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282: Interview With Allen Hancock of Watchman Monitoring - Zendesk Private Ticket Creation



This show is brought to you commercial free, thanks to our Patreon sponsors.

On this episode we welcome long time supporter of the show and owner of Watchman Monitoring, Allen Hancock

-Some news for Allen and the team is that they have hired Ben Mason. You may know Ben from his excellent support at Gruntwork.

-Hiring new staff and remote vs local employees becomes an interesting topic of discussion

-Allen has a big announcement in that they are changing the way they handle Zendesk Tickets. Listen to find out more about Zendesk private ticket creation and how Watchman Monitoring takes full advantage of this.  

-Watchman Monitoring can also work with Zendesk’s Essential Plan

-Zendesk Private Ticket creation is the new feature that allowed this integration to happen

-Looking for help with these features?  Watch the Watchman Monitoring webinar 

-If you need quick assistance, visit http://watchmanmonitoring.com/schedule to set up a time for support.  Pro Services options are available as well.

-Allen will be in Los Angeles for MacTech Conference 2018
Visit http://conference.mactech.com/go/ccp to find out about special pricing for CCP listeners

-The Watchman Monitoring community forum has been recently revamped.  You will no longer receive emails from the forum unless you request to watch a topic or receive responses to your posts.  You can also vote on features.

Visit http://community.watchmanmonitoring.com to be a part of the Watchman Monitoring community. Get involved!

274: Back To The Future

A Special Thanks To Our VIP Patreon Sponsors


-We take a trip down memory lane as we go back to a very early set of interviews from Apple Advanced Camp in Austin, TX 2013

-We also have a listener contribution from our friend from the Netherlands, Remie Cremers


 Thank you to our Patreon Sponsors!

Thank you to our Patreon Sponsors!

232: CalDav Migration Madness & A Lost Package Perfect Storm

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!



- Joe's switch to Google G Suite: BusyCal list view, 9999 days, sort by repeating events, calendar, etc.; Google Calendar: how are the interface arrows still not Retina?!

BusyCal took about 5 hours to delete all calendar events on Google G Suite, to reset calendar database (to resolve duplication without having to delete recreate all calendars and reconfigure all sharing settings)

Empty Trash in each of Google Calendars

Two Options in BusyCal: Option 1) File: Import (imports to a new local calendar), can be adjusted, reviewed, split, etc. locally and then events dragged and dropped into calendars on server; or Option 2) Drag and drop .ics file onto BusyCal icon in Dock, choose existing server calendar to import into

Google Calendar adds gross text to the end of the Notes field on every calendar event by default, unless you turn off this feature first:


Please do not edit this section of the description.

This event has a Google Hangouts video call.

Join: https://plus.google.com/hangouts/_/psimac.com/joe...

Gmail can only delegate the entire email account, rather than specific mailboxes (maybe because there's no concept of "Mailboxes", only "Labels"?). Does it even show in IMAP?

219: Nobody Beats The Wiz


  • Jerry & Joe revisit Circle by Disney - https://meetcircle.com . An issue issue with a test device still sending messages even after it was reset.

Circle Go https://meetcircle.com/circle-go/ - "works anywhere" has lowerd its subscription price to $4.99 per month for up to 10 devices

  •  Joe discusses offering to upload and merge client photos as a service.Her references an original  Macworld article about using iCloud Photo Library to merge photo libraries; and a newer article .
    Jerry talks about using iPhoto Library Manager and PowerPhotos from
  • Joe wheels and deals with his cable provider, Optimum for faster broadband rates.

    Joe contacts Verizon to add a second static IP to cellular SIM for free. PEP Wave device automatically acquired the static IP and reconnected, amazingly; doubled cellular data from 8GB to 16GB+2GB free for $5 more per month; can switch to business plan when using more than 5 lines, with discounts starting around 8%; 

    Joe contacts AT&T to drop an old iPad line that was costing $10 per month; spoke with retention department and was offered 20GB data for same price as previous 10GB price; they offered to send free Samsung Galaxy Classic Watch (retail: $350) for free to use the with iPad line in the interest of keeping the line active; no commitment or contract; I can set up the watch and then if I don't like it I can keep it, give it away, or sell it and still cancel the line with no penalty; wonder what they'll offer me when I call back to cancel it a second time!
  • Jerry talks about his first failure with a Samsung EVO 850 SSD. The drive tested fine with an open source tool https://www.smartmontools.org along with other more familiar utilities. 
  • - Joe chats about a recent upgrade To SoftRAID 5.6 that will support running a SMART test on both USB and FireWire disks.

