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275: Warranty Work

Topics:

-Jerry talks about a client visit that went sideways and required an immediate follow up.  The client mentions the phrase "warranty work" and it brings the concept of scope of work into discussion.

-Sam still has guilt about billing but forges ahead

-While on the billing topic, it develops into a talk about hourly vs MSP, taking on new clients and referrals.

-Jerry gives a big shoutout to our friend Adam Engst and his TidBITS Content Network. He is loving how well written his articles are and the photos are a wonderful plus.

-Recalling clients from the past, Sam has a funny story to tell about his last encounter with an old client.

-As if it hasn't been discussed enough, the team laments the decision of some clients that purchase the incorrect hardware for their needs. Anyone want a fusion drive?

-Dollar signs sometimes get in the way of rational decisions

-Some see us as the knowledge source for anything technical and it can be a constant battle.  Sam gets heated just thinking about it.