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020: Client Anecdotes & Rates

Recorded Live October 8, 2013

Topics:

- Quicken 2007 for Lion; migrating from Quicken 2003

- Sam's story about his client's self-help attempt: the client diagnosed a server's startup disk failing, erased the Time Machine backup, cloned a copy of the data to it, and then when the clone wouldn't boot, they called their trusted advisor (Sam) to swoop in and heroically save the day.

- liquid spills, and the accompanying story

- what to do when a client declines a backup recommendation

- Jerry's story of the need for a consultant to support legacy equipment

- Joe raised his rates recently; here's how

- new services; group class offering; break-even analysis

Memorable Lines:

"Step 1: Diagnose drive failure; step 2: erase the backup." - Joe

Picks of the Week:

PowerBookMedic.com 

SignMyPad.com