OS 10 SAT Smart Driver -https://github.com/kasbert/OS-X-SAT-SMART-Driver

 -A big thank you to all of our Patreon sponsors!  

-A big thank you to all of our Patreon sponsors!  

216: The Hokey Pokey

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!


  • Joe talks about slow systems that have not been upgraded.

  • Joe offers a PSA: it's not possible to create an iCloud.com email address beginning with a number, but the Mac doesn't specify the error when it fails for this reason. Thankfully, the error message was specified on the iPhone. Also, there's a limit of three iCloud accounts created per device from a Mac, iPhone, or iPad.

  • Joe talks about building a Frankenstein MacBook Pro that needed the firmware password reset. Mac EFI Reset Tool to the rescue!

  • Jerry mentions delaminating screens and Staingate.

  • Joe mentions yet another PSA about it being impossible to turn off two-factor on some Apple IDs created in iOS 10.3 or macOS 10.12.4.

  • Sam talks about a VMWare Fusion issue, resolved by turning off the floppy drive... in 2017?!

  • We compare the movie Inception to connecting remotely into a Mac running a virtual machine.

  • Sam follows up about logging into any standard user from the login window by using the admin account.

  • We discuss client confusion when setting up Touch ID. Locating the Touch ID sensor behind the screen (a possibility recently discussed on Accidental Tech Podcast) might make this much more clear for clients.

  • Sam discusses feeling like one of his clients – sitting with his Mac in front of the TV, his Mac became haunted... tune in to find out how he exorcised the daemons.

  • Joe wonders what listeners are recommending for antivirus.

  • Joe discusses issues he's seen with malware such as Linky Search changing the homepage in Safari and making it difficult to change or reset.

  • Jerry and Joe discuss the remote power switch capabilities of WattBox and the OvrC app. Thanks to listener Ryan Grimes for the great recommendation!

  • Joe outlines his network failover configuration: main router fails over to WAN2 if WAN1 is down for a few minutes. WattBox power cycles both WAN 1 and WAN 2 modems if WAN still down a couple more minutes. The Cable Modem and Cellular Modem reboot if search engines are unreachable. The Router reboots if search engines and the router are unreachable. (Time Capsule reboots weekly.)

211: Live At The ACES Conference 2017 - “Esposito!”

Command Control Power Live at ACEs Conference 2017!

This special broadcast of Command Control Power is sponsored by:

Thank you to our sponsors!
Prosoft Engineering - Software made with excellence since 1984
Addigy - The Cloud Based Management Platform
Jamf Now - Setup, manage and protect Apple devices in minutes
Watchman Monitoring - We find problems before they find you


Jerry shares a story about the his pitch towards residential clients and using an Amazon gift card as a referral bonus
#andyesposito of Call Andy offers his insight on this as well
Steve Sorbo of MacS.O.S. also comes up to the mic for some input

A hot topic lately is that of having a live operator answer calls coming to your business. Jerry has some recent experience to offer
Karen from Answer Connect helps fill in additional details

Will O'Neal of Mid Atlantic Computer Solutions throws his experience into the ring when it comes to referrals

Michael Thompson from Origin 84 offers a wonderful idea of a weighty certificate that hangs in his client offices

Richard Wingfield of Envision Design opens the discussion about reaching out to and working with local Apple Stores

Dennis Nolan of Cirrus Partners seconds the level of importance working with the stores.  He also has a great handmade thank you that he offers to his clients.

Jason Dettbarn of Addigy and Justin Esgar (our host!) offer additional tools and references 

JD Strong reminds us to look at our existing customers

Jerry and Sam accidentally discover that you can daisy chain MacBook Pros via USB-C and charge them both!

Backup solutions are discussed and their pros & cons are weighed on air

Sam shares a scary story where a macOS Server upgrade went sideways

Joe's iPhone travel tips!

Thanks to Ryan Grimes, who suggested the WattBox for IP controllable power conditioners - https://www.onaisle8.com/shop/en/snapit/PowerOverview

Remie Cremers of Super Remie wonders about the CCP crew's collective experience

Congratulations to our winners of the Seagate IronWolf Drives Giveaway!
Winners - Howard Mullineck - http://wefixyourmac.com/We_Fix_Your_Mac/index.html -----
John Pawelchak - Cohort Networks Inc - http://cohort.net

200: Not So - Off The Rails!


