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216: The Hokey Pokey

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  • Joe talks about slow systems that have not been upgraded.

  • Joe offers a PSA: it's not possible to create an email address beginning with a number, but the Mac doesn't specify the error when it fails for this reason. Thankfully, the error message was specified on the iPhone. Also, there's a limit of three iCloud accounts created per device from a Mac, iPhone, or iPad.

  • Joe talks about building a Frankenstein MacBook Pro that needed the firmware password reset. Mac EFI Reset Tool to the rescue!

  • Jerry mentions delaminating screens and Staingate.

  • Joe mentions yet another PSA about it being impossible to turn off two-factor on some Apple IDs created in iOS 10.3 or macOS 10.12.4.

  • Sam talks about a VMWare Fusion issue, resolved by turning off the floppy drive... in 2017?!

  • We compare the movie Inception to connecting remotely into a Mac running a virtual machine.

  • Sam follows up about logging into any standard user from the login window by using the admin account.

  • We discuss client confusion when setting up Touch ID. Locating the Touch ID sensor behind the screen (a possibility recently discussed on Accidental Tech Podcast) might make this much more clear for clients.

  • Sam discusses feeling like one of his clients – sitting with his Mac in front of the TV, his Mac became haunted... tune in to find out how he exorcised the daemons.

  • Joe wonders what listeners are recommending for antivirus.

  • Joe discusses issues he's seen with malware such as Linky Search changing the homepage in Safari and making it difficult to change or reset.

  • Jerry and Joe discuss the remote power switch capabilities of WattBox and the OvrC app. Thanks to listener Ryan Grimes for the great recommendation!

  • Joe outlines his network failover configuration: main router fails over to WAN2 if WAN1 is down for a few minutes. WattBox power cycles both WAN 1 and WAN 2 modems if WAN still down a couple more minutes. The Cable Modem and Cellular Modem reboot if search engines are unreachable. The Router reboots if search engines and the router are unreachable. (Time Capsule reboots weekly.)

209: Nights of the Residential Roundtable - Part Two

Meet our guests for the Residential Roundtable discussion:

Adam Rice - With 18 years' experience in IT, web development, and project management, Adam solves technology problems and design technology solutions for home users and small businesses. He also coaches individuals in time & task management and organization.

Andy Espo of Call Andy Macintosh Consulting - With small business and high-end residential as their market focus, Call Andy Macintosh Consulting provides strategic technology and process management consulting along with installation and support for Macintosh computers, iOS deployment and networks.

Remie Cremers of Super Remie - Remie has been using Apple products since 2008 and loved it so much that he decided to make a job out of it.  In 2013 he started Super Remie.  Whether you need advice, a workshop, or a complete installing of all of your hard- and software, he's your man.

184: New MacBook Pro Observations -Be Fun All The Time

- Joe's setup: MacBook Pro USB C connected to OWC USB-C Dock: connected to Gigabit Ethernet and two USB devices (speakers and iPad charger). Also powers MacBook Pro. Includes USB-C port on dock, to which I intended to connect AllSmartLife USB C Type to Mini DisplayPort adapter, but it doesn't work when plugged into the dock (but does work when plugged directly into Mac).

- OWC is accepting pre-orders for OWC Thunderbolt 3 Dock which adds mini DisplayPort built-in, as well as FW800 and digital audio out.

- Joe observes: Touch ID on the new MacBook is great, and perhaps worth the difference in price vs. the "MacBook Escape" but it doesn't seem to know about Standard users. It prompts for Touch ID when system needs admin authentication, even though I run as a Standard user and my admin account isn't yet set up for Touch ID. 1Password integration is great.

- Joe observes: Touch Bar is a bit distracting, but maybe it's based on the way I type. It keeps changing from text formatting to word suggestions because I have a habit of selecting and deselecting blocks of text when I'm typing and editing.

Rocket - Quick launcher for Touch Bar

 Thanks for your support – it keeps us going!

Thanks for your support – it keeps us going!

124: El Cap ACTC Begone & Joe’s “Slice of Pizza"

Recorded on October 27, 2015

We are sponsored this week by Gruntwork by Mac-MSP. Gruntwork is the ultimate managed service package for you and your clients. "Think of what you would do when trying to solve a user’s support request: run a disk verification utility. Run permission repair. Update the affected software to the latest version. With Gruntwork, those chores have already been accomplished. Your time spent troubleshooting issues is greatly reduced when the common maladies are already ruled out. Better yet, Gruntwork prevents many common problems, so the Mac just works and you can focus on higher level tasks for your client." 
Find out more at - and tell them CCP sent you.


