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287: Have You Tried Restarting?

Topics:

jonathanmann.jpg

-A big thank you to Jonathan Mann for writing the new theme song for Command Control Power!
-A little bit about Jonathan Mann: A little bit about Jonathan Mann:
https://www.jonathanmann.net/
-Jonathan Mann writes a song a day. He holds the Guinness World Record for Most Consecutive Days Writing A Song.
Jonathan Mann, Song A Day - XOXO Festival (2014) - https://www.youtube.com/watch?v=nM4fGsyyWF0

-Joe has some follow up about clients trying to circumvent his company’s normal channels of communication

-The conversation diverges into the topic of managing your customers (and your employees)

-Cocktail party consulting

-Sam is able to keep a client but gives up the networking piece due to a situation of “too many cooks” working in conjunction with their A/V team

-It becomes a tricky game to play working with confused clients or those who can’t grasp the answers you give them

-A quick PSA from Sam about updating the Small Cubed Mail Act-On Plug-In for Apple Mail and messages in the Outbox that are scheduled for a future date

-TeamViewer versioning causes some grief as Joe is attempting to work with a client remotely

starbucks.jpg

-Joe tries to avoid accidental eye contact at the random coffee shops he works out of. Jerry goes on a rant about Starbucks wait times and poor ventilation, not to mention the “boint” coffee. The rant calls to mind the days of Jackie Mason.

-Joe poses a question about secure erasing SSDs. It drives the conversation towards security, computers with T2 chips, and the concept of wiping in general. Apple has made a white paper available about the T2 Security Chip:
https://www.apple.com/mac/docs/Apple_T2_Security_Chip_Overview.pdf

284: When In Doubt, Whack The Plist

Special Thanks To Our VIP Sponsors!

Topics:

-Sam is at the Jamf Nation User Conference (JNUC) 2018. He discusses his time there and MDM concepts as a whole.

-While at JNUC, Sam spots a CCP shirt on a listener. Big shoutout to Chris Stout of Stout Computer Services

-Joe is Southeast of Sacramento, CA in Bakersfield. On the road, laundry is a luxury!

-Sam had the opportunity to watch a live recording the 100th episode of the Mac Admins Podcast

-To get into technical topics, Joe brings up a nagging issue he has been having with TeamViewer. After his own trials and tribulations, he has come up with a solution that should help others.

-The team also discusses other remote access tools like Bomgar, Splash Desktop, and Addigy

-An issue related to iTunes showing a phantom update when connecting an iOS device creates a head scratcher that didn’t appear to have an obvious fix

-Amongst the many issues Sam has had with his 2016 MacBook Pro, he finally has a resolution to his network lags when switching networks. HINT: go to /Library/Preferences/SystemConfiguration

-Jerry is very happy with his Series 3 Watch with cellular and has some tips for using it without your iPhone nearby: https://support.apple.com/en-us/HT205547

-Joe seems to be alone with his phantom Time Machine alerts. Jerry and Sam consider taking him home.

 Thanks to all of our Patreon Sponsors!

Thanks to all of our Patreon Sponsors!

282: Interview With Allen Hancock of Watchman Monitoring - Zendesk Private Ticket Creation

Topics:

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This show is brought to you commercial free, thanks to our Patreon sponsors.

On this episode we welcome long time supporter of the show and owner of Watchman Monitoring, Allen Hancock

-Some news for Allen and the team is that they have hired Ben Mason. You may know Ben from his excellent support at Gruntwork.

-Hiring new staff and remote vs local employees becomes an interesting topic of discussion

-Allen has a big announcement in that they are changing the way they handle Zendesk Tickets. Listen to find out more about Zendesk private ticket creation and how Watchman Monitoring takes full advantage of this.  

-Watchman Monitoring can also work with Zendesk’s Essential Plan

-Zendesk Private Ticket creation is the new feature that allowed this integration to happen

-Looking for help with these features?  Watch the Watchman Monitoring webinar 

-If you need quick assistance, visit http://watchmanmonitoring.com/schedule to set up a time for support.  Pro Services options are available as well.

-Allen will be in Los Angeles for MacTech Conference 2018
Visit http://conference.mactech.com/go/ccp to find out about special pricing for CCP listeners

-The Watchman Monitoring community forum has been recently revamped.  You will no longer receive emails from the forum unless you request to watch a topic or receive responses to your posts.  You can also vote on features.

Visit http://community.watchmanmonitoring.com to be a part of the Watchman Monitoring community. Get involved!

281: Hey Siri, Will you dance with me?