-PsiMac is hiring! Judy offers up details about a full time consulting position at their Norwalk, CT office.

-Jerry, Joe & Sam get together for a rare in person show to celebrate 200 episodes and it goes...well it goes ok. We would like to thank our good friend Tom Bridge for putting us in touch with James Smith.  James was instrumental in making the show sound listenable after a very rough recording (it gets better about 20 minutes in).

-Jerry serenades the group and the audience at the opening of the show

-The team discusses a pre-show Google Hangout experience with some of our dedicated listeners

-A little reminiscing and trips down memory lane about the show's humble beginnings

-Down to business, Jerry goes in to a story about Gmail and Outlook 2011 security settings

-A dialogue opens up about cellular carriers and their plans.  And how to avoid higher chargers.


-Sam's daughter helps the CCP crew ring in show 200 with a batch of cupcakes

-Don't forget to join us at Aces Conference this year, where we will hold a very special live show!

-Sam got hot under the collar dealing with a client's poor planning and working with another vendor

-One of Joe's show ideas, "Residential Roundtable" gets a conversation going

-After Joe brings up another show idea, Sam's back on the couch to talk about the need for office space.  Joe offers up some of his experiences in his years in his own space.

-Admin or no admin? That topic comes up again as a point of focus for the next hire in a small business.

-Access to our back catalog will now only be available to our Patreon sponsors.  Please take a moment to visit our Patreon site and consider contributing to the show.  Thanks for listening!


197: Free Cheese, Aces Conference & Dogs


-Sam leads off with some very exciting news about his business

-Office or no office.  Joe poses the question and reviews some of the pitfalls as well.

-Some follow up from Sam regarding a client resistant to monthly billing

-"The router guy" reaches back out and Sam sees an opportunity for a Ubiquiti solution

-Join us for ACES Conference in May of this year.  Use the coupon code "command" to receive 10% off the current ticket price!

-Consider a VIP session with Mike Michalowicz to learn how to deal with client reluctance to give referrals, the "cringe factor" when your phone rings, working with other vendors.

-The ongoing dilemma of dealing with clients that don't pay on time

-Some follow up from Joe about changing the email address for an Apple ID.  Jimmy Obomsawin (@jimmymacsupport) gives a tip about how to work through the issue if you are stuck with a device using the old address.

-Sam has his moment to use his Apple expertise to assist a traveler on line with a digital boarding pass issue.

-Friend of the show, Matthew Waples (@waples) graciously hosts Sam at a local watering hole in Dallas.

-Extra credit: Some amusing client dog stories get kicked around.

147: Amy McKnight of The MacSpa : What’s Your Business Maturity Date?

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.
Thanks to all our Contributors: JD Strong - Strong Solutions
Daniel Escobar - Proactechs, Luis Giraldo- MonkeyBox

- Command Control Power welcomes Amy McKnight, founder of The MacSpa in Denver, CO.  - http://www.themacspa.com A Computer Boutique

Amy has a BA in Graphic Design, and has worked as a designer and freelancer in the print and publications industry. Having always working with Macs in creative industries, she has a passion for technology, as well as the arts and music, and loves coming up with creative solutions to technological challenges. After almost 6 years of immersion with Apple and training others, she partnered with colleagues to found The MacSpa. She still enjoys teaching others, solving problems, and creating on the Mac. Amy lives in Denver with her husband Eric Matelski, a well-known local artist and curator. 


- Amy and the Command Control Power team discuss Amy’s business philosophy and strategy, In the discussion she talks about the concept of a Business Maturity Date, conceived by Chuck Blakeman, her business mentor. 

- We're going to ACEs Conference! use #ACEsConf2016 and coupon code ACEs&CCP for $50 off!

146: Upgrading Late Model iMac's with JD Strong of Strong Solutions

Recorded On March 8, 2016

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.
Thanks to all our Contributors: JD Strong - Strong Solutions
Daniel Escobar - Proactechs, Luis Giraldo- MonkeyBox

Command Control Power welcomes back Jack-Daniyel Strong (aka “JD” in the ACN Community) is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, J-D Strong Consulting grew over the last 12 years from a one-man consultancy to Strong Solutions, an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. Strong Solutions' sole focus is on Mac OS and iOS solutions for Small and Medium Business.


iMac Intel 27" Retina 5K Display Adhesive Strip Replacement

This is the kit you need to open and remove the glass along with strips to re-glue the panel back on the chassis.