- Joe Shares some unusual behavior in Apple Remote Desktop when performing a remote upgrade to El Capitan
Sam cites - El Capitan - Setup Assistant Screen Capture -
Jerry mentions gaining access to an un recognized Server in ARD and perhaps a result of consultants using the same Server access credentials across clients.

- Discussion about " OS X Server Essentials & Mac Management Basics Will Not Be updated" - No more ACTC 201 Certification

Managing Apple Devices: Deploying and Maintaining iOS 8 and OS X Yosemite Devices, 2nd Edition - by Arek DreyerKevin M. White

Course available at Instruct Us LLC

- Jerry shares a story about a client moving away from ACN IT support and choosing a general IT support company.  Looking for “end to end coverage” - help desk IP Phone support, Backup & security mumbo jumbo

- Discussion about Rumpus,  a great FTP and Web file transfer server - 
Problems with Apache in the new version of Server 5
The old fix per Rumpus

and the new fix, thanks to Charles Edge of Krypted.com

- Joe's Smaller "Slice Of Pizza"
Joe calls an audible on the 6+, goes back to a normal sized phone

 Shared below are Joe's personal notes on the topic....

- have been unhappy with size and weight of iPhone 6+
- rotation glitches since the beginning, but way worse since upgrading to iOS 9; no improvement with 9.0.2
- seems slow, seems ram constrained, e.g. Safari reloading tabs all the time
- fumbled a handoff and dropped the iPhone face down on a hike recently; initially no crack, but as I was holding it in my hand I heard and felt the hardline crack appear horizontally across the face of the device
- decided to pay off my AT&T Next plan ($500) and buy a new iPhone 6s at full retail because screw cell contract crap

- affords the opportunity to start over and rebuild from scratch while still referring to my old iPhone for a while longer in case I miss something

- ultimately plan to repair it under AppleCare ($79) and then sell it at full retail since it will be "new", untouched, with plastic covering the glass
- or maybe I can talk Apple into replacing it due to the "Crescent Moon" effect (no, I'm not referring to DND)

After eight years forward-migrating to each new iPhone, starting over: "Set up as a new iPhone"

Methodology: iCloud, Mail accounts, review Mail account settings; review recent apps in the app switcher (never quit anything) to install and configure most used apps. Configure Dropbox first, in order to sync 1password, then configure 1password in order to access passwords for everything else

Other stuff: turn off keyboard and lock sounds, mail sounds, turn off vibrate on silent, set background, turn on battery percentage, home screen layout, VPN configurations, mail folder shortcuts, VIPs (not syncing contacts through iCloud), Apple Watch pairing, alarms

- iCloud brings back a lot of useful things: Safari tabs, Podcast subscriptions, favorites in Maps, cities in Weather
- calculator looks normal
- haven't seen a rotation glitch yet
- haven't seen any stuttering animation
- oh crap, didn't think about Messages app
- Apple Watch and iPhone both ring much faster


115: Interview With Tom Bridge, Partner at Technolutionary- Washington DC


Recorded on August 25, 2015

The CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area -

Tom is very active as part of the MacDMV Advisory Groupin the DC, MD and VA area. MacDMV’s website - and Twitter: @mac_dmv

- The discussion begins with System Integrity Protection, the new rootless mode in El Capitan 10.11.
Tom publishes a TinyLetter where he discusses the information presented by Rich Trouton at MacDMV

System Integrity Protection

- Tom recounts some of his experiences creating WiFi access for a major performance venue.
Ruckus WiFi System

Tom Bridge and Chris Dawe slide presentation from: 2015 Mac Admins Conference at Penn State
Fundamentals of Wi-Fi (or, Arguing with Physics) – Tom Bridge, Chris Dawe -

Other mentions:
Jeanette Lee From Ruckus - Twitter: @ruckusgirl
NetSpot Pro for Site Surveys -
Google’s new OnHub Product -
Andrew von Nagy @revolutionwifi & Glenn Fleishman @GlennF on Twitter.

According to the Wirecutter 2014 the best Best Powerline Networking Kit is the ZyXEL 1200 Mbps Powerline AV1200 Gigabit Adapter Kit (PLA5405KIT).

