/m/5322/l/94467-bender-automated-backup-of-os-x-server-settings
Thanks, RobotCloud!

Joe talks about issues moving Folders in Apple Mail and having issues with missing data in Yosemite and El Capitan.

He also shares a Carbon Copy Cloner bug that missed copying data in version 4.1.3. - An update fixed the problem.

Sam shares an incident in a remote session where he was experiencing anomaliesthat appeared as if keyboard keys were invoked. 

139: Luis Giraldo - CEO of Monkey Box, Ook Enteprises & Aces Conference

Recorded "Live" on January 19,2016

- Enjoy Command Control Power and want more commercial free program
Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.
Thanks to all our Contributors.

TOPICS:

This week, Sam, Jerry, and Joe welcome back Luis Giraldo of Ook Enterprises Ltd., based in Vancouver, B.C.  Luis employs a business model based almost exclusively on offering Managed Services, as opposed to hourly billing.  In addition, Luis is CEO of MonkeyBox an IT asset management and password sharing web app. Luis also Co-Chairs Aces Conference , a yearly conference focused on the business side of IT consulting.

- "Bug Hunt" OS X Server Bug Hunt
Luis discusses his participation: "In early November 2015, five ACN members came to Cupertino to participate in the OS X Server & Configurator Bug Hunt. These members paid their own way to spend four days locked in a room testing software, debriefing with engineers, and providing valuable feedback."

- Using An iPad Pro & Creating Network Templateshttp://networkdiagram101.com
15 TIPS TO BETTER NETWORK DIAGRAMS

Tom Bridge -Techno Bits "Little bits and bobs from the Mac Infosphere"
https://tinyletter.com/technobits

MonkeyBox - IT Asset Management
Helping teams document and share client-related data – effortlessly and securely.
https://monkeybox.com
Pricing - https://monkeybox.com/pricing/

ACEs Conference May 4-5, 2016 Austin, TX
https://acesconf.com

131: Holiday Hysteria - Bring Your Magic Wand & Unicorn

Jerry and Joe spontaneously record a very special episode of Command Control Power, capturing a Freaky Friday in the life of an Apple Consultant dealing with challenging clients.

Feeling extra generous?  Support the show on Patreon!

Happy holidays everyone!

130: Forward Thinking & Monetizing Your Business With Chris Holmes

Recorded on December 8, 2015

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

Our guest this week is :

Christopher Holmes, HCS Technology Group of Louisiana

Christopher Holmes is a Senior Engineer/Technical Training Specialist for HCS Technology Group. While a relative newcomer to the industry he has been delivering high quality consulting and training to customers across the south for the last eight years. Christopher has the privilege of being an Apple Professional Service Provider, Apple Certified Trainer and has served on the Apple Consultant Network Advisory Council for the last three years.

- The Orchard - Baton Rouge, Louisiana http://www.theorchardstores.com

- HCS Technology Grouphttp://www.hcsonline.com

- Instructus Training Centerhttp://www.instructusllc.com

- Gruntwork - Mac-MSP | managed services software for the mac - http://mac-msp.com

- Enjoy Command Control Power and want more commercial free programs?
Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.