- JD mentions the hinge on the iMac pedestal which is known for breaking. The black barrel shaped springs are made out of plastic!




- OWC Aura Line of Upgrades for most of the Apple lineup -http://eshop.macsales.com/shop/SSD/OWC

- Recommended Samsung EVO SSD Driveshttp://amzn.to/1QPDG7H




- Cindori Trim Enabler  https://www.cindori.org/software/trimenabler/

- SSD FanControl (free) - http://exirion.net/ssdfanctrl/

- Macs Fan Control (free) - http://www.crystalidea.com/macs-fan-control

- Field Service Kit Conductive Pvc with 6Feet Wrist Strap&10Feet Ground

- Joe tells backstory of Early 2011 MacBook Pro 15-inch that would initially recognize OWC SSD, format it, install an OS, and migrate user data to it.. then a week later, the user started having spontaneous shutdowns; we determined the SSD was unmounting; ordered an RMA, and the new SSD could be formatted but then upon installing an OS, it would present an error that the download may have been damaged, this was with a known-good OS installer on a USB flash drive; we could check in Disk Utility and see the SSD had unmounted; we put the same SSD into a different machine of the same exact vintage and it worked fine, so we traded with the company and it's been fine ever since; put an Apple SSD into the problematic MacBook Pro and it worked, although we still don't entirely trust the machine. That was in November, several months ago

- fast forward to a few weeks ago, we installed an OWC SSD into a Mid 2011 iMac, and we has the exact same symptoms of the MacBook Pro problem: SSD would format, but OS wouldn't install. Ordered an RMA SSD along with temperature sensor cable per OWC recommendation and it worked great. This was after installing an OWC SSD into the same model iMac one week prior which worked fine and uses SSDfancontrol software instead of temperature sensor cable

- we built up the confidence to attempt an SSD upgrade in the Late 2012 iMac. Opening it went well thanks to parts and tools from iFixit, and guidance from JD Strong. OWC SSD exhibited same problem again, but this time it may have been due to the installer issue due to Apple's certificate expiration; so we installed a Samsung SSD and it worked great. New standard practice.

PSA on servicing 2012 and newer iMacs from last nights live show…_
Heat guns and iMacs should *never* cross paths. The heat can damage the IPS display panel, and also ruin the e-coating on the glass. 

The _adhesive_ is more a double-stick foam tape know to Apple as VHB (Very High-Bond Adhesive). _Cutting_ the foam is the best way to get into these. Be careful using guitar picks as you can lose them inside the machine, or go to deep and hit a cable. Cutting wheels are the best, but you’ll only get a few uses out of each wheel. Go slow, and be sure to use painters or clear packing tape to hold the bottom of the glass to the chin of the iMac.
When reassembling the iMac, use care when setting the panel to the chin, we’ve had the glass break on us (or chip). 
Apply the new adhesive strips to the iMac frame before mating the bottom of the panel to the iMac chin. Again, use painters or clear packing tape to hold the bottom of the glass while you reattach cables and then remove the outside adhesive backing.
If you’re not sure, find an AASP to work with at https://locate.apple.com .

We're going to ACEs Conference! use #ACEsConf2016 and coupon code ACEs&CCP for $50 off!


145: Watchman Monitoring Announcement - "Managed Accounts" w/ Allen Hancock

Recorded on March 1, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!


The Command Control Power Team is joined this week by Allen Hancock, Founder, of Watchman Monitoring, Inc.. Allen discusses in depth, Watchman's new expanded capabilities with "Managed Accounts".