The white paper Tom mentions on Beam Forming, from Ruckus:

The Wirecutter Reviews Google's OnHub - "The OnHub’s performance at close range (with a laptop in the same room as the router) was 42 percent and 47 percent slower than the similarly priced AirPort Extreme" -

Will WiFi Kill Us? - "WiFi or RF is light in a different spectrum"

Munki is a set of tools that, used together with a webserver-based repository of packages and package metadata, can be used by OS X administrators to manage software installs (and in many cases removals) on OS X client machines. 
Munki -

AutoPkg is a system for automatically preparing software for distribution to managed clients. Recipes allow you to specify a series of simple actions which combined together can perform complex tasks, similar to Automator workflows or Unix pipes.
Munki-In-A-Box -

Brian Best's Product Incorporating Munki, GruntWork "Install Mac-MSP Gruntwork and let us take care of the time consuming and mundane “grunt work” – while you and your team work on what really matters: delivering your expertise, building projects that bring you revenue, and making your organization more efficient."

Fact: Facebook uses Munki for package management!

- The discussion closes with some great advice about why you should use Caching Server.

Slack for Mac Admins: A primer: Why should you be on Slack? -

You can find Tom Bridge on Twitter at @tbridge

Signup of his Tiny Letter here:

100: Command Control Power – Mac OS C

Recorded live on May 5, 2015

This week we are celebrating our 100th episode!  It might have been wishful thinking when we started out with three-digit episode numbers back at #001, but that foresight came to be, less than two years after starting the show. (Let's try not to go higher than episode 999.)

We did something special for our 100th episode: during the live broadcast, we invited listeners to join us on the air!

To kick off this free-for-all, we were honored to be joined by Kim Manitt of MacDivas & Neil Ticktin, Editor in Chief and Publisher of MacTech. Neil announced his own milestone: printing the 350th issue of MacTech Magazine!  (Also: 25K food servings. [Alcoholic beverages? Not fit to print.])  Kim and Neil talk with us about the upcoming series of MacTech Pro events.  Listeners: check it out! Use our link ( for $200 off, plus a full year of MacTech Magazine in both print and iPad.

On a sad note, condolences to the family and friends of longtime ACN, Kevin Lockey, who has passed away after a battle with cancer. Kevin will be missed.

Huge thanks to our impromptu live guests:

Jerry recommends the BlueBuds X wireless bluetooth headphones.

And thanks to all of our live listeners for showing up month after month for our live broadcast!

084: New Year's Resolutions 2015, Part 2

Recorded live on January 6, 2015

Many thanks to our sponsor this week, Watchman Monitoring. We use and highly recommend Watchman Monitoring. Sign up for your free trial at  New Year promotion for people who subscribe: and add the agent to any 20 computers in 30 days and get Custom Branding for 1/2 off.


- Business Resolutions for the New Year

081: Three French Wrens

Recorded live on December 16, 2014

Thanks to Smile, makers of PDFPen Scan+, for sponsoring this week's Command Control Power! Visit to learn more.


- Jerry recommends treating yourself to a second MagSafe Power Adapter: one for your mobile kit and one for your desk

- Jerry also recommends the Wren V5AP AirPlay Speaker,  the Wirecutter's best AirPlay speaker

- TeamViewer 10 followup

- Mike Kingsley recommended using Screen Sharing app and entering the client's Apple ID to request permission to share their screen; works with 10.10 clients; another prompt to control their screen; doesn't share your Apple ID with them – all you need is their Apple ID

- Joe recommends Philips Hue, the Hue Server app, and Indigo

- Sam recommends the Schlage door lock

- check out Sam's Peachpit courses!

080: "Smart" apostrophe

Recorded live on December 9, 2014

Many thanks to our sponsor this week, Watchman Monitoring. We use and highly recommend Watchman Monitoring. Sign up for your free trial at and tweet @cmdctrlpwr #CCPsentme to support the show! Here's an example of a smart Watchman alert: "Battery condition has changed to Service Battery." Let your client know they need to replace their battery before their next trip!


- Joe found that "smart" apostrophe (actually a right single curved quotation mark) in the Computer Name caused a client's Time Machine backup to fail; replacing it with an actual apostrophe (straight single quote) fixed it

- Jerry expresses frustrations when trying to walk a client through initiating a "spontaneous" screen sharing session and walks us through some alternatives to TeamViewer and finds the free trial of to be easiest

- Jerry's client is tickled to teach him something

- Jerry's analogy about where the space on his MacBook Air is going: it's like "the help" stealing silverware piece by piece for a year until Thanksgiving comes and you only have place settings for two and a half

- Time Machine's Local Snapshots (Mobile Backups) can take up space and fail to be removed:
sudo tmutil disablelocal
sudo mv /.MobileBackups.trash /Trashme

- OmniDiskSweeper, DaisyDisk, WhatSize will not see the .MobileBackups folder unless run as root

- Joe's client deliberates for so long about upgrading iCloud storage (to enable iCloud Backup) that it could have paid for two years of iCloud storage