Topics:

-Neil Ticktin of MacTech joins us to talk about MacTech Conference coming up in Redondo Beach on November 7-9, 2018

-Neil takes the time to discuss some of the amazing speakers and sessions he has lined up this year 

-Listeners of the show can get special pricing by using the link below to register:
http://conference.mactech.com/go/ccp

-Sam has a rare show appearance 

-Joe discusses the use of the TidBITS newsletter as required reading for his staff

-Sam has a scary moment where during a migration to Gmail, he forgot to look at Notes and receives the dreaded client call the day after

-In addition to the missing notes, he runs into an issue between Outlook and Google with two step verification.  In the end, Keychain turned out to be the culprit.

-Joe is still contemplating a new iPhone Xs and tries to enlist Sam’s help in convincing him.  He is also considering a case and no longer going commando.

-Sam has a pleasant experience at his local Apple Store Genius Bar when dealing with an iPhone with water damage.  It reminds Joe of some recent incidents with similar repairs.

-Sam has a peeve (or gripe?) about Favorites vs Bookmarks on iOS

-Apparently Sam’s HomePod is a George Michael fan and randomly starts reciting lyrics from Careless Whisper:
https://www.youtube.com/watch?v=izGwDsrQ1eQ

280: A Gaggle Of Macs - George Clooney Selfie Mode

Topics:

-Joe is just about vagrant status as he gives us an update on his life on the road

-Ashleigh has some troubles with her Air Pods and her model MacBook Pro

-Apple hardware costs are making the guys wonder about new purchases

-A conversation with a client with a “gaggle of Macs” about the upgrade path

-Watchman Monitoring helps to generate customized reports either internally or for the client

-As rumors swirl about an October hardware release, Jerry hopes for an iPad with a USB-C connection that can also be used as an external display.

-PSA for Backblaze customers - upgrading to Mojave could cause Backblaze to stop backing up. Follow the article below to allow full disk access:
https://www.backblaze.com/blog/mojave-permissions/

-1Password can still autofill credentials but can no longer execute a login (ie. pressing Return) in the latest version of Safari

-Also in Safari 12, Citrix now has an issue running. One of Joe’s clients has this issue after upgrading on her own. Here is a post about the fix:
https://discussions.citrix.com/topic/398482-ica-download-on-safari-12/
And a blog post from Citrix about the issue:
https://www.citrix.com/blogs/2018/08/03/npapi-support-is-being-removed-from-safari-12/

-Jerry references MacBreak Weekly, where they mention an app called Focos, which uses computational photography to perform amazing edits on your photos

-Jerry wants the new phone for “George Clooney selfie mode”

-Joe has a client with a new domain that ends in .photography, which caused all sorts of issues as many apps don’t understand that it is a URL. His work entailed adding the domain to Google Search Console, along with adding variants, selecting defaults, and adjusting country/language settings. Here are Squarespace recommendations:
https://support.squarespace.com/hc/en-us/articles/205814568

-Joe shares a problem and solution for an issue in Mail app when composing a new email

-Joe introduces yet another new segment: Joe's Corner Down by the River. Note that when removing ~/Library/Mail/V5/MailData/Envelope Index, Envelope Index-shm, Envelope Index-wal, ExternalUpdates.storedata, ExternalUpdates.storedata-shm, ExternalUpdates.storedata-wal, when rebuilding mail database, messages for IMAP accounts are re-downloaded from the server! Eats up limited cellular bandwidth.

277: Tinfoil Hat With Chin Strap Security Method

Topics:

-Joe talks Apple Watch

-Joe introduces two new segments:

-“What I learned at the Apple Store”
Joe learned how to check his iTunes gift card balance

-”What I learned from the client”
The keyboard shortcut of Command+Backslash auto populates credentials from 1Password
Sam is blown away by this, yet Jerry has been doing this for years. It prompts Sam to quickly come up with a new segment of his own: “What I learned on Command Control Power”.

-Joe has a rant about 1Password 7 and offering markdown support, which inadvertently had a detrimental affect on his Secure Notes within 1Password.

-Wearing his tin foil hat, Joe talks about entering computer passwords and other potential data while on public networks or on camera that could already be compromised.

-Continuing the security topics, the gang talks about directory bound account passwords in large organizations that are set to Welcome1.

-Joe has a bone to pick with Microsoft Exchange due to another missing feature that exists elsewhere. It seems to be missing multiple alerts in calendar events!

-Sam gets frustrated about a freebie he offered to a client that turned into a much longer visit than expected

 Thank you to our listeners!