Watchman Monitoring's Scheduled Conference Appearances

Managed Accounts Announcement:

Details are posted in the WM community:

Watchman’s Privacy statement, which is designed for subscribers to copy, edit, and re-use: https://www.monitoringclient.com/privacy/

Subscribers can register to be listed in the Provider Locator

- Joe takes us through PsiMac preparing to do our first drive replacement in a Late 2012 iMac 21.5-inch; out of warranty; HDD shows I/O errors and SMART status shows impending failure; going to install SSD; iFixit offers adhesive strips for 21.5 and 27-inch models; iFixit has special opening tool for this purpose, to slip in between glass display and aluminum frame to cut through foam; OWC sells similar kits, with thermal sensor cable for 27-inch model; supposedly 21.5-inch doesn't need thermal sensor cable... more to come.


iMac Intel 27" Retina 5K Display Adhesive Strip Replacement
Reattach your iMac Intel 27" Retina 5K Display display with a set of adhesive foam strips. (2MB)




- We're going to ACEs Conference! use #ACEsConf2016 and coupon code ACEs&CCP for $50 off!

142: Occam's Razor - Migration or Clean Install?


Recorded on February 9, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!


Skooba Cable Stable Mini (750-250)  http://amzn.to/1O8sa0X

Wiha 91118 Green Canvas Pouch for Sets, 8 positions  - http://amzn.to/1Khj6MH

Apple Wired Keyboard MB869LL/A - A1242 - http://www.ebay.com/sch/i.html?_from=R40&_sacat=0&_nkw=Apple+Wired+Keyboard+MB869LL%2FA+-+A1242&_sop=15

How do I disable System Integrity Protection (SIP) AKA “rootless” on OS X 10.11, El Capitan?

How to properly backup and restore the System Keychain in OS Xhttp://www.sebastiencouture.com/post/88839839716/backup-restore-system-keychain-os-x

Frequently asked questions about iCloud Keychain

- Enjoy Command Control Power ?
Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.


140: Tom Bridge of Technolutionary.com - Go iPad Pro or Go Home

Recorded  on January 26, 2016

- Enjoy Command Control Power and want more commercial free programs?
Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.
Thanks to all our Contributors.


The CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area - http://www.technolutionary.com

Tom is very active as part of the MacDMV Advisory Groupin the DC, MD and VA area. MacDMV’s website http://www.macdmv.com - and Twitter: @mac_dmv

Tom Bridge Newsletter -Techno Bits Little bits and bobs from the Mac Infosphere

Tom's iPad Specs:
- iPad Pro, 128GB, WiFi-Only
- Apple Pencil
- Apple Smart Keyboard
- Logitech CREATE Backlit Keyboard Case with Smart Connector for iPad   Pro http://amzn.to/201fdNo

Prompt app from Panic - SSH Client For IOS

Screens for iOS - Powerful Screen Sharing and VNC client

Federico Viticci - Mac Stories

Fraser Speirs

iPad Pro Review: A New Canvas
BY FEDERICO VITICCI - https://www.macstories.net/stories/ipad-pro-review/

Hosted by Federico Viticci and Fraser Speirs

Jason Snell - Editing podcasts on iOS with Ferrite


Another reference:
Thaddeus Hunt's experience going iPad only on the Camino de Santiago

The Mac Admin & Development conference
9th & 10th Feb 2016 London, England http://www.macad.uk

About the security content of OS X El Capitan 10.11.1, Security Update 2015-004 Yosemite, and Security Update 2015-007 Mavericks

Available for: OS X El Capitan 10.11
Impact: A malicious application can programmatically control keychain access prompts
Description: A method existed for applications to create synthetic clicks on keychain prompts. This was addressed by disabling synthetic clicks for keychain access windows.

Sam talks provides more fu on Synology replacement

Sam shares a story of a client who has an OD Directory that went missing.

Bender - Automated Backup of OS X Server Settings
Thanks, RobotCloud!

Joe talks about issues moving Folders in Apple Mail and having issues with missing data in Yosemite and El Capitan.

He also shares a Carbon Copy Cloner bug that missed copying data in version 4.1.3. - An update fixed the problem.

Sam shares an incident in a remote session where he was experiencing anomaliesthat appeared as if keyboard keys were invoked. 

131: Holiday Hysteria - Bring Your Magic Wand & Unicorn

Jerry and Joe spontaneously record a very special episode of Command Control Power, capturing a Freaky Friday in the life of an Apple Consultant dealing with challenging clients.

Feeling extra generous?  Support the show on Patreon!

Happy holidays everyone!

