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127: "Hey, Here comes Junior Tech!"

Recorded November  17, 2015

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TOPICS:

Junior Tech

Junior Tech

- Some followup from last week's show regarding Jerry's issue with his Dad's iMac failing to complete the El Capitan upgrade.Holding down the shift key and performing a "Safe Boot" resolved the issue for another client with an identical problem.

- Jerry discusses a Lion Server not resolving websites and a fix by disabling IPv6 & the benefits of replacing ethernet cables!

- Sam recounts his recent Apple Professional Services training: 
         - Meeting Dave Hale -  Solution Engineer at Apple Inc. davehale@apple.com
 
- ACN relationships with Apple Retail and the Store level. Sam, Joe & Jerry share experiences and discuss ongoing relationships with Appel Retail.

- Sam discusses how to extract digital assets out of Keynote with a handy trick. 

- Another tip from Sam regarding updating apps that complain about the system version of the OS. Edit the System/Library/CoreServices/systemversion.plist file.

- Joe discusses the Brother Printer PTP750W Wireless Label Maker  http://amzn.to/1X4Vn7R
and making Zendesk tickets for work orders using AppleScript:

"Joe's Automator workflow and AppleScript for printing a label from Zendesk. Assumes you have a Zendesk ticket open in Safari. Create this workflow in Automator and save as an Application. Keep it in the Dock for easy access. Open a ticket in Zendesk (or create a new one and save it) and then click the workflow to run it.

We are printing labels using the Brother Printer PTP750W Wireless Label Maker, which requires the Pages document be formatted in portrait orientation with a text field rotated 90º. 

First AppleScript:

on run {input, parameters}

tell application "Safari"
set theURL to URL of current tab of window 1
end tell

set theTicket to text ((offset of "tickets/" in theURL) + 8) thru end of theURL

set theURL to text 1 thru ((offset of "agent" in theURL) - 1) of theURL & "tickets/" & theTicket & "/print"

--display dialog theURL

do shell script "open -a Safari " & theURL

delay 1

tell application "System Events"

     key code 53 -- escape
delay 1
keystroke "a" using command down
delay 1
keystroke "c" using command down
delay 1
keystroke "w" using command down

end tell

return input
end run

Second AppleScript:

on run {input, parameters}

tell application "Finder" to open POSIX file "/Users/bench/Documents/Ticket Label.pages"

delay 2

tell application "System Events"

keystroke "v" using {shift down, option down, command down}
delay 1
keystroke "p" using command down
keystroke return
end tell

return input
end run