Thank you to our listeners!

273: Work Humanely At Your Sustainable Peak With Author - Jeff Porten

Topics:

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-Brandon Walter, a relatively new listener to the show (thanks Ty Romstadt!), provides a couple of tips, including an alternative adhesive kit for the 21.5" and 27" iMacs:
https://www.ebay.com/itm/202357271099

-Brandon also mentions a great vCard export option within the Contacts app

-Jerry mentions an excellent tip he heard on Mac Geek Gab, which is to open a desktop version of a website on a mobile device (think iCloud.com on an iPhone/iPad)

-Joe's disappointing 15" MacBook Pro story continues as he finds he cannot have the battery replaced at the Apple Store.  Jerry suggests a "Mac Drop".

bVIjlXMS_400x400.jpg

-We have the pleasure of welcoming Jeff Porten, author of Take Control of your Productivity, available from Take Control Books -
Jeff Porten has 25 years of experience as an independent consultant to small businesses and nonprofits, concentrating on information technologies, business planning, and personal and organizational workflow management.

Being productive is never as simple as putting items on a calendar or to do list and checking them off. Most of us struggle with too much to do, too little time, and only a vague idea of how to plan each day so we can achieve the best results with the least stress. If that sounds like you (and especially if you’ve tried a bunch of productivity systems and found them lacking), Jeff Porten’s expert guidance may be just what you need.

-Listeners of the show can receive a special 30% off the book price by going to http://takecontrolbooks.com/ccpower.  ACNs can also receive a sample copy for evaluation.

-You can reach Jeff at takecontrol@jeffporten.com

263: Two Guys Pointing To A Mac, Looking Interested & Intrigued

This week we are proud to be sponsored by FLEXdesk, an offering from our friends at Rooted Consulting.  FLEXdesk - Help Desk support that grows with you

Topics:

-Jerry talks about his recent experiences working with out friends at TidBITS Content Network: https://tcn.tidbits.com

-Sam is disappointed in our train show on the way to ACEs won't make it to air

-Sam has some interesting follow up from a story he shared about iCloud backups not appearing.  Jerry's idea to rename one of the phones was based on an older issue relating to Time Machine backups.

-The FBI telling users to reboot their routers caused a bit of panic for some customers

-Repairs is how Jerry spent his Memorial Day weekend and he laments about the latest iMac glue strips from iFixIt. He also had a heck of a time with a fan repair in a Drobo FS

-privnote.com is the latest recommendation from Jerry for securely sending password information

-Time management seems to be a weak point for Sam as he describes preparing for meetings or presentations

-Jerry talks about dressing up for a new client and a snazzy tie

-Sam discusses a client that pays a lump sum annually and the stress that comes with it

-There is some CrashPlan PROe follow up for Jerry as he recently moved to a Linux hosted solution running virtually

-Somewhat on the heels of recent discussions at ACEs, the guys talk about marking up hosted services if you are doing the legwork to set it up and manage

-Contract discussions come up again and Sam talks about being specific about what is NOT covered just as much as what is

-Jerry has to deal with a family member second guessing his work and making his own recommendations

262: How Would A Normal Person Do This?

Topics:

-One of Jerry's local clients needs assistance with updating the OS.  He ends up working on it off-site and doing his magic to bring it back to life.

-The guys discuss working off-site vs in front of the client's eyes as well as keeping equipment like external monitors on hand

-Sam talks about setting up Ubiquiti equipment in his office to be in his comfort zone and coming to the client with a fully configured Wi-Fi setup

-Sam realizes a downside to having an office...spending money on lunch!

-The topic of nutrition comes up again, when the work day gets away from you.  Sam likes the Clif Bars and Jerry is a fan of the Lara bars.

-Jerry loves the podcast How I Built This and interestingly enough, they had Lara on to talk about how she started her business.
https://www.npr.org/podcasts/510313/how-i-built-this

-Right up to the start of the show, Sam was working on an iPhone with water damage with a good friend of the family.  An odd situation came up with relation to iCloud backups.  Jerry has a suggestion based on an old trick to resolve Time Machine backups.  Stay tuned to the next show to find out what happens!

-A pet peeve of Jerry's is when he might shave off some time to be nice.  A client pays and then keeps you around to enter information in the register, delaying you even more.

-Sam recalls that awkward moment when a client was opening a safe in front of you and trying to make sure you aren't able to see

-As Jerry is running, he listens to podcasts.  He shares another pet peeve for playing sound effects that scares the heck out of you while running on the road.