129: In The Cue Of The "What The Hell?" Zone

Recorded "Live" on December 1, 2015

- Enjoy Command Control Power and want more commercial free programs?
Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.
Thank you to: Mats SchwingerKevin GingerDaniel Escobar


- Jerry has some followup concerning Joe's recommendation Of Automatic.com for tracking auto mileage and performance. (The device plugs into the automobile standard diagnostics port hidden under the dash in most cars since 1996.)
Currently On Sale for $80 using this link - http://fbuy.me/c-Vob

- Joe recommends the SanDisk Extreme PRO CZ88 128GB USB 3.0 Flash Drive Speeds Up To 260MB/s- SDCZ88-128G-G46

- SoftRAID Lite, the perfect replacement for AppleRAID - http://www.softraid.com

- OWC ThunderBay 4 mini Enclosure Portable 4-Bay External Drive

- OWC 1.0TB Mercury EXTREME™ Pro 6G SSD

- Rebuilding Joe's Frankenstein Server

- Sam discusses migrating email accounts that do not support SSL encryption

-  Setting Up Microsofts Not For Profit Accounts and Mircrosoft Office installers

- MigrationWiz From BitTitan "Cloud Based Email & Data Migration" https://www.bittitan.com/products/migrationwiz

- Mail Spoofing & DKIM Records Information:

MacAdmins on Slack. If you haven’t checked out SLACK you can get info here and get the free app - https://slack.com
From there, you can be a part of the MacAdmins community by getting your invite -https://macadmins.herokuapp.com
Slack for Mac Admins: A primer: Why should you be on Slack? - http://macs.ws/1VlKTfS

- Joe has some issues with Apple Passwords & client frustration With "one To One" End of Life

- Jerry discuses gift giving for "big" clients on the Holidays - http://www.gifttree.com/



128: A Festival Of Nested Folders

Recorded on November 22, 2015

We are sponsored this week by Gruntwork by Mac-MSP. Gruntwork is the ultimate managed service package for you and your clients. "Think of what you would do when trying to solve a user’s support request: run a disk verification utility. Run permission repair. Update the affected software to the latest version. With Gruntwork, those chores have already been accomplished. Your time spent troubleshooting issues is greatly reduced when the common maladies are already ruled out. Better yet, Gruntwork prevents many common problems, so the Mac just works and you can focus on higher level tasks for your client." 

Find out more at - http://mac-msp.com/gruntwork and tell them CCP sent you.


- What's on your Home screen?
A look at the default iPhone Home screen over the years:

Sam Valencia's Home Page:
Items of mention in Sam’s Home Automation Folder
1.: ecobee3 Smarter Wi-Fi Thermostat with Remote Sensor, 2nd Generation - http://amzn.to/1Iqm4Ys
2.: Indigo Domatics - https://www.indigodomo.com
3.: Schlage FE599NX CAM 619 ACC 619 Home Keypad Lever with Z-Wave Technology  - http://amzn.to/1IqlD0l

- Deliveries Application from JuneCloud For Mac & IOS https://itunes.apple.com/us/app/deliveries-a-package-tracker/id290986013?mt=8

- Sam's Watch of Choice For Running- 
Garmin Forerunner 220 - Black/Red - http://amzn.to/1llosug

Sam's Iphone


Joe Saponare Home Page:

Joe's Home Page


- Joe mentions using Ring Wi-Fi Enabled Video Doorbell - http://amzn.to/1IqopTf

- Joe suggested Automatic.com to track Consultant mileage. The device plugs into the automobile standard diagnostics port hidden under the dash in most cars since 1996. Currently On Sale for $80 using this link - http://fbuy.me/c-Vob


Jerry Zigmont's Home Page:

Clarification: Jerry's Watchman Application that is mentioned is actually the Web version of Watchman that has made into a Homescreen Icon.

114: Six Degrees Of Xerox PARC


Recorded on August 19, 2015

We're sponsored this week by Bushel - Bushel is a cloud-based Mobile Device Management (MDM) solution for the Mac, iPhone, iPad and iPod devices in your workplace. Designed to make the complex tasks simple so you can focus on business.

- Please support MacTech Pro Events, designed for the professional tech or consultant who supports Apple technologies.

If you're a professional tech or consultant supporting Apple technologies, MacTech Pro Events are designed specifically for you, the Apple tech. As a CMD-CTRL-PWR listener, you get a special deal — $200 off PLUS a full year of MacTech Magazine in both print and iPad (over $100 when purchased on the newsstand). Go to http://pro.mactech.com/go/ccp/ for your discount.