-Working with SonicWall is nothing new to Sam but he had a moment of frustration setting up the SSL VPN client on Windows 10

-While on the Windows topic, Jerry has problems with a computer that ended up being Windows Home Edition

-The dreaded employee or friend that gives a client bad advice that makes them second guess you

-Jerry deals with Windows 5?? (Windows NT) and trouble with UPS

-Sam shares a funny story about hanging out with Adam Rice at ACEs and learning that Reachability actually does exist on the iPhone X!  Chalk that up to something he should have known.

-We have probably all been there before: Jerry talks about a client that swears that a feature existed before when it actually didn't.

260: Live From ACES - "Joe Has Left The Building"

Thank you to our sponsor, Phone.com.  Flexible, cost-effective communications & collaboration solutions for small business and entrepreneurs starting as low as $9.99/month.

Trusted by over 25,000 businesses, every day.

Topics:

Command Control Power is live at the ACEs Conference in Baltimore Maryland!

-Special thanks to Justin Esgar for inviting us to be a part of ACEs

-Joe talks about the excellent start to the conference with yoga and the first session of the work/life balance with Melanie Curtis

-We are now at 260 shows and counting

-A shout out to Michael of Origin 84 listening live all the way from Australia

-A huge announcement from our very own Joe Saponare!  After much thought and planning, he is taking to the road with his wife Ashleigh.  They will be traveling in their camper van for the next year or so.  An amazing experience and we all wish them well.

Al Franken Antenna.jpg

-A question from the audience about Wi-Fi on the road.  Joe talks about his AT&T and Verizon connections via a bonded cellular router.  It brings to mind Al Franken on SNL.

-He will start by flying out to LA shortly and head off to the Pacific Northwest.

-Steve Sorbo offers an open invitation to visit him in Seattle

-Richard Wingfield asks how his clients are taking this.  Joe is taking an approach of giving certain clients a heads up but not making a big announcement as of yet.

-Live support!  Sam gets desperate texts from one of his employees during the live show.  He is in the weeds with a Synology migration.

-We are doing a new t-shirt campaign that will include our Patreon sponsors.  If you are not already a sponsor, visit https://www.patreon.com/cmdctrlpwr/memberships by June 1st to have your name on the shirt.

 

-Command Control Power announces that, thanks to the support of our listeners, we are now able to go sponsor free!

-Steve Sorbo mentions how much he enjoyed the show featuring Smith.ai

-If you have any suggestions for the show, please let us know

-Richard Wingfield discusses how the show acts as his psychiatrist 

-Jerry puts Allen Hancock on the spot and he discusses a new feature coming from Watchman Monitoring

-Joe made the move from Zendesk to RepairShopr

-Adam Engst of TidBITS Content Network has advice about making major changes like a new website or infrastructure and time to estimate to get the job done

-Alex Narvey of Precursor Systems brings up his favorite tip from the show, unlocking a user's session with admin credentials.

Using your preferred command line text editor, edit /etc/pam.d/screensaver change: account required pam_group.so no_warn group=admin,wheel fail_safe to account sufficient pam_group.so no_warn group=admin,wheel fail_safe Back at the lock screen, hold down Option & Return and enter the username of an administrator and enter the password. You will be granted access to the logged in user session.

-Justin Esgar comes up to discuss the day 2 schedule for ACEs.  He also talks about the videos available to view all the amazing content from ACEs 2018 for just $299.  You can purchase them here: http://acesconf.com/video

-Sam briefly mentions his decision to sign a lease for office space in CT

259: Nana's Got A Bunch Of Reds In Her Basement

-This week we are proud to be sponsored by FLEXdesk, an offering from our friends at Rooted Consulting.  FLEXdesk - Help Desk support that grows with you

Topics:

-Sam starts the show by discussing a recent rate increase he is introducing

-Jerry discusses timing of rate hikes

-While on the topic, Sam shares a story about tough negotiations with a particular client

-After an announcement from CrashPlan ending PROe Server for Mac, Jerry has to take steps to keep his server up and running for clients using Parallels and Ubuntu

-A brief talk about storing data in the cloud and FUD (Fear Uncertainty and Doubt)

-"All my data is gone" - Sam recalls a story where a client fiddled with equipment and caused a minor scare for herself

-After replacing macOS Server with a Synology, Sam gets the dreaded ticket to report that items are missing.  The story turns to an issue of illegal characters in filenames.  An old favorite called A Better Finder Rename is brought in to do mass renames on the server.

-The Synology discussion prompts Jerry to talk about types of drives used, including WD Reds and Seagate IronWolf.

-DAS PSA from Jerry about Drobo units and a run of bad power supplies

-Sam brings up a great blog discussion about APFS snapshots at the setup assistant thanks to a tip from Arek Dreyer https://smithjw.me/2018/04/23/APFS-Snapshots-Setup-Assistant/

258: One More Pajama Story

 This show is brought to you commercial free, thanks to our Patreon sponsors!

This show is brought to you commercial free, thanks to our Patreon sponsors!

Topics:

-Sam has a big announcement - HCS has acquired office space in South Norwalk, CT!  Pictures to come soon.  The only downside is he can no longer wear his pajamas to the weekly meetings.

-Joe was hoping to have some follow up from listeners about the Downloads folder not being in the Dock causing hangs in macOS

-Jerry asks Joe for follow up from MacStadium about an IP block that seems to think its in Russia

-Jerry asks the crew about upgrading to TeamViewer 13 and Joe riffs on how "un Mac-like" TeamViewer is as an app

-Jerry forks over a few bucks for disposable booties to wear at clients

-The old crew discusses styles of young people today

-What to do when Face ID doesn't work?

-Lost VPN credentials have been a recent issue for Joe

-Sam discovers Rumpus for Windows!  He may have been living under a rock but had no idea.

-Jerry has recently started working with Meraki products.  He mentions how you can sign up for their webinars and get free gear as well as a three year Meraki license.

-"Joe's Tech Korner" is back as he talks about issue related to Apple Remote Desktop and issues connecting to a Mac remotely.  Using quick thinking, he power cycled the switch remotely, which caused the computer to re-communicate with the network and allowed him back in.

-The group talks about an influx of spoofing emails appearing to come from Rackspace

-Jerry talks up CoRD as an excellent alternative to Microsoft Remote Desktop:
http://cord.sourceforge.net

251: Some Serious 'Splainin' About Apple Products

 Come see our live show at ACEs 2018!   acesconf.com/ccp

Come see our live show at ACEs 2018!
acesconf.com/ccp

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• 'Splainin': Originally derived from the TV series I Love Lucy: to give a false explanation to something you are trying to hide.

• Jerry mentions tracking slow times on the calendar for future reference and reflection

• Jerry picks Joe’s brain about different types of labor scenarios and how PsiMac offers labor services

• Joe and Jerry discuss the need to constantly reevaluate the optimal age of a Mac that might be a candidate for upgrade. When is it worth upgrading 2011-2012 iMacs?

• Jerry recommends the iFixIt Pro program for resellers to get a better rate on parts including the adhesive kit for 2012 and newer iMacs

• Jerry revisits the Mouse Jiggler app from Episode 246: Let Go Of My Echo or Echo Location that helped his Fusion Drive encryption proceed, and shares some excellent feedback from Tom Bridge re: encryption requiring the mouse to be moving. Tom suspected Apple is "using the entropy from the mouse cursor to do part of the encryption" which is apparently the case in High Sierra with APFS (although Jerry's drive was not APFS). See also: The Lava Lamps That Help Keep The Internet Secure

• installing MalwareBytes on High Sierra requires manually allowing the kernel extension to run by clicking Allow in System Preferences: Security & Privacy: General. It appears that it cannot be done using TeamViewer, or perhaps other remote access software e.g. Screen Sharing either. It must be clicked by a local user. See MalwareBytes forum posts 1 and 2

• the MalwareBytes kernel extension issue reminds Joe of an old issue where Keychain Access prompts for login password would require a local user with a physical mouse to click the Allow button. We discussed it two years ago in February 2016, in Episode 140: Tom Bridge of Technolutionary.com - Go iPad Pro or Go Home, in which we discuss the Apple security note About the security content of OS X El Capitan 10.11.1, Security Update 2015-004 Yosemite, and Security Update 2015-007 Mavericks, which explains a change to SecurityAgent: "Impact: A malicious application can programmatically control keychain access prompts. Description: A method existed for applications to create synthetic clicks on keychain prompts. This was addressed by disabling synthetic clicks." Also, we followed up in the very next episode, 141: Keep Your "clicks" Local and Organic!

• In honor of all the new segments (Joe's Conspiracy Corner and Think Like a Client), Jerry and Joe both bring back an old segment and share an "I Should Have Known This"

• Jerry shares a tip courtesy of our very own Sam Valencia: how to find which volume is the startup disk in Terminal

• Joe shares where the setting is to turn off the Offload Unused Apps feature: in Settings: iTunes & App Store

• Jerry brings up the 'Splainin' we sometimes have to do on Apple's behalf

• To round out the show, we share some of the challenges and confusion clients can feel when trying to decide on a new Mac or an upgrade

250: Interview - Justin Esgar of ACES Conference, Adam Engst Of Tidbits Contenet Network & Adam Rice of AdamRice.org .