Followup: Joe discusses more followup with his client and the Apple ID issue. He ultimately got his case escalated to Apple ID Engineering Team.

- Joe, Sam & Jerry reflect on their experience at MacTech NY where they not only attended but were topic presenters. Kudos to organizer Neil Ticktin, and session chairs Kim Manitt from MacDivas and Chuck Edwards from Charles T. Edwards, LLC

Upcoming events include: 
MacTech Pro Dallas - September 2, 2015

MacTech Pro Denver - September 30, 2015

MacTech Pro Conference - November 4-6, 2015 | Los Angeles, CA

- Jerry talks about updating / imaging 21 Mac Minis in a school Music Lab. He completes the job with a "poor mans" version of Deploy Studio via SanDisk Extreme 64GB USB 3.0 Flash Drives - http://amzn.to/1JxnO7V

Mention Of Sam Valencia’s great Imaging on OS X Learn by Video: Modular Vs Monolithic Images Peachpit Course -  http://www.peachpit.com/store/imaging-on-os-x-learn-by-video-modular-vs-monolithic-9780134184517

Carbon Copy Cloner was used to image the Macs and also include the new Recovery Partition. Invaluable! http://bombich.com

- Sam shares an email exchange with a client that turns from terse to positive. A lesson to be learned by not responding to emails too quickly.

- Joe shares the history behind the location of his business PSIMac. Joe's story of PsiMac office being the former office of Jack Goldman, founder of Xerox PARC and chief scientist for years. An incredible link with computer history, the origins of Xerox Palo Alto Research Center, Steve Jobs and Apple Computers. 




Joe's story of PsiMac office being the former office of Jack Goldman, founder of Xerox PARC and chief scientist for years

- Sam closes the show with an unusual issue with a client machine that had unusual file ownership issues. Mentioned is the cfprefsd function that has been a part of Mac OS since Mt Lion - http://manytricks.com/blog/?p=3049

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105: Focus on operations

Recorded on June 9, 2015

Many thanks to our sponsor this week, Watchman Monitoring. Sign up for your free trial at watchmanmonitoring.com/cmdctrlpwr. Here's an example of a smart Watchman alert: "UPS Monitoring is no longer available. Re-connect UPS to enable monitoring."



The Safe Mac on Premier Opinion

- Followup re: MacBook data migration, Sam's ditto command

- Jerry relays a question about Watchman Monitoring from a Chicago listener, and we discuss "white labeling" the product with your own company's branding, and the broader topic of branding in general.

- Jerry discusses his note-taking workflow and operations

- Jerry recommends the OWC Thunderbolt 2 Dock and Hub+ for USB-C

- Joe's MacBook migration recipe:

  • New Installation
  • Create Admin User / Turn Off Sleeping
  • Create Same Name User Folder > Clone User To User
  • Terminal =  sudo chmod -RN /Users/username
  • sudo chown -R username /Users/username
  • Boot Off Recovery / Reset ACL's
  • Migration Assistant > Move Everything Else

- Sam's Recipe:

  • Terminal - Move User Folder:
  • sudo ditto -X -rsrc /Volumes/oldhomefolder /Users/newhomefolder

100: Command Control Power – Mac OS C

Recorded live on May 5, 2015

This week we are celebrating our 100th episode!  It might have been wishful thinking when we started out with three-digit episode numbers back at #001, but that foresight came to be, less than two years after starting the show. (Let's try not to go higher than episode 999.)

We did something special for our 100th episode: during the live broadcast, we invited listeners to join us on the air!

To kick off this free-for-all, we were honored to be joined by Kim Manitt of MacDivas & Neil Ticktin, Editor in Chief and Publisher of MacTech. Neil announced his own milestone: printing the 350th issue of MacTech Magazine!  (Also: 25K food servings. [Alcoholic beverages? Not fit to print.])  Kim and Neil talk with us about the upcoming series of MacTech Pro events.  Listeners: check it out! Use our link (pro.mactech.com/go/ccp/) for $200 off, plus a full year of MacTech Magazine in both print and iPad.

On a sad note, condolences to the family and friends of longtime ACN, Kevin Lockey, who has passed away after a battle with cancer. Kevin will be missed.

Huge thanks to our impromptu live guests:

Jerry recommends the BlueBuds X wireless bluetooth headphones.

And thanks to all of our live listeners for showing up month after month for our live broadcast!