Join us all at ACEs Conference on May 9th & 10th in Baltimore, MD! 
https://acesconf.com/ccp

 ACEs Conference was created for one reason and one reason only: To help IT consultants grow their companies.  With unique, premium content delivered by world-class speakers, ACEs Conference is the place for inspiration, ideas, business networking, and instantly-applicable knowledge. It’s no surprise that our attendees continue coming year after year—just one ACEs Conference and you’ll be sold.

ACEs Conference was created for one reason and one reason only:
To help IT consultants grow their companies.

With unique, premium content delivered by world-class speakers, ACEs Conference is the place for inspiration, ideas, business networking, and instantly-applicable knowledge. It’s no surprise that our attendees continue coming year after year—just one ACEs Conference and you’ll be sold.

 Justin esgar

Justin esgar

 Adam engst

Adam engst

 adam rice

adam rice

Our Guests This Week:
Justin Esgar - Founder and creator of ACEs Conference
Adam Engst - TidBITS Content Network & speaker at ACEs - https://tcn.tidbits.com
Adam Rice - Fellow ACN and ACEs attendee extraordinaire - https://adamrice.org

Just some of the great features of ACEs Conference 2018:
-Sit Down with Charles Edge - Panel Discussion
-Adam Engst will be Moderating a marketing panel
-Mark Berman - Journey Mapping (to be revealed)

-A general discussion brews about how marketing works within the world of small business

-Find that one "golden nugget" that resonates the most with you and introduces new way to thinking about things

-Jerry brings up an excellent question that Justin answers about business owners that may think they know the lay of the land and what ACEs can do for them

-Adam Rice discusses his business location, clientele, and how his first ACEs opened his eyes

-Justin talks about the ACEs Mastermind Group, which continues the conversation after the conference: https://www.acesmastermind.com

-Addigy will be holding a welcome party overlooking Camden Yards on May 8th.  Join us there!

-Tickets are $529 but using the code CCP will give you a 10% discount.  Use your code before prices go up!

-Command Control Power will be doing a Live Show at ACEs Conference 2018 on day 1.  We hope to see you there.

 

249: Live Show - A Series Of Unfortunate Events

watchman.jpeg

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

Topics:

-Joe calls back to a 27" iMac hinge repair.  Sam & Joe have both used https://www.themachack.com to hold up the display.  But Joe references that Apple will reimburse customers with proof of repair.

-TI83 Calculator was Joe's calculator of choice in high school.  You can still get one on Amazon!
https://www.amazon.com/Texas-Instruments-TI-83-Graphing-Calculator/dp/B00001N2QU

-The Jiggler was a handy program Jerry had used to keep FileVault moving along.  But unfortunately he has some follow up news regarding FileVault that wasn't so great.

-The team discusses fusion drives and weighing cost options for clients

-Joe introduces a new segment to the show, "Joe's Konspiracy Korner"
In this week's konspiracy, Joe throws around theories about a rash of errors on macOS computers. - "macOS could not be installed on your computer.  The path /System/Installation/Packages/OSInstall.mpkg appears to be missing or damaged"
Some solutions offered from Stack Exchange - https://apple.stackexchange.com/questions/299808/high-sierra-the-path-system-installation-packages-osinstall-mpkg-appears-to-b

-Sam got bleeped! Guess the banned word and we'll give you credit on the show!

-Sam brings up a scenario where a client lost her iPhone with Find My iPhone off and a lost iTunes backup password.  Jerry offers a possible solution in LCOM Soft:
https://www.elcomsoft.com/

-Some Synology follow up from Sam regarding rebuilding a RAID.  This was discussed on an Episode 241 with Weldon Dodd.

-Jerry has some rave reviews about a podcast app for Apple Watch called Outcast
https://itunes.apple.com/us/app/outcast-for-apple-watch/

Some more of Jerry's reviews:
PopClip Extensions
pilotmoon.com/popclip/

Card Hop
https://flexibits.com/cardhop

-Joe's pop quiz: how is a shut down and cold boot different from a restart?

-Another new segment from Joe!  How to think like a client?
This week: Backups.  A client wouldn't realize that the key to laptops backing up reliably is to plug them into power while they are open and awake, unless they support Power Nap (Dark Wake). The default setting is not to back up while on battery power.

-One of Jerry's clients has an issue where she thought all of her documents appearing as My Documents.zip.  The explanation is something we have all encountered before.

-How much time have you spent assisting clients with downloading and running TeamViewer?

 THANK YOU TO OUR PATREON SPONSORS!

THANK YOU TO OUR PATREON SPONSORS!

244: Victory From The Jaws Of Defeat

Topics:

rooted-consulting.png

-This week we are proud to be sponsored by FLEXdesk, an offering from our friends at Rooted Consulting.  FLEXdesk - Help Desk support that grows with you

-Sam shares a story where a client has some confusion with hardware

-Social media and clients.  Do they mix? 

-Joe shares a story about a client calling and saying the keyboards were not working at their retail store so they couldn't check out customers. We walked through looking for a battery compartment or a way to plug them in, but they didn't seem to have any way to change batteries or charge them. Then Joe remembered that the Logitech keyboards are solar powered and wonders if something changed in the environment. Client said they recently replaced all the lights with energy efficient LEDs! Apparently the new LED lights are so efficient, they don't have any spare light to charge the keyboards (or more likely, they aren't the right wavelength of light to work with the solar panels).

-Sam talks about voice recognition when meeting someone in person

-After upgrading a hard drive on a 27" iMac, Sam realizes he needed to fix the hinge.  He found an excellent option from The Mac Hack. As it turns out, a site that Joe knows well.

-Joe investigates a situation where sent mail doesn't show in the client's Sent mailbox. Mail.app was configured to BCC the client on all emails, and Gmail was deleting the copy from his Sent when the copy in the Inbox was deleted.

-Sam recounts being at JFK Airport in New York City when the emergency alert system was used to warn of a water main break in the next terminal and wonders if iBeacon was used to alert only people in the airport.

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-We discuss the recent false alarm in Hawaii which also used the emergency alert system, and while Joe can't help but introduce a conspiratorial angle, it was likely due to bad design. Perhaps Heinlein's Razor (or Hanlon's Razor) – "Never attribute to malice that which is adequately explained by stupidity" – applies here.

-followup on Episode 236: MacBook Pro - Turn Back Time re: Temp user can not be deleted. Joe noticed that when migrating to a clean install of 10.13.2, Migration Assistant prompts to re-enter some users' passwords. For non-admin users, it changes passwords to a temporary password (looks like one generated by Keychain Assistant) and then prompts the user to change it upon first login. Could this be related to the root login issue? And/or to Joe’s Temp user issue? Note the difference in behavior when using Reset Password vs. Change Password. Joe bets that it's related to the method of storing the password hash – maybe there’s a less secure format for legacy accounts with longstanding passwords, which Apple has now deprecated?

242: Goals For 2018 With Weldon Dodd of Rewind Tech - Denver, CO

Topics:

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Weldon Dodd of Rewind Technology joins us for another episode
https://rewindtech.com

-Weldon asks the crew about New Year's resolutions and the conversation immediately delves into a discussion on Wi-Fi

-Eero is a recommendation Weldon has been using in a lot of residential environments.  Joe & Jerry have similar positive experiences:
https://eero.com

-Cisco Meraki is what Rewind Tech usually turns to for continued management of a network:
https://meraki.cisco.com

-Weldon discusses his 1, 3, 5, 7 plan (Software - every year, endpoint equipment (laptops) - 3, servers - 5 years, networking equipment - 7 years)

-Sam is starting to evaluate Daylite as a CRM and sees many possibilities for use within his organization.  Still, the discussion of a good old fashioned spreadsheet comes about.
https://daylitemac.com

-Weldon discusses the future of his training and MSP business as well as his role within the organization

-2018 goals for Weldon: creating and utilizing custom DEP deployment solutions since the future of imaging is changing. Ultimately he wants a great experience for the customer.  Here are some of the tools that he is looking into:

The ability to create macOS packages to deploy user accounts
https://github.com/gregneagle/pycreateuserpkg

DEP deployment tools:
https://github.com/Shufflepuck/SplashBuddy 
https://gitlab.com/Mactroll/DEPNotify
https://github.com/erikng/installapplications

-Tim Perfitt from Two Canoes discusses acquiring a new iMac Pro and the changes that come with it: https://twocanoes.com/secureboot-imac-pro/

-Another great resource mentioned from Scripting OS X called NetInstall Is Dead, Too: https://scriptingosx.com/2017/12/netinstall-is-dead-too/

-Weldon takes a few moments and acknowledges the fellow members of the Mac community

-Have a great 2018!

241: "Not Dead Yet" With Weldon Dodd of Rewind Tech - Denver, CO

Topics:

-To start the new year, we are very pleased to be joined on our first live show of 2018 by Weldon Dodd of Rewind Technology in Denver, CO.  Weldon hangs with the crew as another host in case Sam goes missing again.
https://rewindtech.com

-Some things never change, the old HCS land grab jokes are in full swing

-Joe discusses the first zero day exploit of 2018, actually launched via tweet on New Year's Eve. Check out the IOHIDeous narrative on GitHub, kind of interesting! The vulnerability exists in a process called IOHIDUserClient which the macOS limits to having only a single instance at any given time, which happens to be spawned by WindowServer. So in order to exploit the vulnerability, we need to kill the WindowServer process. But terminating it requires admin privileges and essentially reboots the GUI, so this is not a viable mode of exploitation. But it turns out that by logging out the user, WindowServer releases its IOHIDUserClient temporarily, giving the exploit enough time to spawn its own instance of IOHIDUserClient and leverage it to compromise the system. The exploit can use "launchctl reboot logout" which does not display a warning dialog. The exploit can also use an AppleScript command to send loginwindow an event called "AppleEventReallyLogOut" (osascript -e 'tell application "loginwindow" to «event aevtrlgo»'), and loginwindow apparently doesn't care who sent the event, but it does display a dialog box as if the user selected "Log Out" from the Apple menu.

-Jerry wonders if this will be on the CCP test

-Sam recalls a story working after hours at a client when the alarm goes off

-Weldon shares his story of a Promise RAID gone wrong. Friends don't let clients pull drives out of RAID drive bays.  It also leads to a further discussion about how to handle RAID solutions and future expansion.

-A handy virtualization app for Synology, which Sam has used in conjunction with CrashPlan, is Docker: https://www.synology.com/en-us/dsm/feature/docker

-Jerry is busy building Minecraft worlds on Synology. He ends up needing a volume formatted as Btrfs.  Read more here: https://www.synology.com/en-us/dsm/Btrfs

-Time Machine and Synology has had a spotty past

-Sam discusses a Wi-Fi upgrade in NYC and replaced aging equipment with Ubiquiti Unifi. He also has some advice on utilizing a Cloud Key.

-He also mentions a handy workaround to test network settings remotely while still needing to reconnect to the remote computer.  Joe recalls a similar solution for another problem.

-Jerry talks about the Unifi In Wall units that he has set up recently: https://inwall.ubnt.com

Thanks as always to our Patreon sponsors!

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Listen to the outtakes and learn the origin of this picture!

239: Joe's Super Secret Password - PSIMacRules!

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

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The Kim Komando Show ® and all material pertaining thereto is a Registered Trademark / Servicemark: No. 2,281,044. America's Digital Goddess
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237: Beeping not Clicking

- Justin Esgar of the ACEs Conference and Will O'Neal, President of Mid-Atlantic Computer Solutions, join us to discuss ACEs 2018 in Baltimore, MD

- listeners get a 10% discount on ACEs Conference: https://acesconf.com/go/ccp

- Sam helped his Mom with iOS 11 update

- Jerry has MacBook Pro followup: he upgraded to a two year old machine

- buying on eBay

- selling used Macs on eBay or Mac Of All Trades

- Johnny Ive responds to criticism of MacBook Pro

- iPhone X impressions

- Sam fixed a failing drive that was beeping, not clicking: Opened up 2.5” hard drive to repair (moved the heads into park position while turning platter counterclockwise (it was beeping, NOT clicking)

https://www.youtube.com/watch?v=WNJqTPutrJ4

The Piezoelectric Effect

- Text Expander Snippet For Email Advice

- High Sierra PSA courtesy of Jason Campbell, ZMS Consulting:

    “Scenerio: A Mac workstation running High Sierra is working off a Mac server. The Mac server is running macOS Server.app 5. 

    Issue: The lock files generated when opening files that live on the Mac server aren’t deleting when the file is closed. This causes ‘file in use’ messages when trying to open the file again. It times out in about 10 minutes but still another reason to hold off on upgrading businesses to High Sierra. Apple engineers are aware of this and are working to resolve.”

    Credit to Jeff Satterwhite for finding the issue. He’s the owner of Post Mod Tech out of Austin, TX. He’s a longstanding ACN member and FileMaker developer. 

    Thanks to our Patrons for sponsoring Command Control Power!